Customer Reviews for Medford Autos & Tires

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Medford Autos & Tires

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BRUCE A. on

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Denise S. on

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We were lied to about the fact that if we returned it with more gas than it had (which was empty!) We'd get a credit. We received nothing!!

Travis P. on

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I requested a 5X9 Motorcycle Trailer. When I arrived I did receive a 5x9 trailer but it did not have a wheel chaulk to hold the front wheel steady during travel. In the past, motorcycle trailers have always had this feature. I drove from Oregon to Georgia and had to readjust my motorcycle at least twice per day.

Christi R. on

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utoco K. on

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Logan F. on

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The online ordering and turn in have to be hands down the worst and most frustrating experience I have ever encountered with U-Haul. I wouldn't recommend this location to my worst enemy. It's in a less than ideal area of town. Homeless and transient people we just hanging around and watching our every move. It was very uncomfortable. The gentleman working inside knew nothing about how to pick up the truck. When we dropped it off he said we were good to go but I still got a reminder email to turn the truck in two hours later. With no way to turn in online since we no longer had the keys or the ability to take a picture of the miles, who knows what we will be charged or if the truck was even marked as turned in.

Jeff K. on

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Jerry K. on

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John S. on

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Nothing

Paul E. on

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Brandon D. on

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Connor R. on

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Great price and easy to book on line. Very good updates on trailer status. The trailer was ready when promised but the location kept changing the days before picking it up.

Liam H. on

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David B. on

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Bart M. on

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The equipment I received was functional. There was some damage that did not effect the integrity of the trailer. The rubber seal around the rear door was in poor condition and should have been replaced. Fortunately we did not encounter heavy rain and non of our contents got wet. Otherwise the equipment worked fine

Harlan B. on

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The location was not attractive. The building was old, very hot, and did not seem well maintained. There were a number of street people across the road. The trailer itself, though clean, was well used. The Uhaul attendant however was very friendly, knowledgeable and efficient.

Abby P. on

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Very helpful personnel. The place is tiny, but other than that dropping off the vehicle was easy.

Ruth G. on

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Nancy R. on

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Kerry S. on

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Norela F. on

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Nothing the rep was fast friendly and efficient.

Michael R. on

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This was not the best neighborhood. Homeless sleeping right next to the trucks.

Michael H. on

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Michael H. on

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Patrick B. on

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janice D. on

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Don M. on

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Dave T. on

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Great service

jonathan Q. on

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Not to change anything! (. :

Jason W. on

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Daniel D. on

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Don B. on

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Very easy to pick up and go in short order. Top notch, new uhaul truck. Will definitely patronize again!

GEOFFREY C. on

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The Medford, Oregon Pacific Hwy. locations told me I could pick up my truck at their location at 7:00 am when I went to the store the day before my reservation to buy packing paper, I was told that I had to go to another location to pick up my one-way truck at 9:00 am. I found this a hassle not knowing the city of Medford. Then I received an email saying that I could pick up my vehicle at 9:30 am. this was also a hassle because I had movers arriving at 8:00am, so as you can see I had movers standing around until almost 10:00am @ $35 per man.

Sonia H. on

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Professional and friendly.

Raphaelle T. on

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This location was tiny, had a very muddy parking lot but was sufficient in renting me the trailer I wanted. They did not have any cloths, but they did have the dollie I asked for.

Rachael B. on

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joy C. on

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rented a dolly and blankets, and did not get them. the uhaul was closed when I got to my house and discovered error. called next day and proprietor said he would credit and would take 2 days.

Karah W. on

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Katrina S. on

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REBECCA L. on

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Billie M. on

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If a sales representative is doing three jobs at once there are going to be mistakes. fix it. Your prices are obnoxious bordering on criminal

Windy S. on

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My closing date was changed making my rental date different then originally booked. They were very helpful in changing my rental date so I wasn’t paying a cancellation fee.

Tom G. on

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It's not really a criticism but I was briefly disappointed I did not get the smaller truck that I ordered. However, while larger it ran well, was clean and performed admirably - for the agreed upon price. I could not be more satisfied. Thank you.

Charles W. on

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Manager did a great job setting up trailer for my use and then taking it back off for me when I returned. Very helpful. Thank-you

Jessica S. on

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Not easy to get to. Only helpful because I had to tell him I couldnt back the trailer up into the perfect tiny spot he wanted. I went to a closer uhaul first but they wouldn't help me at all told me I had to go to the one I was assigned. As for the uhaul truck, I would have given my left arm for cruise Control and power windows and a way to play my ipod through the hours of no fm radio. But the seat was comfortable.

Cynthia N. on

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amanda W. on

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Mary Lynn J. on

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If the date changes then mention that on the phone when changing the pick up location.

Deborah M. on

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Douglas P. on

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Guy at desk stayed on his phone 90% of the time and ignored me. Trailer had horrible smell.

Kent H. on

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Personal was very helpful and professional

Donald B. on

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I drove to a much nicer U-Haul facility with dozens of trucks and trailers on Crater Lake Rd initially but noting its address didn’t agree with the original Crater Lake Rd location selected online nor the location given to me by D St. location, we navigated to the 1910 Table Rock location using IPhone App map. 1910 was on a back street location with half a dozen trailers and a very small U-Haul identification sign. In fact I drove past it as it really was not well identified as a U-Haul facility. The two uniformed employees efficiently processed the return, one unhooking the trailer and rolling into a storage area between two buildings with half a dozen other trailers while the office employee processed the turning paperwork. The receipt copies were unreadable as ink was needed printer. Employee hand wrote dare, and time of receipt for the unit for me.

Linnaea F. on

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Ruth H. on

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Everything was great

David S. on

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Coming to the turn-in location, I saw a U-Haul moving center (big sign). I thought it was the location to turn in the truck (I had never been to Medford, OR before). But they would not take the truck. They said my location was a block or so away at a small tire center. WHY THE HELL WOULD YOU HAVE A FRANCHISEE THAT CLOSE TO A LARGE U-HAUL MOVING CENTER ? It is confusing AND IT WASTED MY TIME !!!!! The gentleman at the tire center was very nice and very helpful (once I got there).

brian N. on

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I had not received any call telling me where to go to pick up my trailer and so I had to make two calls to U-Haul to find out where to go to get my trailer and still ended up going to the wrong place and luckily the wrong place was able to help me. The location where my trailer was located is extremely hard to find for a person who is not familiar with Medford.

Tasha B. on

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Jon W. on

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Nothing. Moon was very professional and friendly, the location is spotless and so was the equipment.

Justin S. on

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Gerard P. on

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Overcharged. Promised a 20 ft truck for 17ft truck for Medford location pick up since truck was not available in Phoenix Oregon.

catherine P. on

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My brother in law drove the truck up to Oregon; I wasn’t with him as I had to stay behind for the closing. He mentioned no problems or issues about dropping off the truck.

MEG C. on

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My truck was ready at the time promised and the gentleman helping me was friendly. The truck was very clean and easy to drive. I had a very pleasant experience.

fred F. on

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I was very happy with the Service I received, both when I picked up the truck and when I dropped it off. Again thank you.

Paula D. on

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Connie D. on

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Location was a difficult to get to.

Frederick H. on

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Very helpful and very professional thank you for all the information I received.

HORTON C. on

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Jack L. on

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Not sure about improving for the next customer, because the customer service was excellent and the truck was very clean. Thank you!

CARL R. on

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gary S. on

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Yes I would recommend that NO ONE ever use this location! Due to this location I will no longer be a Uhaul customer I have used you exclusively for over 35 years.

Andrew S. on

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Send people to Budget, where they will be treated well

Brett K. on

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This place should be shut down as a independent dealer, because they will tarnish u-hauls brand and name. They tried to charge for cleaning when it was cleaner than at pick up. They then charged for fuel but would not let us see the gas gauge to prove it. They would not give me their name either when I was on the phone with customer service. It would benefit u-haul to shut them down as a dealer. Thank you for the help.

Thomas I. on

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DAVE L. on

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Facility was slow and didn't have all necessary boxes or blankets needed. I had t go to a U'Haul store to purchase or rent what I needed.

GEORGE M. on

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I felt the truck itself was rather worn and dirty, the insides was worn, dirty the seats were worn out no padding or support, made for a long uncomfortable ride.

J Matt V. on

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Location did not understand the operating system and told me so. Told me that I needed to talk to one 800 U-Haul and or traffic. He was not willing to find the answers to his own questions. Ultimately had to go to another location to be reassured that the transaction will be completed correctly. Was told to ignore the information that this dealer provided with me and was told that I would be taking care of upon return. Was not a good experience will not rent there again.

Loren C. on

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Richard B. on

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ALTHOUGH THE TRAILER WAS CLEAN, GOOD TIRES, LIGHTS, TOWING MECHANICS ETC the trailer door security padlock point was broken. We were hauling a very valuable load and had to jury rig a lock so we could park unattended overnight. This should be repaired as soon as possible.

Darren H. on

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Small access, employees appeared to have no idea what I was talking about dropping off the trailer, until their "boss" arrived. He asked me to sit in an office while he did the inspection, which I declined and was present for. he was elusive about documenting anything and would not show me what he was writing on the form.

DEAN L. on

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Ron W. on

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lynn S. on

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Polite and helpful.

Jeff J. on

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The agent at this location was very professional and helpful.

Tom S. on

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Pick up location difficult to access

sheila C. on

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The location was closed when i dropped off truck

Mary R. on

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Victoria C. on

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I ordered the large trailer, then was called the day before and was told that it wasn't available. Due to using a smaller trailer I had to leave behind over 500.00 in items. Also was told one location to pick up the trailer and after waiting 30 minutes in line, was told it was at a different location. Then when I returned the trailer I was charged an extra amount on top of what I had already paid. Very dissatisfied with this company.

Lesley P. on

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Thomas S. on

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larry C. on

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Self return is not user friendly on phone. When you call the help line they can't do anything to help. They said go ahead drop it off but if you can't sign in and it's stolen your liable. They have no way to protect you just the company which is B'S

Tina H. on

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No improvements. Very professional; turn-key, hassle free rental experience.

Mark K. on

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Customer did not leave a comment.