I did not have a good experience at this time.I had to pick up the cargo van from 347 Lakeshore at 2.00 pm on March 08 ,2024 and after spending 30 minutes at this location I was told there is no car available for me because does not have the licence plate and I had to go to another location to pick up the cargo van.I had to go home to take my car and go to the other location 811 Lakeshore.I returned the cargo van at 8.20 PM at this location but when I wanted to drop off the key the slot from the keybox did not fit the key and I was unable to drop off the key.I had to spend again more time that is valuable to me over the phone with customer service to see what to do.I got some info from customer service but. I spend extra time to pick up and drop off the cargo van that was very inconvenient for me .Please improve this process and inform people in advance if you change the reservation for them.Nobody informed me in advance that the cargo van will not be available at the location where I did my reservation.Even the price is different from last time when I use the rental car for the same location in town .The invoice shows for distance rate 0.49 x24 km and the total amount was 18.96 not 11.76..I am not sure how the prices are different every time and how you establish them.I was not very happy to use uhaul at this time and I had a horrible experience
Ioana A
Snappy Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5E1C8
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Goran MI had no issue with this location. However, this location is the second location as I was transferred to this location from the previous location due to some problems. So I would like to also share here some of the problems I faced in the previous location. - When I used Uhaul app on my mobile phone to pick up the truck, I was not able to pass the Driver's license verification page due to the invalid zip code error I was getting. It took some time to connect with customer service and figure out how to bypass that screen; I needed to use the pickup location's zip code as the customer service agent advised. - The second problem was the van was not igniting, so I asked for help from Uhaul representative in the location. He tried also without success. After he had some phone calls, it turned out that the van was locked out remotely so I was told it would take time to get it fixed remotely. So, I was transferred to another location. But it took ~1h before I was able to get the van and I fell 1 hour behind my schedule. Previously, I rented a few times but never had issues, but this time the user experience was not good at all. All the people both at the locations and on the phone were friendly and trying to help, but the problems were back office system problems that need improvement for a smooth check-in process. Thank you.
Metin CI think it’s time you change the 2 locks as they are a little rusted and kinda difficult to open even after lining up the correct code name.
Jonathan ATry to do your website easier to book everything alone, because I needed to call for help to your worker, but she helped a lot and everything was great.
KOSTIANTYN S