Customer Reviews for Margate BP
(U-Haul Neighborhood Dealer)

245 reviews

1601 York Rd   Lutherville, MD 21093

(410) 339-5724

Location Hours

  • Mon-Sun: 6 am - 6 pm

Services at this Location:

Contact Us

(410) 339-5724

1601 York Rd
Lutherville, MD 21093

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

keep it up

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

RENE D. 
Rating:
5.0

from pu to drop off customer service was great, polite and very knowledgable. very clean vehicle and great fuel mileage

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

NIKIA W. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

Be upfront about the additional charges and make sure the gas tank is full before the next person uses it. Other than that the vehicle was very cleaned and was well maintained.

Bryan A. 
Rating:
5.0

Have a red sticker pointing to where the Emergency Flasher button is located. I could not determine where the button was, to activate the emergency flashers.

Robert B. 
Rating:
5.0

We have rented vans from this UHaul several times in the last few months. Each time the equipment and service have been excellent. The moving supplies are also in stock and helpful. The family that runs this business are extremely kind and courteous.

NANCY C. 
Rating:
1.0

My card details were stolen 120$ used at the location that was on top of what I payed with uhual do not go there they have skimmers or something

Oscar M. 
Rating:
4.0

none as of yet.

EDGAR C. 
Rating:
3.0

Local and convenient. Owner is not the easiest to deal with, not terribly friendly.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

OLUKOREDE D. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

arhur C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN O. 
Rating:
3.0

at the time of picking up they changed the pick up place 2 times. very bad experience

Dany C. 
Rating:
5.0

Great service. Very easy to rent a van

Paul S. 
Rating:
5.0

These guys are so great!! Got me moved into my 3td floor appartment in 1 hour, super friendly and professional.

JOSEPHPATRICK C. 
Rating:
2.0

They just gave me the key and said you're all set instead of walking me to the truck and showing me where and how everything was and worked. I don't drive a big u-haul truck every day. Make sure the truck contains all the extra equipment you may have reserved. They gave it to me without them and I had to spend time looking for the accessories at another location. They said they would charge me less because of the inconvenience but did not follow up or keep their word.

Kaushik B. 
Rating:
4.0

I had a great experience renting a vehicle from this location. The reason I didn't rate it as excellent is because it's a small franchise with limited inventory. The owner and son were excellent.

VERNONLESLY R. 
Rating:
5.0

Customer did not leave a comment.

Mykhailo L. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
1.0

They attendee had no idea what he was doing which lead to me being double charged and no I am going through your claims process. Shouldn't be that complicated.

Christopher B. 
Rating:
1.0

My experience was awful. I wanted to check in with my mobile phone because I did not want to go into any place because of concerns over covid-19. I ended up having to go into the gas station and the attendant did not have a mask on. There was no mask in sight. He also did not know about my rental of blankets or a furniture dolly. I had to go back into the station to acquire them. When brought the truck back, (I also had to go in again and the attendant had no mask on,) it was 10 miles over what was estimated. That 10 miles added up to it being twice as expensive as the estimate stated. the station attendant could not account for the fact that it was twice as much and said he could not print me a receipt. We did try to extend our rental as we needed more time but someone had already rented the truck for the next day so we could not. That was the only part of our rental that we understood. There was also a used tissue on the passenger seat when I got into the truck. So that was gross. I will never be renting from that station again and likely won't rent from U-Haul either.

Alta B. 
Rating:
4.0

Customer did not leave a comment.

JENEPHER K. 
Rating:
3.0

the cab has not been cleaned in sometime. not vacuumed not wiped etc. I cleaned it myself w CDC recommended wipes before getting into the cab. Obviously I was prepared for this situation. The guy at the BP station was otherwise helpful & polite.

ANN C. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Very helpful staff. All went smoothly. Thank you.

William S. 
Rating:
4.0

It's gas station and space is limited for moving vehicles around although there's really no way to expand. The associate I dealt with was very efficient.

DONALD O. 
Rating:
2.0

The equipment here was great, but the staff were not wearing masks. I should not have to put my vulnerable family members at risk just to pick up a Uhaul. I was very disappointed to see this.

CHRISTINA S. 
Rating:
1.0

My rental was a one way rental which I picked up at 8:30 am on a Saturday morning and returned it at 3:45 pm that afternoon only using it for 7hours and 15min. The return agent checked the mileage and the fuel and completed the return process and gave me my copy of the final agreement. That Monday I noticed that the rental payment had been deducted from my checking account which was fine' but I also noticed an additional charge of $58.98 for late check in? I disputed the charge with the phone center and their findings were that the return agent checked me in on time but failed to send the complete documents in until the following day? (If I was to do something of this nature on my job I probably wouldn't have a job!) I'm currently waiting on my refund.

David R. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
3.0

Maintenance the trucks. The alignment was awful. I was driving on a very busy highway. This particular truck was all over the road. I literally had to fight with it to stay in my lane. If I hit a bump, it was even worse. That was the most dangerous ride I have ever take. Not to mention I had to ride back. Now truck is lighter because of no load in back. It was just scary. I'm surprised I didn't have an accident in that thing.

ISAAC J. 
Rating:
1.0

I was charged 51.00 for 1/4 of a tank of gas! I picked this truck up with only a half a tank of gas. I returned it with 1/4 of a tank. Charging me $51.55 for only a quarter of a tank of gas is not right!! I would like to be refunded.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

SETH B. 
Rating:
3.0

I vehicle was poorly parked, forcing me to negotiate a very tight space, when picking up the truck, to avoid hitting a pole and adjacent truck. I spent 20 minutes cleaning the truck before being able to load my own items. There was debris, trash, and metal parts scattered n the truck

Darryl W. 
Rating:
5.0

Very professional, helpful and friendly staff. I rent a UHAUL utility van to transport items for work events several times a month. I always choose this location, even though it is not the closest location to my home. They are the best!

Lisa M. 
Rating:
3.0

Helpful if workers knew the process on the computer

ciera T. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
5.0

Customer did not leave a comment.

HALUK T. 
Rating:
4.0

Filled up and backed it in! Easy and Flawless!

Luke J. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Professional customer service was TERRIFIC.

ELIZABETH G. 
Rating:
4.0

Customer did not leave a comment.

GLENDA H. 
Rating:
5.0

Very courteous very clear with communication

KENNETH C. 
Rating:
1.0

None of the people working behind the counter were wearing masks. This is against the law and dangerous for customers. I asked about it and they dd not seem to care.

KATHERINE F. 
Rating:
1.0

Customer service was terrible, work on that.

CARL P. 
Rating:
2.0

The person handling the return was on the phone and did not bother to stop his conversation. He asked us to go get the mileage and the fuel level and said: "You are all set."

gerard A. 
Rating:
4.0

Customer did not leave a comment.

john P. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
3.0

I did not receive a receipt for my payment. I asked the gentleman at the location as i was told it would be emailed to me. I still have not received a receipt.

Benjamin G. 
Rating:
2.0

The cab was FILTHY DURING A PANDEMIC!! It obviously was not cleaned after the last renter( possibly not before that who knows) because there was long dog hair everywhere and I'm highly allergic to dogs. Dog hair was in the drink holders, stuck in the creases of the seats. I took the truck to my home, delaying my trip, to attempt to clean it. I had an asthma attack while driving from the dog hair. I reserved 4 furniture rollers and he only had two. I was moving heavy equipment, hence my need for 4. He didn't even check for them. I asked if the reservation indicated I needed 4, I was told “ I only have what I have” (When I opened the truck at my destination, I found an appliance dolly, a regular dolly, a furniture roller ( made 3, if he'd looked in the trucks, he probably would have found the 4 I reserved). and 6 bags of furniture pads taking up room in the truck I ordered, using the space I needed for my Business machinery. He didn't keep the rental equipment on my receipt, he charged me separately for those which will cause me extra work come tax time, since all the expense isn't shown on 1 receipt. There are other Uhaul dealers in my area. Had I known that I would not get the necessary equipment I needed to move machinery, I would have gone elsewhere. (I reserved online) I am a repeat Uhaul customer. This is the dirtiest truck I've ever had.

ANGELA C. 
Rating:
5.0

Very good experience. Easy, clean, quick, convenient. A little too expensive but that isn't a function of the location/ dealer. However, it is still much less expensive than buying and maintaining a truck that isn't used in trade or business

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
1.0

Spammers. I've never rented a U-Haul but they'll add you to their mailing list and spam the crap out of you.

PAUL S. 
Rating:
5.0

Thank you! Easy pick-up and drop off. Smooth transaction making my move easy.

Zain H. 
Rating:
4.0

Customer did not leave a comment.

shenika G. 
Rating:
5.0

The inside bed was not clean, otherwise the vehicle was clean. The process was seamless to rent and return the vehicle.

Tina K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Very easy transaction and pleasant customer service.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Easy return with everything completed online

Brian S. 
Rating:
1.0

Customer did not leave a comment.

Tiona B. 
Rating:
5.0

Very quick, polite, and kind helper. Will definitely be using uhaul again because of his customer service.

Sofia C. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

Blake T. 
Rating:
2.0

The employee was constantly on his phone and did not pay attention to what he was doing. He proceeded to provide keys to a truck that was blocked in and made a production of moving the truck when I informed him the keys did not work for the truck he claimed they were for. This was after I asked him if the keys were to the truck that was blocked in. He did not apologize at all. I would not recommend this location purely because of the customer service.

Ashley K. 
Rating:
5.0

Advise customers the Log On via Phone is a very long time... My phone battery died doing it and then my reservation "Timed Out" and I had to make a New Reservation. The 2nd reservation went very easy and a clean truck.

Gregory G. 
Rating:
1.0

The cabin of the truck had a very recent and pungent odor of a marijuana blunt. When i went back into the store to advise the clerk, he just stared at me and did not offer me another truck. This truck had a check engine light on and drove horribly the entire trip. I will never rent a uhaul from this location again.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

The inside of the rental vehicle (van ) was not cleaned . Most importantly the Driver's and passengers seats . Both seats had what seemed like ' animal fur ' on the seats . The windows were not cleaned; and neither was the inside of the vehicle clean .

thomas A. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
3.0

The truck smelt like cigarettes and the man helping me the second he saw I was a younger female spoke on the phone the whole time and I had to wait for his younger employee to help me

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
3.0

Moving can be a stressful time - it's nice to see a friendly face when you are in the midst of it. You most likely won't find that here. The equipment was fine, I got the job done. But the man behind the counter was either having a bad day, or could maybe work on being a bit friendlier.

Christopher G. 
Rating:
5.0

Luke, the rental agent, was Rey efficient and most helpful. He took the time to address my special needs. I would use this location again.

Pradip P. 
Rating:
3.0

Customer did not leave a comment.

Shawntae S. 
Rating:
1.0

Customer did not leave a comment.

troy S. 
Rating:
5.0

Customer did not leave a comment.

ZHARMYN G. 
Rating:
2.0

The owner of the facility was rude and very unhelpful. He also lied about where the fuel level was when I signed the contract. Unfortunately I didn't realize it until after I signed the contract and went out to the truck. Uhaul equipment was great but agent was terrible

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

The service was wonderful and I will use this location when needed in the future. I was very satisfied.

SCOTT H. 
Rating:
3.0

The computer system the store was operating was very slow and the operator did not permit me to use my prior credit for UHaul services. I was told I would be able to do this when I rented the truck. Not a fan.

James M. 
Rating:
1.0

The associate refused to give me the vehicles we requested.

Falliou D. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

I drove 10 miles, but at the end got charged by the store 20 miles of gas...

ge A. 
Rating:
1.0

Awful awful awful experience! This gas station should not be allowed to represent uHaul. I had to wait 3 hours for my truck, the the returned the guy swiped my card 7 times, did not know the system, I ended up calling customer service for him. It was terrible! He was yelling at me to give him cash! It was AN HORRIFIC EXPERIENCE!!!

Paula S. 
Rating:
5.0

No comments, the men at Margate BP were so nice and great!

Paige S. 
Rating:
1.0

Make sure the truck is in good running condition. Had to call roadside assistance because the truck would not start

Adrienne H. 
Rating:
5.0

Customer did not leave a comment.

Kalpeshkumar P. 
Rating:
4.0

Customer did not leave a comment.

Marek V. 
No reviews have been submitted for this location.

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