Customer Reviews for Marine Outlet
(U-Haul Neighborhood Dealer)

104 reviews

4410 S General Bruce Dr   Temple, TX 76502

(254) 774-7453

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 774-7453

4410 S General Bruce Dr
Temple, TX 76502

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff. Helped me unload car off trailer...then followed me so I could return to location and pick up my car.

Louis T. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
5.0

Customer did not leave a comment.

Antwonette R. 
Rating:
5.0

Customer did not leave a comment.

RAYNA S. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

MY HUSBAND AND I RENTED A TRUCK. WHEN WE CALLED WE SPOKE TO A GENTLEMAN NAMED RICK. HE SEEMED DECENT ON THE PHONE BUT WHEN WE GOT THERE AND MET, WE DIDNT RECIEVE GOOD CUSTOMER SERVICE. HE WAS NO T FRIENDLY. AFTER PROCESSING OUR RESERVATION AND WE WERE GIVEN THE KEYS THE TRUCK WAS FILTHY DIRTY. IT TOOK 25 MINUETS FOR THEM TO RESPOND AND CLEAN IT WITH NO APOLOGIZES. WHEN RETURNING THE NEXT DAY, I CALLED TO LET THEM KNOW WE WERE RUNNING A LITTLE LATE. THE LADY SAID THAT WAS OKAY AND THANKS FOR CALLING. WHEN WE GOT THERE WE TRIED TO TELL RICK THANK YOU BUT HE SAID TO JUST GIVE HIM THE KEYS. WHEN I CHECKED MY BANK STATMENT, THEY CHARGED ME AN EXTRA FULL DAY WHEN I HAD THE TRUCK FOR LESS THAN AN HOUUR. I WOULD NOT RECOMMENED THIS PLACE DUE TO THE POOR CUSTOMER SERVICE AND CHARGINIG US AN EXTRA DAY WHEN WE DIDNT EVEN HAVE TO THE TRUCK FOR AN HOUR.

lora M. 
Rating:
3.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Always friendly and helpful. Someone you can actually trust.

Kyle P. 
Rating:
5.0

discounts and more coupon offers.

NATALIE ELIZABET P. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

No waiting, good service, good equipment. No surprise charges.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

sean owen H. 
Rating:
5.0

Customer did not leave a comment.

carmen H. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Easy to work with and get in & out quickly. I do wish a 5 x 10 was available but the 6 x 12 worked just fine.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Sidney C. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

Very very rude!! Walked in and was automatically treated very rude! I was double charged because the people at the desk never told them I dropped my trailer off. Will never use them again!!

Kristi P. 
Rating:
5.0

I've never had a problem with finding what I needed at this store.

kyle P. 
Rating:
5.0

Customer did not leave a comment.

bryan L. 
Rating:
5.0

Awesome team

LISLE M. 
Rating:
3.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

The first time I came here service was amazing, hints why I went back. Second time, not so good. They charged my card twice which left me with 79 bucks to get home and since it was the weekend, I would have no funds till monday. I was not very happy they did that. But I made it home safe!!

William J. 
Rating:
2.0

We were told it would be $154 if we went 50 miles, we didn't even reach 40 miles and we were charged $159 PLUS a random $14 charge. I'd like an explanation as to why we were charged that much. The tank was completely full. When we're told a price, it needs to be that price or LESS. Not MORE.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Saul M. 
Rating:
5.0

Customer did not leave a comment.

Saul M. 
Rating:
4.0

Customer did not leave a comment.

Queen M. 
Rating:
4.0

Customer did not leave a comment.

roy H. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Lesa R. 
Rating:
5.0

Be more efficient. The Uhaul website was not working well and it caused me to be there for almost an hour when it should've only taken 10 or 15 minutes. Thank you for everything else .

kristin H. 
Rating:
5.0

Customer did not leave a comment.

Tommy E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

dennis D. 
Rating:
5.0

People were so friendly and it was so easy to pick up our truck.

Tereca D. 
Rating:
5.0

Exactly what I needed! Nice folks to rent equipment from.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Marissa H. 
Rating:
5.0

Very friendly and professional

Jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Charles A. D. 
Rating:
4.0

Customer did not leave a comment.

kipplyn S. 
Rating:
5.0

I AM SERIOUSLY PISSED AT the fact that the UHAUL PLACE charged me $10.00 for an 1/8 of a tank since "according" to them .....it was NOT on a 1/2. Ummm I have 2 receipts totaling almost $44 for the fuel that I put back into that truck last night!!! Customer service in Decatur was OF NO HELP! AND NEITHER WAS the main office upon calling!!! They could have notified me about being able to fill up the truck PRIOR TO CHARGING ME!!! I AM SO DISGUSTED AT THIS THAT I CANNOT EVEN SEE STRAIGHT! I would NOT TREAT PEOPLE THIS WAY AND say I do A GOOD JOB OR HAVE GREAT CUSTOMER SERVICE!!! POOR OUTCOME UPON RETURNING THE VEHICLE!!!!

KATHRYN L. 
Rating:
5.0

Customer did not leave a comment.

dennis l W. 
Rating:
5.0

This store is as good as can be.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Jacinto R. 
Rating:
3.0

My copy of the paperwork was unreadable. Didn't realize it until I returrned the trailer.

WILLIAM K. 
Rating:
2.0

The truck smelled like dogs and cat hair was everywhere. Just nasty had to clean it up as best i could.

Sean J. 
Rating:
5.0

Did a great job getting us what we needed excellent service

billy C. 
Rating:
5.0

Rick and crew was awesome. Will recommend to anyone go to Marine outlet for equipment and see Rick. Had a problem with another uhaul facility and called Rick he hooked me up. Thanks again.

chris K. 
Rating:
5.0

Super nice folks there. Made drop off quick and easy.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Bridger B. 
Rating:
5.0

Customer did not leave a comment.

Vern D. 
Rating:
4.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

stacey S. 
Rating:
5.0

Have more dollies

jean S. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

peggy M. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Great experience!

adam C. 
Rating:
1.0

The location is mess inside very poorly cleaned, it smelled like animal feces.

David A. 
Rating:
5.0

I had made a reservation at a different location and was actually at the other location when I received a text from U-Haul to say my trailer was at a different facility. I think that 10 minutes before my rental is too late to inform me.

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

CHALANe B. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Great service and excellent customer service by all.

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Nothing to improve. Just wanted to note that the 6x12 trailer pulled, rode and handled exceptionally well. Thanks

Joe G. 
Rating:
5.0

Very friendly advisor, cleaned trailer befor renting

DENNIS W. 
Rating:
5.0

Personnel was extremely courteous!

Sue S. 
Rating:
4.0

Customer did not leave a comment.

Avonte C. 
Rating:
5.0

Another location didn't have the truck I needed and I was sent here as a secondary location. The guy actually stayed late to help me and was really nice. Then, when returning the truck he came right out to me to check in the truck. He was very helpful and nice. I'd go back there in the future.

LEAHA P. 
Rating:
5.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Excellent service, just as you would expect from Wanda! Thanks again!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
4.0

I returned the truck cleaner than I found it, also more gas than required, yet, I do not have my much-needed deposit back! I will not do this again I am incensed and need my money now, please

Daleya J. 
Rating:
5.0

Went above and beyond to make the rental experience as easy and pleasant as possible. Will return when I need to unload my storage unit, without a doubt.

Rachel H. 
Rating:
5.0

Very friendly, prompt and informative!

lynn M. 
Rating:
5.0

Customer did not leave a comment.

Janine R. 
Rating:
3.0

Customer did not leave a comment.

LaTiaha B. 
Rating:
5.0

Customer did not leave a comment.

Ginger W. 
Rating:
4.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

Tina N. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Great job and very friendly staff

Quentin C. 
Rating:
5.0

Customer did not leave a comment.

Alfonso L. 
Rating:
5.0

My experience this time was excellent. Last time which was a month ago in Temple at the actaul U-haul center was a horrible experience. They gave me a smaller truck which really caused the need for a 2nd move. I didn't have time to argue, and ultimately don't believe the staff possessed the mental capicty to fix it. It took an hour to get out of there. At this location they were amazing. Rick had us out of there ,and on the road very quickly. Called ,and texted to confirm our pick up ,and that he had the big truck that I needed. Moving sucks ,but places lile this one make it a little more pleasent. Thanks.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
2.0

While hooking the trailer up to my truck, it did not seem like the owner knew what he was doing because he did not hook the trailer up the proper way. I double check him and found that he had not tightened the tounge all of the way or connected the emergency braking system. If I had not checked this trailer would have come off and who knows what would have happened.

Russell J. 
Rating:
4.0

Arrange the parking lot better! Easy to work with the associates, very friendly associates, an enjoyable experience.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
No reviews have been submitted for this location.

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