Customer Reviews for Metro Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metro Towing

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Matthew J.
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The guys at the shop seemed uninterested. Their Internet suddenly stopped working when I showed up to check out the truck. I ended up having to spend 20 minutes checking out the truck on my phone, and had to walk a block over then back after taking pictures. Something that should have taken 5 minutes took 30. Honestly if the guys at the shop gave a crap, it would've been an ok experience but I wasn't so lucky.

Kasie S.
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The return process was inconvenient with having to take several photos and utilizing the “find my location” option didn't work for quite some time.

James F.
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Customer did not leave a comment.

Anthony K.
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The coupler was bent. Had problems hooking & unhooking trailer from truck. Had to use pry-bar to unhook.

Jeffrey C.
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Customer did not leave a comment.

Douglas M.
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Customer did not leave a comment.

Joseph H.
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Very good experience. Aubrey was friendly, quick and efficient. In and out in a flash after using the online registration.

PRISCILLA C.
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Customer did not leave a comment.

Brandon A.
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Customer did not leave a comment.

Tom S.
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Call and inform me that they did not have the Dolly i ordered

TIMOTHY C.
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My fault I didn't have my appliance dolly on my reservation this location was out I had to go to main Uhaul center on Leestown Rd. when arrived and ask for the dolly they said yes sir we have it no charge and gentleman was already loading it in my truck great service !!! from name I know and trust U-haul !!!

Jacob V.
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Customer did not leave a comment.

Barry S.
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Customer did not leave a comment.

Jerred C.
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The representative aubrey heavener was very positive and knowledgeable.

Diane W.
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Customer did not leave a comment.

PARIS T.
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Customer did not leave a comment.

Morgan K.
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Customer did not leave a comment.

Brittany C.
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Fast and easy to rent, Shannon was very helpful.

Porscha T.
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The inside of the truck smelled of urine & cigarette smoke. I was also charged for a utility dolly that was unavailable & I did not get to use.

Gregory E.
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The truck we requested wasn't available at our scheduled pickup time, but Shannon was very helpful and accomodations

Colton R.
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Customer did not leave a comment.

Kevin G.
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There was only one person working, but Shannon was very helpful. It would've been nice to have the vehicle brought to me instead of having to walk to it. But again that's probably because she was by herself

Gwynn H.
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Customer did not leave a comment.

gregg R.
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Customer did not leave a comment.

Adelaide T.
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I had trouble with the online check in and the employees were no help. Said I had to call the 1-800 number. The van was not parked on the street like the instructions said, but in the lot. The keys were not in the lock box. Had to ask. Good thing I got there early, because I would not have been able to get the van once the location closed for the day. It also took 40 minutes to get the van... between the location and the multiple confirmations as to who I am...

Thomas E.
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Very convenient because the lady at the desk took care of me without me doing anything. Walked to frontdoor, she came out meet me and took my driver's license and brought it back to me in couple minutes with the truck keys and forms. Gave me some quick instructions and left. Even easier to drop off, same girl. My drop off took less than one minute.

CHARLESS JR D.
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Needed more operational instructions at pickup. Thank You

ALI M.
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Customer did not leave a comment.

Michelle G.
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Customer did not leave a comment.

Kevin K.
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Uhaul changed my pre-selected drop off location (Metro) to a different location without notifying me until I was completing mobile return. Customers pick a drop off location for convenience and Uhaul changing it is not helpful. It is not my responsibility if the location doesn't need that equipment its yours.

JENNIFERANN L.
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Customer did not leave a comment.

Valerie G.
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Again, it was convenient. A lot of equipment everywhere so difficult to find space to leave it. There was only a small foyer area and the sign said one person only. It was hot and I waited outside for about 10 minutes. I saw the sign stating that I could checkout online via app so I was able to checkout that way.

Ahmad N.
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Customer did not leave a comment.

lesly G.
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

Michelle P.
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I have rented two vehicles recently. They were both fairly clean, but didn't look deliberately cleaned after the last customer. There was also no mention or indication that they were disinfected for Covid between customers.

Irene G.
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Customer did not leave a comment.

SHANNON C.
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On-line I scheduled for an 8:00 a.m. pickup time. When I arrived, I was told they do not open until 9:00 a.m. Why was 8:00 a.m. an option to pick if it wasn't actually available? Then, when I went to return it was considered after hours. Even though someone was in the office. After hours means you have to check out on-line, which would have been fine, but you have to offer location services and it just simply wasn't working, even though everything on my phone was turned on. I was charged an additional $20 because I couldn't complete that portion - and the lady in the office couldn't help!

Greg N.
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Customer did not leave a comment.

Braden B.
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Customer did not leave a comment.

GABRIEL W.
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Customer did not leave a comment.

WILLIAM J.
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easy peasy

Brittany M.
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They changed my pick up location last minute to a place 25 minutes away from my originallcRion then when I got there no one could assist me because apparently your system was down and I had to basically cry for 45 minutes in their lobby before they magically found a number of someone to call so I could get my truck. The people o had waiting to help move my things had to leave by the time I got back so I had to pay movers to come costing more money time and effort. Then I wake up to a charge on my card that I never authorized for almost $400. I called and finally got through to someone after your automated call system hung up on me 11 times and they put in a complaint for me and said someone would call me back and I still haven't heard from anyone at all and it's been 3 days. I'm furious I Will never use this company again. Terrible customer service.

Skyler O.
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Customer did not leave a comment.

Brianna B.
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nothing, makayla was super helpful!

JOHN H.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

Rachelle F.
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The woman in the office was very kind and helpful. Many thanks.

Dan H.
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Customer did not leave a comment.

Katryna B.
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Customer did not leave a comment.

MEHMET H.
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I paid the initial price that was given to me by u hall but towing company decided to charge me extra 27 dollars for nothing

KEVIN K.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

gregg R.
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Customer did not leave a comment.

RENEE G.
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The customer not have to walk and find the vehicle they rented and have the vehicle placed so the customer would not have to back out into traffic especially when the view is being blocked by other parked vehicles.

WILLIAM P.
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Good people to deal with.

Michael C.
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Customer did not leave a comment.

Alisa C.
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Customer did not leave a comment.

Donald S.
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The location staff was helpful and patient with my questions.

Randall M.
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Customer did not leave a comment.

Todd S.
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Shannon was very helpful.

Hussam H.
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Customer did not leave a comment.

Vincent K.
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Shannon was awesome!

KRISTINE M.
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Customer did not leave a comment.

Meredith T.
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None

David C.
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I did not receive the furniture pads. Thought they would already be in the vehicle, they were not. Nonetheless, I was still charged. Other than that, everything was great. Vehicle was perfect, attendee very helpful.

Radleigh W.
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Our drop off couldn't have gone better. We pulled up to the gate and a very friendly service person came up to the door and took all of our information. We simply had to park it in the space she told us and we were all done. We will use this location again for drop off but it might have been a different experience after hours.

James F D.
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Customer did not leave a comment.

James V.
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the staff was very nice but said she could not hookup trailer,i said every time ive rented they always do and take a picture of it

Hannah C.
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I would have felt more comfortable if staff were wearing masks. The woman who assisted me was very personable and knowledgeable, and did a great job.

Kelly W.
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Customer did not leave a comment.

Brian B.
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Really good service- quick, polite, equip ready at appointed time. No improvement needed...

David F.
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Customer did not leave a comment.

Kelsey M.
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Customer did not leave a comment.

Amanda C.
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Lady that waited on us was very kind!

Clayton A.
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Customer did not leave a comment.

Jhamicah H.
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Customer did not leave a comment.

Kyle H.
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Customer did not leave a comment.

Thurston K T.
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Customer did not leave a comment.

James R.
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Everything went perfectly. When I needed more time, multiple times, the chats and calls all were pleasant experiences. Straight forward.

Erika T.
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Make sure they get your charges right

Francisco R.
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Customer did not leave a comment.

Aaron W.
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Staff was friendly, did a good job of explaining everything, and they had the truck that I needed when no one else did.

Allen H.
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The experience started off well, got into my truck at last minute notice. Staff at the towing place let me know it was gonna be cheaper for the rental itself then had been explained. But thats where the good ended. I rented the truck for 24 hrs. Got it at 8am on friday. Returned it at 4pm the same friday. Got charged for using the truck 2 full days (48 hrs) and had the truck maybe 8 hrs max. Over the course of them 48 hrs my card has been charged 3xs. With each time doubling from the last. Keep trying to get in contact with a manager and seems "they dont have time for my concerns".

Kenneth M.
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Great customer service. I was greeted warmly , everything was well explained , the process was easily and I was very happy as I made the reservation the same day as pickup which I was concerned about equipment availability but it all worked out great.

Liz S.
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Customer did not leave a comment.

Leonard D.
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Customer did not leave a comment.

Dean C.
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The key drop-off box was more than 100 yards from the parking lot, unmarked, and the app had no instructions whatsoever to its location.

Teresa S.
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Customer did not leave a comment.

Doug B.
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Exceptional service from the people at Metro Towing. They were super helpful and went above and beyond with helping with my rental.

Carla M.
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At this location the staff is always friendly. Maybe we can ensure that other locations take examples from them

Bob C.
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Absolutely NO

Jaime L.
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Customer did not leave a comment.

Allison C.
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Customer did not leave a comment.

Tanya T.
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Customer did not leave a comment.

nate K.
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Customer did not leave a comment.

patricia S.
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Customer did not leave a comment.

John D.
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no problems

Samir A.
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Wonderful and friendly staff

Cathy C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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