Customer did not leave a comment.Matthew S.
Customer Reviews for Ms Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deborah B.
I thought when you rent a truck and pay the daily rate you had the truck for the entire day. When I returned the truck they charged me for two days. This is unacceptable I would like the $19.95 refunded to me in the form of U-Haul credit for my next rental.Eugene S.
Nothing was great .. Woman at counter was lovely and got me all taken care of fast..Thank you.roy M.
Staff very helpfulLInda S.
The pick up place was good.Philip L.
It did exactly what I needed it to do. Trailer pulled well with zero issues.Axel S.
Customer did not leave a comment.Angel E.
We made the reservation at one location closer to us. The woman in the office was very busy. She put in the wrong day. When I called to reschedule, the woman I dealt with on the phone was rude to me. When we went to pick the vehicle up, we were told we were at the wrong place. We never got the 24 hour prior notification. The woman at the desk was rather rude too. She expected us to know where to pickup the vehicle. The pickup/drop off place, the people were nice, but that lot is small and needs repairs.richard M.
This location was fine. The fact that the original location that I was assigned was moved to another location, which didn't have the equipment and the second place I was sent to didn't have the equipment resulted in a terrible overall experience. Going to 3 different places to get what I had rented in advance and having to drive 50 miles out of my was not appreciated.John G.
Customer did not leave a comment.Ireneusz K.
We waited almost 2 hours at the place to return the truck. No one there could help us and there was a 70 minute wait when I called. The app wouldn't let me upload the pictures which is why I tried to callMarilyn D.
Customer did not leave a comment.Feroz K.
Charged me an exorbitant amount of money for a 1 way 8 hour trip when I'd let them know in the beginning the trailer needed to go to a second location. I've used you all quite a bit and I'm seriously considering a different providerDUDLEY S.
Customer did not leave a comment.Anthony S.
The people were super friendly!! will definately use them again!!!Glenn L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Lateshe L.
Customer did not leave a comment.Carlee B.
Trailer was parked under pine tree with leaves and other debris from previous user. I am a regular U-Haul user with an impeccable record but now I'm asked for an additional number of someone to call in case I don't return the trailer that doesn't make any fucking sense at all. If I don't return the trailer do you think my wife will answer her phone? I felt disrespected as if I were a thief or criminal of some sort. I will be buying a trailer, no more u haul.Felix C.
Customer did not leave a comment.Buffy W.
Customer did not leave a comment.Qibin Q.
Customer did not leave a comment.Emerson M.
Customer did not leave a comment.MANUEL Y.
Very disorganizedBethany L.
I had forgotten to return a few furniture pads when I initially dropped off the truck.When I discovered them later in the day and returned them,the young lady at the desk couldn't have been more understanding. 👍Richard S.
Customer did not leave a comment.Michael I.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Niasha M.
Customer did not leave a comment.Cassandra G.
They seemed bothered by us being there, they barely acknowledged us, there wasn't a lot of room to park the truckVINCENT G.
Customer did not leave a comment.Arturo M.
The pick up location was great - my only problem was that Uhaul switched my pick up place to further away - adding over 20 miles to my driving count and I had to pay for it. When I asked the dispatcher she said she couldn't credit it, called Uhaul - they said they couldn't credit it and when I asked the pickup location - they said THEY couldn't' credit it - I had to call UHaul. So everyone passed the buck and I wound up paying more.Daniel V.
There was a grinding sound when first start moving. Suggest keeping up with the mechanics and doing full look overs between renting.SHAUN M.
not the most attentive serviceJeff M.
Nothing really! It was great experience all around.Ti-Sheng L.
Good serviceWAVELL S.
I made my reservation the day before on the Uhaul website. When we went to pick up the vehicle from the location at 8AM, which was our scheduled time there was no one there. A customer who is a regular at the the auto shop ( which is the pick up location) and a mechanic called the individual and boss to let them know I was there. This person came in super late, and I did not get the vehicle till almost 9AM thus causing me to be behind schedule on the tasks I had to get down. Because of this, I was not going to be able to return vehicle at the time I was supposed to. I CALLED and was told that I COULD KEEP VEHICLE TIL NEXT MORNING and it will ONLY BE AN ADDITIONAL $20. So we agreed to that. Mind you, the truck had a 0% oil life when we pick up the vehicle, and had to drive like this the whole time. I explained all of this to uHaul. I was supposed to get a call back, but NEVER did. I was charged $153 the day of pick up. When I went to return vehicle next day at 8AM like I was told to do, because if another â€œreservationâ€, again there was no one there and they weren't even opened, although online it was showing they were opened. I figured out how to do self check out. I explained my issues and I did not agree to what uHaul was trying to charge me at the end of my check out. No one even called me, and uHaul charged me $18 yesterday, and then an additional $170!!!! On top of the $153 I had already paid. My reservation was for OCTOBER 29th, it is now a week from Thanksgiving. This is completely unacceptable from both uHaul and the pick up location! Customer service is atrocious from both sides. 0 out of 10, I do not recommend.Victor C.
Customer did not leave a comment.ALEXANDER G.
I was forced to pick up this truck 16 miles further away then the original reservation. So the extra mileage cost me $45. That is a rip off, you guys had the truck at the wrong place, I did not reserve it for there.AMOS V.
Everything was just great. Awesome serviceYOLANDA V.
Customer did not leave a comment.CHARLENE R.
Fast easy rental experience, friendly manager very helpful!Martin D.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.JULISSA V.
Customer did not leave a comment.STEPHENJ M.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.JAMES M.
Be upfront about the cost. The hidden and accumulated fees are far from what is advertised and offering a rental vehicle for &40 is deceptive when you pay a final bill of $170. Very dissatisfiedJAHMAL A.
Customer did not leave a comment.WALTER A.
Very nice people good businessDIANE M.
It was difficult and very time consuming for the attendant to make a modification to the order. I didn't have that time to waste. Even the help line said the software was frustratingDavid L.
Customer did not leave a comment.RYAN C.
Customer did not leave a comment.ANDREA B.
Pleasant people. Easy transaction.DONALD G.
I dropped it off a drop box ! Down the road a mile away ! Good 👍Hassan Q.
Customer did not leave a comment.Felicia I.
Customer did not leave a comment.ERIC R.
The app and website didn't work that day. I spent the time going through it, then at the end, it had an error. Owners said the website was down and they spent 15mins on the phone with U-Haul, then I had to go back through the app. Still didn't work. It took so long to pickup. Would have been easier not to use app. On drop off, the app didn't accept my credit card due to a processing error. The owner again had to call after I left to make the payment go through. Owners were busy but tried their best. I'd suggest to fix the app reliability.MARTIN D.
Customer did not leave a comment.EVGENIY C.
Customer did not leave a comment.Jack F.
Truck was filthy inside and out Ha troble stayng running was poorly mechancally kept noisy passenger seatbelt non operable and struggled keeping upat 55mph thehills were just treachurous overall it was a junkVincenzo A.
Customer did not leave a comment.Gregory B.
I had to wait an hour for the owner to open the building. I was late to my destinationDebra C.
I had to wait about an hour to get my reserved truck and trailer because the person who was capable of renting it to us wasn't there when we had arranged to pick up the truck.Christopher K.
No business sign No address numbers No one to help unhook trailer No Driving space in parking lotBRUCE B.
Customer did not leave a comment.Lawrence M.
I was charged coverage on my bill and DID NOT request any coverage. I have coverage!John G.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.Ray S.
Customer did not leave a comment.ebert D.
Customer did not leave a comment.Carlton K.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Trent M.
Pick up was easy with the phone app , vehicle was clean and drove well . I will do busy with them again.Efrain V.
Customer did not leave a comment.ROB G.
Professional, friendly staff...safe, reliable vehicle---michael S.
We couldn't rent an auto transport online for the 1947 car we were hauling. I had to call a U-haul rental and speak to a sales person in person. The woman who helped me was excellent, a pleasure to speak with. She helped me find the most cost effective way to transport my car. I might have been detered by the online experience, but I'm glad I was persistent.Shaun S.
Customer did not leave a comment.stephen B.
Customer did not leave a comment.Russell R.
very accurate and excellent service.Diane A.
Customer did not leave a comment.Jeffrey D.
I had the best experience I ever had getting a U-HAUL I will definitely rent a truck from this location again. The manager was very nice to work with, I will highly recommend this location to all my family and friends.Ricardo B.
Customer did not leave a comment.Nancy T.