Customer Reviews for Moran Leasing & Storage
(U-Haul Neighborhood Dealer)

1403 reviews

198 Great Rd   Acton, MA 01720
(Rt 2a)

(978) 266-9714

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 266-9714

198 Great Rd
Acton, MA 01720
(Rt 2a)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Used them several times. Always excellent service!

Beth N. 
Rating:
5.0

The young guy at the counter was super! Kind and sweet. Hope he's there if we ever need to rent again. :)

Michael M. 
Rating:
5.0

Thank you

Anne H. 
Rating:
3.0

The driver seat in the truck was in terrible disrepair. I had to visit the chiropractor after driving because it threw my back out of alignment so much.

Jerome T. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
4.0

The app is terrible. I had full 4G LTE service and it took me over 50 minutes to sign out my truck and I had to call customer service for which I was placed on hold for an additional 10 minutes. The truck was fine but the overall experience was abysmal!

Jerome T. 
Rating:
4.0

The Driver seat was a wreck, whole side by the door was crushed and i kept sliding toward te door as I drove. The app and website wouldn't let me check out at the location, fortunately they were open with a person in office. But on return it happened again and I was unable to check the truck back in and they were closed by then. Had to leave kets and a note to not be charged 20$ for making them do the return.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Staff was friendly and helpful.

Kirsten S. 
Rating:
3.0

My employee had a flat tire which took a few hours to get fixed and cost me some productivity for the day. However, Brian at the Acton location did a good job in facilitating the repair. I got the truck back to him early as he had someone waiting for it. However, I was quoted $0.79 a mile and was charged $0.99. I'd appreciate a refund for the difference.

scott R. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
3.0

Ends up very expensive.

Samish Menon T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

We always rent from this location or the one in Lowell. I Acton is nice and close for us and always good. Once he could have been a little cleaner but that was OK he offered to vacuum and I said no problem. We will rent here again

RICHARD W. 
Rating:
4.0

1) couldn't use app to log in, it was down 2) Return got messed up, they were closed and I was back before my time was up so did the online return, I returned the keys and then needed photos. I had them but it would only let me take one not upload the ones I had already taken of interior and dashboard for milage.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Dan J. 
Rating:
4.0

Matthew was great. Friendly, efficient and helpful.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ricky B. 
Rating:
5.0

My go to place for trucks

James W. 
Rating:
5.0

this facility is a model for the others around, I don't see a lot of room for improvement. there is not a lot of friction in the system, the process was quick and easy. this is my second time using this outlet in the past month or so, and both experiences have been more than I could ask for. the sales associate was friendly and courteous, fully informative and warmed up the van and brought right up to the office door. I accidentally didn't press the continue button when I was making reservations, so when I showed up there was no van for me, but the sales associate handled my problem perfectly, and had the next size van available. we were on a tight budget moving someone with a fixed income and even that bigger van was affordable. 100% will recommend moran u-haul to friends and family.

William P. 
Rating:
5.0

Loved the backup camera in the rear view mirror. It made turning around and backing up a lot easier. Very clean!

Sonja M. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

thomas F. 
Rating:
2.0

The truck had wipers that didn't work, wiper fluid that didn't work and a windshield that had been “recently replaced” but the trim was coming off and wind was coming in. And I had to drive in a blizzard.

Beau R. 
Rating:
5.0

The check engine light was on. I notified the agent at the site before driving away, he said to ignore it. You might want to fix it some time. It didn't cause a problem that I could see though.

William A. 
Rating:
4.0

Customer did not leave a comment.

Abhishek S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

When we walked into the office to arrange for a rental, I was struck by how clean the facility was. The staff are professional and helpful. And it's about 2 miles from my home so that's awesome. Thanks for a great experience!

linda L. 
Rating:
5.0

Customer did not leave a comment.

GELCIRA MARIA M.  |  Overall Experience 
Rating:
5.0

Very professional staff.

Ralph A. 
Rating:
5.0

Everything was top notch for real. I even had to call store later that day to ask where hazzard lights were. The guy went to check another van on the lot just to be sure he was right. Got back to me quickly. Will be back.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

My experience was great I got the advice i needed before the trip, and Matthew was great about adjusting for my error on my reservation. I received excellent communication and professional service! The online checkin and return was straightforward and convenient My van drove sluggish in the lower gears but was great on the highway

Irene W. 
Rating:
4.0

My truck was wet in the inside. There was water all over the floor and wasn't dried out. I had to clean it before I started moving.

AMit P. 
Rating:
2.0

I am currently investigating a $25 "cleaning fee" that may be related to missing/unfolded moving blankets...

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
1.0

This is the 3rd time I have rented here, staff not friendly and vehicles never clean and this van had over 100K miles on it.

Astrid W. 
Rating:
3.0

As expected. Thanks.

Eric B. 
Rating:
5.0

The uhaul portal was giving me trouble and the operator at this site stepped up, reached out and took control and made the experience terrific. His actions streamlined and simplified my interactions and I am grateful for his help. I have rented and suffered through the portal a couple of times. But I really appreciated having a human step in.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Neta K. 
Rating:
5.0

Thank you!

Abigail O. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
5.0

Appreciate having guaranteed truck reservation making sure the truck was available as per rental agreement.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Maybe go over the off hour return process ahead of time. It was pretty involved. I was able to follow along on the app, but maybe giving more awareness when I signed up. Just a suggestion.

jeremy W. 
Rating:
5.0

Very happy with the rental and the location. Pick up was quick and pleasant. Online drop off (www.uhaul.com/share) was unclear about whether it actually closed the transaction out, but I got a receipt in email this morning, so all well that ends well.

RETO L. 
Rating:
5.0

Customer did not leave a comment.

Harmen V. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Great Service. Will definitely come back. I highly recommend

Rodney H. 
Rating:
5.0

App based vehicle pickup took longer than expected (or in person pickup) and had to try twice before eventually getting “approved.” Delayed start to move plans as a result but not due to any issue with this location specifically.

Daniel H. 
Rating:
5.0

Small thing, but you asked: Make it obvious how to turn 10-ft truck's box light on in the dark from inside with my cargo. Like a little placard where a home's light switch would be maybe?

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Very friendly and professional staff. Highly recommend.

mei J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

i got pulled over by state police because the registration on the truck was expired by over a month. the truck was dirty and it was stalling out. i could not go over 25 mph.

SUJEIRY M. 
Rating:
5.0

Customer did not leave a comment.

Janet Fries C. 
Rating:
3.0

I was given a $25 charge for a missing blanket. I have no idea if I was given twelve blankets to begin with, I didn't count. It was a pretty negative way to end my experience after returning the truck 15 hours early.

Robert M. 
Rating:
3.0

The air conditioning didn't work.

John N. 
Rating:
5.0

Better shock absorbers on van.

Barbara S. 
Rating:
5.0

The online check made the process easy on the day of vehicle pick up. The van was very clean and in great condition. I'm very satisfied with my UHaul experience.

Andrea C. 
Rating:
5.0

I arrived after business hours but the lot and key drop off area was clean and easy to access.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

I wish the sales associate had mentioned the automated return process. It took me some time to figure out. I've put the van keys in the box byt the time I figured it out and had to take pictures from outside.

Swati S. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
3.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

I wasn't informed about the insurance fee and would have contacted my own insurance company prior to the arrival time had I been informed There was some trash in the van left by a prior renter.

david A. 
Rating:
5.0

Nothing

Oscar D. 
Rating:
5.0

Customer did not leave a comment.

Ramu B. 
Rating:
5.0

Easy check in and return, helpful staff. Equipment was relatively new which was a nice bonus.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

The app didn't work. I was supposed to be able to pick up the truck early and it told me o come back at the opening at 9AM. Ilost two hours of driving time.

Doug P. 
Rating:
5.0

Nothing ! Excellent service and vehicle. Thank you.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Fredrick P. 
Rating:
5.0

Customer did not leave a comment.

patricia A. 
Rating:
5.0

The staff at Moran Leasing is the best - all of the people working there are courteous, efficient and very helpful. I've rented vans from this location multiple times and have always had great experience. I feel lucky to have this location close to where I live. I truly appreciate the excellent service provided by the staff there.

Xin D. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Hello I made mistake of returning keys before filling out return app on y phone. I returned van at 3 pm but my battery was dead and only realized I was supposed to do stuff in it at 845 pm Therefore my pictures are not accurate. Thanks

ARVIND R. 
Rating:
4.0

The entire process was easy and convenient. Pick up and drop off were seamless. The equipment was great. I thought the office would be open until 6 PM but they closed early, which is fine during these weird COVID times and the drop box worked fine in the absence of the office.

John W. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
5.0

Can't think of any improvements. Best rental experience I've ever had.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
3.0

Your rates were not accurately presented in your advertisements or over the phone. The 69 cents per mile was not communicated in either. My first truck had low air pressure in one of the tires. I had to change trucks before leaving the site. This should have been quality checked before taking the truck. Your survey needs to use a 5 point scale vs. yes or no if you want accurate feedback.

Rick L. 
Rating:
4.0

Very easy to work with the attendant. The only concern was that the check engine light came on immediately. I wished that the location had ensured that things like that wouldn't happen for their customers safety. Other than that everything went well.

Heather C. 
Rating:
5.0

Good condition. Safe to drive

CHANG S. 
Rating:
5.0

Excellent customer service. Wonderful experience

Luke A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Locked key inside truck before drop off... so I wasn't able to accurately complete photos and mileage etc. this should be clearer in the box... “do not drop key until ...” thanks otherwise smooth ecperience

JOHN P D. 
Rating:
5.0

Customer did not leave a comment.

Jiancong H. 
Rating:
5.0

Customer did not leave a comment.

Paris M. 
Rating:
5.0

Highly convenient location and super easy drop-off. No fuss, no muss. I would easily rent from/drop off at this location again.

HUGH M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Realistically, nothing. I with the trucks had bluetooth so I could play music. But that's about it.

Sarah R. 
Rating:
4.0

Be nice if the inside units were accessible on Sunday.

Howard L.  |  Overall Experience 
Rating:
3.0

Large gap under the storage room doors mean dirt can blow into your units when others sweep or the door is open. Not a dust free place. Hallways never seemed very clean.

VALERIE K.  |  Overall Experience 
Rating:
4.0

Very helpful and friendly staff. Secure facility. Clean.

JOANNE B.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with no surprises.

mark h.  |  Overall Experience 
Rating:
4.0

No frills no complaints. Well run operation.

Charles T.  |  Overall Experience 
Rating:
5.0

It was always a pleasure to see Perry's warm welcome behind the desk -- and the whole staff is very helpful! The consistency of staff and procedures made it easy to feel good about our storage there.

PATRICIA BRITTON P.  |  Overall Experience 
No reviews have been submitted for this location.

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