Customer Reviews for Lube Management

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lube Management

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robert F.
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Customer did not leave a comment.

John K.
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NILDA A.
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Thomas C.
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The guys working there are very friendly, courteous and helpful! Really appreciate their help.

Deborah M.
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Lawrence S.
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kathryn M.
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Personnel is always a plus, Ryan was awesome. Knew equipment and always honest with questions.

Ed C.
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Customer did not leave a comment.

Michael T.
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Laurie T.
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Great folks!

Joseph B.
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Customer did not leave a comment.

Donald F.
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Nothing. They were so kind and helpful!

Edward G.
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Van was clean overall. There was some wetness in the area where you'd put cups or bottles of water. It wasn't much but you can tell no one made the effort to clean it prior to our receiving it. The pickup process took far too long. I did it out of hours (0800) prior to the location opening. I arrived 15 minutes prior to that as recommended so I would be out at 0800. Submitting my information for approval took over 30 minutes. It was move in day for my daughter at school. We had a 15 minute assigned time. We just made it after packing the van partly and then she had packed the rest in her car before I got the van there. That wasn't cool at all. I did the early pickup for the exact reason. Leaving the location 30 minutes after pickup time after arriving early as informed in the instructions wasn't right.

Antonio Z.
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There was lottery tickets in the cab, there was a dolly I didn't request in the back and it fucked up my couch how do I file a claim

Christina B.
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It was a friendly and professional organization. It was my second time using this company.

Joseph C.
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New to the phone reservation pickup first time using was a little nerving at first but went well no problems

WILLIAM M.
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Nice guys at this location

John S.
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Customer did not leave a comment.

botros H.
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Mary E.
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Gerald R.
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Elisa M.
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I had a great experience. Would rent and go through this location in a heartbeat.

LISA L.
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Very nice and clean vehicle. The only regret I had was not asking if they had a drop box for returning the keys after hours. I could have dropped vehicle off the night before because I drove right by the location. Instead I had to pay for the extra 15 miles to take it home and back again in the morning.

Lowell G.
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Customer did not leave a comment.

Lowell G.
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I found the afterhours return app to be less than user friendly in my case it wouldn't recognize the location which blocked everything.

Rebecca B.
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Actually charge what you're supposed to. Was not charged 19.95 plus miles. I was charged 79.00 one day. Only had the truck 2 hours. Have been using Uhaul for 20 years. Never again. Didn't even get a response from company when I said I had a question about my bill. Terrible service and con job.

nancy Z.
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Julie L.
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Lakshmi Venkatar B.
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Robert W.
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Customer service was great, but horrible U-Hail computer system. My ID info was entered into computer about Severn times but couldn't complete transaction. Had to do everything over the phone 20+ minutes later. The Lube Oil techs were great and handled a bad situation (out of their control) very well.

Patt M.
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dale F.
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Good experience! Thank you!

Christopher P.
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Daniel R.
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the app was a little glitchy, it froze a few times, and it didn't explain where to leave the keys when I returned the van. I was familiar with the location and the app so I was able to to everything but for people unfamiliar with the app could have problems. The guys at the pickup location were very friendly and I would use them again!

Brian B.
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Customer did not leave a comment.

mary F.
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The location and equipment was great. The customer service and support of the mobile pick up was not at all clear. There was a long wait period as well. It would have been better if all was verified before the actual pick up.

Michael P.
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Kern M.
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Brendan B.
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Douglas B.
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Nice person to deal with, kind and courteous.

Thomas T.
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Jean G.
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Josh M.
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These guys were awesome! They took great care of me with the van rental.

don A.
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Have used this service 3 times and have been very pleased with the Lube Management staff and the terms of service for the rental.

Darlene W.
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Devin White was very professional and friendly. I'll definitely be back again and use these services. It was very convenient.

Amy K.
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Customer did not leave a comment.

craig M.
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The back of the truck look ed clean when you opened the door and looked inside, but when I started loading it I found clumps of dirt everywhere toward the front of the truck. Not a big deal, but definitely not clean. The truck cab was very clean though and I was pleased about that!

Genifer S.
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The employee was very friendly and courteous! The check out of the vehicle was very smooth. I would Rent from the facility again.

Nick T.
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Customer did not leave a comment.

Jeffery W.
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Was a Great! Rental experience.

Brendan B.
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Great staff

Mary G.
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Customer did not leave a comment.

Wayne L.
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This dealership at least tried

Kathleen B.
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Employees at this location were extremely helpful. Comment does not relate to their services. The $0.69 per mile plus fuel seems a little steep even if it is the going rate. Anything over the yearly government rate for business use (currently $0.58) is excessive in my opinion considering the customer also pays for fuel.

Jacob L.
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Fast, easy, simple.

JAMES J.
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Customer did not leave a comment.

Alex V.
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I reserved truck to 8 hours and they rented it to some one else when I came to pick it up. No notification bu text, email, or phone call. Al of which they had to use. Said I was beyond the two hour scheduled pick up time , but I was informed the truck was rented within an hour. I am a physician who had an emergency call and that's why I was late. Very unprofessional . This the second issue I've had with u haul. I will no use them again

John S.
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Everyone was courteous and knowledgeable. Pleasant experience. Thank you.

Gary G.
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brandon W.
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Jerry C.
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don G.
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thomas S.
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David B.
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Everything was available as promised.

Emil E.
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ok the guys who work there are good but really the vehicle was leased very far from where he lives so that the mileage exceeded my expectations I do not understand if having a head office in front of my house because they sent me so far generating what I had have to shoot 12 miles to pick up and deliver the vehicle

Larry W.
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Kathleen H.
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Ronald D.
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Drop off was very easy, unlike the pick up.

Gregory R.
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No issues to address.

MATTHEW B.
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Customer did not leave a comment.

david O.
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Kudos for customer service. Van was in excellent condition.

Ronald H.
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Customer did not leave a comment.

Bonnie M.
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Eric W.
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The price online was quoted to be around $70 total, and when the person working there told me that it was much more (over $100), I questioned it. The price difference has nothing to do with him, but when I questioned him, he attempted to speak to me like an elementary student and broke down the simple math as such. After his condescending explanation, he rolled his eyes at me as if i had to be an idiot to not understand. I will absolutely never use this location again and will actively divert people I know from using this location again. The vehicles are nice but this experience unfortunately reflects poorly on u-haul.

Michael R.
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maria R.
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MATTHEW B.
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Joseph M.
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Seth S.
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This location and the representatives were great. However, I was originally offered 2 locations that were 20 minutes closer to me through your website. I even confirmed this reservation with one of those locations but later emails rerouted me to this final place. I also got a confirmation email for the other location without actually seeing it on the computer. Without the confirmation I made a second reservation that followed a complete process and had to cancel the first reservation. Confused? Now you know how I felt. Bottom line... People on the ground great, website disorganized and confusing

FREDERIC M.
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Customer did not leave a comment.

Sean K.
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Van was not cleaned out prior to being put back on the line for rental. Cargo area had small stone through out the cargo liner. Door well had dirt and straw. Cab area also had dirt. Luckily I had a large number of moving pads so I was able to use it as is.

David B.
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U-HAUL sucks. They (you) use bait and switch tactics. I reserved a truck for 19.99 and .29 a mile. But it was really $79 and .29 a mile. Very deceptive. Tried to use my phone to check in, didn't work. They gave me the keys and said just go. I was honest and made sure the paperwork was correct and ended up getting screwed. I will never rent from you again and I will tell everyone I know to avoid your company. Peace out.

Al B.
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The attendant was knowledgeable and efficient. It was a very easy in/out experience. Thanks.

Gregory B.
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Frank M.
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Andrew L.
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Customer service was great at this location. I used the early check-in option before getting there. Once arrived the truck was already on and heating up for me since it was a cold day.

william J.
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nice van

ROBERT R.
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Customer did not leave a comment.

John P.
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There was a hole in the roof of the truck and it rained which resulted in some of my valuables getting damaged.

touch heaven M.
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Also great experience

Thomas C.
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Customer did not leave a comment.

steve S.
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Customer did not leave a comment.

GARY L.
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I rent Uhaul vans about 6 or more times per year. This van only had about 5k miles - but it smelled like a garbage can. Something was spilled or leaked on to the rear cargo area mat and it smelled terrible. I needed to move a mattress - did not really want to put it in the van but had no choice.

Rhonda B.
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Customer did not leave a comment.

SUSAN V.
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david B.
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kenneth D.
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Cynthia R.
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Jim M.
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Excellent

Joan A.
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Open later. Had to hurry to make pick up

No reviews have been submitted for this location.

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