Customer Reviews for Metro Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metro Towing

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BERTHA M.
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Everyone was very helpful and nice.

Tiana A.
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Customer did not leave a comment.

Phillip H.
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Customer did not leave a comment.

Jimmy W.
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S

William E.
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I filled up the gas tank when I was finished with my move and did not receive a discount. The tank was at 3/4 when I picked up the truck. I don't understand why I wouldn't be remembered for the 1/4 tank of gas. Please contact me about this: william.ellis88@gmail.com

Robert T.
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Staff was very professional.

Patrick H.
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we need discount becouse were costomars

Mary T.
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Never a problem with UHaul in past business dealings, BUT this time was a complete mess!! Originally made reservation for pickup in Cincy, with drop off in Lex., KY but unfortunately reservation was set up for pick up and drop off in Cincy (WRONG). Second, when called to correct, told to call another number for re-scheduling, third - received text stating that truck not available for requested date so I had to go to another location in Cincy to pick up truck but was told rate would drop to 170 due having to go to another location, ok. Fourth, upon pick up in Cincy - told no locations would be open for drop off in Lex, KY. Given two phone numbers to call to report when truck was dropped off. Dropped pff truck on SAME DAY, no idea where drop key box located, key was placed in locked mailbox next door to other PARKED UHAUL trucks. Called one of two numbers, spoke with Brittany to inform her truck dropped off, was told to leave key in drop box, office closed on weekend, they will check truck in on Monday morning. Monday morning I receive call that key had not been located, told where key was placed and requested call back. Never got the call so I called back to see if key was located, confirmed key was found. THIS ENTIRE PROCESS (RENTAL) WAS A COMPLETE MESS FROM BEGINNING TO END!! Very disappointed and unsatisfied, will NEVER rent from UHAUL again, and know that I will share my experience with EVERYONE I know. Your company needs some competition because YOU SUCK!!

Michael S.
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Customer did not leave a comment.

Emily N.
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Customer did not leave a comment.

Jodi H.
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The lady at metro towing was so sweet and very helpful!! I would recommend them to anyone

Rashad T.
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Customer did not leave a comment.

Brandon R.
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The truck was dirty. Sticky stuff in the box and cup holders. Bugs all over windshield and front of truck.

Allen B.
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Urine in the cab. Engine light on. Reserved a van for better gas mileage and given a truck.

WENWEN D.
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Thanks

IAN H.
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Customer did not leave a comment.

WILLIAM P.
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Customer did not leave a comment.

Patrick H.
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First time you can go pick up truck but now registration before 🤷🏿‍♀️🤷🏿‍♀️🤷🏿‍♀️

SHERRIE H.
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Customer did not leave a comment.

BELINDA B.
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This location is poor. The lady when I returned the equipment didn't look up to talk to me. I got a 20.00 charge for turning in late that was never discussed at rental. I will most likely not use uhaul ever again which is a huge part of my company

Gary N.
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What I disliked is that your not informed about uploading pictures of the gas gage and mileage ahead of time. Also the app doesn't allow you to upload a picture you already took. You have to take it in the app at the present time. I was screwed out my money for extra fees cuz I could not upload a picture I already took. Reason being is I already dropped the key in the security box and locked the truck up and then found out I had to do all this for after hours turn in even though the sign on metro towing said open and they weren't.

Sandra D.
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Mikayla was a great customer service representative. She was very knowledgeable, helpful and kind. Thanks!!

Matthew J.
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The guys at the shop seemed uninterested. Their Internet suddenly stopped working when I showed up to check out the truck. I ended up having to spend 20 minutes checking out the truck on my phone, and had to walk a block over then back after taking pictures. Something that should have taken 5 minutes took 30. Honestly if the guys at the shop gave a crap, it would've been an ok experience but I wasn't so lucky.

Kasie S.
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The return process was inconvenient with having to take several photos and utilizing the “find my location” option didn't work for quite some time.

James F.
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Customer did not leave a comment.

Anthony K.
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The coupler was bent. Had problems hooking & unhooking trailer from truck. Had to use pry-bar to unhook.

Jeffrey C.
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Customer did not leave a comment.

Douglas M.
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Joseph H.
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Very good experience. Aubrey was friendly, quick and efficient. In and out in a flash after using the online registration.

PRISCILLA C.
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Customer did not leave a comment.

Brandon A.
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Tom S.
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Call and inform me that they did not have the Dolly i ordered

TIMOTHY C.
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My fault I didn't have my appliance dolly on my reservation this location was out I had to go to main Uhaul center on Leestown Rd. when arrived and ask for the dolly they said yes sir we have it no charge and gentleman was already loading it in my truck great service !!! from name I know and trust U-haul !!!

Jacob V.
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Customer did not leave a comment.

Barry S.
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Customer did not leave a comment.

Jerred C.
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The representative aubrey heavener was very positive and knowledgeable.

Diane W.
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Customer did not leave a comment.

PARIS T.
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Morgan K.
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Customer did not leave a comment.

Brittany C.
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Fast and easy to rent, Shannon was very helpful.

Porscha T.
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The inside of the truck smelled of urine & cigarette smoke. I was also charged for a utility dolly that was unavailable & I did not get to use.

Gregory E.
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The truck we requested wasn't available at our scheduled pickup time, but Shannon was very helpful and accomodations

Colton R.
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Customer did not leave a comment.

Kevin G.
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There was only one person working, but Shannon was very helpful. It would've been nice to have the vehicle brought to me instead of having to walk to it. But again that's probably because she was by herself

Gwynn H.
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Customer did not leave a comment.

gregg R.
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Customer did not leave a comment.

Adelaide T.
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I had trouble with the online check in and the employees were no help. Said I had to call the 1-800 number. The van was not parked on the street like the instructions said, but in the lot. The keys were not in the lock box. Had to ask. Good thing I got there early, because I would not have been able to get the van once the location closed for the day. It also took 40 minutes to get the van... between the location and the multiple confirmations as to who I am...

Thomas E.
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Very convenient because the lady at the desk took care of me without me doing anything. Walked to frontdoor, she came out meet me and took my driver's license and brought it back to me in couple minutes with the truck keys and forms. Gave me some quick instructions and left. Even easier to drop off, same girl. My drop off took less than one minute.

CHARLESS JR D.
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Needed more operational instructions at pickup. Thank You

ALI M.
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Customer did not leave a comment.

Michelle G.
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Customer did not leave a comment.

Kevin K.
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Uhaul changed my pre-selected drop off location (Metro) to a different location without notifying me until I was completing mobile return. Customers pick a drop off location for convenience and Uhaul changing it is not helpful. It is not my responsibility if the location doesn't need that equipment its yours.

JENNIFERANN L.
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Customer did not leave a comment.

Valerie G.
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Again, it was convenient. A lot of equipment everywhere so difficult to find space to leave it. There was only a small foyer area and the sign said one person only. It was hot and I waited outside for about 10 minutes. I saw the sign stating that I could checkout online via app so I was able to checkout that way.

Ahmad N.
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Customer did not leave a comment.

lesly G.
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

Michelle P.
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I have rented two vehicles recently. They were both fairly clean, but didn't look deliberately cleaned after the last customer. There was also no mention or indication that they were disinfected for Covid between customers.

Irene G.
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Customer did not leave a comment.

SHANNON C.
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On-line I scheduled for an 8:00 a.m. pickup time. When I arrived, I was told they do not open until 9:00 a.m. Why was 8:00 a.m. an option to pick if it wasn't actually available? Then, when I went to return it was considered after hours. Even though someone was in the office. After hours means you have to check out on-line, which would have been fine, but you have to offer location services and it just simply wasn't working, even though everything on my phone was turned on. I was charged an additional $20 because I couldn't complete that portion - and the lady in the office couldn't help!

Greg N.
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Customer did not leave a comment.

Braden B.
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GABRIEL W.
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WILLIAM J.
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easy peasy

Brittany M.
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They changed my pick up location last minute to a place 25 minutes away from my originallcRion then when I got there no one could assist me because apparently your system was down and I had to basically cry for 45 minutes in their lobby before they magically found a number of someone to call so I could get my truck. The people o had waiting to help move my things had to leave by the time I got back so I had to pay movers to come costing more money time and effort. Then I wake up to a charge on my card that I never authorized for almost $400. I called and finally got through to someone after your automated call system hung up on me 11 times and they put in a complaint for me and said someone would call me back and I still haven't heard from anyone at all and it's been 3 days. I'm furious I Will never use this company again. Terrible customer service.

Skyler O.
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Customer did not leave a comment.

Brianna B.
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nothing, makayla was super helpful!

JOHN H.
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Robert F.
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Rachelle F.
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The woman in the office was very kind and helpful. Many thanks.

Dan H.
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Customer did not leave a comment.

Katryna B.
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Customer did not leave a comment.

MEHMET H.
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I paid the initial price that was given to me by u hall but towing company decided to charge me extra 27 dollars for nothing

KEVIN K.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

gregg R.
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Customer did not leave a comment.

RENEE G.
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The customer not have to walk and find the vehicle they rented and have the vehicle placed so the customer would not have to back out into traffic especially when the view is being blocked by other parked vehicles.

WILLIAM P.
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Good people to deal with.

Michael C.
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Customer did not leave a comment.

Alisa C.
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Customer did not leave a comment.

Donald S.
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The location staff was helpful and patient with my questions.

Randall M.
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Customer did not leave a comment.

Todd S.
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Shannon was very helpful.

Hussam H.
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Customer did not leave a comment.

Vincent K.
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Shannon was awesome!

KRISTINE M.
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Customer did not leave a comment.

Meredith T.
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None

David C.
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I did not receive the furniture pads. Thought they would already be in the vehicle, they were not. Nonetheless, I was still charged. Other than that, everything was great. Vehicle was perfect, attendee very helpful.

Radleigh W.
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Our drop off couldn't have gone better. We pulled up to the gate and a very friendly service person came up to the door and took all of our information. We simply had to park it in the space she told us and we were all done. We will use this location again for drop off but it might have been a different experience after hours.

James F D.
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Customer did not leave a comment.

James V.
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the staff was very nice but said she could not hookup trailer,i said every time ive rented they always do and take a picture of it

Hannah C.
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I would have felt more comfortable if staff were wearing masks. The woman who assisted me was very personable and knowledgeable, and did a great job.

Kelly W.
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Customer did not leave a comment.

Brian B.
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Really good service- quick, polite, equip ready at appointed time. No improvement needed...

David F.
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Customer did not leave a comment.

Kelsey M.
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Amanda C.
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Lady that waited on us was very kind!

Clayton A.
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Customer did not leave a comment.

Jhamicah H.
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Customer did not leave a comment.

Kyle H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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