Customer did not leave a comment.MICHAEL J.
Customer Reviews for Lower Macungie Self Storage
(U-Haul Neighborhood Dealer)
Macungie, PA 18062
(about a 1/2 mile north of town on Route 100)
Services at this Location:
- Mon–Fri10 am–4 pm
- Saturday8:30 am–4 pm
- Sunday8:30 am–2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Diane B.
Peggy and Rick were great!Geoffrey W.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Mary Lou A.
Always satisfied with the UHaul service at this location. Excellent and prompt service.Mathai C.
Excellent customer service!Brian H.
Customer did not leave a comment.ANDREW TIMOTHY H.
The 2 ladies at the service desk were some of the most pleasant and helpful women in the customer service industryZiad H.
Customer did not leave a comment.Stephen L.
I think this is the best location to rent a U-HAUL that I have ever had to use, great people, attentive , would definitely use this location againJohn G.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Kerry F.
Peg is always courteous and professionalMichael M.
This was my first time using this location. It was easy to find and park the truck. We happened to be dropping the truck off after company hours, but they had an easy to find key drop-off box to make the end of our U-Haul rent a breeze.Laura H.
Customer did not leave a comment.Yamilis N.
Customer did not leave a comment.Oscar M.
LMSS was fantastic. Great people. Highly recommend!!Edward L.
Great customer service!Ellen C.
Everyone there is so nice and helpful they make it very easyLisa L.
Not much to improve. I've rented from this UHaul 3 times in the past 2 months. Peggy is great!Aamir H.
Customer did not leave a comment.Tracy D.
Peggy was very helpful.Craig F.
Customer did not leave a comment.Jennine S.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Stephanie T.
The office manager (wish I remembered her name) and the trainee did a great job. Super friendly, clearly loves her job and has passion for the service and customers. She even had little bags of candy for the customers. She went above and beyond. The only bad experience was the UHAUL application. It didn't seem to work properly, and we were directed to use the UHAUL site instead. Why have an app if it isn't going to get the job done?Anthony P.
I've rented a 26 foot truck and a cargo van. Both experiences have been great, and Peggy was awesome to work with. I will rent from here again.Aamir H.
Customer did not leave a comment.Paul C.
Personnel extremely helpful in getting me the trailer I needed in the time I needed it. When I got to the location the person/lady was nice and helped me through the whole process including the vehicle hook up. Will be back.William K.
Customer did not leave a comment.Jennifer D.
Customer did not leave a comment.Alan H.
Nothing, better location than others that I have been too. Staff is very helpful and friendlyCHRISTOPHER S.
The young lady who helped me was Awesome assisting me with the rental.Thomas J.
I've dealt with these people before for a drop off of a trailer. They were so stingy and weird. I just had a pick up trailer for one day from this location and I was a little early so he changed my time for drop off to be early, even though they had a tech guy there trying to fix the Internet years, which help me up for another 40 minutes. I feel like they aren't real people , if that makes senseMichael S.
Customer did not leave a comment.Aaron R.
Overall great experienceStephanie D.
I was approached by a day that works at this location after I dropped off my keys in the drop box withâ€ DID YOU PUT GASâ€! Not even good morning nothing. There was some people who went into the office after and they were approach with â€œ Good morning guys how are you?â€. I will never rent at this location again and anymore looking for a Uhaul I will never recommend this location. Just nasty racial customer service towards me and another race got the complete opposite. Never again!Keisha B.
Peggy was kind, friendly, helpful, and amazing. Service was phenomenal. She helped me through the drop-off process and even offered me coffee. She was very understanding and knew that my pick-location made faults that she did not hold me accountable for. I certainly look forward to doing business with you in the future.Atef K.
Friendly, helpful staff!Peter O.
when picking up the truck the whole process was not user friendly. multiple issues with the website, not being able to get into my account, and when I tried to chat with a person online, they disconnected the chat twice without any assistance. had to make multiple phone calls to assist with the pick up process. i waited over forty five minutes to finally get the truck. I would not use this service again. i have four kids who had to wait patiently as we tried to resolve all the technical issues. The website is not user friendly. And I lost time to pick up furniture.Becky K.
I just want to say Maggie at the front desk was lovely to work with.Gary S.
Customer did not leave a comment.Ryan H.
I love my local uhal.......Ms Peggy is the best!!!!! I always receive A+ service and I love how Ms Peggy greets people as soon as they enter making everyone feel welcomed. Hands down best uhal locationEbony S.
Customer did not leave a comment.Ernesto C.
Customer did not leave a comment.kenneth H.
Customer did not leave a comment.Silvia V.
Customer did not leave a comment.BENJAMIN C.
Customer did not leave a comment.thomas K.
Customer did not leave a comment.Tommy B.
Customer did not leave a comment.John L.
The service was great.Paula G.
Peggy was so very helpful, knowledgeable, & helpful. We returned late and she made the whole process easy & clear. We highly recommend Lower Macungie Self Storage for all your storage & moving needs. We will definitely comeback here next time we need a truck or trailer rental.Jessica L.
Experience was fantastic! Would definitely recommend and use again!Phil S.
Peggy went out of her way to take time to make sure that everything was correct.Charles K.
Very happy with my experience. I would rent from U-Haul again.Isaac P.
Peggy was very professional and courteousMichael M.
Customer did not leave a comment.Soju P.
very friendly and helpful place.Joseph D L. | Overall Experience
Nothing that comes to mind!Alan R.
Customer did not leave a comment.Barbara R.
I honestly can't think of anything that needed improvement. Communication was great. Customer service was wonderful. We were very happy with our experience.Michael L.
Customer did not leave a comment.Sheniqua C.
Customer did not leave a comment.Larry G.
Customer did not leave a comment.Eddy L.
Customer did not leave a comment.James M.
Keeping up the good work, efficiency, courtesy, and - professionalism!Kenneth W.
Customer did not leave a comment.Rizwan Q.
The office manager (the lady that welcomes you in) is one of a kind. She's very helpful, knowledgeable and very caring with the customer. She's definitely a gem. I don't remember her nameLaShonda O.
Customer did not leave a comment.Amber P.
Super easy to drop off at nightBrandon M.
Peggy is a great agent. She is amazingly knowledgeable, professional, courteous, efficient. I've never had a better rep than she.Maurice F.
CUSTOMER SERVICE WAS GREAT. KUDOS TO PEGGY!!!Maurice F.
I was over charged for mileage that I didn't use and when I disputed it, I thought I was supposed to be contacted by someone but never was and they overcharged my anyway. So, this is the last time that I use U-Haul.Frank C.
The ladies helping with the PU and Return were excellent.Brian L.
We could not improve on this experience. The level of professionalism was incredibly high! The level of communication was excellent! all questions were patiently answered. This was by far the best uhaul pick up experience anyone in our family has ever experienced!David H.
The service was fine and the truck was fine. Our rating concerns the check in app for returning the truck. We found it incredibly difficult to us and were unable to use it.clifford H.
Nothing, great customer service!David D.
Just double check bookings. I rented the vehicle using the online check in and the vehicle was double booked and I was called in the middle of moving things to be told the my vehicle was double booked and I felt rushed to being back the vehicleRyan G.
This truck almost felt unsafe and would take forever to get up to speed. It was very loud and I didn't feel comfortable in it. The photos that they had for inspection were completely wrong and I had to upload new photos, which took sometime. The location and staff were amazing but the truck, with its current mileage, maybe need to be looked at.abraham S.
Customer did not leave a comment.Paul S.
The person who helped me was Very good and extremely happy about their role and UHaul as a company. Really nice interaction.Kedra S.
Excellent, professional and courteous customer service from Peggy! Thank you, Michael Miller Zionsville, PaMichael M.
Customer did not leave a comment.Dale E.
Customer did not leave a comment.michael C.
Great rental experience!Glenn H.
Peggy was amazing. Fabulous customer service, knowledgeable and helpful.Barbara F.
The woman who took care of this transaction was exceptional. She was very helpful and told me everything I needed to do upon return of the truck. She has a great personality and made this rental go smoothly.J Randy M.
Customer did not leave a comment.Ashase S.
Customer did not leave a comment.Khamsay K.
Wonderful family customer service, I would recommend to anyone who needs a facility!! JenniferJENNIFER F. | Overall Experience
Customer did not leave a comment.Joseph G.
By far one of the best experience when it comes to overall customer service. Peggy is rockstar who is an amazing asset to the U-haul organization. I would highly recommend and share my experience with everyone.JOSE N.
Make the billing less convolutedDavid J.
Customer did not leave a comment.Jeffrey A.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.Philip W.
Customer did not leave a comment.BARBARA F. | Overall Experience
Satisfied. Will use againkenneth H.
Customer did not leave a comment.Adam K.
Everything was great and Ms Peggy is the best. She gave me wonderful customer service today. I learned alot about Alburtis from her today. Thank you Ms Peggy for sharing your wisdom with me.Ebony S.
I used this facility twice and Peggy always made me feel so welcomed. I enjoyed chatting with her yesterday while waiting for the movers to come. We need more people like her around.Tiffany S. | Overall Experience
Clean and safe storage. Staff was very helpful and speedy on check in and out. Will use again if we find the need for more storage.Eiron S. | Overall Experience
Everything was as (or better than) expected. Layer on top of that the fact that the Staff was *INCREDIBLY HELPFUL* - regardless of an issue, email question, needing an explanation, whatever. They were always polite and responsive. I would highly recommend this facility to anyone considering storage space.Alan F. | Overall Experience
Customer did not leave a comment.Ivonne R. | Overall Experience
Customer did not leave a comment.Pamela G. | Overall Experience
Customer did not leave a comment.Maureen Z. | Overall Experience
Great facility, great people! Very thankful for them. No complaints.Justin M. | Overall Experience
Customer did not leave a comment.Marcel B. | Overall Experience
Customer did not leave a comment.Jennifer W. | Overall Experience
Customer did not leave a comment.CHERYL C. | Overall Experience
In the invent we need storage or a trailer spot again I will look to them again for it.Mark R. | Overall Experience
Customer did not leave a comment.Adam Y. | Overall Experience
Customer did not leave a comment.Michelle F. | Overall Experience
Great staff, friendly and responsive.Joe E. | Overall Experience
The staff was exceptionally helpful, I look forward to doing business with them in the future. Thanks againGerald C. | Overall Experience
Customer did not leave a comment.Andrew J. | Overall Experience
Had to pay for and extra month of storage and the unit was empty all because of a miscommunication I just moved and could not afford it but was forced to pay for the empty storage unitChanae B. | Overall Experience
Customer did not leave a comment.Charles H M. | Overall Experience
Sucked me in with a 3 month special then promptly raised my monthly rate on month 4. Lovely business practice.Thomas W. | Overall Experience
Exceptional staff who were very friendly. You felt like you knew them for years and that you were good friends the way they talked to you. I really needed that feeling more than I could put into words. I would highly recommend this facility:Tiffany S. | Overall Experience
Used storage space there for years and was pleased. Also the go to place for truck rentalCraig F. | Overall Experience
Customer did not leave a comment.Isreal R. | Overall Experience
I was a long term customer at the Lower Macunige Facility, about 14 years! For the most part the property was well maintained and clean however on the rare occasion when there was an issue or damage, the repair timeframe was long and inconvenient to the tenant if they had to access your unit. The reason I ultimately moved to a new storage facility was because over the last 2 years my rental rate has increased 4 times for a total of $74 which was almost half of the monthly rate from when I signed the contract for my new unit 3 years ago. While I understand rental rate increases are normal, that drastic of a price increase was just not acceptable form me.Matthew C. | Overall Experience
Friendly staff. Secure. Liked that they enforced the policy that each car must enter their code to prevent tailgating.Jane M. | Overall Experience
Staff was very customer Friendly and helpful. Special mention to Isabella.STEPHEN M. | Overall Experience
Customer did not leave a comment.Joseph M. | Overall Experience
Customer did not leave a comment.MARK S. | Overall Experience
Customer did not leave a comment.John B. | Overall Experience
Customer did not leave a comment.Wendye A. | Overall Experience
Customer did not leave a comment.Sandy N. | Overall Experience
From start to finish everything went smoothly.Kenneth Z. | Reservation
Friendly and accommodating staff. Couldn't have asked for better service!Kelly F. | Reservation
Very clean. Everything is as expected. Love the 24 hour access gated property.GREG R. | Reservation
Staff was very friendly and helpful!Rachael F. | Reservation
Secure and easily accessible place. Staff also very helpful. Great place for all your moving needs.Cliff S. | Overall Experience
noneRick M. | Overall Experience
Excellent facilityJILL F. | Overall Experience
Nice area, staff very helpful & knowledgeable. Felt very secure. Would definitely recommend or use again myself.Jacqueline Z. | Overall Experience
Well maintained facilityALISON B. | Overall Experience
GoodTheresa B. | Overall Experience
Very courteous & kind. Able to help when I wasn't sure the size I needed.Jacqueline Z. | Reservation
We were very pleased with the service at the storage facility and would definitely use it again if the need occurs.JAMES C. | Overall Experience
i always felt safe at this facility. The staff was always extremely friendly and helpful---even when I lost my keys on Christmas Eve and all my Christmas presents were in my storage unit.PAMELA R. | Overall Experience
I did not end up going through with the rental.Joshua S. | Reservation
Excellent customer service. Very friendlyPrivacy R. | First Impressions
Very secure, clean and convenient. Rick is a valued associate.Privacy R. | First Impressions
Very fast and friendly service, quick move in. Very satisfied.Privacy R. | First Impressions
Everything was goodPrivacy R. | First Impressions
Staff person was helpful with our questions and working with her with a pleasant experience. Storage unit was clean and ready to be used.Privacy R. | First Impressions
The storage place was very accommodating although they had not been informed of my reservation by 3PM May 7 when we arrived. Why was my reservation not forwarded to the local facility.Privacy R. | First Impressions
I did not utilize the storage facility but I did feel the booking transaction over the web was very easy.Privacy R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!