Gustavo T.
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Customer Reviews for Move It Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Move It Self Storage
Rodolfo L.
All was good. The employee even knew my name before me getting to where he was at in the parking lot.
ANTHONY M.
Only thing had a issue with is I couldn't rent no dolly for my appliances or able to move my furniture
Juan Z.
It's nothing wrong with Uhaul, but you might want to check in with Google and have them adjust where maps takes ppl because it leads one to 16th st to the apparents behind the storage units.
Jose O.
Nothing really, everything was great and up to par.
David T.
Very professional. Friendly and helpful. Thank-you.
Joe G.
Great customer service
Raoul L.
the attendant was very knowledgeable about the company, very pleasant and patient during the process, provided accurate user directions and had me on my way very quickly, I will be using this location again!
Alejandro T.
Everything was great had no issues dropping off the product
Osvaldo O.
Great customer service by Mr Castillo at the Weslaco location. Thank you Mr Castillo
Dennis B.
All was well done
Malik S.
Staff is excellent. Very professional, knowledgeable and polite!! The best uhaul service/ rental I have ever experienced is with this location. Felix is a 5 star uhaul rep by far. This guy deserves a raise or at least a paid day off. He is the reason I continue to use this location.
Ken E.
Make provisions for trailers to be returned more quickly.
william B.
The agent did a excellent job.
Antonio G.
It will bro professional one handling my needs and provided all the information for me to get the right moving truck so please would definitely tell friends about this location
Thomas J L.
Treat everyone with respect.
Stephen C.
Get a friendlier counter person very rude and the trucks mirror did not stay in position i put it in and the straps on the tow dolley need replaced
Kenna S G.
Not enough boxes, but otherwise well conducted business.
Uriel M.
I was recommended by a friend about this place and no regrets, booked a trailer online and when I got there everything was ready, the gentleman was very polite and professional. Great service.
Lucila S.
Guy working there could have been friendly- was professional knew his job but was not inactive or friendly making the situation uncomfortable. Needs people skills a smile wouldn't hurt
Randy M.
Was verbally given wrong return date and had to pay late charges.
Roberto R.
Nothing. Customer service was excellent.
James T.
The UHaul rep was friendly, efficient, helpful.
jennifer V.
The owner was very accommodating to our needs and weather changes.
O'Bryan W.
The truck was super dirty in the back and not cleaned there was peices of broken hangers and dust and only god knows what else on it, the truck also shook like crazy and I was fearful while driving on the expressway, the tires weren't even aligned correctly so I had to hold the wheel diagnallt for it to go straight and worst of all I returned it with the same amount of gas and still got charged 9.20, I'll never use this service again.
linda may V.
Only 1 entrance/exit. Too much equipment in very small area, extremely difficult to safely maneuver and drop off equipment. No staff on Sunday to assist.
Lina J.
Not quite sure, you all were amazing. Thanks!
robert O.
Everything was great. When I picked up the trailer it was clean and waiting for me. I had done the pre check-in so it went fast and easy. the staff was professional and courteous. It was hooked up properly and the lights were tested to be sure they worked. I towed it over 1000 miles without a spec of trouble.
Derrick M.
Great Service
Juan V.
The service was excellent.
ROBERTO B.
Awesome
STEVEN B.
The agent was very pleasant, and accomodating.
Cordell M.
Excellent Customer Service
MARIANO G.
Men were rude, cold and not helpful at all. Cold atmosphere. I will never return a vehicle to that location.
Paul M.
The service was awesome
Fernando Y.
The uhaul designated area was very small and almost not enough room to leave the truck.
Rodney D.
The manager at Move It was very helpful and accommodating. He made the process of picking up the truck and trailer very smooth. A personable and friendly guy.
jOSE M.
Keep doing what you are doing. Great service, thanks.
sara R.
This was not the location that the email said to pick up the vehicle. I went to another and they directed my to this one.
JAMES M.
not very personable, just closed out my contract with out explaining any thing, I had to ask questions to make sure every thing was in order.
James M.
First attempt to return vehicle office was closed, costing me more time out of my day and more miles on vehicle upon return.
Alberto V.
Was very clean and drove smoothly.??
jOSE M.
Nothing
Oscar E.
Get some motorcycle trailers
RUBEN G.
The phone number listed was a disconnected line. It was a cellular number 956-373-9024.
nelson M.
Nothing. It was clean and employee was very courteous.
Veronica A.
The service was good and quick. The guys were very friendly and nice.
tom M.
Rented a 5x8 trailer. tire tread was down to about an 1/8" but noted dry rot on the tires (micro-cracks developing). No issues in driving 370 miles but it makes the customer wonder if the equipment is well-maintained.
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