Customer Reviews for Lutz Petroleum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lutz Petroleum

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

jill A. on

Rating:

I dropped at MidGuard Storage - which was the pu location on my reservation - but they did not have the trailer nor did they call to inform me prior to me making the trip to pick up! At drop off they attempted to send me elsewhere because they were full. All of this caused undo stress & huge waste of time! The service at Lutz Petroleum has always been quick & professional, this time & in the past!

GLORIA BALLARD M. on

Rating:

Customer did not leave a comment.

gerson L. on

Rating:

Customer did not leave a comment.

richard G. on

Rating:

As always excellent and professional service

DANIEL B. on

Rating:

Customer did not leave a comment.

SHANE E. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Tried checking in on Uhaul.com. would not work. At the pick up they could not get the system to work to check me in. Rented from there before with sameissue.

Kevin D. on

Rating:

The van air rented only had 1/4 tank of gas. I would expect the tank to be above 3/4 to start my rental.

Ian S. on

Rating:

Customer did not leave a comment.

MARIAN C. on

Rating:

No extra equipment was available for my move, such as the dolly we needed. The owner was somewhat rude.

shatea F. on

Rating:

The truck was filthy and smelly on the inside.

Thomas C. on

Rating:

They made my rental smooth and paonless.

mandy G. on

Rating:

No improvement needed. Everything was grest.

Michael B. on

Rating:

Customer did not leave a comment.

doug C. on

Rating:

Customer did not leave a comment.

Kevi F. on

Rating:

N/A

Jerome C. on

Rating:

Customer did not leave a comment.

George G. on

Rating:

Customer did not leave a comment.

Steve H. on

Rating:

Check-in was easy. However, no warning was given that a message would arrive on my smart phone to examine the vehicle. My rental was parked in-between two other 15 footers and there was no more than 10 inches between them. I tried too examine the vehicle but it was very difficult because there was little space. I did buy the insurance so I felt covered. On my way back to the Uhaul center, I got gas and I noticed one of the back tires was falling apart. I slowly drove the remaining 1.5 miles and got back safely and told the Uhaul manager and he said I must have done it. I said that I did not and was lucky that I got back safely. We went out to see the truck back tire on the passenger side and the problem area was hard to see because it was now at the top of the tire where at the gas station the problem area was at the bottom so it bulged out. I told the manager that he missed this tire problem and I should never have been given this truck and he needed to be more careful. He expressed his displeasure.

Melissa P. on

Rating:

Customer did not leave a comment.

Denice M. on

Rating:

Advise people of the hours on recommended shops just in case one can pick up earlier than original requested time.

Jeffrey G. on

Rating:

The pull out ramp was very difficult to utilize as we had hard time to get it attached to the truck. I did advise of this when I returned the truck and they quickly documented it

Kevi F. on

Rating:

N/A

Ron J. on

Rating:

Customer did not leave a comment.

Kevi F. on

Rating:

N/A

Betty E. on

Rating:

Customer did not leave a comment.

Sofia R. on

Rating:

Customer did not leave a comment.

Nicole N. on

Rating:

Customer did not leave a comment.

warder M. on

Rating:

Customer did not leave a comment.

joseph H. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Eric B. on

Rating:

Surprisingly great. Usually the "gas station uhaul" deals are unorganized and slow. These guys are the real deal. Super quick, super friendly and just an all around good experience. Highly recommend.

ASHLEY M. on

Rating:

Customer did not leave a comment.

sorin S. on

Rating:

Customer did not leave a comment.

RICHARD P. on

Rating:

I reserved an Appliance dolly when I called 1800 Uhaul. When I got to the location they had ZERO appliance Dolly’s. I had to go to another location to rent a appliance dolly. Very Frustrating!!!

Lisa A. on

Rating:

Customer did not leave a comment.

marc W. on

Rating:

Fast and easy process. The man that helped me was very nice and new all the equipment he had on the lot. Thank you

BENJAMIN R. on

Rating:

The truck was in rough shape outside, and the inside was in rough shape as well. It had some brown liquid on the passengers seat (Im assuming coffee or hot chocolate *please god*), the passengers window crank was broken off laying on the floor, and the dome light was missing its lens. Cup holders were sticky. Moving pads and dolly were missing. I wasn't even aware that I was supposed to have them until I arrived to drop it off. Truck was advertized at 15 mph, it actually got 8 mpg, while driving entirely empty on the highway.

Lisa C. on

Rating:

Not accommodating due to Hurricane.

Ricardo R. on

Rating:

Customer did not leave a comment.

Jason H. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

not able to help me with problem hooking up lights but did refer to florida ave superstore and the manager there, Cristina was the absolute best!

Tony N. on

Rating:

Customer did not leave a comment.

Marilyn C. on

Rating:

Customer did not leave a comment.

Manuel M. on

Rating:

Customer did not leave a comment.

Marylin V. on

Rating:

Customer did not leave a comment.

FRANK M. on

Rating:

All good

heather F. on

Rating:

This location helped us out in a jam! Will always come back to this locations!

Matt S. on

Rating:

Customer did not leave a comment.

Peter R. on

Rating:

U-Haul has the market locked - but with that they have excellent equipment and are available when I need them Peter Land O Lakes, FL

glenn O. on

Rating:

Customer did not leave a comment.

G F. on

Rating:

Customer did not leave a comment.

Cynthia B. on

Rating:

More than one person to assist customers.

Jane L. on

Rating:

There was only one man working and he was handling the convenient store customers also. We were next in line and had to wait a good amount of time. When we left there were 3 other customers waiting.

vincent S. on

Rating:

The service agent was friendly, courteous and efficient. A very good experience and if needed I will certainly go back. I’ve used UHaul many times over the years, always happy with the professionalism of the staff.

Candido P. on

Rating:

There was a small leak right above the grandma attic. It wet some of the boxes and stuff that was up there.

Anthony T. on

Rating:

Desk employee was not helpful felt uncomfortable he was not friendly helper outside was good

Humberto G. on

Rating:

Customer did not leave a comment.

Charles H. on

Rating:

This location was great. The last one I used was in Land o Lakes and it sucked. Will be using this one in Lutz from now on.

Robert M. on

Rating:

Customer did not leave a comment.

Steven H. on

Rating:

Customer did not leave a comment.

SALVATORE P. on

Rating:

Rep who got me set up was great. My only comment would be is that the van lacked windshield washer fluid.

Pamela K. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

Customer did not leave a comment.

luis D. on

Rating:

They charged me 80 dollars for a 30 minutes they put that I was going to take 50 mile when I didnt even go 20 miles over charge took advantage of me!!!!

Donald S. on

Rating:

Great Fast Service Will Use Again

Todd K. on

Rating:

Customer did not leave a comment.

Melanie O. on

Rating:

Customer did not leave a comment.

Lionel H. on

Rating:

Very courtious, as courteous, proffesional.

Alester T. on

Rating:

Customer did not leave a comment.

CHARLES D. on

Rating:

Customer did not leave a comment.

JASON W. on

Rating:

The uhaul location where the truck was reserved did not have a pickup truck in working order even though the order was confirmed. It did not have a tow hitch and it had a spare tire on the front with a flat tire in the bed. The manager of that store said unneeded travel to another dealer (7 miles away) and pick up another truck as my only option. I had to get a ride to that store and drive back to the original store to pick up the motorcycle trailer which I did. This all took an additional 2 hours. Now I am being told by the original store that had the broken truck that I have to bring the trailer back to them while the second store said I have to bring the truck back to them.

Jay H. on

Rating:

We had an issue at drop off that resulted in a $93 charge. My husband dropped it off (they are located at a gas station) and we only went about 20 miles with the uhaul. He asked the employee if he would go check the vehicle and let him know if he needed to do anything else or inspect it to ensure no extra charges and they said he was good to go. He even asked about gas. Well I got a $93 charge for filling it up? It makes no sense however you look at it. We are upset and trying to contact the person we dropped off with.

Steve W. on

Rating:

Car transport should not be on the road, for safety

Richard H. on

Rating:

It was easy, convenient, reasonable. Fast in and out for pick up and drop off.

Jennifer W. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Was very friendly and helpful had no wait timm to return it was great dop off and go

ROBERT B. on

Rating:

Customer did not leave a comment.

Matthew C. on

Rating:

Customer did not leave a comment.

ezequiel M. on

Rating:

Just keep doing what you doing and keep the good work. Thanks for the good svc!..

Zuleika G. on

Rating:

The truck leaked and in multiple areas of the roof. The check engine light was on. The truck needs an alignment. If you went over 40 mph the truck would pull you off the road.

Thomas K. on

Rating:

Customer did not leave a comment.

Kemachat S. on

Rating:

Customer did not leave a comment.

Adbiel S. on

Rating:

Customer did not leave a comment.

MIKE B. on

Rating:

Customer did not leave a comment.

Gamaliel C. on

Rating:

They told me a certain price and they literally charged twice as much

MIGUEL N. on

Rating:

Need to be more professional when you dealing with customers.

sheng W. on

Rating:

Customer did not leave a comment.

Guillermo M. on

Rating:

Customer did not leave a comment.

Víctor C. on

Rating:

Customer did not leave a comment.

Louis R. on

Rating:

Friendly staff, clean and inviting location.

Julio L. on

Rating:

I don’t understand why in top of the rental fee you guys charge for the miles, if I know that I, for the reason I rented the van, I would go to a car rent a car and I could cost me much less that what I paid. Is a lot better you charge a higher per day fee and not charging for miles, some people could feel misled when they see the final bill

Noelene D. on

Rating:

Great customer service

BILL F. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Blessings gas and eatery was a great place with great positive service here in Lutz.

patrica N. on

Rating:

Great customer service. Very nice staff

JOSE P. on

Rating:

Nothing. Great help getting hooked up. Turn in was easy also.

Theodore U. on

Rating:

Very easy transaction and very friendly.

Christopher W. on

Rating:

I would recommend this if a drop off location is needed but I would not recommend UHaul in general due to my most recent experience.

Jessica H. on

Rating:

Customer did not leave a comment.