Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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Charles W B. on

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Marc N. on

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Mike S. on

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mohammed a. on

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laura n. on

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Sultan S. on

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The trucks need to be well maintained because the transmission was acting weird.

Suzanne K. on

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Mark C. on

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Yazid A. on

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It just perfect!

cheyenne m. on

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The agent was extremely rude. The mileage was off.

Paul S. on

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Hanny Tishriana W. on

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fred m. on

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Very good

judy d. on

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Calvin B. on

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sumedha r. on

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jeff t. on

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kathy l. on

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Truck easy to drive and comfortable. Excellent experience what more can I say.

Lance C. on

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Wenda D. on

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Excellent experience! Easy move thanks to National Mini Storage/UHaul on KL in Kalamazoo!

maggie s. on

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The trailer we rented made a horrible noise when braking only when it had a load inside. We loaded one layer of furniture and boxed household items in 2 different loads and heard a horrible scraping sound when braking from a slow speed of 30mph.

Jon V. on

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GAIL T. on

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Linda K. on

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This change in location for pickup was not convenient for me and should have been communicated with a phone call. Also I was upgraded to a larger truck not by choice which was too big and more cumbersome to drive.

NICOLE Z. on

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Julie S. on

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Joseph S. on

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alex w. on

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Wonderful service

Atoyia P. on

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Lindsey N. on

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chuck s. on

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Jill L. on

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Lance C. on

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No paperwork wondered about return process

Jasmine V. on

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Robin M. on

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Convenient, reasonably priced and Bob and Aaron were knowledgeable and friendly. Would definitely recommend.

Matthew M. on

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aaron s. on

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Neil K. on

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Michael P. on

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The staff was very helpful.

nathan w. on

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The only issue was road construction in front of the business outside of that good experience.

JESUS B. on

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I have rented space and A truck here before excellent staff .

Richard F. on

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Diane H. on

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David M. on

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The person helping me hook up the trailer did not seem to have proper training on the trailer hooking it up and was asking me questions.

Ian B. on

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Worst customer service I have ever had!

Katherine S. on

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The staff was polite and helpful. Good experience. I will use this location the next time I need to rent a U-Haul.

Nicole A. on

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It could use some more parking spaces... Otherwise, great experience. The customer service was friendly and helpful!

George S. on

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Were it not for the gentlemen behind the desk ... Paul I believe was his name, I probably would have my attorney calling Uhaul. Not sure where the issue was ... however I spent over an hour waiting for a booking issue with Uhaul reservations. That probably was one of the most ridiculous situations I have had in many years. Because of that situation I will never use Uhaul again for any kind of moving I have to do. Absolutely one of the worst I have had. I will let all of our friends with college students know about what happened.

gary w. on

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great service got me in and out very quickly.

steve b. on

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Bob was extremely helpful and knowledgeable, very happy with the service! He was very positive and welcoming. The trailer I rented did fantastic. The Auto Transport worked great, thank you Bob for helping me get the Chevelle to its new home!

Carey F. on

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The customer service rep was very polite, professional, and friendly. She answered my questions and had a great sense of humor. I'd definitely recommend or return to that location!!!

Clark R. on

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They never returned our phone calls.

Denis M. on

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1. There was no truck at 2.30 p.m. which was the scheduled pick up time. 2. Had to wait 30 minutes before I was given another truck (Not what was guaranteed in the reservation) 3. Arrived late to pick up the furniture I was supposed to pick up.

Scott T. on

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coley b. on

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Extend hours.

Thomas S. on

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Mark B. on

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Haul over all is a disaster. They overbooked trucks for the holiday weekend and left me without the needed truck. Thankfully this location had a truck twice the size I needed. I spent three times the money necessary. The original location my truck was set up through was unprofessional, not polite, and showed up 40 minutes late from their open time. At no time did they offer to assist me in locating a truck nor apologize for the overbooking. I will never use your company again. Period!

Nichole B. on

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First time I ever rented and/or drove a Uhaul truck. All went very well. I will definitely be using one when I move soon. Also the lady that helped me was very nice friendly and helpful. Absolutely no complaints!!

Kathy C. on

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I was charged a $10.63 dollar fee for gas and I went SEVEN miles total during my 45 minute rental. On my receipt it says I was charged for 2.5 gallons of gas!! There is NO WAY that I used 2.5 gallons to go seven miles. Because of this I will not ever rent from Uhual again. This is absolutely taking advantage of the customer. My entire experience was great until I saw my bill today. Super disappointed.

adam w. on

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Excellent service, very smooth ride, vehicle in excellent condition

Janette T. on

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Excellent service

Janette T. on

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Extremely helpful staff, made everything easy for us. Overall very pleased with the experience.

Nicotie B. on

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michael o. on

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Jacquelyn T. on

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I went in the week before and reserved a van and got a confirming receipt , but when I arrived my order had been change and I had to take this big truck. When I place an order I really expect to get what I asked for .

cerri b. on

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Brendan M. on

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super nice staff, Amy went above and beyond to take care of me the first time I went in and the gentlemen who I signed my contract with when I picked up the truck was super cool and helpful as well

todd s. on

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Donald P. on

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ruth p. on

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I feel like uhual should offer free miles for long distance moves. Moving already cost some much. Having some free miles would be an added perk, and would make customers more likely to use uhual for this reason. I did have a bad experience while trying to have a customer service representative just change my pick up location. She changed my whole reservation from 156.00 to 411.00. I wasn’t able to get my price back and had to change to a smaller truck. Wasn’t happy with that, location and service there was ok but not happy with u hual

Don E. on

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Wayne R. on

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The rental process went very quickly and the trailer was excellent.

Katherine S. on

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Staff was very friendly and efficient. I just wish they had a slightly larger parking lot because busy days can get really crowded :)

Jeff J. on

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The truck was clean, but it seemed like it could use some maintenance on the suspension. Even on smooth roads, it bounced around regularly and the steering shook. The driver's side window had a leak which caused loud wind noise when anywhere near up to speed. And the driver's mirror shook (usually as a result of the rest of the cab shaking). Tough to see what's in the mirror when it's a blur due to shaking. I understand that the truck at 131k miles on it, but it really seemed like there was something wrong with the suspension.

James S. on

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Julie S. on

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The office person, sorry too tired to recall her name, was excellent!!!! I also work with the public and know all to well how difficult it can be working with the public. This person is very good at her job.

April B. on

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I am so pleased with the entire experience, from my visit to inquire about availability, to the friendly customer service, quality and ease of use of the truck and flexibility of returning it after hours. I needed a truck that day and I got it, the price was right, and my move was made easy. Thanks a million for an EXCELLENT experience as always! --April

Jen B. on

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Office guys very nice, very helpful. Easy rental process. Thank you.

Sidra M. on

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cory c. on

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Worker was very pleasant and helpful.

Sharon B. on

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When we arrived the door was locked. It was probably for safety concerns. That means you couldn't have walked in to get a truck. Glad we reserved before hand. We arrived at 4pm. Once we got in the service provided was great.

Cindy H. on

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Charles F. on

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Staff was very professional and helpful. Clean and convenient location.!

JESSICA S. on

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Laurie R. on

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more selection

Hondaa M. on

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scot y. on

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bob i. on

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Place was very busy, but took care of me as soon as possible. Very accommodating.

Gary B. on

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Dale H. on

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dakota b. on

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I was double charged and have not heard back from my emails, the cab had trash inside including wrappers and soda can. I will never use uhaul again

Steve M. on

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Juan P. on

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offer parking lot for people who drive themselves. Specially for the winter.

James C. on

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none

DAN H. on

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Tell people they can drop the truck off before the store opens. I sat outside and waited for them to open just to be told all I had to do is put the keys and a copy iof trhe contract in a drop box.

Edward B. on

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Glenn W. on

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STEVEN B. on

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alna p. on

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