ROBERT RAY L.
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Customer Reviews for Mill Bay Marine & Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mill Bay Marine & Storage
Daryl M.
Tight quarters No signage once on property.
DANIEL N.
I get a call during Transit...and the guy on the other line stated “where is my truck†first of all if I could of dropped it off in Wenatchee where we actually unloaded it...you would of had it by 2:30... but no I had to drive it to Manson a hour plus north of Wenatchee.....and then I get charged for a extra 40 plus miles....not to mention the $25.00 cleaning fee...what the heck is that for...the box smelt like gas when we opened it up to start loading...was not a great experience..I would have thought for a company like U-haul they would be better then that....and when I tried to call to discuss the over charges...I was “disconnected†after getting transferred 2 times...I should send you guys a bill for all the time you wasted of mine...
RICHARD JAMES R.
Mike was so helpful as we kept changing what we wanted and when we wanted it. So patient and helpful. Great experience.
Richard J.
Very helpful staff
Marcie H.
This location was 50 miles from where I needed to pick it up. I traveled 550 miles to get there and was dropped off. I had to figure out how to get to the pickup location without transportation. I wasn't notified of the pickup location until 3:30 the afternoon before. I was on the road to travel to my destination at 7:00 a.m. BIG PROBLEM
Ed M.
Internet rental is the way for professional mover like me. A 5 star experiance all the way around thamkbyou
JOSEPH T.
Service was fantastic! Please get the Chelan, WA location up to speed with better service. This was the best experience I've ever had with U-Haul, Thank you Mill Bay Marine & Storage.
Jessica J.
Every detail was taken care of. I am more than satisfied with my experience renting a Uhaul from my neighborhood Uhaul! Thank you for being so prompt and available! I will definitely return!
David R.
Thanks for an easy process.
phil M.
Very friendly
Pamela G.
Local people very nice and helpful. Regional manager was not nice. Did not explain the East Wenatchee location was closed because of vivid 19. He only said they are not accepting trucks and wanted us to drive 75 miles extra to return truck. East Wenatchee store opened the day we had to return and was able to return there. Local people on both ends very very nice.
Bonnie W.
Personnel were great! Very helpful.
Terry L.
Very difficult location to find. No instructions, as there was nobody at the drop-off site. I had to wait, called U-haul and then finally, somebody showed up. He was helpful and nice but it took far longer than necessary.
Linda S.
Great customer service and so efficient. Would highly recommend this location for their like new rental fleet and such personable staff.
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