Customer did not leave a comment.
Debra K.
Customer Reviews for Mead Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit was clean but the hitch was faulty. No fault of Mead Lumber. Service was excellent
EDDIE A.You are doing just fine.
roman M.I had to drive to this location to pick up my truck. That is poor business. Asking people to spend three hours of their already fully booked moving schedule on picking up a truck they are paying $1500 to rent is inexcusable. They are your trucks to manage, and your employees to pay. Your company should have called me with a several hundred dollar discount when they told me the news.
Caleb S.uhaul is mismanaged company. i wish they have competition to set their minds right. perhaps competition will make them operate better. i booked a 26ft truck. despite it was available i was given a 10' truck and a trailer. when i went to pick up my equipment i found 26ft truck was available but i could not have it since lady on phone already had me registered for 10ft truck. i got 5-6 calls prior to pick up different agents calling me asking same questions. i hope uhaul get a competition so i dont have to book through uhaul again.
Fareeha Amber A.They entered in vehicles in wrong and told me couln't rent to me. The computer was to complicated for them. If you don't mind waiting over 30 minutes for them to do computer work it is ok. Also, they had not checked in uhaul (returned several months before) and had to deal with several calls back and forth between Meade Lumber and Uhaul, over 1 hour.
gordon W.I was given 3 location to return to take trailer to an took it to first location yesterday before noon. Tried to use text to check it in and would not let not let me. So was text option with Uhaul representative and she said to contact dealer this morning and make sure they had checked me in this morning since they were closed. Call phone that was in tested messages this morning and waited almost an hour before someone came on (say there was 20 minute wait) and I explained situation. She said I need to go back to Hereford, TX pick up the trailer and take it to Amarillo. I explained I had text to take to Hereford, the 2nd text said Dimmitt and the 3rd said to take it to Amarillo. Then she told me to call dealer in Hereford and pick up the trailer and take it to Amarillo and there would be extra charge for being late Conversation ended. In a short time receive call from another representative and this guy said it was fine just to make sure was checked in. I ended going back to Hereford (30+) miles away to pick trailer back and took it to Amarillo (another 45 miles +) and had it checked in. So another45+ miles back to Vega. The whole situation was bull. I should have been reimbursed for all the extra mileage. I didn't pay a late fee because i had text on phone to return to Hereford. Totally hacked by whole situation.
Alice G.Where the trailer was who was extremely muddy, but that was not their fault. The blankets we rented were musty and had Pebbles inside of them. Also the trailer itself ipayables or a light small grill or something like that all over the floor of the trailer. We rented two Dolly's but they only had one and said we could get it from another location if you wanted to and wanted us to pay for it.
Damon H.I left the trailer after hours, and I received a very friendly call from the staff the next day to confirm that the rental transaction was complete.
Paula S.The Uhaul was stuck in their parking lot and they couldn't help me get it off the property. I was out of more money getting it out
Amalie D.Pricing
Diana H.They wouldn't come out and help hook the trailer up
Michael A.I think it's good but the only thang is that I fill out this comments box 2-3 a month and I have been asked if I want my picture on a trailer and I have send pictures and i have no results but it's ok , but if I'm not going to get my picture on one then don't send me this service survey , don't get me wrong I'm still going to rent your uhaul trailer cuz I like I said I like the service the trailer are in great condition and ready to use thank you
Moses A.My issue was pricing I received on-line. I had to drive nearly an hour each way to pick up the truck since there wasn't one in Perryton. Just an in town move. Was told it was $19.99 a day only to be charged $40.00 a day. I brought the truck back 45 minutes late and was charge for a full day. Very disappointed. I will never use UHaul again. Felt it was a bait and switch.
BRENT B.The process for checking in after hours should be shared with customers when they rent equipment.
Jack O.Rental center did well.
Gary D.Would never use uhaul again.
Albert R.This was the first time to rent and person that took care of me was very helpful in getting me all hooked up and on my way.
David E.recommend rental return hr. be 7 days a week and on Sunday maybe 3 hr.
Robert O.The young man at this location helped hook up the auto transport and went over all the features very thoroughly.
Joe W.Tow dolly wasn't hooked up and the guy was really nice but u-haul has things sooo messed up from my order by phone that i won't rent from you all again.
Angie D.The location and equipment was fine. However, the trailer I ordered and reserved was not at the location even after I confirmed by phone the day before that my order was there ready for pick-up. Luckily, another smaller trailer was available when I arrived.
Cynthia R.When we received the small pull behind trailer, it was completely caked with mud. I was actually embarrassed towing it. We were going to stop by a car wash and wash it, but since we were on a time crunch with moving we had to take it as is. Also the store told us they had a bigger trailer for us to rent then when we called the 800 number, we found out that wasn't the case and we only were able to get the smallest trailer. We actually ended up having to leave some of our stuff in storage since we had the smaller trailer, so now we will have to make another trip to get the rest of our stuff out of storage
Raul P.Make sure the customer knows to remove a driveshaft!!!
Jeff P.Maybe up the inventory for a bigger selection.
jim M.Great friendly service.
Otis C.Do what you say you're going to do. Duh!!!!!!!
robert A.Have the appliance dolly available as you said it would be. This is not a problem with the location - this is a problem with the people who confirm the order simply reading what is ordered instead of checking with the location to ensure the equipment requested (appliance dolly) is actually available. In addition I had an auto trailer and had given information about my vehicle before renting this item and assured it was okay to put my Chrysler 300 on. When putting it on and taking it off however the vehicle high centered on the ramp and significant damage was done to my vehicle.
Duane B.When I reserved the truck 2 weeks I also reserved an appliance dolly and blanks but they had neither. The only way I wil rent from uhaul in the future is if I have no choice and I am the grandson of one of tbe original uhaul dealers .
Blaine T.Workers seemed rude. Didnt even want to unhook trailer due to they were not sure how. Seemed lazy and very unprofessional
Pricilla T.My only problem was that I was not able to get the trailer back by the time they closed and got charged a second day. I was told they would not do that. I guess I am out 50.00 more dollars for a few hours.
Jamie S.I've used U-Haul services numerous of times this was by far the worst service I've ever experienced. Customer service rep didn't show us which U-Haul was ours, didn't hook up the tow dolly, he just handed us the key and told us to look for the right numbers on U-Haul and that would be ours. He also didn't mention that a appliance dolly was unavailable. It took us over 20 mins to get the Tow dolly hooked onto U-Haul trust because of the way it was positioned. No one even bothered to come outside to assist with anything. He didn't explain anything! No walk through to see if there was prior damage or to even verify if the gas was full.
Sarah A.Supply a dolly and pads
adelina R.The big problem was....I rent the van in garden and I have to drive to liberal....I lost 2 hours to pickup the van....the wost thing I have to pay extra gas!!!!
reay S.I had to drive 3 hours out of my way to pick up the trailer. The original reservation I made was canceled because the location was not open the day of pick up. I was not told I would need to buy an adapter for the wiring harness for the trailer. The place I was told to drop the trailer off had no room so once again I had to drive out of my way spending time and money. Once I reached the store that would let me leave the trailer the attendant (who was very nice) told me that the locking mechanism that attaches the trailer to the ball on the hitch of my truck was not tightened down all the way. I'm glad I made it to my destination with out any problem.
Aaron W.