Customer Reviews for Lorentz Kitchens
(U-Haul Neighborhood Dealer)

82 reviews

353 Home St Unit 1   Stratford, ON N5A2A5

(519) 275-2430

Hours

  • Mon–Thur
    8 am–5 pm
  • Friday
    8 am–2 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(519) 275-2430

353 Home St Unit 1
Stratford, ON N5A2A5

Services at this Location:

Hours

  • Mon–Thur
    8 am–5 pm
  • Friday
    8 am–2 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
4.0

just dropped the vehicle off. The location was closed

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Celina C. 
Rating:
5.0

This rental was a return trip to PA USA, Getting a fixed overall price was requested, however it went wrong as only the one way KM was entered '999 KM' should have been 20000, hence an an additional charge of $173. Otherwise no complaints.

ANTHONY T. 
Rating:
2.0

Went to drop off truck. They were closed by 5 pm. They failed to confirm our truck was dropped off the next business day that they opened. Still waiting after a week for my deposit back

Gordon S. 
Rating:
1.0

Customer did not leave a comment.

Wilf S. 
Rating:
5.0

Customer did not leave a comment.

Sudesh K. 
Rating:
3.0

The return experience was quite difficult. There were a lot of steps, including pictures and location confirmation that made things hard to complete. It was not user friendly, especially for elderly individuals.

Tont Z. 
Rating:
5.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Finally a great location and no hassles

Serge G. 
Rating:
5.0

very friendly and helpful

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Inside the truck was dirty and our furniture pads were missing, but he helped us out.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great friendly customer service, which was much appreciated after a long day move.

Brayden M. 
Rating:
5.0

Brad was very friendly and helpful. He answered our questions and helped us to get on our way quickly.

SandraE M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Everything was wonderful, thank you

Lonnie M. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
5.0

Excellent customer service. Truly a location that represents the Stratford locals.

Yaquelin F. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Vera B. 
Rating:
5.0

The dealer was very pleasant and personable. The truck was clean inside and out and it was full of gas. A good experience!

Don K. 
Rating:
5.0

Truck was new and clean very safe

John M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

I don't think you could improve anything. The service was excellent.

Gary W. 
Rating:
5.0

There is nothing you could do to improve the service level I received both with the vehicle and personnel thank you

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Very friendly, helpful and fast.. Excellent service.

Sana Z. 
Rating:
5.0

The owner was great to deal with; pick up was smooth and enjoyable.

Stephen E. 
Rating:
5.0

Everything worked out great

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
1.0

No problem with the operator (Lorentz) of this location, just will never use UHAUL ever again. Last two experiences were less than satisfactory at NO FAULT to the location, it was UHAUL in general. Two weeks ago I had a truck that I felt should never have been on the road due to mechanical issues, and this week was charges $15.00 for fuel even after I put $5 of fuel in it and only drove 4 miles in total. This is ridiculous and inexcusable. Obviously overfilled the tank and making the customer pay for it. Never will use UHaul again, and I rent a truck at least once if not twice a month on average. Other companies will get my business from this point forward. No reflection on Lorentz, they were were golden, it was corporate UHAUL that is the issue.

WILF S. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
3.0

Customer did not leave a comment.

Rudolf H. 
Rating:
5.0

The gas tank was only half full when we picked up the truck.

Terry H. 
Rating:
5.0

Great service

MARK R. 
Rating:
5.0

Customer did not leave a comment.

LILI H. 
Rating:
3.0

Friendly and helpful . Pick up in person , drop off online APP which was easy to follow. The mileage was expensive. There should be a scaled charge based on distance used which becomes cheaper if you travel further Overall a good experience.

STEPHENM C. 
Rating:
5.0

I was very pleased with the friendliness of the staff and the cleaniness of the truck I would deffinetly rent again from this location

William F. 
Rating:
5.0

The only thing I would have negative to say is with the entire Uhaul pricing. The fact that you advertise “from $19.95 on the sides of your vehicles is extremely deceiving. Sure that is for local moves, but then again local has so many meanings. We paid about $180 and just put less than 90 miles on the vehicle. Far cry from the $19.95. Next time if ever I will most certainly do a much more intense shopping comparison before I would rent, and Uhaul probably won't make the list.

GORDONH G. 
Rating:
1.0

no one is at this site to pick up your uhaul truck. you need to call a number and wait for someone to show up. not a great experience, truck was dirty. i would not use this site again, and do not recommend.

MARCO D. 
Rating:
5.0

Customer did not leave a comment.

JOANE A. 
Rating:
5.0

It was very expensive . Staff went above and beyond to accommodate though.

ALLANJ D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE JEANETT D. 
Rating:
5.0

I rent from Uhaul multiple times each year and this location is easily one of the best. Very accommodating owners, clean and reliable vehicles, and fast pick up and drop off - all important when schedules are tight. Highly recommended.

TIMOTHYV S. 
Rating:
4.0

Customer did not leave a comment.

Neal W. 
Rating:
1.0

Took too long to get it Easier talking to a person not doing it on line

Hazel S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYT B. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Had a real hard time confirming a truck . Tried to reserve 2 months ago and was told there may not be a truck for me at this destination and that i might have to go 45 minits outof town to get the size i wanted . Moving is hard enough without going out of my way to accomodate your Bussiness . This is supposed to be about the customer ithought . Sheri at lorentz kitchens was excellent and very helpfull . Would use her skils before i would use the skills of your sales manager . Was very stressfull trying to make sure i had a truck and ive rented many of your trucks before but never have ihad a problem like this. Veryunhappy and if i can find another rental company i will use them next time i move . Nothing personal but was very stressed using your bussiness . Should not be that way but it was .

GEOFFREY M. 
Rating:
5.0

Great customer service. Sherry was very pleasant to deal with.

Jeremy B. 
Rating:
5.0

Lorenz Kitchens are always so helpful even when it's mobile pick up.

Lesley S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

ANKITKUMARJAYANT P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Helpful and kind people

BRADLEYT B. 
Rating:
2.0

I was charged $27.12 for fuel the fuel gauge in the photo sent on my bill shows a tank 1/2 full the photo I took of the dash shows a tank 3/4 full which is what I had when I picked it up. I will send a copy with my invoice. I was also very unhappy with the fact that I was told to return the truck by 8:00 and when delivered there was no one there. I had initially asked for the truck to be returned after 12pm but my initial request did not appear.

SERGIO L. 
Rating:
5.0

Customer did not leave a comment.

EILEEN M. 
Rating:
3.0

Customer did not leave a comment.

AYDEN G. 
Rating:
3.0

Customer did not leave a comment.

brent H. 
Rating:
2.0

Gas level was wrong on the contract - overcharged for fuel. And truck had a fueling issue. Web check out was a disaster Truck had no snow brush Steering wheel shook on the highway Terrible handling in very light snow. Bad tires.

James W. 
Rating:
5.0

I didn't catch his name, but the man who rented Uhaul to me was wonderful!

KATHLEENLEAH MAR L. 
Rating:
4.0

The check in process online is way to long to do from a cell phone.

Wayne R. 
Rating:
3.0

We dropped off the truck, there was a place to park and we completed the self check out... All good.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

tracy B. 
Rating:
5.0

very nice friendly owner that looked after me exceedingly well. Thanks for the good service. Art Larivee

ART L. 
Rating:
4.0

Customer did not leave a comment.

FM Jr L. 
Rating:
5.0

Nothing she was super!

MONAS C. 
Rating:
5.0

The ladies there went above and beyond for us We appreciate them very much

VICTOR M. 
Rating:
1.0

Learn how to use the computer to get me my truck. I waited 1.5 hours past my pick up time due to computer troubles. While the truck I'd be renting was in the lot. The computer troubles she said was due to her wanting to get her commission. It was a lady named Kim.

cassandra F. 
Rating:
1.0

Unfortunately, the employee with whom I interacted at this location to process the return of my one-way rental truck decided to swindle me out of a $20 + tax "convenience fee". The fee is only to be charged for after-hours returns, so the employee entered my return time into the system as later than it actually was. This is fraudulent and I have filed a complaint with U-Haul. I will also be disputing the charge.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ M. 
Rating:
3.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Forst time using U-haul and it was great. I will use it again.

Rachel G. 
Rating:
5.0

Very freindly and helpfu

Wendy H. 
Rating:
2.0

No one at location to speak with. Didnr have proper communication to get keys from lockbox so had to call U-haul traffic and go through verbal process. Ended up taking 30 minutes to get the vehicle when it was supposed to have been much shorter

Dale R. 
Rating:
5.0

Sheri went above and beyond all our expectations. She must have sacrificed a lot of energy and personal time to make sure that we had a truck in Stratford and in time. At first, there were no trucks available and we were going to have to go all the way to Woodstock, but Sheri used her connections and found a truck from a different city and made sure that it was there in time as promised. She is very efficient and professional, and she shows extreme personal interest. We would definitely recommend renting a truck from Lorentz Kitchens. Thank you very much Sheri for all your help and personal interest in our situation. We really appreciate your great effort and dedication!!!

JEANL Q. 
Rating:
4.0

Customer did not leave a comment.

Saurabh P. 
Rating:
5.0

Customer did not leave a comment.

TALEKRHOS J. 
Rating:
1.0

Get employees trained properly .Dont give out trucks with roofs that leak!! And if you have locations that have equipment that doesnt work such as debit or credit work with your customers.I was supposed to pick up a truck in kitchener they didnt rwserve it properly so there was no truck i got sent to stratford and had nothing but problems with picking up a truck i didnt get it to kitchener until 545. I ALMOST FORGOT there debit was down so we had to go to a bank and pay cash and leave a deposit.I was told i was given a discount but had to take an old 26 foot bus and pay for fuel from stratford to kitchener when we could have used a 15ft. Missed a delivery cost me another 40 in fuel do to uhaul empoyees errors.Then drove to Merlin Ontario and paid another 80 in fual only to find my personals wet from rain .Dropped vehicle in tilbury did not fill it and im furious with the bullshit service and loss of money and wrecked property

SHERRIL W. 
No reviews have been submitted for this location.

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