Customer Reviews for Mailbox Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mailbox Express

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DEBORAH F.
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I was short with the guy who helped me at mail box store. He didn't know how to help me with the phone registration. I had him check me in instead. I apologized 3 times, once before I left, the second time I came back just to say I was sorry that I was short with him, the third time when I dropped off the keys. Never once did he acknowledge my apology. Also, the rear view mirror was broken. I had to have the passenger look out the window every time I had to change lanes. Not good at all!!!

RANDY L.
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Representative at location very unpleasant, short and somewhat rude. Gentleman seems to despise his job and/or dealing with people. The most awful people skills I have seen in a long time.

Chris N.
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Aaron at your Mid City location was excellent to work with! He let me know that the trailer I reserved was not available and I thought oh no my moving day is destroyed. But Aaron was already working on a solution and was able to find me a truck which changed my plans of driving back home to flying but my moving day was saved. Thank you Aaron :)

NAU M.
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Non

Cassandra O.
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Honestly, was very disappointed with my experience. I booked my rental for pick up at Haz Rental and for 7am. Somehow my rental changed to 8am and a different location was assigned. I did not see the email that was sent and didn't know until I showed up to Haz and they didn't have my truck. Then the employee at Haz was not very helpful. Went to the new location where I could barely understand the guy and he didn't give any details on what I was supposed to do after I picked up the truck (ie. the checklist that gets texted to you) or if I should put gas back in it. Due to these issues I was set back 2hrs and not happy at all.

Hernan M.
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N/a

RUBEN G.
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Reservation dates were off one day but the gentleman that helped me was very acomodating and corrected my situation on the spot. Thank you !!

ANGELICA I.
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Customer did not leave a comment.

David O.
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Very simple process

siufilimamalup M.
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5STARS

KARL M.
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I declined the Safe Move coverage, but was charged $14 anyway. I was overcharged for fuel. I drove 45 miles but was charged for 8 gallons of fuel, which implies an MPG of 5.25. The employees at the store were rude and failed to provide the dolly that was reserved, so we had to go back to the store. My original reservation was for a Uhaul location next to my house, but was switched the day prior to pickup, requiring extra mileage.

MATTHEW G.
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The receptionist was very polite. She greeted me and assisted me right away.

mark H.
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Truck was late for scheduled pick up. The clerk was. It helpful.

Hernan M.
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Customer did not leave a comment.

charles H.
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The customer service was excellent good cheerful people that make your day go a little better!

Ryan L.
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The truck was everything I needed for a 3 bedroom house.

SERGIO C.
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Mr. Sergio Molina and his wife have Excellent customer service?

LUDOVICO T.
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I was charged for gas but I made sure to return the vehicle with the exact same amount of gas. How do I get refunded that charge?

Steven D.
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Have better signage to find your location

Stefan N.
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Sergio and Betty who own this place are really friendly, attentive and professional. They have such a wonderful neighborhood business. I will definitely use them again. They make U-haul look good.

Tanya C.
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The truck was filthy. The AC only worked on full blast. The brakes and steering definitely needs to be serviced. I was told to go around the back behind the laundromat and I'd find the truck. I asked if it had the furniture dolly in it already. She said those are back there. Drove around back no furniture dolly in the truck. When I say filthy I mean it was a mess. Could barely see out of the window. Still haven't received the paperwork that the man said he would email to close out the rental which was 2 days ago.

Amy R.
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They had called me to claiming, I didn't pay. That I didn't have a contract or anything.

THALIA B.
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Decided to pick out a moving haul truck for my first time from this location or any. Which the lady only explained that it was $20 for the truck and also a1.19 for a mile. Returned the truck the same day but I forgot my toolbox in the back so I had to return the next day, on return I entered the store and ask the gentleman if he had seen a toolbox and he said yes but you forgot to put gas very rudely with poor communication skills. This was my first time renting out a truck so wasn't really sure on how it worked. He said you have to pay $5 every mile very rudely so I explained to the gentleman how much do I owe you I'm willing to pay the difference of how much do I owe you or how could you just didn't take it out of my credit card. Then he responded real rudely this time is fine but don't do it next time.When I rented out the truck the lady had mentioned nothing about gas or I would have put gas in like I said this was my first time and definitely my last time going back to this place plus on top of it that U-Haul truck was not clean in the driver and passenger side. Very unsanitary especially with everything going on in the world right now.

Hernan M.
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Nothing

Gary R.
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The location was hard to find and not really set up to help with the process of picking up a trailer. However, it did work overall, just not as smooth as we would have liked.

Melissa G.
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The office personnel was extremely helpful and courteous!

Hernan M.
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Could not ask for more friendly employees equipment is always there equipment clean ready to go

Magdalena K.
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Customer did not leave a comment.

Ramon V.
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Customer did not leave a comment.

Matt T.
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Great experience all around

ERICA C.
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Customer did not leave a comment.

SUSANA R.
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Great customer service ??

DAO T.
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Perhaps improve your system because I couldn't check in online and had to take more time at the front desk.

PATRICIA H.
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El representante me dio el contrato del cual yo no revice el millaje con la cual me lo entregó era 2 millas menos de lo que marcaba la camioneta el contrato marcaba 138.××× y la camioneta marcaba 140×××

RICHARD C.
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Customer did not leave a comment.

Paul O.
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Customer did not leave a comment.

Indeo M.
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Customer did not leave a comment.

roberta T.
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Customer did not leave a comment.

Ron A.
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I would definitely recommend this location for all of their services. Sergio was able to explain in detail in what I was getting and everything became a hassle free experience. I would definitely use their services again!!

Obada D.
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Thank you for fast and reliable service

SERGIO C.
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excellent service I am already a client of several years of mailbox Express I recommend this place

phillip B.
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The staff need to explain to the customer in detail the content on the receipt- such as mileage used and its computation, other charges, gas level -low, exact or over the limit- any deductions or reward etc.

John W.
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Customer did not leave a comment.

Maria M.
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Unprepared for receipt of trailer (rv) with new staff member working alone.

Ahmad J.
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Stop Play Blaming the customers that he left it Dirty

Benjamin E.
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Customer did not leave a comment.

Kurt S.
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Outstanding Customer Service. Very professional. Highly recommended!

Peter M.
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Customer did not leave a comment.

Miguel E.
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Don't rent out graffitied truck out.

Francisc V.
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Been going there for ages. Best customer service. Friendly and efficient. Thank you !

Mark P.
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Since it's a mailing/delivery service be prepared for packages.

STEVEN D.
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Customer did not leave a comment.

Connie M.
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Very nice staff

Tiffany H.
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Customer did not leave a comment.

Carlos R.
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Excellent customer service

Abdullahi H.
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Customer did not leave a comment.

William G.
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Staff was great! Truck was clean and ready.

Esai R.
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Customer did not leave a comment.

Christopher K.
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Customer did not leave a comment.

Erick W.
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Customer did not leave a comment.

Bill F.
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Customer did not leave a comment.

Raymond G.
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Rental process was quick, they explained all pricing up front, and the truck was in great condition with really good air conditioning. Moving is not fun, but doing business with nice people is awesome.

Sharon S.
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Customer did not leave a comment.

Solange M.
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Customer did not leave a comment.

TALIA M.
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Customer did not leave a comment.

Son V.
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Customer did not leave a comment.

Gloria R.
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The person who attended me was very kind and very helpful.

juan M.
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Nothing at this time

charles R.
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I was over charged at this location ... And they had my address wrong And had my drop off location wrong

Denise N.
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The people here were great; professional, polite, and fast (got me in and out quickly). The driver side door frame was "tweaked" and the door didn't fit properly; but, everything else was in perfect condition and very clean. (Sadly, I've had rentals that were really dirty/grimy/sticky and made you afraid for your health). I would use this location again if locations closer to my home didn't have the size vehicle I needed.

WENDY G.
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Friendly customer service and we would use your services in the future.

Bella A.
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Customer did not leave a comment.

Miguel R.
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Customer did not leave a comment.

Tam N.
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There was some trash in the driver compartment. Pick up was a nightmare. Could not unlock the truck via mobile pick up. Had to call and wait multiple times before being able to initiate the pick up. Representative said it was due to the store not setting the password.

Norma C.
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The staff is very friendly and great service!!!

CARIE M.
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Customer did not leave a comment.

Gregory T.
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Customer did not leave a comment.

Jena R.
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Poor customer service. Horrible experience!! Waste of money and time.

Nick M.
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This location rented out the truck I reserved, I ended up having to wait 30 minutes while the scrambled around to get me a truck which pushed back my move.

Do D.
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Customer did not leave a comment.

Tim P.
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More training for new employees

Lisa R.
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Great customer service

JUAN M.
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Everybody at this location it's friendly willing to help all the time

Selena R.
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The customer service was amazing and completely wonderful!

jay L.
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Not good service. In busy shopping center, so not easy to get to store or return truck as parking difficult

Juan M.
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Alll good verry friendly staff and always helping

STEVEN O.
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Absolutely wonderful experience from beginning to end. This location knows how to treat their customers and it made moving a far less painful experience ?? thank you!!!

Rachel R.
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Everything was perfect. Thank you

Robert D.
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Customer did not leave a comment.

Pornthep S.
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They cheated me by adding extra charges to my bill. I didnt notice this until now. Very dishonest. The quote from my reservation was around $30. When I got home l, noticed they added fees and insurance I didnt want nor authorized. Will not use U-haul again. First time and last.

Douglas K.
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Customer did not leave a comment.

Tim P.
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Thank You

Yasser H.
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The gentleman that helped me was super friendly and extremely polite, Whitehead is not what I have experienced in this location in the past from other employees

David M.
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Hispanic Lady very rude and unhelpful

Dylan P.
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Had to Hitch and unhitch the trailer myself Had a reservation till 4pm and was told to have the trailer back by 2pm Second time I've chosen a location online and then been told I have to drive further away because they don't have the trailer.

gary P.
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Don't remember being told to drop key in box

James M.
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The address for the pickup site was a bit difficult to locate. Please include a contact telephone for the facility in your email or text if it is not the location originally requested. Thank you.

ANTHONY M.
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Customer did not leave a comment.

MARION C.
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Love the service. The gentleman that helped me was very professional and very helpful and patient. I appreciate this kind of service and would recommend this location to family and friends and I will use them again in the near future.

ray G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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