Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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Wade O. on

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JIM N. on

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The wheel strap mechanism was hard to operate. I had to have someone else do it. The clerk on site was brusque and did not know how to operate the car dolly. She started to walk off after checking to see that the tail lights worked and only reluctantly assisted me with securing my car. I got the impression that more than not knowing how to help a customer with this, she did not want to. There was no actual inspection of dolly with my car attached. The problem with the straps happened again when I dropped off the equipment at my destination. Again, I had to get assistance from others.

Margarita T. on

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Melinda S. on

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Miesha B. on

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tim p. on

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This was a thoroughly wonderful rental experience. The equipment was top notch.

Lisa K. on

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Travis B. on

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I have used U-haul for a long time. Just recently in the last 3 to 4 weeks I've had to rent 5 trucks. I reserved my truck as usual and Nate was wonderful!! When it came time to pickup and drop off this time it was a mess!! The man working at Gull Road messed up my reservation, changed my mileage, put a hold on my credit card AND was RUDE!!!! Jonathan is in the wrong line of bussiness!!!

Jacob H. on

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Kristine T. on

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The app made the pick up and drop off of the 10 foot rental truck sooo easy! And the lady at the office (sorry - I can’t remember her name) answered my basic questions professionally and was friendly & personable! The truck was clean and easier to drive than I was anticipating. I would use this location again if I need to rent a truck again.

Daniel E. on

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Was charged $57 for moving pads told to go To a different location and still wasn’t being assisted properly.

Amy D. on

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Lawrence H. on

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Tom H. on

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melissa n. on

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It would be great if you had hitches etc at the location for purchase.

DESTINY H. on

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Both locations had excellent customer service! Especially since I had to work with 2 locations in different cities. Hayley on Gull Road was very professional, friendly, knowledgeable and a great multi-tasker! She derserves a raise!

Linda H. on

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I dropped off after hours but there was plenty of parking space and the drop box was visable even in the twilight

Adam K. on

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cody a. on

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Lucy A. on

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michael g. on

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Robin B. on

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Johnny Blaze is a super Property Sales Manager. He answered all of my questions (and I called several times with questions), in a courteous and respectful manner. He also helped me to reschedule my rental several times while waiting to schedule my appointment with the mover delivering my late mother's possessions from another state. One does not often see this type of positive customer service in this day and age. I will certainly recommend his services and this U-Haul location to others.

Nicholas C. on

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Paul L. on

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TERESA H. on

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Paul R. on

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Ended up with much bigger truck than we reserved but it worked out ok.

barb l. on

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Staff was helpful and friendly. It was an easy transition!

ROBERT C. on

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Make sure hand cart is loaded mine wasn't and wasted 25 min of my time no one was there they locked the doors right after I walked out.

TERESA H. on

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Robin C. on

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Jaime M. on

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Improve the app. I was unable to use it to get the uhaul. The gentleman that was there was very helpful it getting me set up though.

Ravi N. on

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Leon P. on

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I had to sweep out the back before using it

Kimberly N. on

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Megan S. on

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Charge my account sooner after drop off. it's been 2 days past, and it still has not been billed from my account.

Shailender G. on

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Shannon D. on

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The woman in the shop was very nice and personable. We were in and out quickly.

Lonnie E. on

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Rhonda W. on

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Stephanie M. on

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Very friendly customer service.

Kathleen N. on

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Teisha S. on

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KEN B. on

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Johnny Blaze was very professional and easy to work with. The truck I rented was terrific! It didn't even use much more gas than my car.

Robert K. on

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The help were very good in their job!

ed t. on

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Truck needed maintenance. Being a former mechanic I pointed out several issues with the truck and hopefully they will be addressed.

EDWIN W. on

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Tammy K. on

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ashley p. on

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Jeff F. on

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Great spot. Truck I wanted was not available but got the next biggest size for no additional charge.

Robin P. on

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. on

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john y. on

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I have already submitted a claim but there was mice dropping in some my property and they chewed my furniture! I’m highly dissatisfied with my experience with your company and will be doing everything in my power to spread the word and I also expect to be compensated. I’m so discussed I don’t want my things anymore

Gregory H. on

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spencer v. on

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I showed up to drop off the truck rental at about 1:30pm on Saturday and the sign on the door read ‘be back soon’ and the clock face was set to 1:30pm indicating the worker would be back at that time. I waited another 15 min for the guy to show up, he seemed rushed though he only had one other customer in front of me. He told me it would be good and to just take off, but I insisted on having him check it in to ensure no extra charges were accessed. He ‘checked it in’ and said I was good to go and that I would get an email with the receipt. I asked for a printed receipt but he insisted it was all set and would be sent via email. Come Tuesday I receive a call from Uhaul corporate asking if I’m having trouble checking in or finding a drop off point, at which time I realized HE DIDNT EVEN CHECK IT IN!!! He was either not trained properly, or simply doesn’t have any work ethic, but for all I know he wanted me to leave before he checked the truck so he could charge me extra. My family has dealt with this employee before and has had similar experiences. Needless to say, if this employee is present during my next move I will be exploring other options.

Deborah W. on

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Gary D. on

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I made the reservation at a different location as it was convenient for me. I do not understand why I had to go to a different location 5 miles away. especially when you charge mileage. This was used for gathering items for Christmas needs for families in the area.

chester s. on

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rob c. on

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Caryn P. on

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Tedra P. on

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The representative was very helpful. He gave me all of the options I needed and more. I would highly recommend this location to anyone.

Cheryl T. on

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