Customer Reviews for Mall of Mukwonago LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mall of Mukwonago LLC

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RONALD W.
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Customer did not leave a comment.

David H.
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Andrew, the man in charge of this dealership, was outstanding, personable, fast in processing the order and extremely easy to work with. I recommend this location as well as the location in Genesee who referred me to Andrew. (He did not have to since he could have rented me the trailer but realized that the Mukwonago location was closer to my job.)

CHARLES R.
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After a very bad experience with corporate UHaul the staff at Mall of Mukwonago changed my attitude towards Uhaul

Tony Z.
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Nothing to improve on. Perfect!

Jim L.
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There was no one there two days prior to my use so I couldn't reserve a truck. So I reserved one online. There was no one there at the time of my reservation. So I HAD to use the 24/7, no contact pickup. I could not find instructions for doing that online. WHY?!?!? I HATE (!!) giving out names and numbers of friends w/o pre-coordinating with them!! I DO NOT want them giving out my name and number! And... I could ONLY give numbers of friends that would be able to, and would answer the phone at that time of day. I have a number of friends that don't answer calls from unknown numbers - like I do. This WOULD HAVE been SO MUCH better if I knew the process ahead of time (and the area code of the calling #). WHY are you making this HARDER than it has to be?!?!?

david J.
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Rolando H.
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david J.
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Want to spotlight Andy who is truly excellent customer service provider.

John L.
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Fix how long it takes to verify my identity

Kimberly J.
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Customer did not leave a comment.

DANTE P.
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This was not my reserved location. I had to drive 30 miles out of my way to pick it up. If I would have know about the switcharro I would have rented elsewhere.

richard P.
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Very impressed with Andy he was easy to deal with,helpful, informative. Very professional.

Harry S.
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MATTHEW F.
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George B.
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HANS E.
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Craig E.
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Very friendly. Truck was ready to go on time.

craig G.
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Jeffrey S.
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Andy was an awesome person to work with. Helpful, knowledgeable and friendly. I would highly recommend using his services.

Gilbert B.
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Customer did not leave a comment.

Latoya W.
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This location was too far for me & bad customer service. My original reservation was on sentry drive in Waukesha and was given away to another customer by accident. I was given the opportunity to go out to this location and when I arrived noone was there after they were told I was on my way there.

Joshua B.
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The truck worked fine, but didn't have a full tank when we picked it up. And they had none of the furniture pads that I reserved when I booked things in advance. (we ended up having to go to another U-haul location to get those). There's no reason this rep couldn't have tracked down the equipment in advance...that's literally their job.

Joseph P.
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Gotta say that Andy and his manager went above and beyond for me!! I had a one way 26' truck to Louisville and it was beginning to look like I'd never get up there for the truck! They communicated with me every step of the way that day and finally at 10:15 pm Andy reset my reservation so I could retrieve my keys and get my move done!! Thank you again for all your help!! Top notch service!!!

Wayne M.
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Very helpful and everything went fast and smooth. I will absolutely use the Mukwonago location again!!!

Dylan S.
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Requested a 15' foot truck almost two full weeks ahead of when I was going to need it. Requested it at 8a.m. At rock river auto in lake Mills, WI. Was called the day before to confirm and told the closest truck that I requested is 1hour away in Mukwonago. Had to drive almost the same distance I was moving just to pick up the truck I needed to move.

Melissa M.
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They were so accommodating and went out of their way to meet my schedule and pick up was so fast! Would definitely recommend renting here.

CHRISTINE T.
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Very convenient location and helpful staff.

JANET H.
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Received a call from Andy letting us know where to drop off keys. So helpful. Thanks Andy

HARRY S.
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Customer did not leave a comment.

KYLE H.
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Andy did a great job explaining the process and the pricing. We would recommend his location to anyone.

SARAH T.
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Quick, easy, in and out, the gentlemen was very nice and friendly. Great experience.

No reviews have been submitted for this location.

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