Customer Reviews for National Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Mini Storage

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Noe B. on

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Michael S. on

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Patricia J. on

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Kelly B. on

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1. We had to wait approximately 35 minures for the employee to arrive back at the location in his personal vehicle. The location had been opened for over 2 1/2 hours. 2. Employee did not explain all aspects of the rental to us not did he explain the rental truck had been damaged already. Employee did not explain that packing blankets were rentals he rather indicated we were purchasing the packing blankets by stating "You can buy a pack of 5 for $5.00 or a 10 pack for $10.00". After returning the rental to the secondary location I was instructed that the blankets are rentals only and had to go back to the new storage facility in order to retrieve them so as not to be charged a daily rate for every day past return. 3. We were charged a specific amount based on distance. The employee utilized Google Maps and charged us that mileage. We however used less mileage by 27.4 miles yet we're still charged the full rate. This is unacceptable as the rental should go off actual mileage not approximated. If we had gone over the initial mileage I'm sure we would have been charged the .48 cents per mile as indicated by the employee. 4. We requested an appliance dolly with strap and none was provided at the location. We instead were rented a regular dolly at $10.00, which was clearly stated a $7.00 rental right on the dolly provided to us. The employee failed to indicate that a one way dolly is an automatic $10.00 charge. 5. It may seem petty to most but the amount we were overcharged in my opinion would have paid for over 3/4 of fuel needed to bring the rental truck back to the proper amount of fuel it was at when we rented it. I will NEVER use a U-Haul again rather I will utilize one of their competitors.

Ronald S. on

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Daysia G. on

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If the person would have went by the words that was stated out of his own mouth. Was not properly explained in regards to gas and was charged for it not being OVER 3/4 of a tank when he stated for it to be bright back at 3/4. Stated that if the dolly was taken off but not used to explain that it wasn’t used and we wouldn’t be charged but was still charged. Poor experience and was not very nice about it

susan A. on

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Emily G. on

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Rochelle G. on

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Have more workers.

Gregory F. on

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The reservation, pick up and drop off of the vehicle was easy, quick and efficient. The vehicle itself was not great and was a bit dirty inside the cab. The vehicle ran fine but the engine light was on the entire time (200 miles of driving), which concerned me, the drivers door rattled loudly and the passenger door did not seal and whistled loudly the entire time on the expressway.

Angela F. on

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Edward S. on

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Everything was great, will rent from again.

Colin B. on

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Cherylchristine D. on

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Dwight C. on

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Over all the experience was very smooth. The only issue was a very noisy ride. The window on the passenger side was without trim. This made the wind come through and the noise in the truck was terrible.

Heather K. on

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The comment does not concern the location, just U-Haul itself. We got a flat tire about 1.5 hrs into our trip. We called the service number and was told that someone would be out in about 75 min. When you are stuck on the side of a highway that seems like a long time. However, when the service person got to us he was unable to help with the tire. We then called U-Haul back and after being on hold for an extended time, we were told it would be another 2 hours until someone would be able to help us. I find this unacceptable and poor service on the part of U-Haul.

Bob N. on

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Curt H. on

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Jane C. on

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It would have been better if the Uhaul had been at the location near me and a half hour earlier as originally planned. I had to reschedule my loaders and left town hours later than planned for a 670 mile drive.

Susan B. on

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kathryn M. on

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Very helpful and kind!

George D. on

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The U-Haul man was very helpful. Excellent experience.

Beulah I. on

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none

Kelly K. on

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Truck broke down. Customer service was horrible. Took over an hour for someone to come jump the truck. Horrible experience!!!

Robert S. on

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The person that helped me was very nice and fast.

KERRY R. on

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doris W. on

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Very good service

Daisy A. on

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Justin S. on

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Autumn B. on

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rajabu M. on

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fred B. on

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