Customer Reviews for Mailbox Express
(U-Haul Neighborhood Dealer)

269 reviews

9852 W Katella Av   Anaheim, CA 92804

(714) 537-1812

Hours

  • Mon–Fri
    10 am–3 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(714) 537-1812

9852 W Katella Av
Anaheim, CA 92804

Services at this Location:

Hours

  • Mon–Fri
    10 am–3 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Chandler D. 
Rating:
5.0

Very professional and polite staff!!

jose H. 
Rating:
1.0

I had trouble with the truck I was stranded for 2 hours

Anadelia M. 
Rating:
5.0

Customer did not leave a comment.

hugo V. 
Rating:
5.0

Nothing, excellent custome service.

MARY G. 
Rating:
5.0

Sergio was informative, kind, and helped my day go smooth.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

MENARD Q. 
Rating:
3.0

The location was very sketchy and felt unsafe. That said, the owner was excellent - VERY helpful and friendly. U-Haul made a major error with the reservation that the owner fixed.

KENNETH E. 
Rating:
4.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

Catalina A. 
Rating:
5.0

I myself rented a 26 foot box truck. Id like to see if your salesman would actually do a walk around with my self and the truck it was not performed at this location so we took pictures just in case because it did have a little bit of scratches all up and down the sides no dents it was clean pretty much that's a bad all I guess.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Only thing fix was the tire sensor, turns on and off. Other than that, the van works great.

EMMANUEL L. 
Rating:
5.0

Great Experience!!! Very quick in and out..

TIMOTHY H. 
Rating:
5.0

Excellent customer service, thanks!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Yancy F. 
Rating:
5.0

Customer did not leave a comment.

ROD A. 
Rating:
5.0

Customer did not leave a comment.

BASSEM M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

It is a store front and the truck was parked in a common shopping center parking lot. The agent unlocked the cargo latch and walked away. He did not inspect the truck with me or answer any questions. Horrible customer service

Brendan C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

Lady working at this location gave a lot of unprovoked attitude as soon as we got there. Was very condescending and just made us really uncomfortable. Also handed over the U-haul with the super low gas.

MARTHA S. 
Rating:
5.0

Good service

SERGIO C. 
Rating:
5.0

Quick and fast rental, no frill. Love it!

AU V. 
Rating:
5.0

Customer did not leave a comment.

KATY F. 
Rating:
5.0

Customer did not leave a comment.

TANAPON T. 
Rating:
2.0

I reserved the trailer months ago to pick up in Tustin, CA. Then I get a notification that I have to drive to West Anaheim to pick up the trailer because Tustin didn't have what I reserved! I was not happy having to drive 30 minutes in rush hour traffic to pick up something I had reserved with a credit card. The West Anaheim facility is a Postal Annex type of business. The owner was very busy that time of day with package shipping. UHaul rentals is just one part of her business. So we had to wait 15-20 minutes and she was very busy with other customers so we had to wait until she could leave her store to go to the back of the building to show us the trailer. Nothing bad on her, she was doing her very best to service us, but this whole pick-up process was inconvenient for us. I think U-Haul could have done a lot better to ensure we would be able to pick up what we had reserved at our location. Waste of gas and time for us.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

THERESA B. 
Rating:
2.0

The site and time requested were changed and nothing was done to correct anything or make up the fact that I had to go so far out of the way to retrieve and drop off truck.

LEVI L. 
Rating:
1.0

I called to let them know that the taillights did not work on the truck but NO ONE EVER ANSWERED! I finally had to do a "chat" with someone on the UHaul site and that was a joke, too. We were OVERCHARGED because we couldn't use the uHaul at night and needed it an extra day, which now took us into memorial Day Holiday and no one was answering any phones! Horrible experience.

REX T. 
Rating:
2.0

Check it together at the last check. I put the gas on the same line when I return, but they charge extra 3galons.

KYUNGSEOK A. 
Rating:
3.0

Customer did not leave a comment.

KATHIE M. 
Rating:
1.0

Representative initially had me hook up trailer. I had issues and he was reluctant to help. Eventually did and he had same issues. Connected trailer with chains dragging which would have created sparks. I changed chains. Rep did not have me check lighting. Worst experience I have ever had with Uhaul. I mad reservation two months in advance and had to travel 45 min to get trailer and was not the size I ordered. Unacceptable for a reservation made two months in advance.

KENNETH R. 
Rating:
5.0

The vehicle should have sufficient fuel before renting to customers.

HOSHANG N. 
Rating:
5.0

Thank you to Sergio who helped us out after hours. It truly made our moving experience possible. He called us & went back to the shop to get us the truck. Thank you so much. If we need a uhaul again, we will use this location.

Dominique P. 
Rating:
5.0

Customer did not leave a comment.

Angel T. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

100%

SIUFILIMAMALU M. 
Rating:
1.0

Store mandated $10.00 collision damage fee although when making my reservation, I opted out. In the store, when filling out some required onscreen information, that same question appeared re opt-in or, and I declined. The clerk advised he could not rent the cargo van unless I opt-in, although that is not what I reserved, and not what U-Haul represents as options. Clerk said his manager mandates: no rental unless opt-in! Was able to reverse fee with customer service today.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

QUANG N. 
Rating:
5.0

A little dusty in the inside. Could not put the windows down with out having dust fly around in the van. Got dust in my eyes for a while.

Crystal M. 
Rating:
3.0

Drop off was confusing. I had to unhook the trailer myself and leave it in a parking spot. The lady just took my paperwork and no receipt.

DONA S. 
Rating:
2.0

I had to extend the time but got charged way too much I'd like to speak to someone about this

MARIANA C. 
Rating:
5.0

Thanks for your service Just I have a little problem with the gasoline I returned the truck as I received gas level But I find you charge me 15$ for gasoline I don't know why Thanks

Abdulrohman A. 
Rating:
3.0

Customer did not leave a comment.

Tamika K. 
Rating:
4.0

Keep voice mailbox clear so someone can leave a message. Make it easier to transfer a reservation to another day in the event that something comes up to prevent pickup the day of.

MARK D. 
Rating:
5.0

Attendant was friendly and very helpful, offered excellent costumer service. Thank you

JAVIER S. 
Rating:
5.0

Customer did not leave a comment.

CUONG N. 
Rating:
3.0

Customer did not leave a comment.

JIMMY V. 
Rating:
5.0

Customer did not leave a comment.

HAIDY AHMED-NABI E. 
Rating:
1.0

Is to expensive rental on this location bad service.

MARIA T. 
Rating:
5.0

Customer did not leave a comment.

Taletta H. 
Rating:
5.0

Non

Hernan M. 
Rating:
3.0

I was short with the guy who helped me at mail box store. He didn't know how to help me with the phone registration. I had him check me in instead. I apologized 3 times, once before I left, the second time I came back just to say I was sorry that I was short with him, the third time when I dropped off the keys. Never once did he acknowledge my apology. Also, the rear view mirror was broken. I had to have the passenger look out the window every time I had to change lanes. Not good at all!!!

DEBORAH F. 
Rating:
1.0

Representative at location very unpleasant, short and somewhat rude. Gentleman seems to despise his job and/or dealing with people. The most awful people skills I have seen in a long time.

RANDY L. 
Rating:
3.0

Aaron at your Mid City location was excellent to work with! He let me know that the trailer I reserved was not available and I thought oh no my moving day is destroyed. But Aaron was already working on a solution and was able to find me a truck which changed my plans of driving back home to flying but my moving day was saved. Thank you Aaron :)

Chris N. 
Rating:
5.0

Non

NAU M. 
Rating:
2.0

Honestly, was very disappointed with my experience. I booked my rental for pick up at Haz Rental and for 7am. Somehow my rental changed to 8am and a different location was assigned. I did not see the email that was sent and didn't know until I showed up to Haz and they didn't have my truck. Then the employee at Haz was not very helpful. Went to the new location where I could barely understand the guy and he didn't give any details on what I was supposed to do after I picked up the truck (ie. the checklist that gets texted to you) or if I should put gas back in it. Due to these issues I was set back 2hrs and not happy at all.

Cassandra O. 
Rating:
5.0

N/a

Hernan M. 
Rating:
5.0

Reservation dates were off one day but the gentleman that helped me was very acomodating and corrected my situation on the spot. Thank you !!

RUBEN G. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA I. 
Rating:
3.0

Very simple process

David O. 
Rating:
5.0

5STARS

siufilimamalup M. 
Rating:
1.0

I declined the Safe Move coverage, but was charged $14 anyway. I was overcharged for fuel. I drove 45 miles but was charged for 8 gallons of fuel, which implies an MPG of 5.25. The employees at the store were rude and failed to provide the dolly that was reserved, so we had to go back to the store. My original reservation was for a Uhaul location next to my house, but was switched the day prior to pickup, requiring extra mileage.

KARL M. 
Rating:
5.0

The receptionist was very polite. She greeted me and assisted me right away.

MATTHEW G. 
Rating:
2.0

Truck was late for scheduled pick up. The clerk was. It helpful.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Hernan M. 
Rating:
5.0

The customer service was excellent good cheerful people that make your day go a little better!

charles H. 
Rating:
5.0

The truck was everything I needed for a 3 bedroom house.

Ryan L. 
Rating:
5.0

Mr. Sergio Molina and his wife have Excellent customer service?

SERGIO C. 
Rating:
1.0

I was charged for gas but I made sure to return the vehicle with the exact same amount of gas. How do I get refunded that charge?

LUDOVICO T. 
Rating:
4.0

Have better signage to find your location

Steven D. 
Rating:
5.0

Sergio and Betty who own this place are really friendly, attentive and professional. They have such a wonderful neighborhood business. I will definitely use them again. They make U-haul look good.

Stefan N. 
Rating:
2.0

The truck was filthy. The AC only worked on full blast. The brakes and steering definitely needs to be serviced. I was told to go around the back behind the laundromat and I'd find the truck. I asked if it had the furniture dolly in it already. She said those are back there. Drove around back no furniture dolly in the truck. When I say filthy I mean it was a mess. Could barely see out of the window. Still haven't received the paperwork that the man said he would email to close out the rental which was 2 days ago.

Tanya C. 
Rating:
1.0

They had called me to claiming, I didn't pay. That I didn't have a contract or anything.

Amy R. 
Rating:
1.0

Decided to pick out a moving haul truck for my first time from this location or any. Which the lady only explained that it was $20 for the truck and also a1.19 for a mile. Returned the truck the same day but I forgot my toolbox in the back so I had to return the next day, on return I entered the store and ask the gentleman if he had seen a toolbox and he said yes but you forgot to put gas very rudely with poor communication skills. This was my first time renting out a truck so wasn't really sure on how it worked. He said you have to pay $5 every mile very rudely so I explained to the gentleman how much do I owe you I'm willing to pay the difference of how much do I owe you or how could you just didn't take it out of my credit card. Then he responded real rudely this time is fine but don't do it next time.When I rented out the truck the lady had mentioned nothing about gas or I would have put gas in like I said this was my first time and definitely my last time going back to this place plus on top of it that U-Haul truck was not clean in the driver and passenger side. Very unsanitary especially with everything going on in the world right now.

THALIA B. 
Rating:
5.0

Nothing

Hernan M. 
Rating:
2.0

The location was hard to find and not really set up to help with the process of picking up a trailer. However, it did work overall, just not as smooth as we would have liked.

Gary R. 
Rating:
5.0

The office personnel was extremely helpful and courteous!

Melissa G. 
Rating:
5.0

Could not ask for more friendly employees equipment is always there equipment clean ready to go

Hernan M. 
Rating:
3.0

Customer did not leave a comment.

Magdalena K. 
Rating:
5.0

Customer did not leave a comment.

Ramon V. 
Rating:
5.0

Great experience all around

Matt T. 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Great customer service ??

SUSANA R. 
Rating:
5.0

Perhaps improve your system because I couldn't check in online and had to take more time at the front desk.

DAO T. 
Rating:
2.0

El representante me dio el contrato del cual yo no revice el millaje con la cual me lo entregó era 2 millas menos de lo que marcaba la camioneta el contrato marcaba 138.××× y la camioneta marcaba 140×××

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Customer did not leave a comment.

Paul O. 
Rating:
1.0

Customer did not leave a comment.

Indeo M. 
Rating:
5.0

Customer did not leave a comment.

roberta T. 
Rating:
5.0

I would definitely recommend this location for all of their services. Sergio was able to explain in detail in what I was getting and everything became a hassle free experience. I would definitely use their services again!!

Ron A. 
Rating:
5.0

Thank you for fast and reliable service

Obada D. 
Rating:
5.0

excellent service I am already a client of several years of mailbox Express I recommend this place

SERGIO C. 
Rating:
5.0

The staff need to explain to the customer in detail the content on the receipt- such as mileage used and its computation, other charges, gas level -low, exact or over the limit- any deductions or reward etc.

phillip B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Unprepared for receipt of trailer (rv) with new staff member working alone.

Maria M. 
Rating:
1.0

Stop Play Blaming the customers that he left it Dirty

Ahmad J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
No reviews have been submitted for this location.

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