Customer Reviews for Metro Towing
(U-Haul Neighborhood Dealer)

1,752 reviews

855 Angliana Ave   Lexington, KY 40508

(859) 225-8367

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(859) 225-8367

855 Angliana Ave
Lexington, KY 40508

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
2.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Jamey S. 
Rating:
5.0

Thanks

RUSSELL N. 
Rating:
5.0

Macala was wonderful. She bent over backwards to help us. Whatever you are paying her, it's not enough.

Wes M. 
Rating:
5.0

Customer did not leave a comment.

Chesley H. 
Rating:
4.0

The trailer was clean. We were taking donated items to East KY for Flood Relief. The trailer leaked at the front corners. This made some items wet. Thankfully we placed perishable items in totes or they could have been damaged/ruined.

Aaron C. 
Rating:
4.0

Quick and convenient location. It is a towing company so they are behind protective partition which they have to be because most people are pretty angry when they pick up their cars after they are towed. People were very friendly!

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

Pros: Close to campus location. Personnel are trying to help, but this is not their primary business. Cons: Is open 24 hours a day since it is also a tow place. However, I had an 8 am return time and showed up 20 minutes early. Since the online checkin system was not working, they would/could not (not sure which) check me in until 8 am sharp. More seriously, the property is in very bad shape. I tripped over a very large pothole and scraped and banged up my knee, hand and elbow. They let me clean up in the rest room and had a first aid kit. Probably be better if they strictly focus on towing.

Margaret R. 
Rating:
5.0

Hope was amazing and very helpful

Jennifer D. 
Rating:
5.0

Good trailer rental experience

Francis R. 
Rating:
5.0

Even though u-haul completely screwed up my reservation the people at metro towing were fantastic in fixing it and getting me on the road so I could get the job done

craig H. 
Rating:
4.0

Employees here were friendly and helpful. As far as U-Haul goes though this company needs to seriously look at their database. The original U-Haul that I rented over the phone from U-Haul at the ugly duckling that location was stolen apparently. Nobody told me and when I got there I was without the equipment I had rented and needed desperately. I called and was on hold and was disconnected several times over the course of three hours with U-Haul and then sent to another location to pick up a trailer now no longer retract. When I got there their trucks and trailers had been double and trouble blocked. Customers were plating and screaming and the people working there we're about ready to lose their minds. I had no idea why U-Haul had sent me to them as they did not have anything to give me. The man there was nice enough to help me get in touch with metro where they did have a very small trailer left and so I drove over and pick this one up. The employees were great and did their best to help me but I can't imagine that U-Haul will have many employees left F equipment continues to be double and triple booked out and customers treat them the way I saw them treating the employees. Also why does U-Haul not keep unrented equipment back so that they can honor their reservations when equipment breaks down or is stolen. Basically I will not rent again from U-Haul if I can help it not because of the employees but because of the company themselves and their inability to reliably supply the products they rent.

Kelly R. 
Rating:
5.0

Super friendly folks at this location. Got me checked in and on my way very quickly. Aubrey and Kevin are awesome!!!

Layne S. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Steve N. 
Rating:
4.0

Customer did not leave a comment.

Sibley M. 
Rating:
2.0

Employees were very nice so I started with that first. I reserved a 15' moving van along with an appliance dolly and furniture pads. When we got there, they had OVERBOOKED and NO dolly's...I did get the furniture pads. They got us a different van but NO RAMP which is why I had reserved the 15' to begin with. Just a very stressful situation when time is very important. Had to get on the phone with Uhaul on Manchester and they were able to locate an appliance dolly at the 2425 Merchant St. location. Of course, had to take the dolly back to that location and then the van back to the 855 Angliana location. Just frustrating.

Melissa S. 
Rating:
5.0

Couldn't have been easier

Greg C. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
4.0

Very friendly easy service. Liked the fact that I could do a lot online

Wendy E. 
Rating:
4.0

It took about an hour and a half to get checked in at this location. No fault of the person checking me in it was lack of training!

Kathryn W. 
Rating:
4.0

Customer did not leave a comment.

Salina R. 
Rating:
3.0

Customer did not leave a comment.

Stacy O. 
Rating:
4.0

Customer did not leave a comment.

Karmia G. 
Rating:
4.0

Wait time to get equipment

ShaDon B. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
3.0

Customer did not leave a comment.

Zachery F. 
Rating:
5.0

Great service

marcus C. 
Rating:
5.0

Customer did not leave a comment.

Ahsen B. 
Rating:
5.0

Guys we're fast and helpful.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

They were the only good thing about this whole process. Uhaul as a company is disappointing to say the LEAST! Our pick up appointment was 8am at a location up the street from our home. When we got there it was closed and would not be open until 10am even though my appointment had been scheduled for 8am 3 weeks prior. I called customer service and was told that I should have gotten an email and text about the location change but got neither. The location literally changed while I had my account pulled up and were AT THE LOCATION SPECIFIED originally. We were sent to another location across town, which we hurried to. THE SAME THING HAPPENED AGAIN! When I tried to select the pick up truck option it alerted me again that this location would not be open for another two hours….even though it has just redirected me to it because of the same issue at the original place. When I called customer care again, Valery, was not apologetic or even acknowledged the frustration I was feeling. Finally we were directed to metro towing. I had rented dollys and moving blankets which we desperately needed and when I asked Valery if those would still be available for the THIRD truck, she confidently said yes. We got to metro towing and the staff was so kind and understanding of my frustration. They helped us get the truck but sadly NONE OF THE RENTED EQUIPMENT WAS AVAILABLE! Which was not their fault. The main guy apologized and encouraged me to request a refund. Pro tip: don't start online pick up when you get there and they are open; once you start it, they cannot manually help you to make it easier. Metro towing staff was head and shoulders above the terrible service I received which was made even worse when I called uhaul customer service and requested to speak to a manager. I got a different call center employee who did not care to acknowledge or validate my frustration. When I got manager, Michelle, on the phone, her tone was angry and annoyed off the bat…(I hope the calls are recorded “for quality assurance” so that corporate can track the lunacy I dealt with). I was so tired I didn't even bother explaining how incredibly embarrassing uhaul performed that morning—I requested my refund and thankfully got it—without an ounce of kindness or understanding. I'll pay the more expensive PENSKE price next time if it means I don't have to deal with completely idiots at uhaul. 5/5 stars for Metro Towing though!!

William P. 
Rating:
5.0

Customer did not leave a comment.

Logan E. 
Rating:
3.0

Friendly workers, got a upgrade on the truck very nice.

Dewight T. 
Rating:
1.0

Dirty office, agent not able to complete reservation we had made online, truck standing in water in muddy wet area, waited one hour while agent finally figured out what to do.

JULIA S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
3.0

The console was dirty and stained. Right side mirror was broken. Price was good and customer service was good.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
4.0

Customer did not leave a comment.

kenneth K. 
Rating:
5.0

provide a clean cab - the one I rented was very dirty/nasty inside - 1st time I have encountered a dirty one from this location. When providing a utility dolly please walk the dolly to the truck for an elderly female. Also, the truck I rented was/is in need of motor or transmission repair; it was not in good running condition. I generally do not have a problem with uhaul rentals but this one was by far the worst experience to date. However, I got moved! :)

Rinda G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L B. 
Rating:
3.0

Customer did not leave a comment.

Belinda B. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

We dropped the Uhaul off after hours and the tow guy at the lot was very rude and ridiculous

DEREK B. 
Rating:
4.0

Customer did not leave a comment.

Azucena L. 
Rating:
1.0

If not for the Metro Employee (not U-Haul) it would have been a complete disaster. I had called and talked to a female who said she would convert my reservation to after hours for pickup and would have an email sent to me with code to key from lock box and to complete my payment and contract. I never got it. Thankfully a Metro Employee was there. He told us to call the 800 U-Haul number. Was put on hold, tried chatting online and got no answer. Finally the Metro Towing Employee called his manager and she gave him the code and instructions for helping me. The vehicle was very dirty in the cab and outside. I spent an hour cleaning the inside from spilled drink and food and trash behind seat and it smelled, and clean all outside windows. There was less gas then the contract reported. Will not use the location again.

Tara M. 
Rating:
2.0

I originally made the reservation for the store located on New Circle, Road. I called four days in advance to make my reservation, I then had to call and request for the reservation to be moved a day sooner. I was informed that this was not an issue and that I would have a 15 foot truck waiting for me. I get to the New Circle, Road location, and upon entering the store the women working behind the desk were incredibly rude! They told me that my reservation had been given away, and that they did not have a truck of any size that I could take. There was a woman, another customer, who had left as I was walking in due to her credit card declining in her needing to go find the funds for the rental. The employees informed me that she had made a reservation after me, and she was receiving her 15 foot truck. I informed the employees that my reservation was made before the other customer, also due to her credit card declining I should have first pick at the 15 foot box truck I had made prior reservations for three days in advance. The young lady that I was speaking with ( the other women was assisting someone by this time ) never even apologized! I told her that I would like some type of compensation since my reservation was given away. She then told me that the trucks in the reservation is not guaranteed. I told her the definition of a reservation is to guarantee service. I was told I had to go to another location on the other side of town and that they had a 17 foot truck waiting for me. I was never apologized to, instead they made it as if it was my fault that they gave my reservation away!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

RICKEY B. 
Rating:
5.0

This business is a towing service, I didn't expect a plush business office.

DALE A. 
Rating:
2.0

Metro towing let me pickup trailer early which was nice he opened the gate and told me the trailer was down below in his lot went down found it had to hook it up myself stopped at the gate for him to check said I was lucky I didn't lose it I thought he would have hooked it up for me

PAUL F. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
4.0

Customer did not leave a comment.

Austin H. 
Rating:
3.0

Customer did not leave a comment.

JOHNATHAN ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

MATTIE M. 
Rating:
4.0

Have the truck that was reserved. The larger truck at the same price did wind up costing me about $45 more in gas for the distance traveled.

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

harry H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA M. 
Rating:
4.0

My original pick up location was in Georgetown. But they didn't leave a key for the truck so… after I had already paid for the contract of 110 miles… I had to drive 20 minutes out of the way to pick up another one yet my 110 miles didn't change… and I still got charged a flippin 1.36 for 3 miles on the account of their error… sounds silly. But it's the principle.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
3.0

Customer did not leave a comment.

Jon S. 
Rating:
3.0

Customer did not leave a comment.

Susan L. 
Rating:
3.0

Make the app actually function to some degree, tell people who call support that you plan to have them on hold for 2 hours, dont wait 40 minutes to let me know.

nicolas E. 
Rating:
1.0

We paid for a furniture dolly and there wasn't one

Aaron T. 
Rating:
3.0

For some reason, I had no internet on my phone to return the truck at the location and it took 2 days and 2 calls to the location and to U-Haul to get the reservation closed out.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DENISE W. 
Rating:
1.0

Way overcharged. 200 dollars. Ridiculous. I hope I never have to use you again.

COREY R. 
Rating:
4.0

Just that if you ask for a dolly to make sure that it's in the truck when picked up.

PAULA A. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

The agent working there was excellent. I was told that I could drop it off anywhere in the town I was returning it to. That did not happen. I had to drive about 20 miles extra but I was not charged for these miles.

ANGELA P. 
Rating:
5.0

Clean the truck windshield. The staff were friendly and helpful, though.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

paul H. 
Rating:
4.0

Customer did not leave a comment.

CAROL F. 
Rating:
5.0

Very nice and helpful staff. We trailed a car. They were nice enough to take off the trailer for us to make it easier to unload the truck.

KEVIN F. 
Rating:
2.0

I have never been demanded to return a vehicle because I was over the estimated time of use. I was told in the past that Although I provide an estimate usage period I really will not be expected to return a vehicle until I approached 24 hours of use! The demand was obnoxious and I will not be utilizing this company again. Perhaps that was their objective!!!

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F. 
Rating:
2.0

No area to park, inside a junkyard!

Reubin S. 
Rating:
3.0

Dropped the trailer off after hrs. It was dark and there was no one working.

PATRICIA M. 
Rating:
5.0

Excellent service! The employees were very polite and professional!

CLIFFORD C. 
Rating:
3.0

I was just there a little longer than expected. They had to find the key, but they were very friendly and helpful and were going to get me a different truck. The key was just put elsewhere then what was stated. No big deal there. My only complaint from uhaul themselves, is that this shop was a little farther which added more miles. But hopefully I get to review the return, that gonna be a different story.

Lynne L. 
Rating:
4.0

The truck was parked so tightly between another truck and an 18 wheel flat bed truck that I wasn't sure I could get it out. My bill had an after hours up charge. I returned the truck at 6:45 pm. The business was open because I dropped keys off with an employee

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Barbara S. 
Rating:
2.0

Do not overcharge customers and provide services that customers pay for. Have a better customer service line and let the employees know the correct number to call when customers need help.

SHALYSA V. 
Rating:
4.0

Customer did not leave a comment.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
5.0

We were running late and called and pt agreed to stay 10 min late for us to drop off the truck. Really great service on a Saturday evening.

DANN M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
3.0

Customer did not leave a comment.

ANN M. 
No reviews have been submitted for this location.

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