Customer Reviews for Neighborhood Mini Storage
(U-Haul Neighborhood Dealer)

306 reviews

716 Sam Houston Jones Pkwy   Lake Charles, LA 70611

(337) 855-1774

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(337) 855-1774

716 Sam Houston Jones Pkwy
Lake Charles, LA 70611

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good work

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

JONATHEN R. 
Rating:
5.0

Customer did not leave a comment.

Miranda B. 
Rating:
5.0

Customer did not leave a comment.

Kathy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
1.0

No one was at the store when I was supposed to drop off the truck. I stayed 15 minutes past the drop off time and still no one was there. So I dropped the key off in the dropbox. When I went back to check on the truck the attendant said that I dropped the truck off at the time I when back and then charged me an extra day because I didn't drop it off at the "right time". This is extremely wrong. And the attendant's fault for not showing up at the right time.

LUKE Y. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Friendly and helpful,

Charles H. 
Rating:
5.0

Staff was always helpful and answered any questions I had and storage buildings are well kept

ETHAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHEN R. 
Rating:
5.0

No improvement needed!

MARIANNA M. 
Rating:
5.0

Customer did not leave a comment.

Miranda B. 
Rating:
4.0

Customer did not leave a comment.

TOMMY B. 
Rating:
5.0

Everything was fine just couldn't get appliance dolly

MIRANDA G. 
Rating:
5.0

Customer did not leave a comment.

TERRELL M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

Excellent service. Thanks

RANDALL L. 
Rating:
5.0

Clean and secure Staff helpful

DUSTIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHEN R. 
Rating:
5.0

Utilized this facility for 11 years and it was always maintained very well.

BERNADINE G.  |  Overall Experience 
Rating:
5.0

Only issue was the original place we were supposed to pickup trailer didn't have trailer. So we had to drive to a nearby town to another uhual location to get our rental. Which was about 20 minutes further away from our house.

Dustin N. 
Rating:
5.0

Thanks for y’all’s kindness and hospitality I would use y’all again and refer friends and family to you 👍

Joey O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale H. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Robin was kind and very easy to work with.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Yvette K.  |  Overall Experience 
Rating:
5.0

Keep up the good work. God Bless!!!

THOMAS D. 
Rating:
5.0

Above and Beyond

Edith M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Absolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!! The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y'all!

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

OGDEN P. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY O. 
Rating:
5.0

THIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Schuyler J. 
Rating:
4.0

I had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.

Chad A. 
Rating:
5.0

I called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Thank you.

SHARON M.  |  Overall Experience 
Rating:
5.0

Nothing. The front desk associate was incredibly helpful and everything was ready for me.

Misty F. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Jonathen R. 
Rating:
5.0

Customer did not leave a comment.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

Janine N. 
Rating:
5.0

Everything was sufficient

VICTOR S. 
Rating:
5.0

None

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Neely B. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

All was great 👍

Bobby C W. 
Rating:
2.0

Clean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Dru S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

After hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was “climate controlled” but all of my bends and wood furniture had mold growing on it.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann C. 
Rating:
5.0

Very friendly staff. Warm welcome. Clean and organized store.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

renee P. 
Rating:
1.0

No me dieron un camión con el motor mal . Me quede en la carretera. Con mis niños y nomas por que escuché un ruido raro decidí hablar a que checaran y era el motor ??

maria V. 
Rating:
3.0

Truck had not been swept out from the previous renter. After I used the truck and brought it to the drop off location I was informed that if I didn't sweep the truck I would be charged a 25.00 clean up fee. I swept it clean after the agent brought me a broom. I informed him that the truck was in this condition when I rented it.

Whitley B. 
Rating:
5.0

The only downside is the truck was bigger than I needed (15' truck). Everything else was quick, easy and I booked it same day. Excellent service.

Bruce M. 
Rating:
5.0

The place was closed when I delivered the truck so I have no comments to make about the delivery of the truck. However I did contact them before I got the truck and they were extremely helpful and friendly.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

Yoland J. 
Rating:
4.0

Customer did not leave a comment.

Billy L. 
Rating:
5.0

Install jacks on the rental trailers they've heavy to lift up to Hitch.

Tangela M. 
Rating:
4.0

Customer did not leave a comment.

Ernest P. 
Rating:
5.0

Very nice folks!

Kenny B. 
Rating:
5.0

Dropped at night

Mauricio L. 
Rating:
3.0

N/A

Juan V. 
Rating:
5.0

Give them a chance to fill your needs

Chris G. 
Rating:
5.0

Always a good experience here, have used them for 15 years.

Ayo W. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Shayne D. 
Rating:
5.0

Customer did not leave a comment.

Nikki P. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Daily rates instead of rates for 2 days. I only had the truck less than 24 hours but still had to pay a 2 day rental

Elizabeth J. 
Rating:
2.0

First off, nobody was at the original location where I was supposed to pick up the trailer and they did not even answer the phone. Then I spent over two hours trying to secure a trailer at another location. On top of that I was charged twice for the reservation. I've had nothing but problems every time I use U-haul but because you continue to be the most economical choice I will probably continue to come back.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Franklin O. 
Rating:
5.0

Nice place for storage.

DEREK S.  |  Overall Experience 
Rating:
2.0

I received the truck with damage on the front bumper (a place I would not look at) and when i returned the truck, I was blamed for the damage

Eric B. 
Rating:
5.0

The staff was very friendly and answered all my concerns. Excellent place and would recommend to friends

Dewey P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

heather L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Roblyn and her staff were outstanding.

James B. 
Rating:
5.0

Customer did not leave a comment.

ALFRED M. 
Rating:
1.0

Have the truck I I ordered and reserved on hand instead of me having to go out of my way and getting charged for extra mileage to get and return the truck.

Tammie B. 
Rating:
5.0

Customer did not leave a comment.

Hollie S. 
Rating:
5.0

I really appreciated the friendliness and assistance of the staff, along with the convenience of the storage unit. Despite numerous bouts of bad rain, my items remained dry and secure! Excellent!

JONATHAN J.  |  Overall Experience 
Rating:
5.0

drop off was after closing time.. plenty of room for turning and parking... excellent.

Britt F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Your 1800 number reservation was a nightmare . Let me deal with the local dealers .

Willis L. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
3.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
3.0

Customer did not leave a comment.

Allyson S. 
Rating:
1.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Dawon D. 
Rating:
5.0

Charged extra mileage. For military PCS a truck weight is needed for empty and full. Since that must have been more miles then I was originally charged for, having to go out my way for the weights, seems that should not be charged. For military in that situation. But overall great, the worker at the drop off was very nice and easy to start a conversation with. Great employee

TIM W. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

Hunter E. 
Rating:
5.0

RATCHETS ON THE CAR HAULER WERE A LITTLE STIFF / A LITTLE LUBRICATION MAINTENANCE WOULD FIX IT

MYRON V. 
Rating:
5.0

Customer did not leave a comment.

Beatrice L. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
Rating:
5.0

Love this place. Secure, clean, and very good people that work there. Manager will bend over backwards to make sure you are happy.

Privacy R.  |  First Impressions 
Rating:
5.0

Storage Facility is awesome!! Clean, well kept, and knowledgeable staff. Manager is top notch!! Would definitely recommend to anyone!

Privacy R.  |  First Impressions 
Rating:
4.0

Very helpful staff, very pleased

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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