Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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Kathy C. on

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I was charged a $10.63 dollar fee for gas and I went SEVEN miles total during my 45 minute rental. On my receipt it says I was charged for 2.5 gallons of gas!! There is NO WAY that I used 2.5 gallons to go seven miles. Because of this I will not ever rent from Uhual again. This is absolutely taking advantage of the customer. My entire experience was great until I saw my bill today. Super disappointed.

adam w. on

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Excellent service, very smooth ride, vehicle in excellent condition

Janette T. on

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Excellent service

Janette T. on

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Extremely helpful staff, made everything easy for us. Overall very pleased with the experience.

Nicotie B. on

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michael o. on

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Jacquelyn T. on

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I went in the week before and reserved a van and got a confirming receipt , but when I arrived my order had been change and I had to take this big truck. When I place an order I really expect to get what I asked for .

cerri b. on

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Brendan M. on

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super nice staff, Amy went above and beyond to take care of me the first time I went in and the gentlemen who I signed my contract with when I picked up the truck was super cool and helpful as well

todd s. on

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Donald P. on

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ruth p. on

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I feel like uhual should offer free miles for long distance moves. Moving already cost some much. Having some free miles would be an added perk, and would make customers more likely to use uhual for this reason. I did have a bad experience while trying to have a customer service representative just change my pick up location. She changed my whole reservation from 156.00 to 411.00. I wasn’t able to get my price back and had to change to a smaller truck. Wasn’t happy with that, location and service there was ok but not happy with u hual

Don E. on

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Wayne R. on

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The rental process went very quickly and the trailer was excellent.

Katherine S. on

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Staff was very friendly and efficient. I just wish they had a slightly larger parking lot because busy days can get really crowded :)

Jeff J. on

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The truck was clean, but it seemed like it could use some maintenance on the suspension. Even on smooth roads, it bounced around regularly and the steering shook. The driver's side window had a leak which caused loud wind noise when anywhere near up to speed. And the driver's mirror shook (usually as a result of the rest of the cab shaking). Tough to see what's in the mirror when it's a blur due to shaking. I understand that the truck at 131k miles on it, but it really seemed like there was something wrong with the suspension.

James S. on

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Julie S. on

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The office person, sorry too tired to recall her name, was excellent!!!! I also work with the public and know all to well how difficult it can be working with the public. This person is very good at her job.

April B. on

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I am so pleased with the entire experience, from my visit to inquire about availability, to the friendly customer service, quality and ease of use of the truck and flexibility of returning it after hours. I needed a truck that day and I got it, the price was right, and my move was made easy. Thanks a million for an EXCELLENT experience as always! --April

Jen B. on

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Office guys very nice, very helpful. Easy rental process. Thank you.

Sidra M. on

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cory c. on

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Worker was very pleasant and helpful.

Sharon B. on

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When we arrived the door was locked. It was probably for safety concerns. That means you couldn't have walked in to get a truck. Glad we reserved before hand. We arrived at 4pm. Once we got in the service provided was great.

Cindy H. on

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Charles F. on

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Staff was very professional and helpful. Clean and convenient location.!

JESSICA S. on

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Laurie R. on

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more selection

Hondaa M. on

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scot y. on

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bob i. on

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Place was very busy, but took care of me as soon as possible. Very accommodating.

Gary B. on

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Dale H. on

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dakota b. on

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I was double charged and have not heard back from my emails, the cab had trash inside including wrappers and soda can. I will never use uhaul again

Steve M. on

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Juan P. on

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offer parking lot for people who drive themselves. Specially for the winter.

James C. on

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none

DAN H. on

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Tell people they can drop the truck off before the store opens. I sat outside and waited for them to open just to be told all I had to do is put the keys and a copy iof trhe contract in a drop box.

Edward B. on

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Glenn W. on

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STEVEN B. on

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alna p. on

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Caleb G. on

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suhayb k. on

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The lady on the counter entered a differnt drop off location and i was surprised by that at the drop off location !! I WAS charged $22 because of that! Costumers services did not help at all!!

Patrick S. on

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Kathleen B. on

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Whole process was simple, quick and nice.

Pam H. on

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Colleen B. on

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The man on duty Saturday morning was a bit rude. Kept complaining about other co-worker and very sloppy appearance. Not the best for first impressions.

Timothy M. on

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Very helpful and accommodating.

Thomas L. on

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HENRY W. on

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Kellee D. on

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The windshield was dirty. I returned it with a half a tank of gas instead of a quarter plus I returned it early

Jesse B. on

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Nothing. I do not remember the name of the manager that assisted me, but he did an outstanding job. I wanted to make sure he was noted as he was the reason for my excellent experience.

Eric S. on

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Deanna A. on

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The process of renting the truck was very slow, and the person renting us the truck did not appear knowledgeable in the process, which greatly impacted my day.

SHARON C. on

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Management went above and beyond to help me through my move during a weekend of heavy downpour weather. Excellent service and support. I've used this location in the recent past for small truck rentals, and had similar very positive experiences (different management).

Jon B. on

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neal s. on

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SEAN M. on

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Samantha was very kind and helpful and made this a very pleasant experience.

CHRISTINE E. on

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Evan H. on

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You need new people working there. They made a mistake in payment process and when i told them i didnt hit that button i gpt told i was being rude and the lady kept giving me and my boyfriend an attitude, then i asked if i was okay to step outside while he finished and she raised her voice saying "yoy can just leave!" They made the same mistake again and was rude to my boyfriend about it and glaring at him. I will never go there again. If i hadnt needed tbe uhaul right then i would have completely taken my business elsewhere. I had just lost my grandma which i told them and for them to be rude like that was utterly disgusting. They also never informed us that they woudldnt be working sunday when we had to drop uhaul back off.

JOHN T. on

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Never use the location i used. Employee/owner was horrible. Talked to me and dealt with me in a rude unprofessional manner. Would never do buisness there again

HILLARY B. on

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Bob was extremely rude. I rented a uhaul yesterday for 2 hours and he did not disclose I would be charged $80 until the uhaul is returned. I rented a uhaul last week from a different location and did not have any problems. The other location charged me the estimated cost then charged me the additional fees for the miles I drove. Today Bob said he refunded money to me of the $80 subtracted my cost, totaling to $44. But the refund has not appeared thru my bank. I need that money and I'm very upset he didn't tell me he was charging me $80. I called uhaul last night and spoke with Kandice. She looked into why he charged me $80 and told me that he overcharged me and to call them to get a refund. She said that uhaul does not overcharge like he did and what he did is unlike uhaul. I filed an escalation with her to have a manager speak to me about this experience. I would NEVER recommend this location!

Carol S. on

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Jimmy r. on

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dON s. on

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Jon M. on

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Lucas B. on

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I could not use the dolly. I have a 1990 mustang gt it sits to low to put on the dolly.

yolanda C. on

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Robert S. on

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DEBRA M. on

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Thomas W. on

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ESTY H. on

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allen a. on

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DEBORAH S. on

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Excellent customer service.

Maryann P. on

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TONYA D. on

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ROD C. on

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vyacheslav v. on

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Tim H. on

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DON C. on

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Richard J. on

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ist class experince web help person was fantastic!

Richard J. on

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They were closed on Sunday but with internet help and drop box still droped of and the whole outcome was first class!!

GREGORY S. on

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Very friendly service. I will recommend to anyone looking for rentals.

Ellyse S. on

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Customer did not leave a comment.

Nick B. on

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The staff, especially Bob was very helpful. I gave an average rating due to the after hours return lot. It was a nightmare to deal with. I wouldn't come back solely for this reason. It's too small and overcrowded. An accident between drivers is a matter of when not if. An expansion of the parking area must happen.

jeanine p. on

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Customer did not leave a comment.

Robert S. on

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Such fast service!

Steve O. on

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You switched my pick up location without directly notifying me. I only learned it from stopping in at my intended location otherwise, I would have gone to the wrong place.

Chrystal P. on

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There was only one person and was busy. He was rude and got an attitude because he had to help me unhook the trailer. Didn't seem to be happy that it came from Florida when he asked. I Had paperwork that it was coming to his location.

KALVIN M. on

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Friendly staff, the service was easy and fast. Definitely a great experience.

Myranda D. on

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gina s. on

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This was a friendly and very organized experience...no complaints whatsoever!!! Give your employees a raise!!!!

William S. on

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Hoa L. on

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Kaili B. on

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I reserved my Uhaul for 4pm. Unfortunately, moving is not only stressful but also a very time-consuming process, so I arrived at 4:30 to pick up my trailer. I had reserved my Uhaul online and was given no indication that this location closes at 4:30. There were still two employees inside, as they had obviously just locked the door. They saw my friend and I standing outside knocking and were initially not going to let us in, despite us yelling through the door "We have a reservation!" Fortunately the gentleman inside did end up letting us in to pick up the trailer, but I definitely did not feel like a valued customer. Additionally I would have appreciated knowing that this location closes exactly at 4:30. Customers should be given an hour or at least a half-hour leeway for this particular service, as most people are renting to move and likely are unable to re-schedule if they are unable to make it to a pickup location at the exact time. If a location closes at 4:30 the latest pickup time should only be allowed for 3:00. If a customer chooses a 4:00 pickup time, the location should be open until at least 5:00. Moving is a stressful situation, renting a service to assist with the process should help alleviate the stress instead of adding to it.

Michael M. on

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Great customer service. Thank you for making my rental a personal event. Appreciated seeing the truck bed blown out as I was using it for housing materials I didn't want to get dirty.... thanks Mike

Diane R. on

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Ronald L. on

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alyssa g. on

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