Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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james j. on

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Brian S. on

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Honestly will most likely never use U-haul ever again and will steer anybody away from using this company. I am baffled by your customer service and "company policies". Made several phone calls to your customer service and took three people, none was a manager, and called back again to be given a ludicrous explanation which your representative stated was "a federal law". I rented a 26' truck to drive from Kalamazoo, MI to Albuquerque, NM, a total of 22hrs and 1450 miles. I completely understand the importance of driving safely and well rested, but when you explain that "by law" you are required to add FOUR extra days to my trip because of distance and in turn charge me those four additional days, PLUS and extra 200 miles at $0.79/mile, taking over $400 more from me and not understanding how criminal it looks. I'm going to say this "federal law" you claim is an absolute unmoral arrogant blanket you use, as what typical individual would know that law. Do the math, 6 days, 22 hours =? 3.5hrs a day of driving. Granted professionals, semi drivers can drive 14hours consecutively. I drove 11hrs back-back days off 7hrs of sleep, felt great and had zero issues. I explained this to your customer service rep i was speaking with and basically got me off the phone by saying I'll have my manager call you back, which didn't happen. The next rep told me to ask for a refund on the card for days not used, but she willingly knew that wasn't possible and was basically told It is what It is buddy. Lady I asked about that when I got in to NM could tell your customer service rep could care less and was collecting a paycheck. Infuriated me and wanted to drive the truck into the river and claim my SafeTrip insurance I spent $98 on. Regardless, my trips over and will never use or recommend your unethical and pathetic customer service based services. Take that extra $400 and apply it towards my measly $15 toll bill.

Hady M. on

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Cynthia B. on

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Kris was great!!!

Jeffrey S. on

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Your representative was great. Hold on to her. Good people are hard to find.

Linda S. on

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Rajinder M. on

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I have reserved booking for 9’ cargo van to be picked up at 2:30 pm on Jan4th,2019 from Interstate Battery, 3515 Stadium Drive, Kalamazoo MI 49006 but when we reached there we have no van and we wasted so much time over there. Then we start looking at different U haul locations then we found 10’ UHaul truck at National Mini Storage 5169 W Kl Ave Kalamazoo, MI 49009 around 4 pm , It’s my worst experience with u haul

joseph m. on

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tom r. on

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ziena m. on

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steve b. on

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Sam F. on

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david m. on

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michael b. on

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Clean vehicle Good response to questions

Althea H. on

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customer service was very good and fast

JEFF R. on

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Malinda B. on

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Bell B. on

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Amazingly personal and friendly service. In fact, I DID use the same location for my next rental because of the care and concern and efficiency of the process.

William W. on

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People there were friendly and professional. Everything was in good order and it was easy to rent and return.

Tamara B. on

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JEFF E. on

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forrestine s. on

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CHERYL S. on

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You're doing fine, I have no complaints. I appreciate your availability and convenience, that helps me get the task done. I am sure I will need you again, thank you U-haul.

carol t. on

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Pleased with equipment, was clean and drove well. No concerns. I was pleased with the way U-Haul calculated the least expensive way to make it affordable. Thanks!

DAVID F. on

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lucretia m. on

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Brendan H. on

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Charles W B. on

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Marc N. on

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Mike S. on

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mohammed a. on

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laura n. on

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Sultan S. on

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The trucks need to be well maintained because the transmission was acting weird.

Suzanne K. on

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Mark C. on

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Yazid A. on

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It just perfect!

cheyenne m. on

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The agent was extremely rude. The mileage was off.

Paul S. on

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Hanny Tishriana W. on

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fred m. on

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Very good

judy d. on

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Calvin B. on

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sumedha r. on

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jeff t. on

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kathy l. on

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Truck easy to drive and comfortable. Excellent experience what more can I say.

Lance C. on

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Wenda D. on

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Excellent experience! Easy move thanks to National Mini Storage/UHaul on KL in Kalamazoo!

maggie s. on

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The trailer we rented made a horrible noise when braking only when it had a load inside. We loaded one layer of furniture and boxed household items in 2 different loads and heard a horrible scraping sound when braking from a slow speed of 30mph.

Jon V. on

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GAIL T. on

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Linda K. on

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This change in location for pickup was not convenient for me and should have been communicated with a phone call. Also I was upgraded to a larger truck not by choice which was too big and more cumbersome to drive.

NICOLE Z. on

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Julie S. on

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Joseph S. on

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alex w. on

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Wonderful service

Atoyia P. on

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Lindsey N. on

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chuck s. on

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Jill L. on

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Lance C. on

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No paperwork wondered about return process

Jasmine V. on

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Robin M. on

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Convenient, reasonably priced and Bob and Aaron were knowledgeable and friendly. Would definitely recommend.

Matthew M. on

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aaron s. on

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Neil K. on

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Michael P. on

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The staff was very helpful.

nathan w. on

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The only issue was road construction in front of the business outside of that good experience.

JESUS B. on

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I have rented space and A truck here before excellent staff .

Richard F. on

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Diane H. on

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David M. on

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The person helping me hook up the trailer did not seem to have proper training on the trailer hooking it up and was asking me questions.

Ian B. on

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Worst customer service I have ever had!

Katherine S. on

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The staff was polite and helpful. Good experience. I will use this location the next time I need to rent a U-Haul.

Nicole A. on

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It could use some more parking spaces... Otherwise, great experience. The customer service was friendly and helpful!

George S. on

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Were it not for the gentlemen behind the desk ... Paul I believe was his name, I probably would have my attorney calling Uhaul. Not sure where the issue was ... however I spent over an hour waiting for a booking issue with Uhaul reservations. That probably was one of the most ridiculous situations I have had in many years. Because of that situation I will never use Uhaul again for any kind of moving I have to do. Absolutely one of the worst I have had. I will let all of our friends with college students know about what happened.

gary w. on

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great service got me in and out very quickly.

steve b. on

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Bob was extremely helpful and knowledgeable, very happy with the service! He was very positive and welcoming. The trailer I rented did fantastic. The Auto Transport worked great, thank you Bob for helping me get the Chevelle to its new home!

Carey F. on

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The customer service rep was very polite, professional, and friendly. She answered my questions and had a great sense of humor. I'd definitely recommend or return to that location!!!

Clark R. on

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They never returned our phone calls.

Denis M. on

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1. There was no truck at 2.30 p.m. which was the scheduled pick up time. 2. Had to wait 30 minutes before I was given another truck (Not what was guaranteed in the reservation) 3. Arrived late to pick up the furniture I was supposed to pick up.

Scott T. on

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coley b. on

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Extend hours.

Thomas S. on

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Mark B. on

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Haul over all is a disaster. They overbooked trucks for the holiday weekend and left me without the needed truck. Thankfully this location had a truck twice the size I needed. I spent three times the money necessary. The original location my truck was set up through was unprofessional, not polite, and showed up 40 minutes late from their open time. At no time did they offer to assist me in locating a truck nor apologize for the overbooking. I will never use your company again. Period!

Nichole B. on

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First time I ever rented and/or drove a Uhaul truck. All went very well. I will definitely be using one when I move soon. Also the lady that helped me was very nice friendly and helpful. Absolutely no complaints!!

Kathy C. on

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I was charged a $10.63 dollar fee for gas and I went SEVEN miles total during my 45 minute rental. On my receipt it says I was charged for 2.5 gallons of gas!! There is NO WAY that I used 2.5 gallons to go seven miles. Because of this I will not ever rent from Uhual again. This is absolutely taking advantage of the customer. My entire experience was great until I saw my bill today. Super disappointed.

adam w. on

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Excellent service, very smooth ride, vehicle in excellent condition

Janette T. on

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Excellent service

Janette T. on

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Extremely helpful staff, made everything easy for us. Overall very pleased with the experience.

Nicotie B. on

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michael o. on

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Jacquelyn T. on

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I went in the week before and reserved a van and got a confirming receipt , but when I arrived my order had been change and I had to take this big truck. When I place an order I really expect to get what I asked for .

cerri b. on

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Brendan M. on

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super nice staff, Amy went above and beyond to take care of me the first time I went in and the gentlemen who I signed my contract with when I picked up the truck was super cool and helpful as well

todd s. on

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Donald P. on

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ruth p. on

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I feel like uhual should offer free miles for long distance moves. Moving already cost some much. Having some free miles would be an added perk, and would make customers more likely to use uhual for this reason. I did have a bad experience while trying to have a customer service representative just change my pick up location. She changed my whole reservation from 156.00 to 411.00. I wasn’t able to get my price back and had to change to a smaller truck. Wasn’t happy with that, location and service there was ok but not happy with u hual

Don E. on

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Wayne R. on

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The rental process went very quickly and the trailer was excellent.

Katherine S. on

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Staff was very friendly and efficient. I just wish they had a slightly larger parking lot because busy days can get really crowded :)