The truck I picked up was not clean. There were cigarette butts on the floor and it smelled bad on the inside. The interior of the truck was damaged as well. Also after I returned the truck using the instructions I was given I received multiple calls looking for the keys that I out in the lock box like I was told to do. I don't know if they even checked for them.Devon O.
Customer Reviews for McSupremz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ronan G.
Easy clear phone instructions! Was called soon after making online reservation-was great to actually speak to a living person. Step by step phone instructions is effective. Who knew? Appreciated that 110% I forgot to take a photo of the mileage after we rented the van-the exit phone call to explain my oversite -especially in this heat wave-was really appreciated and so professional. Made renting a van on an extremely hot day easy! Thank you!Teresa W.
Nobody there, instruction totally incorrect. Box for truck key had to search for & found on street not on west side of building. Total across the parking lot. 15 min of search time to find it.Gerald B.
The truck I rented was the least clean UHaul rental I have had. I was actually rather surprised and documented it on mobile pickup (although hard as only one photo allowed). I returned it in same condition as not my responsibility to clean someone else mess.Deanne L.
Well organized. The operator had an issue he needed to handle at the time off my pick up. Everything was smoothly transfer to another office location, the walk through was done by phone and the keys were in the lock box. You'd never know there was anything wrong in the background.Duane G.
It was a self service location. Not everyone likes self service. However, if you like self service like me, it's a great place to be. Do your own thing and you are good to go. Thank you.Sulaiman O.
I was texted some links and asked to send a photo of the dash when returning the vehicle. I tried twice, but the photos could not be sent to the 5 digit number provided. My texts went through, but the photos did not. In future, please provide either a phone number or e-mail address to which the photo can be sent. Thanks.Richard G.
Customer did not leave a comment.Jimmy V.
Service was great. Thanks.Kristoffer N.
Customer did not leave a comment.Jurij B.
Good customer service. Can't imagine using any other location. I will return for all my future Truck rentalsTimothy M.
The team love the job and are not just there to rip me off. They were very transparent and communicated clearly. I love this location.Hernan P.
Far too kind. Will use again.Rodney S.
Smooth check in and check outLaxin L.
Customer service was great.Guy H.
Customer did not leave a comment.Parker B.
Great service. Exceeded expectations.Anthony B.
Easy check in and check out.Brendan R.
Customer did not leave a comment.Jesse D.
Very high quality when it comes to assisting a customer. Will use again.Josiah T.
Customer did not leave a comment.Chanel V.
Communication was great. No issues with our rentals.Evan V.
Customer did not leave a comment.Diane S.
Nice experience renting from this placeLee R.
Customer did not leave a comment.Marine S.
Good feeling anytime I walk into this location. Keep it up.justin B.
They just make everything look so easy without stress.Chris M.
Always great to work with the team at this location. Very transparent and easy to deal with.Matthew K.
Left my car at their parking lot for free. I also got everything I needed. Helpful team.Bradley R.
Easy to transact. No difficulties checking in.Joseph W.
Friendly team and very accommodating.Lachlin J.
Customer did not leave a comment.Amber A.
Easy to deal with. No hassle at this location.Allison K.
Customer did not leave a comment.Clayton M.
Convenient location with free parking. Very friendly staff.Corey F.
Will always use this location. Knowledgeable about Truck Rentals.Kieran D.
Very customer focused team at this locationCarlos P.
Phoned up to rent a Truck and got the best treatment ever. Customer service was world class. The team was very professional and helpful. Will surely use them again. Thank you.Angela C.
Nothing, amazing service. Thank you so much!La-Shaune T.
The young fellow was very kind and very helpful when I was having a stressful day, once again thank youAlex N.
I used the virtual check in for this rental. When going over the initial inspection, I stated that the vehicle was clean. This was before I actually looked in the storage area, which was not clean. Someone had muddy footprints that did not get cleaned up. When I went to return the vehicle, I stated that the vehicle was not clean enough for the next rental and I saw that I would be charged $25. I called the Uhaul hotline to discuss this when I was returning the vehicle and I waited on hold for 20 minutes. i finally gave up on holding and instead decided to just pay the fee even tough I don't think I should have been charged because the vehicle was not actually clean when I got it.Michael H.
Jay is polite and professionalâ€”awesome service!Tyson G.
Answer the phone.Telsa M.
Would be nice to have some sort of bigger sign out front letting customers know that they are in the right place and the office is on the second floor of the building at the end of the hall. It's a very small location and can be hard to find. Other than that, Jay was a really nice guy and a pleasure to deal with. He was quick with the truck pickup and he even answered my phone call on a Sunday afternoon when I had a question for him. Very impressed with that. Super helpful guy. Overall, it was a good experience.Luke M.
Your rep was fantastic. He needs a raise.Stanley S.
Great service. No time wasted in checking in and returning equipment.Mila P.
Customer service was good. Will use them again.Nikhileswar J.
No issues at this location. Timely attendance and free parking was great.Karsten J.
Smooth check in and check out process.Paulina P.
Easy to deal with. Great customer service.Lawrence B.
Clear communication and always helpful when we asked for help.KENNETH D.
Very pleased with the service.Dylan M.
Good customer service. Keep it up.Banveer S.
Received great assistance and very friendly service too.Megan R.
Timely check in and great equipment. Customer service was excellent.Laura T.
It all went well at this location. ThanksChristopher T.
Unfortunately, due to other customers failing to return vehicles, the man operating the location was an hour late. After several missed calls, he did call us back to let us know he was on his way, but only 45 minutes after the appointment time. A way to fix this would be to give a better means of communication in case something like that were to happen again. It was mostly difficult since the other customer waiting was on a tight schedule, and I'm 9 months pregnant, but there was no place to sit since it's a local pickup location.Naomi B.
Customer did not leave a comment.Elham Z.
Customer did not leave a comment.Ricardo A.
First I was called by the staff at this location to have me arrive early to pick up the truck I rented. I agreed to this. Then they where an hour late to even arrive to the office. Second, the truck's cargo area was filthy, the previous renter must have spilled a large quantity of liquid in the back. As the entire floor of the cargo area was voted in a sticky syrup like substance. I assume it was used by a an organization that was collecting bottles. I should have rented through budget, as it is the same cost and I know the truck would have been cleaned. This now makes me question if the cab was sanitized as per the COVID measure sign posted in the office. I doubt it.Nolan H.
Great service by Jay. I was out within 5 minutes.Muhammad K.
It was a good thing that there was some one there to help out with the rentalMichael B.
Customer did not leave a comment.Mackenzie J.
I didn't receive the van I had requested which made my move extremely difficult. A little better customer service would have been improved my day immensely.Arthur P.
Check in and check out was relatively easy.Diane L.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Angela O.
Customer did not leave a comment.Juliet H.
Customer service was good at this location.Andre L.
Every time we have been at this location, we have always received great support.Abhijit D.
Nice service. Will use again.Mackenzie J.
Everything went well with our rental. Thanks.Douglas L.
The team at this location is impressive and very easy to transact with.Dawson B.
Very good customer service. Easy to understand.Angela O.
Very professional team.Andrew D.
Great service. Thanks.Sadok G.
Customer did not leave a comment.Adam E.
Customer service was great. Will use again.Sean B.
No hassles at this location. Easy check in and out.Liam C.
Great work. Plenty free parking space to leave my car at this site.Henry G.
Everything went as planned. Good customer serviceChristopher W.
Excellent experience. Could not ask for more!Christopher N.
Customer did not leave a comment.wesley L.
Very friendly team that always gets our jobs done.wesley L.
Very good team with willingness to assist.Hassan S.
Customer did not leave a comment.wesley L.
Customer did not leave a comment.wesley L.
Always happy and comfortable to work with this team.Shaun T.
Easy check in and easy check out. No stress at all.Alexie C.
Great customer service at this location. Will use againRyan D.
The team at this location has great energy. Always assisted us every step of the way. They were never tired of helping. Absolutely Unbelievable.AUSTINE W.
Best location I have been to. Very friendly team.Arnulfo R.
Customer did not leave a comment.Brent W.
Great customer service.CORY S.
Customer did not leave a comment.Patrick S.
Will use again. Good job.Laura M.
Great team to work with.Wesley L.
Good location with easy access.MD Mizanur R.
Customer did not leave a comment.Spencer M.