Customer Reviews for Mt Clinton Pike Automotive
(U-Haul Neighborhood Dealer)

72 reviews

1091 Mt Clinton Pike   Harrisonburg, VA 22802

(540) 432-9852

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 432-9852

1091 Mt Clinton Pike
Harrisonburg, VA 22802

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

No suggestions. I was very pleased and the folks were very helpful. Thank you.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Pick up and drop off was quick and they were very friendly. The truck was clean. The only issue with it was the tire pressure light was on . Also I was talked ( kinda guilt tripped) into paying for "safe move" that I had declined when making my reservation.

Nathan B. 
Rating:
3.0

Customer did not leave a comment.

SCOTTALLAN B. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Titus D. 
Rating:
5.0

Just wish could have used it. We had about 45 minutes because the roll up door was froze shut and we couldn't get it open. It was so cold that the ice wouldn't have melted.

Mary C. 
Rating:
2.0

I picked up the truck on a day that the service center was closed and neither of the dollies I paid for were with the truck. No one to talk to and had to end up calling Uhaul.com for help. My only option was to rent them and pick them up somewhere else. I was told to wait till today to see if my money is returned for the first rentals because they couldn't get ahold of anyone. The moving pads in the back of the truck were soaked and we were unable to use. Worst experience ever with Uhaul.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWDANE Z. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

SOTO E. 
Rating:
4.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

andre S. 
Rating:
5.0

Great place! Truck was in great condition, had no issues. Customer service was excellent.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

Ashok U. 
Rating:
3.0

Customer did not leave a comment.

Caitlin S. 
Rating:
5.0

Parking lot is crowded and hard to get through.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

ALLENJEFFERY M. 
Rating:
3.0

Truck was 7/8th full of gas, but this 'gas station' had none for sale. Printer was an ancient ink jet which did not work, so they could not provide a printed copy of some paperwork.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

dyquan B. 
Rating:
5.0

No space to drop off the trailer after use it

Riyadh A. 
Rating:
2.0

Hard to get out of with the truck, employee had left the truck running for over 30 minutes wasting the gas in it.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Jodi R. 
Rating:
5.0

Staff at pickup location was excellent and very friendly.

Elliot W. 
Rating:
5.0

Customer did not leave a comment.

Kenton D. 
Rating:
5.0

They try hard to stick to your schedule. they are honest. I left my cell phone in the truck and they found it and kept it until I could go back and get it.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

YOBELYS C. 
Rating:
5.0

The people were very nice and helpful.

Nikki M. 
Rating:
5.0

I did not realize that I could purchase gas at this location. I could have avoided an extra stop for fuel if I had known that.

JOSEPHDANIEL E. 
Rating:
5.0

very helpful and professional. Easy drop off

albert E. 
Rating:
5.0

I do not have any ideas on this. Paul

Paul M. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Very good cust service

Javiar M. 
Rating:
5.0

Fine location

albert E. 
Rating:
4.0

Customer did not leave a comment.

amber B. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

KRISTA F. 
Rating:
1.0

gas tank was not on full, and the indicator on the contract was less than what the gauge showed. On return, the lady tried to charge over $50 of gas, even though the gas gauge was higher than on check-out. She then said that she was reading the wrong gauge, but it felt to me like they were trying to cheat the customer for their own profit. She had already charged my credit card, so then needed to do a credit, which I have still not seen. I cannot trust this vendor.

James L. 
Rating:
5.0

Awesome experience

Alex K. 
Rating:
2.0

Do not let this business contract with U-haul.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Charles V. 
Rating:
4.0

Nice lady

Drey T. 
Rating:
1.0

Sketchy

Drey T. 
Rating:
4.0

Customer did not leave a comment.

Lindsey F. 
Rating:
5.0

Nothing- stafff at this location were very friendly and helpful

Jerri A. 
Rating:
5.0

Nothing. U have actually made it better with having just one rate. Thank U!!

Jason J. 
Rating:
4.0

Nice group of people very helpful

lee H. 
Rating:
2.0

I have put in a ticket already to address this, so hopefully it is fixed. My guaranteed location pick up was not at Mt CLINTON PIKE...my guaranteed pick up was at West Main Street. I have the reservation number and a printed transaction receipt to say this. The lady behind the desk at West Main Street was rude and directed me to the next UHAUL where my reservation was. She didn't want to even hear my reservation number or even apologize that my GUARANTEED rental was not there. She talked to me as it I got the location incorrect when I had the receipt in front of me. I see that your website now says MT CLINTON PIKE...when West Main was my location. I am owed $50 per your guarantee...if you need a picture of my receipt i will gladly send it to you. MT. CLINTON PIKE employees, by the way, were very nice. They were very helpful as well. Their parking lot is very small, but everyone was wonderful---seems to be they can teach West Main a little about customer service.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Nicole A. 
Rating:
2.0

When you make a reservation to pickup at a place and have it confirmed to pick up there you should not have to go 45 minutes back the way you just came from to get your rental. Was not happy about that!!!

randy S. 
Rating:
4.0

Very polite

Keenan W. 
Rating:
5.0

I needed an auto trailer to travel three hours and pick up a disabled vehicle. The folks at Mt. Clinton Pike Automotive provided exactly what I needed, when I needed it. They offered the flexibility to work around my work schedule for pick up and drop off. They were fast and efficient with the paperwork, and they provided excellent assistance with hookup and unhooking. All this made it possible for me to retrieve my disabled vehicle from 3 hours away in a very tight window between two work shifts. Thanks Mt. Clinton Pike Automotive, and U-haul!

Steve Y. 
Rating:
5.0

All good, very friendly and polite people, had very good experience.

William F. 
Rating:
1.0

The u haul didn't even have half tank of gas as we were told. It was pretty much empty. When I called they said you can come back and we will fill it but we had no time to go back since movers were on the way. They said when I return the U-Haul I will get credit for that and that didn't happen either.

Tushar P. 
Rating:
1.0

When you pick up uhaul they should have the truck you pre reserved bad service

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Gregg J. 
Rating:
4.0

Customer did not leave a comment.

Sharon D. 
Rating:
4.0

Customer did not leave a comment.

Sharon D. 
Rating:
4.0

Rental was fine until the drop off. Dropped it of on Sunday at 2pm and the app would not let me take pictures. Tried a few times. Did not work. Was hoping to not get charged full amount due to early drop off. Was scheduled for Monday by 10am. Then got charged another $20 because the drop off person had to VERIFY drop off on Monday. Frustrating.

Joe S. 
Rating:
5.0

No one was at the drop off location due to being closed. However, plenty of space to park the trailer.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Deena H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
No reviews have been submitted for this location.

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