Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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Rhonda W. on

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Stephanie M. on

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Very friendly customer service.

Kathleen N. on

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Teisha S. on

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KEN B. on

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Johnny Blaze was very professional and easy to work with. The truck I rented was terrific! It didn't even use much more gas than my car.

Robert K. on

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The help were very good in their job!

ed t. on

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Truck needed maintenance. Being a former mechanic I pointed out several issues with the truck and hopefully they will be addressed.

EDWIN W. on

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Tammy K. on

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ashley p. on

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Jeff F. on

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Great spot. Truck I wanted was not available but got the next biggest size for no additional charge.

Robin P. on

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john y. on

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I have already submitted a claim but there was mice dropping in some my property and they chewed my furniture! I’m highly dissatisfied with my experience with your company and will be doing everything in my power to spread the word and I also expect to be compensated. I’m so discussed I don’t want my things anymore

Gregory H. on

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spencer v. on

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I showed up to drop off the truck rental at about 1:30pm on Saturday and the sign on the door read ‘be back soon’ and the clock face was set to 1:30pm indicating the worker would be back at that time. I waited another 15 min for the guy to show up, he seemed rushed though he only had one other customer in front of me. He told me it would be good and to just take off, but I insisted on having him check it in to ensure no extra charges were accessed. He ‘checked it in’ and said I was good to go and that I would get an email with the receipt. I asked for a printed receipt but he insisted it was all set and would be sent via email. Come Tuesday I receive a call from Uhaul corporate asking if I’m having trouble checking in or finding a drop off point, at which time I realized HE DIDNT EVEN CHECK IT IN!!! He was either not trained properly, or simply doesn’t have any work ethic, but for all I know he wanted me to leave before he checked the truck so he could charge me extra. My family has dealt with this employee before and has had similar experiences. Needless to say, if this employee is present during my next move I will be exploring other options.

Deborah W. on

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Gary D. on

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I made the reservation at a different location as it was convenient for me. I do not understand why I had to go to a different location 5 miles away. especially when you charge mileage. This was used for gathering items for Christmas needs for families in the area.

chester s. on

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rob c. on

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Caryn P. on

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Tedra P. on

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The representative was very helpful. He gave me all of the options I needed and more. I would highly recommend this location to anyone.

Cheryl T. on

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Angel J. on

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CHERYL S. on

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Johnny Blaze is an asset to your company.

JASON Z. on

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DUANE W. on

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The staff at National Mini Storage was as extremely friendly and helpful. My not really knowing what I needed to do, I was helped, with a smile. Great total experience from UHaul, you kept the stress level of moving my daughter to a minimum. Thanks

jennifer c. on

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David K. on

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Needed to tow a pickup truck I purchased from WI to MI. The Truck and Trailer the U-Haul team gave me were the perfect tools for this. Easy!!

Carol W. on

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LUCAS K. on

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Assholes

Jacqueline A. on

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JUSTIN C. on

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Great experience and price!

JULIE D. on

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Nothing. Completely satisfied

Emily P. on

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Service was excellent. Your staff was very friendly and accommodating. I would definitely use this location again. Thank you!

Dakota P. on

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was not there when we returned truck because they closed early - yet they put us on some kind of promissory note about money we owed. Uhaul over all keeps taking money from our account for things that they should not be. Very disturbing how they can just randomly take $45 then $6 from our account for "citations" that could not possibly exist.

TODD W. on

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friendly, helpful and kind. good experience.

AARON Z. on

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Nothing both pickup and drop off locations had excellent customer service skills and we'll informed all information needed to get u on your way and it definitely didn't take long great job to say the least

John S. on

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Ken'Nita A. on

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Jamie W. on

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No one was here to confirm my drop off. No one answered the phone either. I got rerouted to some other parent company. Who knows what's going on here?

Janel F. on

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Kirsten M. on

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system and technology for checking out the vehicle was slow and the computer froze, spent 20 minutes with the worker to get contract signed and processed and printed.

Steve G. on

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Have a caring attitude. Act like the customer is not a bother. Have return spaces clearly marked. If you see a customer struggling outside, possibly go out and direct them instead of watching from inside.

MATTIE P. on

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The front desk guy was extremely rude. Make sure the trucks are clean.

Vince S. on

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Staff was very friendly and helpful!

Feather C. on

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JERRY T. on

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Helpful and quick service

SHARON C. on

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Mark G. on

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Would recommend that this location change its process on rental returns to provide a closure receipt to the customer at the time of return. I had to request a closure receipt 3 days later and did not get confirmation until 5 days later.

Deborah S. on

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Julia M. on

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Internet service lousy and made returning hard. Took 25/30 minutes to start the process and it was irritating. In person was not available even though the sign indicated they would be returning but not while I was there. Self-service is great but better internet would allow a smoother process and avoid another chargeable period; I am dissatisfied with UHaul and to be charged another period (for minutes) for your shortcomings is reason enough for me to go to someone else. I have used uhaul numerous times in the last 7 years but that will change if the poor customer service is what it has come to. Julia Mays