Customer Reviews for Lower Macungie Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Peggy who worked behind the counter was the rudest women I have ever met, I will NEVER go back. And she said that the people at the uhaul corporate customer service line should all be shot cause they don't know how to do their job…..real professional, NOT. Will not be recommending this place to anyone ever, thanks.

Rating:

2.0

Got chastised like a child over being late with the truck due to circumstances beyond my control besides charged a crazy amount. Go to another location

Rating:

1.0

Very disappointed with my experience at this Macungie location, I rent from uhaul multiple times a year, this was the first time renting from this location and the lady that worked there, Peggy or Becky maybe? I forget her name but was the only one there, was very unprofessional, making rude comments calling customers a-holes and using what I consider racist remarks calling people from Allentown, meaning spanish people scumbags losers, I never met this lady before I didnt know her, she didnt know me and was very disrespectful I couldnt believe how she talked! This lady should NOT be in the customer service field, I rented a car transport and she told me where to go in the lot to get it, it was drizzling and cold out I wanted to get it loaded and leave, as I backed up to it I proceeded to start hooking it up and she basically screamed at me - what are you doing?! youre not aloud to hook it up! I have to do it!! and something about it being against the rules for customers to hook up the trailers themselves, Ive rented from multiple locations in multiple states and not one other uhaul person gave me a hard time doing it at any location in any state Ive rented from, they actually preferred I did it so I knew how to hook it up because they know people dont keep the trailers hooked up from the time they get it to the time they bring it back, other uhauls wanted to make sure everyone knows how to hook it up correctly so there are no incidents, they of course all offer to hook it up and help and inspect it before I leave and every other uhaul are pleasant even the really busy uhaul locations they have always made time to make sure I am ok with everything before I leave and most even have fun joke around with you, Ive been hauling with car trailers for 30 years whether they are my own or rentals and I even let her know that she didnt care, I would think uhaul would want their customers to know they know how to hook it up correctly so if they do disconnect it somewhere then go and rehook it up they know the customer knows how to do it correctly and safely, even when I brought the transport back the same day she was on the phone and kinda rude to a person on the phone kind of belittling them, I was there waiting with another customer and he even mentioned the same thing saying - wow she has terrible customer service the way she talks to people, I will NOT be using that Macungie location again and have told people on twitter, facebook, instagram about my experience and all the feedbacks were the same, people couldnt believe it, everyones always had pleasant experiences at other uhauls around the country and agreed she should NOT be in this line of work, Im sure shes had other bad reviews, no way I cant be the only one? The power of the internet these days and reviews are vital to any business, this is the first bad review Ive ever submitted to any company even 2 months later I was debating leaving any review but I thought uhaul should know ,and will never use that uhaul again thats a shame its convenient to my location but I will pass by it to go to another uhaul no problem, horrible service first time at a uhaul ever in over 10 years, hope its the last time too

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

At this rental place I am not sure you could get any better assistance. The lady in the office is so very nice and so knowledgeable. She explains things explicitly so you understand all the terms and items of the contract so you know what to expect. So there are no surprises. Pick up and return went like clockwork. She is a valuable asset to your company. Should I have to use your services again I hope I have the pleasure of having her assistance. Your up front person can either make or break how people perceive your business. The vehicle we rented was very clean and exactly what we needed. It made our travelling so much nicer to have an efficient running vehicle.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Strong customer service. Great location. Good selection of trucks. My truck was new and well maintained.

Rating:

1.0

Track had a problem with a break and was making terrible loud buzzing noise since the beginning of my trip. Break/pad light was on. I had to drive more than 4 hours and it was extremely annoying and disturbing. Because of this issue my wife refused to ride on the truck and used her own car. It cost me extra $100. Track had terrible small from dogs, who probably lived there for some time. It was very disgusting to get inside and work. My wife and son had allergy and immediately had a breathing issue. From that smell you want to vomit!! In addition to that oil was leaking and left my 2 driveways covered with dirty drops and spots. It was just a pease of junk for which I paid almost $300. When I returned my track I was told to contact regional manager Mr. Clay Breece for credit and cost adjustment. I called him several times and left a message. So far I did not hear from him. It is the easiest way to deal with a customers: to hide in his office and do not return calls.

Rating:

4.0

Make sure your app works for checking in equipment. The location would not work on my phone even though I allowed my location to be shared.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Make the online check-in easier. It took me three trys to get the information into the system. It kept kicking me out, and at one point added two reservations. Had to call to cancel one.

Rating:

5.0

Absolutely the most helpful and courteously delightful lady to ever had the pleasure of conducting a rental or any other sense of business from. Top 5 stars💯👍🏼

Rating:

5.0

thank you, i got out quick and easy and they older lady there is lovely shes been there for a long time and know what shes doing. okiedoky ! ;)

Rating:

5.0

Nothing great service

Rating:

3.0

The lady was polite, patient, and courteous. She explained everything perfectly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very knowledgeable goes over everything great experience

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

First of all the lady in the office is not considerate enough to extend my rent for a few hours She wants me to return the cargo van before the estimate time i reserved it. I recently moved to my new home and this the 3rd time i rented a uhaul within a month. The other 2 place are very accommodating compare to this place. The cargo van also consumes more gas than expected. I just used it for 23 miles & i have to fill up almost 3 gallons on it. I will never rent on this place. Dealing with that lady is horrible & so strict.

Rating:

5.0

Peggy was very friendly, helpful, and informative. She ensured she answered all my questions and knew how to get answers after leaving the pickup facility. She made the process easy and quick as possible. Excellent customer service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The lady that helped me went above and beyond I cannot fault her in any way. The problem lay in the equipment that was returned the indicator was not working therefore I couldn't take the trailer basically turning a few hour job into a while day and a lot of added expense. It caused major problems I'm extremely upset as I had to get a tow truck instead

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service. Very informative and helpful. If needed I will definitely come back.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Peggy provided exceptional service and advice! What a pro!

Rating:

5.0

I had a great experience and will be using the truck again when I find a place of my own!! Thank you.

Rating:

5.0

Nothing at this time . You have a well oiled process and employees. No problem rental.

Rating:

5.0

Very convenient to have 24/7 pick up. Great experience

Rating:

5.0

Excellent Customer Service

Rating:

4.0

The rental to move what we needed was worth every penny.

Rating:

5.0

Lady at the front counter its very knowledgeable and friendly. A pleasure to do business with. Equipment worked well as expected

Rating:

5.0

Peggy and Rick were very helpful and professional. I would recommend this Uhaul location to others.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The staff there was rude and dismissive and scolded me about paying $1440 per month when I only borrowed the vehicle for 2 days. I am going to do the very best and NOT recommend Uhaul to my family and friends, avoiding any and all of the services and seeking to rent elsewhere first.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Woman was very friendly and pleasant to deal with. I will definitely rent from this location again.

Rating:

1.0

One hour late returning with a call letting them know and they charged for an extra day

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Hire more help for the weekend. Very busy on Saturday mornings.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very Knowledgeable and personable staff

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very friendly and accommodating. Worked hard to get us a Saturday rental. .

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff (Peggy) was extremely helpful in arranging our rental, and in the process of pick-up and drop-off. Everything was efficient and done with a smile. I'd rent again her any time, and will recommend to anyone in the area.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

We had the best experience at Lower Macungie Storage. It was so easy to rent a truck and the service was excellent. Thank you!

Rating:

5.0

We paid way less than we thought we'd spend. Will use them again.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very nice and professional lady at this location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very friendly staff.

Rating:

5.0

Fast, friendly service and easy complete rental.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I wish the location was closer to my home. Otherwise, the staff was super helpful.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

There was a long wait for me to return my vehicle. About an hour.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The equipment was the wrong one given upon enquiry for a piano dolly . I clearly mentioned, but the wrong one which generally is for refrigerator was given. Though the young lady was kind enough with just getting some training , the more experienced lady behind her was rude and did not give her opinion if it was the right equipment suggested by the younger rep. We demanded for the full refund since equipment was never used since it was the wrong one. Am disputing full refund. Pl do the needful so that futuristically I will try to be your customer if the refund is made. I am disputing this. Hope you understand our concern.and do the needful at the earliest.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Provide a jack to lift the trailer in-case it needs to be unhooked.

Rating:

3.0

I was very upset because I reserved a 20” truck a month before I needed it and when I got there the truck I was supposed to get had a leak and water damage. They gave me a smaller truck because they didn't have anymore of the size I needed.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great facility to rent from

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Location and it's staff were great. However, scheduling was horrendous. I reserved weeks ahead at one place and was changed to another farther one the day before pickup. Called customer service to try to resolve and was hung up on twice. Spent 2 hours on phone and only one (of three) people cared to try to help.

Rating:

5.0

Nothing, All good

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Charged for dent can't even see and truck bed was not even totally clean when got it last time using location and considering moving storage

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The after hours uhaul website is terrible. kept getting error messages. could not reach customer service - on hold for 30 minutes. went for dinner and had to come back to uhaul. then wanted me to take new pictures of the dash - had to go back to the truck and take new pictures in a thunderstorm. NOT FUN!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Nothing - Peggy was great!! Thank You, Peggy!

Rating:

5.0

Flawless service. Made a stressful situation so much easier on us. Customer Service A+++.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I am saddened that I can not remember the name of the woman who assisted me in renting the truck. She not only invited us in before opening time, but was so helpful, professional, and kind. She even makes up little bags of candy for customers because moving is stressful. How lovely to find such care.