Customer Reviews for Mall of Mukwonago LLC
(U-Haul Neighborhood Dealer)

201 reviews

414 S Rochester St   Mukwonago, WI 53149
(LOCATION HAS LIMITED HOURS 1pm-2pm)

(262) 368-1190

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 7/5/2022 - 7/31/2022: 1:00 pm - 2:00 pm

Services at this Location:

Contact Us

(262) 368-1190

414 S Rochester St
Mukwonago, WI 53149
(LOCATION HAS LIMITED HOURS 1pm-2pm)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 7/5/2022 - 7/31/2022: 1:00 pm - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Doing it after hours was a headache as the online acces was a hassle and does not work well with all browsers

Michael A. 
Rating:
5.0

Andy was super to work with.

John S. 
Rating:
4.0

Customer did not leave a comment.

Max W. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
3.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

Customer did not leave a comment.

Haley L. 
Rating:
5.0

Letting the customer know what the price is. So what is the price .

Dale B. 
Rating:
5.0

Best service in the area! Highly recommend to anyone who has the needs of a moving vehicle.

Justin N. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Andy was great

Craig V. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Awesome staff

Julio M. 
Rating:
5.0

Andy was awesome! Made is a seamless process. Will be using his location again soon!

Jennifer K. 
Rating:
5.0

The person there met us. We reserved a Uhaul on Monday to pick up in whitewater. We received a confirmation saying this. It was switched to this location on Friday. That unorganized act cost us over an hour on a moving day and gas money. Horrible.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

The app for pick up and delivery is not good. Could not do the return due to the app not allowing upload of photo of the dashboard. Gave up after 20 tries. Fortunately the manager of the location was available and extremely helpful getting me checked out with out the app. Location 5 star / app 1 star.

Kevin H. 
Rating:
1.0

Your app is a nightmare it took me over a half hour to return it. I kept getting a message that said no wife called the number on the door and no one answered.It was only 11:30 on a Saturday I will tell anyone to not use your app because I wasted my time on a stressful day of moving

Richard R. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
4.0

Better hours but still a good experience.

Charles B. 
Rating:
5.0

Unsure why we had to supply U-Haul at the time of pick up another person and their contact info? Kind of odd when you had my information and credit card number when I made the reservation. Took longer to pick the truck up because of it.

Michael S. 
Rating:
2.0

Trucks whole suspension felt like it was about to fall apart. When driving the truck it wandered on the road and was hard to keep in a straight line bc of the horrible suspension condition. I am a mechanic by career and that truck was scary to drive. not happy with what my experience was.

Jacob P. 
Rating:
1.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
3.0

The contactless check in was difficult and time consuming.

Khym K. 
Rating:
4.0

Andy was super to deal with. As many others might not like his hours where not a problem for me and I have rented from him twice in the past year and would go there again.

Kenneth J. 
Rating:
2.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Remy N. 
Rating:
5.0

Friendly helpful staff great experience

Ivor P. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Andy was very helpful. Excellent customer service.

EDWIN M. 
Rating:
5.0

Best service I've ever gotten ! U-Haul, send this man a bonus check (Owner of this location)….. Back in the mother effing Brinks truck and give him what he wants Goodnight

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
3.0

Engine light was on the whole time. Guy service was nice and helpful. The posted hours were very limited

Jeff M. 
Rating:
5.0

Great customer service. Nice person to work with! Thanks.

Jacob U. 
Rating:
5.0

I had a very good experience.

Mohammad M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

KIM V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Jill V. 
Rating:
1.0

Make the mobile pickup easier! Took me 4 hours to pick it up

Gabrielle D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Dealer only works very minimal hours. No one there during business hours to check us in. Hoped no one stole the tow dolly before he saw it the next day.

DEBRA R. 
Rating:
5.0

The young man who took care of me was on the money!!! He knew the answer to every question I asked of the top of his head. He deserves a raise!!!

Sharon W. 
Rating:
5.0

Great service and everything was explained well in my contract from the owner. I'll rent from here again when I move.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

GRANT T. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Andy was awesome. Your web based application was truly awful. I spent the better part of an hour following your step by step directions and could never get the location to load. Then spent 30 minutes on hold and finally gave up. Called Andy who said "I'll just check it in the morning" Really, really dissatisfied with your web interface.

Steven K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Zachary V. 
Rating:
4.0

Customer did not leave a comment.

ANN H. 
Rating:
2.0

The building is in disrepair and some of the Uhaul equipment does not look maintained. My van was indeed clean and well maintained but the building is the first impression

Lori N. 
Rating:
5.0

All good, thnaks

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

I was very satisfied with the service I received. The young man I worked with was more than 100% accommodating.

Diane R. 
Rating:
5.0

Organized equipment area, and room to drop off a 26' truck. Key drop box was convenient and well lit. Lighted sign seen on the street or after-dark drop-offs would be a bonus.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
4.0

Customer did not leave a comment.

GARRETT S. 
Rating:
5.0

Very helpful, friendly and honest folks.

Jason P. 
Rating:
5.0

My reservation was moved from the West Allis location to Mukwonago location by Corp customer service without notification. When I called 2days prior to pick up I was told it was moved that morning. So I had to drive 30mins out of my way to pick up. Zack at the Mukwonago location was helpful however. Not very happy with the Corp customer service though. Still have not had my email contact updated from my wife's email to my email contact.

Andrew G. 
Rating:
5.0

Super fast check in check out. Very helpful employees. This is the way to go when moving! Great prices too!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Friendly, professional, helpful!!

James S. 
Rating:
5.0

The guys went above and beyond! Definitely recommend!

Jennifer F. 
Rating:
5.0

Very friendly manager.

Mark S. 
Rating:
5.0

None

Frank D. 
Rating:
1.0

Make people aware in advance of on line drop off process box locations etc

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Gina H. 
Rating:
5.0

Very friendly customer service, everything went very smoothly.

keith M. 
Rating:
4.0

Customer did not leave a comment.

Gregg M. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

Fill the fuel tank to full, Than the next person just needs to fill it up without guessing, Or they get charged extra for not doing so !

Edward W. 
Rating:
4.0

Returning the car was a couple steps too many. The photos of the cab and cargo area felt like I was going the location's work to prep the truck for the next rental. After a move, people are tired, so making this process a little quicker would be good. All in all, it was a good experience and a good location.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

At this location, no improvements needed. I had a great experience.

Fred V. 
Rating:
5.0

Not a darn thing. Was very happy with my experience.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Also very friendly folks. I would like to do a review on the crap that happened before I had to drive to Russell Springs. Your Phone support is horrible.

Forrest F. 
Rating:
5.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY N. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
No reviews have been submitted for this location.

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