I choose red branch road as pick up location. The day before the pick up I received a phone call from someone with a heavy accent confirming, I agreed yes we would be there at 8 AM to pick up trailer. When we arrived we were told red branch road had no trailers we needed to go to carroll fuels, this wrecked havoc with our schedule. I specifically chose red branch road for the close proximately to our home. Probably will try penske next time.Nathan Y.
Customer Reviews for Long Gate Carroll Fuels
(U-Haul Neighborhood Dealer)
Ellicott City, MD 21043
Services at this Location:
- Mon-Thur: 7:30 am - 2:30 pm
- Fri: 7:30 am - 5:30 pm
- Sat: 8 am - 1 pm
- Sun: 7 am - 11 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- It was too hot & humid today and AC was not working - Truck breaks was too bad and not safe to driveAmin A.
Fantastic experience! Amy was very professional and experienced with the check out process. Efficient and very friendly. Amy's experience made this process very smooth and the BEST check out process we have had compared to the 4 previous UHaul rentals. Thank you Amy!!David D.
Customer did not leave a comment.Ajit A.
Customer did not leave a comment.TU N.
We were very pleased. We were able to rent the truck very quickly. Th polite staff was very polite.BRIDGET F.
The only person at the dropoff site had no idea how to unhook a trailer. We had to look up a video online.Tonette K.
Customer did not leave a comment.Shama A.
Hard to find dropboxCameron B.
The service was Friendly and detailed. Good job done.FAI L.
just pass 1 hour after due time. charger me 19.99 additionZhijie J.
Give discounts to meSTEPHEN S.
Customer did not leave a comment.FILZA N.
Great experience. Easy pickup and dropoff. Thanks!TIMOTHY R.
Customer did not leave a comment.Halvar F.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.PAMELA V.
A little delay in checking me out plus she pointed to a spot for me to park it and walked away. I expected help unhooking trailerEverett P.
It is a gas station that you drop the truck offAUTUMN B.
Customer did not leave a comment.Haamid S.
Customer did not leave a comment.Rita Y.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.RANDY K.
Customer did not leave a comment.SAUNDRA T.
Great service- thanks!Tzannetis S.
Customer did not leave a comment.Dan W.
Great service and great vehicle in good running order!terry M.
Staff was not friendly.WILMER O.
As usual I had no problems at all and prefer Uhaul for price and performance!Wendy B.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.BASIL N.
The marketing of the rates is very confusing to the average person using the app. I was under the impression I was getting the 19.95 rate plus 30 free miles and any mileage over is .99.OLIVIA L.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Mary R.
My only criticism is that this location was 17 miles from our home, and at least 12 miles further away than my prefered pick up location at 2929 Washington Blvd...but the manager in Ellicott City was very nice and the folks were helpful.David W.
Customer did not leave a comment.Gary M.
I suggest vacuuming the storage portion of the vanRALPH G.
The location was not where we booked and was 30 minutes further on an already busy weekend. The online booking is horrible! Neither pickup or dropoff was where we booked online.STEVEN L.
Customer did not leave a comment.Harold W.
Customer did not leave a comment.Victor B.
Customer did not leave a comment.GUY F.
Everything went great!!Larry R.
Customer did not leave a comment.Loren G.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Hugh T.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.FRANCES A.
Great experience at this location. Had to upgrade to a bigger van at last minute and they were very accommodating. Not the first time ive been here and every time ive been here ive had a great experience!ERIC L.
Customer did not leave a comment.JAMES C.
Fine as you are at this location. Good people.JOHN M.
I did not end up reserving the tow, but i was still charged for it. Also, I was told that the gas was full upon receiving and it was only 75% full. I returned the vehicle with a full tank. How do i go about reimbursement?HAKEEMKHADEEM EA M.
I hope there is 15ft truck there.Hon Leung C.
Customer did not leave a comment.Keith T.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.John K.
Customer did not leave a comment.William T.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.AKUA A.
I have used this location at least four times and it has always been a smooth experience.Hugh T.
We had no problems with the truck but there was a warning light that was on that should be fixed.Wesley K.
Share that the top portion of the side mirror is to see behind you and the bottom portion is to see your side. My truck had the dash lights turned all the way down so when I turned on my headlights my dash went dark. Took me a minute to figure out the problem and how to correct.Bruce H.
Customer did not leave a comment.chrles J.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Matthew S.
Great experience.Xu Z.
Friendly, knowledgeable, fair priceswarren S.
Customer did not leave a comment.Susan B.
Great location, thorough explanations, very prompt serviceyaorong Q.
Issues with uhaul reservations overall which caused delay in pickup. Also tralior tounge didn't not have a way of jacking up from ground and very heavy. Had to help the attendent lift onto vehicle.Mary W.
Customer did not leave a comment.jason S.
Customer did not leave a comment.CRAIG D.
Everything was easy and convenient. Thank youJoseph G.
Customer did not leave a comment.Charmaine S.
Charged a bogus cleaning charge when truck was returned cleaner than received. Have disputed bogus cleaning charges.Bradley B.
Customer did not leave a comment.Barry P.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Kevin W.
I do not really blame the location but the software used had a credit card failure. This is inconvenient for customers on a deadline. There should be a back up procedure.Lori F.
Equipment was In good shape, staff was friendly. The inside of the driver cab was dirty.Cory M.
Customer did not leave a comment.Gabriela B.
My only neg. Was the price per mile switch 9n the werkends..i know the company's in bus.to make money but the switch from .99 cents per mile to 1.29 is brutal for the avg. Renter . I think a increase in daily rate to 59.00 per day and 75.cents per is more than fair for both sides..just my thoughts.MICHAEL M.
Customer did not leave a comment.DOMINICK J.
Customer did not leave a comment.Dorian S.
My first time using Uhaul! The location was great! However, picking up at my reserved time was a huge struggle. I came in at my reserved time but due to Uhaul's Credit Card authorization problem, I had to wait 45 minutes before receiving my truck. I had to cancel the previous reservation to make a new one. Apparently their credit card system is down frequently and someone has to call and get an authorization code and also deal with customers for their gas station. The female wmployee who went through all of this with me deserves a major raise, as it could have been overwhelming for anyone else. Thankfully my new apartment complex could extend my move in reservation for the loading dock or I would have been Out of Luck. The truck was super clean and filled up to full but it was a major inconvenience to receive it almost an hour after at my reservation time. If I had a strict time schedule it would have been chaotic. Although I did have problems picking up, the move went extremely well, and the truck was clean and both attendants were very nice. I would recommend this gas station for snacks gas and repairs but I wouldn't recommend U-Haul after my initial experience.brina B.
Great serviceABUBAKAR S.
Customer did not leave a comment.David B.
The representative who served me at the location was a gentleman, polite, professional and knowledgeableMerat T.
Customer did not leave a comment.roman V.
Customer did not leave a comment.Bill M.
The Van was really nice. I will rent from them in the future.keith S.
Customer did not leave a comment.David K.
Customer did not leave a comment.Dominick J.
Customer did not leave a comment.samuel J.
Nothing to improve. Maybe I'll try the mobile checkout next time - seems like a good option. Rental was a great experience.Andrew H.
You System to scan Drivers License with cell phone is a little buggy - might want to work on that.ROBERT G.
Customer did not leave a comment.Charles A.
Always a pleasure to deal with the people at this branchmichael S.
Customer did not leave a comment.Richard H.