Customer Reviews for Monacks Service Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Monacks Service Station

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Donald H. on

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Didn't have a furniture dolly, making the bulk of the move impossible. I'm now asking U-Haul for a second time to take that charge off my bill. The truck we rented smelled like absolute garbage.

LIisa G. on

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Make the express check-in policy more user friendly.

gerald J. on

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Mr Monack --- personally took care of my rental and will continue to rent from him. Mayor Gerald W Jackson II Belle Vernon PA

Christina B. on

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albert L. on

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Lorraine B. on

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Cassandra V. on

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Rebecca N. on

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First of all, this location was not even close to my preferred pick up location. I made my uhaul reservation a month in advance and they made me drive an hour away to get it. When I brought the truck and the tow home, I noticed the strap for the wheel on the tow was broken. So, I had to spend my own money and buy a ratchet strap. Then, when I finally arrived to my location, uhaul charged my card AGAIN for the tow. When I called uhaul, they had ME contact the shop where I picked it up at. The owner of the shop also had no idea why it was charged twice and had me call the guy who is in charge of the uhaul’s billing system. So after calling 3 different people, I was told it was a “system error” and that the money should be refunded on my account in a few business days. My uhaul experience was awful. The best part was of my experience was dropping it off and being done with unorganized and unprofessional situation. I would’ve paid double to not deal with everything I had to put up with. I am never going through uhaul again.

Stephen B. on

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Roger C. on

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Eric C. on

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Mr. Monack was very helpful and has been with U-Haul for a long time, 50+ yrs I believe. He didn't try selling me any B.S. and explained if I ever need anything from U-Haul again how to make sure I get size of truck I need and make sure they estimate mileage better so I do not get charged extra at drop-off, which was only a few dollars but should have been avoided.

Derrick J. on

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Ensure the DROP OFF site requested in the reservation is the site stated in the contract

Arthur C. on

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connie U. on

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Jon S. on

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James H. on

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Dealer needs a faster computer , and a more inviting storefront

Joseph C. on

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Timothy C. on

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After driving 2 1/2 hrs. to pick up the scheduled rental truck in Pittsburgh at the 4911 William Penn Highway store, I was told they don't do one way trucks and I was referred to the Charleroi store that was 45 minutes the opposite direction of where the truck was needed. This added 90 minutes to our trip, not to mention the hour spent at the Charleroi office and hour at the Monroeville store. I did NOT receive the phone call at 6pm the evening before that my communication I received when I booked the rental online, said I would.. Had I been notified via a phone call that the site pick up had been changed to Charleroi before I left Ohio, I would have cancelled the rental. Overall, this was a horrible experience that added several hours to this stress filled move. I would not rent want to rent from U-haul in the future.

Geoffrey S. on

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The man that worked at the drop off was rude

Kimberly B. on

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Mark L. on

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Nothing super friendly and fast.

barry V. on

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This dealer needs more trucks for renting at his disposal.

Stephen B. on

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Jason V. on

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Bree L. on

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Jeffery D. on

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The Location was fine! The U-Haul it self would not idle when you were stopped in traffic it kept stalling on us. other than that everything was fine.

louis A. on

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Mark W. on

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Thomas G. on

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Traci P. on

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He had to go on his phone to put in we brought uhaul back then had to go on computer to print receipt skittles be easier to return vehicle

Henry H. on

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Sandra P. on

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