Customer did not leave a comment.Barb C. | Overall Experience
Customer Reviews for McGuires 40 West Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From the very first time I entered the office to canceling our storage room, we felt like we were welcome. When we needed to upgrade to a larger welcome, the instructions were clear and easy to follow. When we canceled there was absolutely no hassle (we canceled because our new home was almost completed, so we no longer needed storage). Cameras were added to the facilities which makes renters feel a bit more secured. We have and will continue to recommend 40 West Storage and will definitely use them in the future if needed.CODY W. | Overall Experience
Customer did not leave a comment.Doug G. | Overall Experience
Management at Mcguires 40 West Storage was honest and helpful and went to great lengths to satisfy me and ensure I had a good experience.Ken W. | Overall Experience
COMPLETELY SATISFIED!! Facilities well maintained and at a fair market price. I will not hesitate to use them again. I would by remiss if I did not express the exceptional attitude of the entire staff; they were not only efficient, but also so downright personable that they made us feel like family. THANKS!!David K. | Overall Experience
Customer did not leave a comment.THOMASWAYNE T.
Still waiting on deposit? But overall a great experience. ThanksJennifer A. | Overall Experience
Just like regular folks in Franklin Co.If you hold up your end of the bargain they will hold up there"s. Thank's for haveing me.Steven K. | Overall Experience
Customer did not leave a comment.Christine A. | Overall Experience
The staff was very friendly and the grounds are kept clean.Gayle T. | Overall Experience
We had our belongings in storage for about 8 months and when we finally moved and went to get it out we had a bad rat problem they ate through all of our mattresses and living room furniture this is a good storage facility staff and all are friendly but I recommend you get the insurance that was where I went wrong and learned.Jessica A. | Overall Experience
Customer did not leave a comment.Donna I.
Customer did not leave a comment.Randy M. | Overall Experience
Very professional and courteous.maryanne M.
Customer did not leave a comment.Paul S.
This is the BEST place to rent your UHAUL trucks. Ed was very helpful and made the transition very easy. the online check in was very helpful and with no stress at all . Thank you Ed for your wonderful services and making it easier to bring our daughter back to college.SHARON T.
Cant think of anything.TERRIPAXTON M.
Customer did not leave a comment.Ashlee G.
Very friendly and extremely accommodating.GWENDOLYN D.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.FRANK D.
Customer did not leave a comment.Hildred C.
It was overall a great experience.Larry W.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.Dwayne R.
Great service! Thanks.Frank D.
Set up with uhaul to have free storage thru Uhaul web sight and storage company said they don't honor the uhaul free monthjames j. | Reservation
the people at McGuires were great to deal with.Kathy D.
No improvements. Easiest moving day ever. Thank you for the prompt phone call first thing this morning.Robin S.
Customer did not leave a comment.Johnny W.
Customer did not leave a comment.Cyndi R.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Thomas S.
McGuire's was great! Kind and helpful.Derek S.
Customer did not leave a comment.Marion S.
Nothing, everyone was awesomekathy C.
Ed is an awesome person to work with. Really appreciated how he explained things and took care of business.Janice C. | Overall Experience
Customer did not leave a comment.Angelia G.
I was very satisfied with the storage unit and staff was very helpful.Samuel A. | Overall Experience
Customer did not leave a comment.RENEE W.
Customer did not leave a comment.Kimberly T.
Great customer service.. received a personal phone call regarding a refund that was due .Shirley A.
Storage was amazingJameka W. | Overall Experience
The staff was so nice. They made the experience less stressful and are the reason for 5 stars! The only thing was that the storage units lacked light and I feel like they could have been more secure.Helen O. | Overall Experience
The storage unit was good for the most part. My only thing is I understand the bugs being that the unit is outside. But upon picking up my stuff there was roaches and now I’ve found a few in my rooShantania M. | Overall Experience
Customer did not leave a comment.Douglas F.
Everything was okay Curtis. I will recommend you to others.ANTHONY M. | Overall Experience
Customer did not leave a comment.tom S.
Customer did not leave a comment.Mary M.
rented your truck online one month before it was needed at my preferred location - in Va. One day prior to pickup date received text stating my vehicle was available only at a location app. one hour drive from my preferred location due to the fact that my preferred location did not have the vehicle I reserved on the day I needed it. I did not have sufficient time to make a 2 hour round trip on my pickup date. Talking to the customer service manger, allowances were made to allow me to pick up the vehicle from the new designated location the day prior to my original pickup date, and there was no extra charge for the extra day. At this point, the situation was resolved to my satisfaction because I was able to make adjustments in my schedule/trip plans in time, but my customer satisfaction rating would be higher if I was informed of the non-availability of my vehicle at my preferred location at the time I made the reservation, not the day prior to pickup. What is the purpose of designating a preferred pickup location if it is changed one day prior to the date it is needed? At a minimum, several days/a week's notice should be given to customers when changes are made to the original reservation to allow customers time to adjust their schedules accordingly.Kirk M.
Excellent service, very friendly.Rodney S.
Customer did not leave a comment.Rodney S.
Nothing I could have drove the truck from Rocky Mount Va to Beckley West Virginia and back it would have been cheaper . Fell ripe offLinda H.
Very friendly. KnowledgeableCHRISTINA C. | First Impressions
Customer did not leave a comment.Peter K.
Friendly helpful staff. Easy to find.Kenneth M.
Customer did not leave a comment.jeanne A.
Customer did not leave a comment.Donald B.
Very helpful.Odessa P.
Customer service was great! Storage unit facility was very close and perfect for us. Thank you again.SARAH W. | First Impressions
Great customer service, THANK YOU!SHANE W.
Customer did not leave a comment.Robin W.
Loved the experience! Extremely comfortable to ride in and McGuire's here in Rocky Mount havd the most friendly people!Jamie A.
Customer did not leave a comment.Elaine K.
Customer did not leave a comment.Bobby S.
One small UHAUL sticker on the front door would have provided full confirmation but the address matched up and we were so grateful to see the key drop box for after hours. Thanks so much for the after hours drop service!!!Lori W.
Not sure if the hours work wellJayson A.
Customer did not leave a comment.ann W.
Customer did not leave a comment.susan E.
Customer did not leave a comment.LEAH M.
A very nice new facility that meets my needs.JERRELL S. | First Impressions
not mucheverything fell into placeKENNETH H.
Customer did not leave a comment.Verna V.
Had the van ready when i asked very nice friendly and helpful will rent from them againPATRICIA S.
The gentleman was very helpful and courteous in helping me out with the rental would recommend to anybody if asked on renting a U-HaulJESSIE C.
None,very good !!GREG H.
This facility could use more training on the computer interface with U-Haul. They had trouble locating my reservation even though I found it online myself.hans W.