Customer did not leave a comment.
Don M.
Customer Reviews for Samms Creative Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice well-maintained truck! Pick up and drop off very easy Staff very nice and helpful Highly recommend
Colleen B.Yes, the location is very friendly and helpful compared to some of the other locations I've dealt with
Dave W.It was a bit of a hassle only being able to use cash. And more of a hassle to get the deposit back due to the other uhaul location being closed upon drop off. But the owner did go the extra mile for me, and I do appreciate that!
Sarah B.Great service and everything as needed. 10/10
Timothy S.Nothing to improve great service and outstanding customer care.
Ernest A.Excellent staff. Very helpful .. let me borrow a 7 pin by 4 pin adapter. I appreciated this kind gesture
Pearn P.Nothing
Gary W.Perfect experience... only observation is the van used a lot of gas... 6 mpg or 43 l/100k fortunately only went 10 miles/16 K's
Tim F.Would be nice if opened before 9 a.m. friendly service!
DOUG F.Brad was very helpful and pleasant. He is an excellent representative for your company.
Pat H.I wasn't able to fill in the drop off information via the internet as the app was not working. I called the location to let them know. I couldn't get the app to work. And they said that they would fix it and deal with it but ended up charging me the twenty dollars to do it themselves when I told them. I am disappointed with that
Tammy B.Owners at location provided exceptional customer experience and this should be recognized!
Chad W.Very friendly and accommodating representative. Only location I would rent from.
Jennifer C.Have a phone number available for this location that customers can call and talk to a person instead of a machine.
teresa J.Brad Black was very helpful and is a greatasset to your company.
Mark L.U-Haul gave me the run around. Not the location. The location was fine but I would not recommend uhaul
Jamie L.We had difficulty reaching someone to make arrangements for renting the vehicle; it took several attempts over a week to talk to a representative. But once everything was arranges there were only a few bumps.
Wendy B.this out let was awesome....was looked after and treated great ...thks for great experience. S
Sebastian C.The drop off location experience was good
Tajana V.This location wasn't open on a Friday after 2pm and our drop off time was 3pm. Truck was parked and keys dropped off in a Dropbox. This detail was not mentioned by uhaul at any point. Preference would be to have inspection and sign off done in person on the day of return. It was in our home city, so that is a bonus.
Ariana J.Office was closed due to illness but the drop box was fine and I got my confirmation later.
David H.Employees poorly trained and knew little about U-Haul product. Price changed several times, pick up location, changed last minute, (morning of) and then nobody at pick up location. Nobody answered phone. Small paper hand written note on door only. Had to call somebody in Arizona to get truck. Long painful process. (Well over a hour). Truck tires were summer radials only, not suitable for winters in Canada at all.
Jason G.I chose "not applicable" because I had little interaction. Door was locked when we arrived, U-Haul's app refused to load, so I had to call "Sarah" in America to help with the return of a vehicle in Canada! She was outstanding. Only as I was about to drive away did the Lorentz Kitchens employee come to the door. They were polite and apologetic for not answering, but as this was PRIMARILY a business and the U-Haul drop-off location as a SECONDARY concern, I would recommend the installation of a door buzzer to alert staff that a customer had arrived. Moves are stressful enough. Returning equipment should be easier.
Jack N.Excellent service, knowledgeable and friendly.
robert P.I had to drive 50 kms to pick up my vehicle, was quite inconvenient as I was from Waterloo
ANIL S.The location we picked up the uhaul was absolutely amazing. We will never rent anywhere else. The gentleman was great. Will definitely recommend him to everyone.
Natasha D.The return process is too complicated. After moving all day, the last thing you want is to go through the lengthy process of returning the truck. It is not user friendly and is too detailed. If you are going to have no associate to return the truck at the rental location, then a simple, less time consuming return should be available!
Tony Z.just dropped the vehicle off. The location was closed
Steven J.This rental was a return trip to PA USA, Getting a fixed overall price was requested, however it went wrong as only the one way KM was entered '999 KM' should have been 20000, hence an an additional charge of $173. Otherwise no complaints.
ANTHONY T.Went to drop off truck. They were closed by 5 pm. They failed to confirm our truck was dropped off the next business day that they opened. Still waiting after a week for my deposit back
Gordon S.The return experience was quite difficult. There were a lot of steps, including pictures and location confirmation that made things hard to complete. It was not user friendly, especially for elderly individuals.
Tont Z.Finally a great location and no hassles
Serge G.very friendly and helpful
Mark J.Inside the truck was dirty and our furniture pads were missing, but he helped us out.
Eric C.Great friendly customer service, which was much appreciated after a long day move.
Brayden M.Brad was very friendly and helpful. He answered our questions and helped us to get on our way quickly.
SandraE M.Everything was wonderful, thank you
Lonnie M.Excellent customer service. Truly a location that represents the Stratford locals.
Yaquelin F.The dealer was very pleasant and personable. The truck was clean inside and out and it was full of gas. A good experience!
Don K.Truck was new and clean very safe
John M.I don't think you could improve anything. The service was excellent.
Gary W.There is nothing you could do to improve the service level I received both with the vehicle and personnel thank you
Glenn F.Very friendly, helpful and fast.. Excellent service.
Sana Z.The owner was great to deal with; pick up was smooth and enjoyable.
Stephen E.Everything worked out great
Robert H.No problem with the operator (Lorentz) of this location, just will never use UHAUL ever again. Last two experiences were less than satisfactory at NO FAULT to the location, it was UHAUL in general. Two weeks ago I had a truck that I felt should never have been on the road due to mechanical issues, and this week was charges $15.00 for fuel even after I put $5 of fuel in it and only drove 4 miles in total. This is ridiculous and inexcusable. Obviously overfilled the tank and making the customer pay for it. Never will use UHaul again, and I rent a truck at least once if not twice a month on average. Other companies will get my business from this point forward. No reflection on Lorentz, they were were golden, it was corporate UHAUL that is the issue.
WILF S.The gas tank was only half full when we picked up the truck.
Terry H.Great service
MARK R.Friendly and helpful . Pick up in person , drop off online APP which was easy to follow. The mileage was expensive. There should be a scaled charge based on distance used which becomes cheaper if you travel further Overall a good experience.
STEPHENM C.I was very pleased with the friendliness of the staff and the cleaniness of the truck I would deffinetly rent again from this location
William F.The only thing I would have negative to say is with the entire Uhaul pricing. The fact that you advertise “from $19.95 on the sides of your vehicles is extremely deceiving. Sure that is for local moves, but then again local has so many meanings. We paid about $180 and just put less than 90 miles on the vehicle. Far cry from the $19.95. Next time if ever I will most certainly do a much more intense shopping comparison before I would rent, and Uhaul probably won't make the list.
GORDONH G.no one is at this site to pick up your uhaul truck. you need to call a number and wait for someone to show up. not a great experience, truck was dirty. i would not use this site again, and do not recommend.
MARCO D.It was very expensive . Staff went above and beyond to accommodate though.
ALLANJ D.I rent from Uhaul multiple times each year and this location is easily one of the best. Very accommodating owners, clean and reliable vehicles, and fast pick up and drop off - all important when schedules are tight. Highly recommended.
TIMOTHYV S.