Customer Reviews for MAS Auto Repair LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MAS Auto Repair LLC

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KATRINA A. on

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Customer did not leave a comment.

Garry M. on

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The service and equipment were excellent. Cheers,

Teresa S. on

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Great experience, would highly recommend MAS Auto!

LARRY G. on

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I was told by the (main) UHaul telephone contact that my reservation was made for a minivan, but there was none available at that location when I went there. So I settled for a larger moving van, but it had poor and dangerous steering. And it pulled to the right, and wandered side to side, so I had to fight it even driving it locally. Therefore I was not able to use it as I had wished to on the freeway, to move a few things some 60 or miles away from my home. Currently, I am still without the use of a minivan and will have to search again for one available somewhere else. This false reservation could have been avoided by the main uHaul reservation contact, but it was not. Their phone number is 1-800-468-4285. and the one where the rental occurred is 1-541-258-1515. However, the latter was not at fault, the person at the first number made the error, and told me that a minivan was available, when it was not. The people at the second number did their best, but were unable to provide a minivan for me as expected.

Daniel P. on

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Gloria B. on

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tareesa S. on

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This was a great experience! Vern and his shop were nice and helpful! The truck was super clean, comfy, and drove great! Vern made renting a pleasure!!! Would highly recommend!

Jody M. on

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Paperwork stated uhaul truck had 1/4 tank of gas-when i got in it-the gas gage was on the red E. The truck was beyond dirty-utterly filthy from inside the cab to the back cargo area-as well as the outside of the truck. Also the truck made a horrible noise when coming to a stop. Would not recommend this place at all.

Glenn S. on

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A little hard to find, but the personnel working there more than made up for that inconvenience.

Tyler V. on

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Amazing service.

Ronald M. on

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MARK W. on

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It would be nice to have some non slip flooring in the motorcycle trailer. With frost it was extremely slick.

James H. on

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Ronald M. on

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HEIDI W. on

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Very impressed with level of customer service. Super kind people. Worked with me to get the best deal possible

Gary L. on

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Excellent service. Thank you Vern and George

Jude T. on

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Lisa M. on

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Scott M. on

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Owner was very helpful & had rental ready to go.

JERRY S. on

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Excellent

Jennie J. on

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Continue to do business in a professional manner as you did for us today. Thank you.

Ralph S. on

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They were very helpful in getting my car dolly setup and connected.

THOMAS L. on

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What was horrible was the online check out and return. Dont email verification codes. It puts the user in a loop I had to use two phones. Also during return, the internet kept saying that my odometer was less than when I started so it looped me again. I finally called and the rep who was awesome, just told me to turn in keys and go. So I did. Text verification codes so I can stay in my email.

Turner W. on

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Richard S. on

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New wiper blades

Steven B. on

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VERN K. on

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# 1 SERVICE

Troy S. on

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Mindy B. on

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Monica P. on

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The guy who runs the desk had a hissy fit because we had to keep the truck an hour later than we had planned. He was rude to my husband about it and made it clear it was a major inconvenience to him, even though we just used the online check in tool. Moves don’t always go as planned—-a little flexibility is necessary if you want repeat customers

Michael F. on

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Jack W. on

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Great staff

Debbie G. on

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Excellent customer service. Had a very cheerful disposition. Very welcoming and cared about how our experience plus. I would definitely come back here again.

Mike N. on

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CANDY J. on

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They were fantastic.

Robert A. on

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Sarah L. on

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There was one young gentleman that was very helpful and came out to park the truck for me. Meanwhile the person at the counter was rude to my friend and yelled at the nice gentleman who came out to meet me. Wish I could give the first person 5 stars and the second only 2.

BILL M. on

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VERY GOOD MIKE WAS GREAT

William C. on

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Eric W. on

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My reservation was canceled due to your site not updating proper information as it was changed days before. The guys at M.A.S Auto went out of their way to ensure that I was still able to get the truck and complete my move. Kudos to them in the highest regard. Fix your website.

Theresa G. on

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Robert A. on

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Aliki L. on

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Fast, easy and great service!

STEVEN C. on

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Very Disapointed,with U Haul overall/Made a to pick up trailer on 8/13/2009, drove front Reno to Eugene.the morning I was leaving got a text call,saying the trailer wasn't at santa clara,oregon where I was staying.that I would have to pick it up @ 7th street in Eugene, this was on the 16th. so,i in town on the 17th and just as im getting in my truck to go pick Up they call and state Im not going to get the Trailer at all unless I drive 52 miles to Lebonon.,Oregon So to make drive 100 miles plus to get the trailer I reserved 5 days earlier was ridiculous.I really don't believe in inlieu of the mileage I had to travel and wear and tear on my truck I should not have been billed At All!!.since they didn't try to get the trailer to my pick up location and they had 5 days! Steve Cleveland

Robert A. on

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Molly M. on

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Mike helped me. He went above and beyond. I would definitely recommend this place to anyone.

Sarah B. on

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When i did my online reservation, U-Haul changed the truck size as well as the location to pickup a truck. I showed up to MAS Auto Repair and they not only helped locate my reservation, but got me the truck that I originally wanted and made the whole rental process very easy and stress free. They were fantastic.

WANDA N. on

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Only thing is the windshield was really bad so maybe make sure its clean

BILL M. on

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VERY GOOD

Thomas O. on

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Christian C. on

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Christian C. on

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George B. on

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above and beyond what I expected even last minute requests

Susan S. on

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JANIE S. on

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George - Nancy B. on

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BARBARA A. on

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Nothing

Charles P. on

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Jaunie S. on

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Bob M. on

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Matthew K. on

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Great service! Easy check in & out.

Robert C. on

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Mindy B. on

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Joe G. on

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Shayla A. on

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Nothing was well explained, they just here you go. Sucks that it's so expensive, more expensive to return to the town that your moving too verses were you got the uhaul from. 100 bucks really!?

Susan D. on

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Thanks for making the rental pickup and drop off easy!

JOHN C. on

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5 STARS THANK YOU

Randall C. on

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Customer did not leave a comment.

Jeff G. on

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Hard to find info on the app and inline as to if this location sold boxes. So we stopped in Salem where we knew they sold boxes. It all turned out ok.

Gail L. on

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Knowledge of process, friendly and neighborly. I recommend to anyone .

Jennifer B. on

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The people working at this rental facility were very helpful in straightening out the rate discrepancy between my reservation and what was indicated online when processing my rental. Friendly and knowledgeable service! This is my second time renting from this location and highly recommend them.

Kathleen S. on

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Bonnie N. on

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Margaret M. on

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notify customer of change of pick up location would be nice

HEATHER B. on

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Exceptional service! This is the place to go. They went above and beyond to help me get what I needed. I had reserved a trailer from the location on Tangent. When I went to pick it up he had rented it to someone else. I had half an hour to find a new trailer. The people at MAS helped me get a trailer and lent me a personal hitch. They were friendly, helpful, and got me on the road when I had lost hope. I would recommend them to everyone! Wonderful people.

Samantha H. on

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Tina K. on

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The gentleman that handled my order was very professional and tried to help make this a smooth transition. Someone failed to return the 10" truck I needed.

MIKE M. on

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The staff is top notch.....great experience!

Robert P. on

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The clerk that helped us could not, or would not give us a receipt for returning the u-haul. With a lot of persistants she finally made a receipt for us.

Stephanie G. on

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MATTHEW NOEL L. on

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jim B. on

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WILLIAM S. on

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Jason R. on

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Pat S. on

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Jordon D. on

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Great service and quick!

Randall J. on

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Good shop, very friendly and helpful.

Ronald H. on

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Wasn't anyone around and no good place to park

Thomas H. on

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The guys at MAS Auto are friendly, efficient and professional. Highly recommended.

Darrel or April T. on

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Customer did not leave a comment.

EYECARE A. on

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No Issues

Randall L. on

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Made it easy for me to drop off at this location. The gentleman gave me excellent instructions how to drop off the truck on a day when no one was there. It was a great experience especially after a long day of moving furniture and hard work. A+ here also.

Daniel M. on

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Pick up here was quick and easy. I was greeted and treated like I was valued. Thanks.

Randall J. on

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dale W. on

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Randall J. on

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ANTONY N. on

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Everything was good. Very friendly and fast. Easy in and out.

AUSTON L. on

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The gentleman who helped us at the front gave excellent customer service.

VOLKERS A. on

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THE BEST

SHAWN DAVID A. on

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Quick and easy to pick up and drop off. A few weeks back I had a trailer come off the ball when loading a car onto trailer. Kudos to Uhaul for stepping up and adding another step to their safety plan. The guy double checked the connection after I had moved the trailer a short distance and also took pics before I left.