Customer Reviews for Long Gate Carroll Fuels

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Long Gate Carroll Fuels

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Daniel O. on

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Jacqueline R. on

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Used this location twice. Was also able to drop off after hours. Friendly service.

Brett B. on

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The truck was out of alignment and had a fairly bald front tire. Otherwise, it was a great truck.

Kenten R. on

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Would be helpful if there was more than one person there. I pre-registered online and it should have taken a lot less time to check out. The attendant had to interrupt check out a number of times to help other customers' gas station purchases. It is what it is. I've used them before and will use them again as the location is convenient.

Brian R. on

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TL;DR the computer system doesn't function well, the drop off point is not a uhaul location, uhaul customers are the lowest priority at this location and if you need assistance from a physical person at this location... You may have to wait an extended period of time to have a genuine uninterrupted interaction. Good luck on the uninterrupted part. The guy told me that it wasn't a uhaul location when he kept prioritizing gasoline purchases. And I confronted him about how he kept telling me that he needed one second to handle a gasoline sale. 600 second had passed by the time I confronted him due to the fact that I had grown impatient with the constant stream of gasoline customers. He then told me that gasoline customers take priority. He told me that I can handle dropping it off myself.. Which I didn't understand what he was communicating and after a terse exchange he showed me an error message that he was receiving. I called uhaul HQ to communicate my concerns about their disfunctional drop off location and the interaction. The error resolved itself... Somehow... And the guy flagged me down while I was pacing the parking lot and showed me the additional mileage charge and I left.

Yetta H. on

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Kurt A. on

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Daryl A. on

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Location was at a gas station. No visible Uhaul sign. Passed by this gas station twice before I noticed a Uhaul truck tucked away in a yard. This location has very limited Uhaul moving equipment and supplies.

Reggie T. on

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William K. on

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georganna R. on

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Robert P. on

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This was an overall bad experience-not with this location but with the entire rental. See complaint reference #2448522. If questions please contact me ASAP @443-812-0165.

Brendan F. on

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Megan D. on

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Ethan F. on

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Mary C. on

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Mary C. on

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MARY C. on

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Michelle C. on

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Karin N. on

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Alexis M. on

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This location was fine, but we will never be using Uhaul again. The service was awful. We were told two different locations for drop-off and then forced to pay for the mileage it took to get to the other location. We were treated very poorly at the location we were told was our drop-off location. The woman there that was the manager on duty was horribly rude to all customers present, yelling about how she just wanted to go home on time. The man at the Ellicott City location was fine.

Yazmina T. on

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Kimberly M. on

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Steve G. on

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Customer check-in/check-out counter for U-Haul pickup is located in small back corner of store. Area could be cleaner, better maintained, and better organized.

ANDREW H. on

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Nothing - perfect all around. Quick checkout, quick checkin, excellent equipment. Online booking worked very well.

Greg P. on

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I rented via app a U-Haul from the Berger Road Columbia, MD location. I arrived and the truck was blocked by another truck and while other trucks were accessible they couldn’t assign another option except go to a different location. Thankfully another location was available an U-Haul refunded 50 for the trouble.

John M. on

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Ryan Y. on

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This was the 4th place I was told to go to pick up the car dolly. Your traffic management of your equipment and its effect on your customers is hapless and pathetic. The gentleman at the Ellicott city location ran a very small business but was helpful and attentive. I should never have had to go to that location to pick up the trailer in the first place.

Nicholas G. on

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The guy that helped me was great. The whole experience was easy and exactly what we needed.

Geoff M. on

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Edward O. on

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Peter B. on

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GARY P. on

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