Customer Reviews for Lower Macungie Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lower Macungie Self Storage

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Daniel G.
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Customer did not leave a comment.

Margaret B.
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helpful and quick. clean trucks

Mary P.
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Judith T.
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Kelly D.
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Chris B.
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Roxane O.
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Sarah S.
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Maria F.
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Rich S.
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Robert S.
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Yolersy G.
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Jared M.
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Thank you for staying an entire HOUR past pick up time for us. It was a crazy day, and we have a young baby and they couldn't have been more accommodating or understanding. Thank you again!

Brian M.
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Shannon M.
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Alfred J.
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Truck leaked gas when picked up. Brakes squeaked. Other than that ok

Bruce K.
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The after hours return process was awful. Too complicated, too long, too many pictures. Will think twice about renting from U-haul as a result.

Thomas B.
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The women who took care of us was professional and very helpful.

Peter I.
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Karen H.
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Carol W.
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Mikaela K.
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LUIS A.
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All good more vehicles to rent

Craig F.
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Julissa I.
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Robert B.
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John N.
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Keith R.
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KRANTI P.
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I rented for 1 day but returned in just 6 hours manually at destination. Still I got charged for off-time service. Not sure why it is like that.

matthew G.
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Great people

Timothy H.
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Customer did not leave a comment.

Carole D.
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Friendly staff

matthew G.
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Wonderful customer service! Great folks!

Jennifer M.
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No improvements needed. Betty was so caring and such a pleasure to do business with!

Alan F.
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Everything was very prompt and professional

Peter G.
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Patrica T.
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Robert K.
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Bruce W.
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kEVIN H.
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Mike W.
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Great customer service. Accommodated me even though I made a mistake with scheduling.

Ronie U.
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We had an excellent experience, from reservation to end of our rental. The truck is clean! Most of all their office staff were super helpful and friendly. This location is the best .

Kenneth B.
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Onsite Network data uploading delays. Don’t know why. Delayed on site registration.

Nicholas S.
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The only bad thing was that I was double charged for my rental.

Gerald C.
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It was very easy and not complicated the representative was very good at their job and help me in every way I could possibly ask. I would recommend this location to everyone

Thomas S.
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Vijay R.
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Brian B.
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Replace missing know on driver's side window crank. Make the side view mirrors adjustable.

Suzanne P.
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Brian M.
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David H.
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Truck is showing its age(118,000 miles) but got us there. Could not get the online return to confirm the return location.

David F.
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Everything was fine. Peg Buss was great - very caring and kind.

Richard B.
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All expectations meet! Keep up the great service

Alyssa G.
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Thought we were gonna die the wheel was so bad we had to drive 20 mph on 78. The reverse lights were broken well the bulbs . The cargo lights we all out could not see to unpack .needed the truck for 4 hrs and for how slow we drove and how long it took us was unreal. My boyfriend works on trucks as a living and he himself said the truck was not safe and sounded really bad and he was scared. So to me I will never use this uhaul again!

Paula D.
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Lester T.
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Justin S.
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Rick B.
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The van was clean and well maintained. It was a late model Ford Transit, that worked perfectly for my needs. Great price exceptional service.

JOHN K.
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Peter G.
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Christine D.
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Even though Lower Macungie Self Storage was reputable, I must say that U-Haul made me extremely mad the day before my move. When I reserved the truck, your website allowed me to choose to pick up and drop off at Lower Macungie site. However, the day before my move, you tell me that I need to pick up the truck 15 miles further away which would have added at least an 1.5 hours to my day IN ADDITION to making me pay for the extra mileage and gas to pick up there and drop off! My stuff that I was moving was at the Lower Macungie Self Storage so why in the hell would I want to drive all the way up there just to come back to storage?? It is NOT my problem that the truck was dropped off somewhere other than Lower Macungie by the person who rented it before me. You should have a driver take the truck to where it is supposed to be picked up. Why else would you bother giving me a choice of where to pick it up?! I had to rent a much smaller truck at Lower Macungie and take 2 trips instead of 1. This was unacceptable and ridiculous that your company couldn't somehow ignore the gas and mileage charges to take the truck from MacArthur Road to Lower Macungie. I will not use U-Haul again for this reason. You are unreasonable.

Ryan S.
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In today’s world, why would you have employee use personal phones to take pictures of drivers licenses and finish contracts on personal phones. Now this employee has my driver license information on his personal phone and how do I know he deleted and didn’t keep any of the information.

Anthony O.
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esmeralda J.
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Great experience

Irine S.
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luke S.
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Best u-haul experience I've ever had! Rick went above and beyond to make my experience positive and comfortable. Really feels like uhaul is upping their game. It's noticeable and appreciated. I've had a lot of rentals over the years and the experience and equipment consistently get better with time. Great job!

Kenneth Z. | Reservation |
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From start to finish everything went smoothly.

Christa A.
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Broken mirror old food inside cab dirty van bed. Store employees sent to reciept. Both had different info on it. Information on the reciept compared to contract we had was wrong. The reciept came from to different employees also at different times. Contact customer support but did not investigate at all before charging. Customer support chat closed chat while i was typing. And the phone one lied about there being no one else to talk to. The store employee claims there were cameras on the parking lot so our car was safe there. So wont there be footage of the mirror being bent in and smash before we picked it up. Or were we lied to and on of your employees messed it up and you are trying not to lose money on it because that van was certainly not looked at at all. Inside or out

Adam K.
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Your guy at Lower Mac Self Storage was great and very helpful. You people at U-Haul on the other hand really needs to work on your model and customer service!!! Renting this truck was absolutely the most stressful part of moving!!!

Thomas L.
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Lee Z.
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The truck was VERY heavily used. Very beat up on the exterior but the real question of safety came in the form of BAD vibrating/squealing breaks, intermittent functioning of the turn signals and the puddle of oil/transmission fluid it left behind if parked for more than 5 minutes. No other trucks available so had I had to use it or not move our stuff.

Elizabeth S.
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Tyler M.
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Harold G.
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I found the service to be first rate and friendly.

kem G.
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Nothing negative!! Just love the amazing employees.

kem G.
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Cassandra B.
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Thomas D.
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N/A

Jesse G.
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Vehicle was almost new, only 20K on odometer. Very comfortable, roomy, and well constructed. I want one! Thanks for helping out. JG

Keria G.
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Michael B.
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Happy that They were open on Sunday 9/01 and the Sun was shining! Will think of them if another occasion come up!

Craig F.
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Very friendly and helpful staff.

John C S.
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Robert K.
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David M.
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Price per gallon is a bit high .offer first 10 to 15 miles free to sweeten the deal

William A.
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Jordan Y.
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Very easy, quick, and painless!

Brad B.
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Jennifer P.
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Albert C.
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Lucien B.
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Matthew B.
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The trailer was brand new.

Daniel M.
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Ensure equipment is working properly (tamp was not working and delayed our trip by four hours). Stick to customer pick up time (our pick up time was pushed back by two hours due to previous customer not returning on time and no other truck availability).

Varun B.
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Customer did not leave a comment.

Tim D.
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No problems with the staff, but when reservation was made I had to travel 30 miles out of the way to get the car transport from the truck location. I just felt that it was a slight inconvenience given the already stressful situation of moving out of the state.

Kjell F.
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Francis N.
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Kathleen G.
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Ronald M.
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Mark W.
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John R.
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Kelly F. | Reservation |
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Friendly and accommodating staff. Couldn't have asked for better service!

GREG R. | Reservation |
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Very clean. Everything is as expected. Love the 24 hour access gated property.

Rachael F. | Reservation |
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Staff was very friendly and helpful!

Cliff S. | Overall Experience |
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Secure and easily accessible place. Staff also very helpful. Great place for all your moving needs.

Rick M. | Overall Experience |
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none

JILL F. | Overall Experience |
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Excellent facility

Jacqueline Z. | Overall Experience |
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Nice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.

ALISON B. | Overall Experience |
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Well maintained facility

Theresa B. | Overall Experience |
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Good

Jacqueline Z. | Reservation |
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Very courteous & kind. Able to help when I wasn't sure the size I needed.

JAMES C. | Overall Experience |
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We were very pleased with the service at the storage facility and would definitely use it again if the need occurs.

PAMELA R. | Overall Experience |
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i always felt safe at this facility. The staff was always extremely friendly and helpful---even when I lost my keys on Christmas Eve and all my Christmas presents were in my storage unit.

Joshua S. | Reservation |
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I did not end up going through with the rental.

No reviews have been submitted for this location.

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