Customer Reviews for Maxatawny Auto Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maxatawny Auto Rental

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Rebecca S.
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Customer did not leave a comment.

Matthew F.
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Location is essentially an abandoned car lot. No one is ever around. I've tried knocking on the "office" door and even calling with no response. The location is convenient to drop off as it is very close to my house, but I cannot imagine what it would be like to pick anything up from this location.

Donna K.
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Customer did not leave a comment.

Dennis G.
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The whole rental process was fairly easy and completed rather quickly. No problems or issues to report.

Howard S.
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The location was odd in that there was only one truck on the lot, and the office Wolves at the rear a strange old fashioned car showroom with 2 old vehicles. However the representative was very knowledgeable and sorrow I did a very good job with the rental, although the appliance dolly was not loaded on the truck and I had to return to the location to pick it up.

Nicholas S.
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Customer did not leave a comment.

Angel A.
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Nicholas S.
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My only problem was dealing with U Haul customer service, where I was put on hold for 10 minutes, and after I finally talked to a human she put me right back on hold for another 10 minutes. It was excruciating.

Michael F.
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ELLIOT F.
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Patrick R.
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You just happened to be the only location that had one truck I was having a problem finding a truck and you're the only ones that had one I think the only thing that I would change would be get more trucks

Edeline P.
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Inform people who are using their mobile phones that there will be a wait before they are approved so they can plan accordingly.

Diane S.
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Customer did not leave a comment.

Al W.
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Barbara S.
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Heather in the call center did an excellent job finding me a truck! She even called me back to keep me updated. Paul was so helpful in explaining the process and the office was beautiful! The truck ran well, was easy to drive and was very new and clean. There were no hidden charges and it was a very inexpensive! Thank you!

Paul B.
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David K.
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Ronald S.
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On line we ordered our Uhaul from a different location and when we arrived at that location they said our rental was 20 miles away. Very upsetting to have to drive to a different location.

Connee K.
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The owner attempted to charge my card multiple times even after I told him I had did the early check in prior to arrival. He delayed me at the location for an hour in total. He put the wrong return time on the paperwork and gave me attitude when I refused to sign it. The truck was in subpar condition where my drivers door barely closed. He didn’t have my dolly and blankets ready so I had to wait even longer because he went on to assist another customer.

James D.
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I forgot to fill the truck back up. Your price on doing this was way over the top!!!!!!!!!!!!!!

Steven S.
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The service in professionalism of the dealership was excellent there's really nothing I could recommend

Erin R.
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Customer did not leave a comment.

Kristel B.
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Quick review of the vehicles features with the customer would help, especially for someone who has never driven it before

Derek S.
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It was a convenient for Kutztown university students.

Darren R.
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Have better equipment available that is newer. The trailer I got was from 1982 and leaked during my trip

Lucia M.
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Ginny A.
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ANTHONY M.
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Melissa P.
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KEVIN B.
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Had hole in roof that was taped and nothing was mentioned to me about this but had in paperwork that customer resumes all responsibility if contents get wet .

Charles A.
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chris S.
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ChristieAnne W.
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There was absolutely nothing wrong with the locations I rented the truck from, it's all just with how UHaul operates. My original reservation was for a 10' truck with an appliance cart at East Penn Storage Fleetwood, PA. The reservation was moved to Maxatawny Automotive, once there I was told that my reservation was for a 15' truck, furniture pads, and a regular hand truck. The gentleman at Maxatawny Automotive was nice enough to give me the $1 he couldn't remove from the bill for the furniture pad I was being charged for, but informed me they had no appliance carts. After speaking with customer service, I was told I'd have to go to a third location for my appliance cart. About an hour later Maxatawny Automotive called and let me know an appliance cart was returned, and I could pick it up no charge. I usually use Penske, but I figured I would try UHaul since the location was closest to my home. I figure in the future I'll return to using Penske, even if I have to drive a little further out of my way.

Rafael V.
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Robin R.
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Kyle K.
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Very nice to deal with a local merchant.

Daniel D.
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Supportive and friendly staff

George B.
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Customer did not leave a comment.

Anthony A.
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William B.
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Clean up the lot and improve signage. Don not charge for fuel that is not owed.

Scott G.
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Customer did not leave a comment.

Mary Ann S.
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nothing that i can think of. The service was excellent and i will be using this location again.

Aaron D.
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PATRICIA K.
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Robert L.
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Smooth, efficient rental process and nice, well maintainted equipment

RONALD S.
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JASON G.
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John F.
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anne B.
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Everything was already great

Marc S.
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Rocco P.
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Vincent V.
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Only droped off the vehicle after hours

Diane C.
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Scott A.
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I was very satisfied with the service . Great to work with people that know what they are doing.

Alex P.
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Equipment was clean and appeared to be in good order. However, it rained and my daughter’s items inside of the enclosed trailer did get wet. I don’t blame this U-Haul location for the problem.

Frank D.
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Lorelei F.
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Virginia P.
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Recommend for drop off.

Renee M.
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Dont wait until the last moment and then tell the customer he has to go 50 miles to pick up the truck. Not good business. Refused to do this then told the truck was stolen after being told it would be at the place of business. Not good business. Then did pick up the truck later that night at the same place I ordered it.

johanny M.
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super convenient location 8 min from Kutztown University.

Mike G.
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Customer did not leave a comment.

Jennifer P.
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Meredith V.
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The truck return online portal didn’t work. Very dissatisfied with our uhaul experience and will not use them again.

STEVEN C.
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Customer did not leave a comment.

Barry K.
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keith W.
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ADAM H.
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They we're very helpful and exceeded my needs, would recommend very highly. Great customer service. Above and beyond.

Thomas M.
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Well let me tell you what happened! I've never rented a truck from u-haul before, not thinking to check the odometer! The odometer reading was 40 miles more than what the contract said so I ended up paying an additional 40 dollars. Believe me that is a lesson learned, won't happen again if I even decide to use you're company again. It just seemed to me that it was intentionally.

Otto S.
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Customer did not leave a comment.

Hugh S.
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I thought I had rented on unlimited mileage. So the overcharge is a surprise.

Herman D.
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Very affordable

Charles K.
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The facility at Maxatawny Auto Ctr is very clean and inviting. The representative friendly and he tried to be helpful with the drop-off location. He was unable to find the location on his computer and told us to just take it where we intended and let them deal with it. That was my only negative experience. I told him I had already called 1-800-GoUhaul four times the previous day to correct the drop-off location and supposedly it was corrected. Finally, I just left with the rented truck and had to worry about dropping it off when I was done using it.

Reese R.
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Customer did not leave a comment.

David R.
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Vehicle was clean, ready to go. Ver satisfied with the service provided.

Fred A.
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Worked like a charm! Park your truck return way over to the left.

Joy W.
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Cannot really comment because it was closed when I arrived. I just dropped off the trailer.

Thomas Z.
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Made date 2 weeks before needed.still had to go to different location not convenient.

Jaime G.
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Customer did not leave a comment.

AMANDA S.
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Customer did not leave a comment.

Rebbeca K.
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Steven F.
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Would have been a 5 Star but I opened the ashtray and there was ashes and a butt in there. Smelled cigarette for the rest of the trip

Debra C.
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I have called twice today about a over charge. Was not to have the insurance. The truck was dirty on outside, OK I can live with that. But the inside had coffee all over the dash where the cup holder where. And some thing all over the passenger seat. Shiny and sticky. And the mud. If I had another choice that truck would of stayed there. The man looked at it and did nothing. I had to pay for more gas to have another car driven. No one was sitting there. Very unhappy.

Hiram D.
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Customer did not leave a comment.

Maureen L.
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Maureen L.
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CHUCK T.
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Jack E.
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Not sure why i was charge for extra mileage and was told i would be refunded for the hand truck charge since i received the wrong hand truck.

shawn M.
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I wouldn't even know where to begin. how about not allow these people to be participating U-Haul reps?

Philip H.
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Customer did not leave a comment.

Steven R.
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The guys at maxatawnu auto could not have made it easier. Thank you.

Francisco M.
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Customer did not leave a comment.

Scott K.
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Robert H.
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The truck needed new wipers

Thomas W.
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Customer did not leave a comment.

amy M.
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I was a little disappointed that when i got there the man behind the desk said, you can do self check in, so I did but, i would have like some explanation of how things worked!

Theresa M.
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Not this location's fault, but I "reserved" a 26 foot truck and found out mid-afternoon the day before my move that the truck was not available! I was offered a 15 foot instead! We finally worked out a deal that was acceptable to me, however, don't count on getting the correct size truck for your move...

Floyd C.
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Kenneth Q.
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jeff B.
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LYSETTE R.
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No reviews have been submitted for this location.

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