Customer Reviews for Mars Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mars Convenience

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ROBERTANTON A.
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Customer did not leave a comment.

Patrick M.
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Easy drop off and very accommodating

Jordan M.
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There were NO furniture pads available at the pick-up. Had I known I would have made other arrangements with the move. Therefore some of my furniture was damaged in the move.

RANDY C.
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Very kind and helpful staff at Mars Convenience in Baden, Ontario.

Ryan W.
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Customer did not leave a comment.

SHAELLAE N.
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CHARLENEA N.
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Customer did not leave a comment.

SEANR P.
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JEFFREYKEITH H.
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This location has nothing to do with my complaints. The company itself is garbage , I helped two families move this weekend and for both moves we had trucks " confirmed " in your system and then when they were to be picked up it was double booked so we couldn't get a truck. I had to put my name in on this truck because the original mover was canceled on twice. I can confidently say I will never reccomend your company, I will highly suggest not using it. When my house sells there is not a chance I will consider using uhaul

THEODOREJ K.
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Thanks for the trouble-free van rental. Recommend this franchisee. Will be back next time i need a rental truck.

STEPHEN C.
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Customer did not leave a comment.

Robert W.
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Friendly and easy to deal with, it could not have gone any better and at a cheap price!

ROBERTW P.
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The gentleman who served me what is efficient, friendly, and very helpful.

Allan M.
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I returned the trailer to Mars Convenience Saturday, April 25, having picked up the trailer on the 24th in Kanata. I entered the store, asked where to park it. I parked it, entered the store and asked the clerk what else I needed to do. "Nothing. All good." Then I was charged extra for keeping the trailer until April 28. I have written to express my concern and frustration over this extra charge. I have not heard back, but do not deserve this extra fee. I returned the trailer the same way I had the week prior to a different location. I have another rental this weekend. If I don't get better service, it will be my last with Uhaul.

William v G.
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This is the second time I had issues with you. December 2019 I booked in advance and you guys did not have it when I went to pick up. You guys sent me to 3 more locations and not truck available. You offer me 50 dollars for the issues (I was not happy with it , but I say yes ) , but the money were not given at all ( second fail). Hopping that it was just a one thing Now I booked A truck with 1 month in advance and then I the day before I did the confirmation you guys give me a truck to pick up 1 hour away from the place I I choose. In order words your booking system is poor . And you credibility is not strong . Definitely I would not recommend you guys and I would not use you again n the future.

Dave R.
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didnt like the idea they took a pic of my credit card front and back after I entered it into the reservation. I will be keeping an eye on my charges

Kimberley S.
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Can't think of a thing.

Pete F.
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Spent 20 minutes trying to pickup the vehicle using the app. Didn't work. After chatting online they told me the app doesn't work in Canada. This is insane

Peter G.
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Customer did not leave a comment.

Tony N.
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The customer service was great very prompt and courteous l was in and out in less than 5 minutes .

John H.
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This is an excellently run location. I have used 4 other KW UHaul spots to compare too. Absolutely no concerns.

No reviews have been submitted for this location.

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