Customer Reviews for Neighborhood Mini Storage
(U-Haul Neighborhood Dealer)

281 reviews

716 Sam Houston Jones Pkwy   Lake Charles, LA 70611

(337) 855-1774

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 855-1774

716 Sam Houston Jones Pkwy
Lake Charles, LA 70611

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale H. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
5.0

Robin was kind and very easy to work with.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Yvette K.  |  Overall Experience 
Rating:
5.0

Keep up the good work. God Bless!!!

THOMAS D. 
Rating:
5.0

Above and Beyond

Edith M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Absolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!! The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y'all!

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

OGDEN P. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY O. 
Rating:
5.0

THIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

Schuyler J. 
Rating:
4.0

I had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.

Chad A. 
Rating:
5.0

I called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Thank you.

SHARON M.  |  Overall Experience 
Rating:
5.0

Nothing. The front desk associate was incredibly helpful and everything was ready for me.

Misty F. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Jonathen R. 
Rating:
5.0

Customer did not leave a comment.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

Janine N. 
Rating:
5.0

Everything was sufficient

VICTOR S. 
Rating:
5.0

None

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Neely B. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

All was great 👍

Bobby C W. 
Rating:
2.0

Clean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Dru S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

After hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was “climate controlled” but all of my bends and wood furniture had mold growing on it.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann C. 
Rating:
5.0

Very friendly staff. Warm welcome. Clean and organized store.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

renee P. 
Rating:
1.0

No me dieron un camión con el motor mal . Me quede en la carretera. Con mis niños y nomas por que escuché un ruido raro decidí hablar a que checaran y era el motor ??

maria V. 
Rating:
3.0

Truck had not been swept out from the previous renter. After I used the truck and brought it to the drop off location I was informed that if I didn't sweep the truck I would be charged a 25.00 clean up fee. I swept it clean after the agent brought me a broom. I informed him that the truck was in this condition when I rented it.

Whitley B. 
Rating:
5.0

The only downside is the truck was bigger than I needed (15' truck). Everything else was quick, easy and I booked it same day. Excellent service.

Bruce M. 
Rating:
5.0

The place was closed when I delivered the truck so I have no comments to make about the delivery of the truck. However I did contact them before I got the truck and they were extremely helpful and friendly.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

Yoland J. 
Rating:
4.0

Customer did not leave a comment.

Billy L. 
Rating:
5.0

Install jacks on the rental trailers they've heavy to lift up to Hitch.

Tangela M. 
Rating:
4.0

Customer did not leave a comment.

Ernest P. 
Rating:
5.0

Very nice folks!

Kenny B. 
Rating:
5.0

Dropped at night

Mauricio L. 
Rating:
3.0

N/A

Juan V. 
Rating:
5.0

Give them a chance to fill your needs

Chris G. 
Rating:
5.0

Always a good experience here, have used them for 15 years.

Ayo W. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Shayne D. 
Rating:
5.0

Customer did not leave a comment.

Nikki P. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Daily rates instead of rates for 2 days. I only had the truck less than 24 hours but still had to pay a 2 day rental

Elizabeth J. 
Rating:
2.0

First off, nobody was at the original location where I was supposed to pick up the trailer and they did not even answer the phone. Then I spent over two hours trying to secure a trailer at another location. On top of that I was charged twice for the reservation. I've had nothing but problems every time I use U-haul but because you continue to be the most economical choice I will probably continue to come back.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Franklin O. 
Rating:
2.0

I received the truck with damage on the front bumper (a place I would not look at) and when i returned the truck, I was blamed for the damage

Eric B. 
Rating:
3.0

Customer did not leave a comment.

heather L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Roblyn and her staff were outstanding.

James B. 
Rating:
5.0

Customer did not leave a comment.

ALFRED M. 
Rating:
1.0

Have the truck I I ordered and reserved on hand instead of me having to go out of my way and getting charged for extra mileage to get and return the truck.

Tammie B. 
Rating:
5.0

Customer did not leave a comment.

Hollie S. 
Rating:
5.0

drop off was after closing time.. plenty of room for turning and parking... excellent.

Britt F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Your 1800 number reservation was a nightmare . Let me deal with the local dealers .

Willis L. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
3.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
3.0

Customer did not leave a comment.

Allyson S. 
Rating:
1.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

Dawon D. 
Rating:
5.0

Charged extra mileage. For military PCS a truck weight is needed for empty and full. Since that must have been more miles then I was originally charged for, having to go out my way for the weights, seems that should not be charged. For military in that situation. But overall great, the worker at the drop off was very nice and easy to start a conversation with. Great employee

TIM W. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

Hunter E. 
Rating:
5.0

RATCHETS ON THE CAR HAULER WERE A LITTLE STIFF / A LITTLE LUBRICATION MAINTENANCE WOULD FIX IT

MYRON V. 
Rating:
5.0

Customer did not leave a comment.

Beatrice L. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing! This was a fantastic experience. The staff went above & beyond to help with an electrical problem with my vehicle that was use to pull your rental trailer. They worked 1/2 hour past closing time to meet my rental needs. Thanks!

Stephanie K. 
Rating:
5.0

It was an enjoyable experience. the facility was clean. the sales man was nice and well dressed and well groomed

Adam M. 
Rating:
5.0

Customer did not leave a comment.

kimberley T. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

bertha J. 
Rating:
4.0

Poor service no one came out to assist to hook up trailer sat on their butts in the air conditioning

RANDALL H. 
Rating:
4.0

Customer did not leave a comment.

Julie W. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
3.0

This location was not the location that I asked for online. It was out of the way for me to get to.

Heather P. 
Rating:
1.0

employ workers that are capable of driving a box truck/trailer

Kyle A. 
Rating:
5.0

Customer did not leave a comment.

Sherrie G. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Arrived at drop off place , asked were to place truck and car dolly , pointed to were they needed to go , parked them up . The service was fast and pleasant great service

COLIN C. 
Rating:
5.0

Agent very friendly and helpful. A very pleasant experience. Thanks, Wayne

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD K. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
No reviews have been submitted for this location.

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