Customer Reviews for Lutz Petroleum

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lutz Petroleum

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Ian S. on

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Customer did not leave a comment.

MARIAN C. on

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No extra equipment was available for my move, such as the dolly we needed. The owner was somewhat rude.

shatea F. on

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The truck was filthy and smelly on the inside.

Thomas C. on

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They made my rental smooth and paonless.

mandy G. on

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No improvement needed. Everything was grest.

Michael B. on

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doug C. on

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Kevi F. on

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Jerome C. on

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George G. on

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Steve H. on

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Check-in was easy. However, no warning was given that a message would arrive on my smart phone to examine the vehicle. My rental was parked in-between two other 15 footers and there was no more than 10 inches between them. I tried too examine the vehicle but it was very difficult because there was little space. I did buy the insurance so I felt covered. On my way back to the Uhaul center, I got gas and I noticed one of the back tires was falling apart. I slowly drove the remaining 1.5 miles and got back safely and told the Uhaul manager and he said I must have done it. I said that I did not and was lucky that I got back safely. We went out to see the truck back tire on the passenger side and the problem area was hard to see because it was now at the top of the tire where at the gas station the problem area was at the bottom so it bulged out. I told the manager that he missed this tire problem and I should never have been given this truck and he needed to be more careful. He expressed his displeasure.

Melissa P. on

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Denice M. on

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Advise people of the hours on recommended shops just in case one can pick up earlier than original requested time.

Jeffrey G. on

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The pull out ramp was very difficult to utilize as we had hard time to get it attached to the truck. I did advise of this when I returned the truck and they quickly documented it

Kevi F. on

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Ron J. on

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Kevi F. on

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Betty E. on

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Sofia R. on

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Nicole N. on

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warder M. on

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joseph H. on

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Robert S. on

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Eric B. on

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Surprisingly great. Usually the "gas station uhaul" deals are unorganized and slow. These guys are the real deal. Super quick, super friendly and just an all around good experience. Highly recommend.

ASHLEY M. on

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sorin S. on

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RICHARD P. on

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I reserved an Appliance dolly when I called 1800 Uhaul. When I got to the location they had ZERO appliance Dolly’s. I had to go to another location to rent a appliance dolly. Very Frustrating!!!

Lisa A. on

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marc W. on

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Fast and easy process. The man that helped me was very nice and new all the equipment he had on the lot. Thank you

BENJAMIN R. on

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The truck was in rough shape outside, and the inside was in rough shape as well. It had some brown liquid on the passengers seat (Im assuming coffee or hot chocolate *please god*), the passengers window crank was broken off laying on the floor, and the dome light was missing its lens. Cup holders were sticky. Moving pads and dolly were missing. I wasn't even aware that I was supposed to have them until I arrived to drop it off. Truck was advertized at 15 mph, it actually got 8 mpg, while driving entirely empty on the highway.

Lisa C. on

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Not accommodating due to Hurricane.

Ricardo R. on

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Jason H. on

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