Customer Reviews for Lower Macungie Self Storage

I will never rent a uhaul from this location ever again! The lady who worked in the office was very rude. I did self service check out and she came out three times giving me a hard time being rude I felt very harassed by her!

Customer did not leave a comment.

Customer did not leave a comment.

The people were pleasant. However i was about an hour past the check in time and felt they could have charged me an hour over instead of another whole day. This was my first time renting with this U-Haul.

GPS didn't recognize the location of the truck as the pickup location. It seemed that the truck was at a slightly different spot than what was in the photograph. The photograph was only revealed afterwards, which meant that I had to drive around in the location to see if it worked. This took me 5-10 mins, and was not a pleasant experience. I hope something can be done to fix this issue. Either the GPS should be able to pinpoint where the truck is (currently it only gives the address) or it should be able to detect that I am within perhaps 0.1 mile of the truck.

Customer did not leave a comment.

Customer did not leave a comment.

Peggy was great. The ease of uploading my drivers license information made the process seamless. Would highly recommend

Customer did not leave a comment.

The location was very clean and the staff was very courteous and professional. The explain all the rules of the contract, Also the equipment was new clean and work very well.

Customer did not leave a comment.

Customer did not leave a comment.

Be able to pick up truck earlier than 10 AM. It took 30 minutes to be able to drive off the lot.

Fantastic service by the entire staff and the facility and equipment are kept in great shape!! My go to place for Uhaul and storage. Mike L.

Customer did not leave a comment.

Very good customer service. I would use Uhaul again

Customer did not leave a comment.

The representative was rude and unprofessional

Customer did not leave a comment.

Customer did not leave a comment.

The delightful lady who helped me is so kind and priceless. A pleasure to rent from her and I will come back as long as she is there

Uhaul Van was clean and in perfect condition, drove like new!!!! The service at Lower Macungie Storage was EXCEPTIONAL!!!

Customer did not leave a comment.

They were great, I got list

Customer did not leave a comment.

Customer did not leave a comment.

Please do not discuss politics with customers. Whether you are on the same side or not I don't care. But it makes for been poor customer service quite honestly. Also this is the first time I rented a UHaul. Uhaul needs to change their marketing. The $19.99 per day is very misleading.

Customer did not leave a comment.

Not very happy, first of all I was to pick up the truck at 1PM. and we didn't get till 2PM due to not back as said. Then being charged for after hours service fee for $20.00 which I was told to leave the key in the drop box due to picking up the truck late not there would be a service fee. WOW, NICE WAY TO GET MORE MONEY

Needed to fix an attitude and learn the meaning of customer service which this location doesn't have one.. Needed proper training how to talk to customers.

Customer did not leave a comment.

Excellent service help the lady gave me a refund for my troubles from the other facility.

The website always screws up for pickups.

I would give zero stars if I could. Very poor customer service and experience. UHaul employee complained that I did mobile check in to reserve truck and then he had to print the order anyway. Then employee wouldn't walk out to the truck with me to review current damages on truck or even show me where to get it. But I'm expected to sign off on damages on a truck that I haven't even seen. I finished signing paperwork and was told “the truck should be out there somewhere outside the fence.” After walking around the lot and not finding a truck that my keys fit, my passenger and I had to walk back to the UHaul office to ask again where the truck is. Disgruntled employee finally walked out and said “oh, it's over there, inside the fence”, while pointing across the lot in a different direction than where I initially was told to look. Windshield was dirty and difficult to see. I brought the truck back before required time (less than 8 hours) and was charged additional $20 on my receipt that I received the following day because I didn't use “mobile check in”. At the time of picking up the truck, I was told by UHaul employee to just put keys in a drop box when done. I was not told there is a $20 fee if I don't use “mobile check in” for return. Very poor customer service and overall very poor experience. Watch out for hidden fees!!

Your truck pick-up application and process needs more testing and simplifying to be customer-friendly. I was asked to take photo of my driver's license THREE TIMES when I had done it already once at the dealer office. The truck-return app ended without saying anything; it should have said "DONE" or "ORDER COMPLETE and CLOSED".

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Love thanks you guys are the best

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

I had a truck mechanical problem, the power steering was groaning when turning wheel, plus the light on dashboard indicated a low water situation. I triede for 3 hours to make contact with U-HAUL and finally i spoke with someone, they did not come out to service vehicle due to me saying the light showing low water , went out. We lost a day moving due to high winds and heavy rain, I kept the truck another day, was supposed to return truck by 2 pm but returned the 26 ' truck by 6 pm pm , only to find out those 4 hours COST ME ANOTHER DAY RENTAL ON THE AGREEMENT. I'm 74 years old, on a fixed budget, so I have to pay 4 days instead of 3 . It's unfair...and your ODOMETER IS NOT CERTIFIED. I think it adds mileage by counting 9 1/2 tenths as a mile, my opinion. A 2 pm return was unlikely due to 3 trips with rental unit, that's really slick of UHAUL to end a contract mid day. , just for that reason alone, i would not come back to UHAUL.

Hand shake the deal

Professional, courteous and helpful The staff made the experience easy and trouble free. Recommend without any reservations.

Terrible service. With online reservation, i didn't choose the insurance but they added and charged it without mentioning.

Customer did not leave a comment.

Customer did not leave a comment.

Very easy to work with. They were very accommodating to all my needs throughout the process. My kids loved the story about their old truck Sophie (That we used for our move) who loves to move families. Really friendly people who understand the stress of moving...

Customer did not leave a comment.

Customer did not leave a comment.

Don't change a thing. Great experience from reservation to return. Professional and efficient employees

great experience

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Wasn't told in advance i would be charged a fee for returning keys after they closed

Easy to pick up and even easier to return the truck great experience will rent from here again!!

Have a better online system.. defeats the purpose of self check in when you still have to talk to someone.

Customer did not leave a comment.

Customer did not leave a comment.

Not a thing

Everything was great with the Rental my issue was When I was returning the equipment the female that was helping me do the return seemed like she was upset and was just finding somebody to take it out on she was very unprofessional and was trying to blame her lack of communication on me I would recommend this U-Haul to another friend of mine. But for them to do it through the mobile app

Will definitely rent from this location in future, one of best UHaul experiences

Customer did not leave a comment.

Nothing, great customer service!! A+++

very nice and polite very accommodating

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Nice service

The front desk woman was EXTREMELY professional and helped us. We were walk in and needed a truck. She was accommodating.

A user friendly experience for my first time renting a truck with U-Haul. The staff was friendly and helpful, couldn't have asked for more.

All good nothing to improve

Location was good. Uhaul corporate customer service was the worst I've ever experienced and I'll never use uhaul again.

Customer did not leave a comment.

Give advice to customer on what equipment is needed to drop off trailer after business hours.

The van wasn't horribly dirty, but you could tell it wasn't cleaned since the last driver had it. I also had problems with the online return. I could not get past "share your location." It wouldn't let me so I had to call the customer service number for assistance.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Dont change a thing. Very fast service with the nicest employees. Best rental service i EVER had and will be goin back for future needs.

Incredibly efficient dropoff. Associate came out with a mask and cleaning supplies. Professional and polite. Everything in life should be this easy. Would recommend this location to anyone.

Customer did not leave a comment.

Very satisfied with the service and nice to be open on Sundays to rent trucks that day.

Customer did not leave a comment.

Customer did not leave a comment.

Peggy is Awesome!!!! No one is more thorough than Peggy. She is helpful, informative, and as professional as a customers service representative could be. Thank you, - Jack

Customer service needs a lot of work!!

Continue with current attitude of focus on the customer

The 24/7 share didn't work for me and I had to go in and do the paperwork with the person there anyway.

Customer did not leave a comment.

The team made it a very easy process and was very friendly which is rare to find. Definitely recommendable.

friendly staff, great service. Well maintain truck. Would definitely recommend !

Customer did not leave a comment.

Customer did not leave a comment.

Excellent and helpful

Lady who help service us was rude and lacked good customer service skills. When I waked back in, she abruptly said, "What's your problem". She resolved my issue of incorrectly being charged but was not pleasant to work with. Really needs to learn how to talk to people.

Peggie was outstanding. She went the extra mile to find me a trailer so I could move my son to college.

Customer did not leave a comment.

The lady that helped me rent my truck was top notch-very polite, helpful and efficient. The transaction both in and out was a breeze! I've rented from them before and always was pleased. Will do so again.

Customer did not leave a comment.