Customer did not leave a comment.
Jonatan L.
Customer Reviews for Move It Storage Donna 83
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try to call and got bounced through 4 or 5 menus and gave up and just showed up and the gentleman was at lunch so had to wait 20 minutes to turn in the trailer. The gentleman was very friendly and helpful.
William S.My 2021 Ford F-150 did not have a 4-pin electrical outlet. I wish you folks would still sell 9 to 4 pin adapters.
Brian L.This was a last minute rental. The staff was courteous and efficient. We were very pleased with the overall service.
Pamela M.Great customer service!! Very thankful for their consideration and understanding to my move and needs. Thank you for the friendly hospitality at your store.
Delia L.The person knew who we were and was waiting when my husband arrived. He promptly assisted and got my husband on his way.
ERIKA P.Needs to be at a bigger location to congested.
Lamar C.They told me where to park the trailer, unhooked it and gave me a receipt. They asked me if I had any problems with the trailer.
GEORGE F.Strap that wrap around tires need to be longer
Daisy C.Christopher who helped with the rental was on top of everything and kept us in the loop on the truck coming back by calling us and letting us know it was there.
Michael H.Christopher was an excellent help and very professional and polite.
Robert B.Very friendly and helpful.
santos C.Very friendly and helpful with early return of their trailer.
GRADY R.Have the requested number of moving blankets.
Kelly W.Great service and very helpful!
Olivet C.Better customer service. Employee was a little rude to me.
MARY C.U-Haul gve the correct physical address where the trailer is. U-Haul gave me a wrong address. It added 2hrs of frustration on an already stressful moving day. When the first place says" we haven't had trailers for years." Your heart sinks and thinks your move isn't going to happen. Moves are a time sensitive matter. I called three times since I made the reservation a month before the move day. They always confirmed everything was a go. In the end it worked out, but moving day was a lot more stressful when it didn't need to be.
BRANDON S.All great!
GABRIEL G.1. Booked for Move it on 18th st. They verified reservation and then NEVER showed. 2. Corporate Uhaul sent us to Progresso to pick up trailer. The guy never showed, handled everything on phone and told us the trailer lights not working were our truck. Oh, and this location was the parking lot of an adult day care center that had 1 truck and 2 dirty trailers. 3. Went to above location and took only trailer they had rather than size we were suppose to get. Uhaul needs to focus on some quality control and stop letting just anyone rent for them.
KOLLEEN H.No issues,
Vince C.No
JOANN P.I give this location a low rating due to the fact that when I reserved my truck, I also asked to pay for blankets and a hand cart. I didn't receive any of them. Although I wasn't charged for them I requested them for my convenience.
Esteban G.The trailer was super dirty and had a lot of nails all around the inside of the trailer that cause me to get a flat in my motorcycle
Luis T.needs to speak a person to get the right size of truck.
Hector M.Nothing
Gary H.Nothing Thanks to Kristina Garcia property Manager she was great!!!
Simon A M.Nothing
Lynn Y.