Customer Reviews for Mr Roys Auto Repair
(U-Haul Neighborhood Dealer)

18 reviews

24 Water St   Waterville, ME 04901

(207) 692-2029

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/24/2021 - 7/11/2021: Closed

Services at this Location:

Contact Us

(207) 692-2029

24 Water St
Waterville, ME 04901

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/24/2021 - 7/11/2021: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jason was very friendly and professional. Got in and out in no time!

GEORGE H. 
Rating:
1.0

After this experience I will be looking for another moving company. Truck was dirty and completely scratched up and dinged up and none of them were marked so of course I'll be getting charged for them. Very poor condition. Would not recommend to anyone.

Scott F. 
Rating:
2.0

Customer did not leave a comment.

Joseph Y. 
Rating:
3.0

Customer did not leave a comment.

Greg R. 
Rating:
2.0

Hours of operation were poor. I was told pickup was after 4 pm. However, the agent was not present at pickup spot, and fortunately someone else was there to register my pickup. The truck rented had prior damage at my initial rental. I documented all areas that I could see and returned it in better shape. Refilling the gas prior to return was more than what my form recommended. I had 3/4 tank full and it recommended 7.4 gal to fill. Unfortunately, it took 10.5 gallons, so either the reader is off or your formula to calculate was off. Upon return and filling it out I get a call stating the truck should be returned to an alternate location, which was not delineated on my paperwork. It was returned to the same location as initial pickup. There should not be any further charges to my account. All I can think, my initial agent didn't have one of the dollies and he directed my to another location to pick it up. I returned all equipment to it's proper and respective location.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Stello D. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
3.0

Only dropped off the 26' truck on Sunday when they were closed. Junk or damaged cars in the lot. It looks like the location is shared with a junk car lot or possibly an auto body shop that were right in front of the building blocking signs for the drop box for the key. Only saw at first a small U-Haul sign at the OFFICE door and dropped the keys in the mail slot. Then the person I was with saw the key drop boxes behind the junk cars at a second door off to the side and further back. I got this receipt, so I assume they got the keys. Plenty of room to get the truck at the driveway location and a big side lot.

Ernest P. 
Rating:
2.0

This truck smelled of stale cigarettes and grease. It also leaked and all of my belongings got wet in the rain. I will never rent a truck here again.

Jenny Y. 
Rating:
4.0

The owner was wonderful - very kind and helpful.

Debra S. 
Rating:
1.0

Customer did not leave a comment.

EDNA C. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
1.0

Would not recommend to anyone!!!

William S. 
Rating:
5.0

Very helpful and accommodating. Equipment was in very good condition

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
2.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
3.0

Customer did not leave a comment.

PAUL B. 
No reviews have been submitted for this location.

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