Customer Reviews for Maxatawny Auto Rental
(U-Haul Neighborhood Dealer)

356 reviews

15320 Kutztown Rd   Kutztown, PA 19530
(E Main St & S Kemp Rd)

(610) 683-3850

Hours

  • Mon: 8 am - 4 pm
  • Tue-Thur: 8 am - 5 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(610) 683-3850

15320 Kutztown Rd
Kutztown, PA 19530
(E Main St & S Kemp Rd)

Services at this Location:

Hours

  • Mon: 8 am - 4 pm
  • Tue-Thur: 8 am - 5 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Allow me to pickup a vehicle closer to where I requested one

Kaitlin B. 
Rating:
4.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

Carole S. 
Rating:
3.0

I picked up the truck with 1/8 tank of gas, dash said “25 miles to empty”. I returned the truck with 1/8 tank of gas, dash said “50 miles to empty”. I was charged for gas anyway... very dissatisfied with my experience from reservation to drop off.

George P. 
Rating:
5.0

Customer did not leave a comment.

Deepenkumar V. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Still in trauma from the truck pick up, I made a special effort to get the truck back while the drop off business was still open. As I anticipated, the app gave me a hassle. It could not acknowledge my location, even though my phone settings were correct and no other app ever gave me such a problem. I spent a while trying to get the app to work, but gave up and eventually called the drop off location. (the app makes it clear that there is a fee involved if I needed manual intervention.) Long story short - a very helpful man at the drop off location took care of me and we were all set. In conclusion - U-Haul should immediately decommission their app and conduct a complete overhaul and TESTING before pushing it out on the public. We came away with simple anger, time, and frustration, but it could have been a lot worse if we had relied too heavily on the implied services of that app. Great concept; poor execution.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

Customer did not leave a comment.

Abbigail D. 
Rating:
5.0

tom from Maxatawny went out of his way to make sure i got a truck when i needed it

Thomas K. 
Rating:
5.0

I think customers should be made aware that U-haul makes it seem like you are picking up your truck near your home but they call you the afternoon before and say sorry, you have to drive a half hour away to pick up your truck!!! Nothing you can do but pay out of pocket for a Lyft driver!!! No, this is not a one time exception- every one of my last 4 rentals have been the same way!!!! Beware!!! And, they don't care - when I called to protest, the just said “do you want the truck or not?”.

Walter Z. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Q. 
Rating:
5.0

Tim was very helpful

Aaron L. 
Rating:
5.0

Very satisfied

HOLLY P. 
Rating:
2.0

The phone was never answered. Only had a message starring business is only for U-Haul app pickups of trucks. Unfortunately this does not work for trailers.

Alan R. 
Rating:
4.0

I did the preliminary process via the app the day before pick up and I still had to enter my license again. In addition at pick up is asked for additional confirmation, another contact person, passport, ssn card etc which was not previously mentioned. I was not prepared for this and used my wife as an additional contact. Of course when the agent tried contacting her she didn't answer the phone, delaying the pick up process. The app also kept saying there wasn't an internet connection even though I had excellent signal strength.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
1.0

ONCE WE ARRIVED NOBODY WAS AT THE LOCATION TO PROVIDE SERVICE FOR OUR RESERVED VEHICLE. THE PEOPLE ON THE PHONE WERE HELPFUL FROM UHAUL SERVICE AND SET US UP WITH A 24/7 RENTAL.

Tony K. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

Location is essentially an abandoned car lot. No one is ever around. I've tried knocking on the "office" door and even calling with no response. The location is convenient to drop off as it is very close to my house, but I cannot imagine what it would be like to pick anything up from this location.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
4.0

The whole rental process was fairly easy and completed rather quickly. No problems or issues to report.

Dennis G. 
Rating:
3.0

The location was odd in that there was only one truck on the lot, and the office Wolves at the rear a strange old fashioned car showroom with 2 old vehicles. However the representative was very knowledgeable and sorrow I did a very good job with the rental, although the appliance dolly was not loaded on the truck and I had to return to the location to pick it up.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

My only problem was dealing with U Haul customer service, where I was put on hold for 10 minutes, and after I finally talked to a human she put me right back on hold for another 10 minutes. It was excruciating.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

ELLIOT F. 
Rating:
3.0

You just happened to be the only location that had one truck I was having a problem finding a truck and you're the only ones that had one I think the only thing that I would change would be get more trucks

Patrick R. 
Rating:
4.0

Inform people who are using their mobile phones that there will be a wait before they are approved so they can plan accordingly.

Edeline P. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Al W. 
Rating:
5.0

Heather in the call center did an excellent job finding me a truck! She even called me back to keep me updated. Paul was so helpful in explaining the process and the office was beautiful! The truck ran well, was easy to drive and was very new and clean. There were no hidden charges and it was a very inexpensive! Thank you!

Barbara S. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

On line we ordered our Uhaul from a different location and when we arrived at that location they said our rental was 20 miles away. Very upsetting to have to drive to a different location.

Ronald S. 
Rating:
1.0

The owner attempted to charge my card multiple times even after I told him I had did the early check in prior to arrival. He delayed me at the location for an hour in total. He put the wrong return time on the paperwork and gave me attitude when I refused to sign it. The truck was in subpar condition where my drivers door barely closed. He didn't have my dolly and blankets ready so I had to wait even longer because he went on to assist another customer.

Connee K. 
Rating:
4.0

I forgot to fill the truck back up. Your price on doing this was way over the top!!!!!!!!!!!!!!

James D. 
Rating:
5.0

The service in professionalism of the dealership was excellent there's really nothing I could recommend

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Quick review of the vehicles features with the customer would help, especially for someone who has never driven it before

Kristel B. 
Rating:
3.0

It was a convenient for Kutztown university students.

Derek S. 
Rating:
3.0

Have better equipment available that is newer. The trailer I got was from 1982 and leaked during my trip

Darren R. 
Rating:
5.0

Customer did not leave a comment.

Lucia M. 
Rating:
4.0

Customer did not leave a comment.

Ginny A. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
3.0

Had hole in roof that was taped and nothing was mentioned to me about this but had in paperwork that customer resumes all responsibility if contents get wet .

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
2.0

There was absolutely nothing wrong with the locations I rented the truck from, it's all just with how UHaul operates. My original reservation was for a 10' truck with an appliance cart at East Penn Storage Fleetwood, PA. The reservation was moved to Maxatawny Automotive, once there I was told that my reservation was for a 15' truck, furniture pads, and a regular hand truck. The gentleman at Maxatawny Automotive was nice enough to give me the $1 he couldn't remove from the bill for the furniture pad I was being charged for, but informed me they had no appliance carts. After speaking with customer service, I was told I'd have to go to a third location for my appliance cart. About an hour later Maxatawny Automotive called and let me know an appliance cart was returned, and I could pick it up no charge. I usually use Penske, but I figured I would try UHaul since the location was closest to my home. I figure in the future I'll return to using Penske, even if I have to drive a little further out of my way.

ChristieAnne W. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Very nice to deal with a local merchant.

Kyle K. 
Rating:
5.0

Supportive and friendly staff

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
2.0

Clean up the lot and improve signage. Don not charge for fuel that is not owed.

William B. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

nothing that i can think of. The service was excellent and i will be using this location again.

Mary Ann S. 
Rating:
3.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
4.0

Smooth, efficient rental process and nice, well maintainted equipment

Robert L. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Everything was already great

anne B. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
3.0

Customer did not leave a comment.

Rocco P. 
Rating:
3.0

Only droped off the vehicle after hours

Vincent V. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

I was very satisfied with the service . Great to work with people that know what they are doing.

Scott A. 
Rating:
5.0

Equipment was clean and appeared to be in good order. However, it rained and my daughter's items inside of the enclosed trailer did get wet. I don't blame this U-Haul location for the problem.

Alex P. 
Rating:
4.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Lorelei F. 
Rating:
3.0

Recommend for drop off.

Virginia P. 
Rating:
1.0

Dont wait until the last moment and then tell the customer he has to go 50 miles to pick up the truck. Not good business. Refused to do this then told the truck was stolen after being told it would be at the place of business. Not good business. Then did pick up the truck later that night at the same place I ordered it.

Renee M. 
Rating:
5.0

super convenient location 8 min from Kutztown University.

johanny M. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer P. 
Rating:
1.0

The truck return online portal didn't work. Very dissatisfied with our uhaul experience and will not use them again.

Meredith V. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

Customer did not leave a comment.

Barry K. 
Rating:
4.0

Customer did not leave a comment.

keith W. 
Rating:
5.0

They we're very helpful and exceeded my needs, would recommend very highly. Great customer service. Above and beyond.

ADAM H. 
Rating:
1.0

Well let me tell you what happened! I've never rented a truck from u-haul before, not thinking to check the odometer! The odometer reading was 40 miles more than what the contract said so I ended up paying an additional 40 dollars. Believe me that is a lesson learned, won't happen again if I even decide to use you're company again. It just seemed to me that it was intentionally.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Otto S. 
Rating:
5.0

I thought I had rented on unlimited mileage. So the overcharge is a surprise.

Hugh S. 
Rating:
5.0

Very affordable

Herman D. 
Rating:
4.0

The facility at Maxatawny Auto Ctr is very clean and inviting. The representative friendly and he tried to be helpful with the drop-off location. He was unable to find the location on his computer and told us to just take it where we intended and let them deal with it. That was my only negative experience. I told him I had already called 1-800-GoUhaul four times the previous day to correct the drop-off location and supposedly it was corrected. Finally, I just left with the rented truck and had to worry about dropping it off when I was done using it.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Reese R. 
Rating:
5.0

Vehicle was clean, ready to go. Ver satisfied with the service provided.

David R. 
Rating:
5.0

Worked like a charm! Park your truck return way over to the left.

Fred A. 
Rating:
4.0

Cannot really comment because it was closed when I arrived. I just dropped off the trailer.

Joy W. 
Rating:
3.0

Made date 2 weeks before needed.still had to go to different location not convenient.

Thomas Z. 
Rating:
3.0

Customer did not leave a comment.

Jaime G. 
No reviews have been submitted for this location.

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