Customer Reviews for Neighborhood Storage
(U-Haul Neighborhood Dealer)

135 reviews

1120 S Madison   Junction City, KS 66441

(785) 238-1467

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/19/2021: Closed

Services at this Location:

Contact Us

(785) 238-1467

1120 S Madison
Junction City, KS 66441

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I rated this location based on Lisa alone. She made our experience AMAZING! She is extremely helpful and knowledgeable. Thank you :)

Larry S. 
Rating:
5.0

Really good customer service !

Efrain P. 
Rating:
3.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Nothing. Very nice ladies helped us to make sure everything was good to go.

JAMESWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Latyna E. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

No improvements needed. We have used uhaul many times, and never had this easy of an experience. My husband and I rented a trailer because we purchased new furniture. The furnature company was trying to rush us and being a tad rude. But the manger of this location got us in and out with a breeze. She is great!

Jeffrey W. 
Rating:
5.0

Good service!!!

Victor M. 
Rating:
1.0

My card was charged with an entire moving supply kit from this place after I rented a tow dolly and I'm currently battling this issue with them. I hope this gets resolved but had I not caught this unauthorized charge I'd be out of hard earned money.

MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Nothing, everything was great!!

john V. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

The customer service was amazing!

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

Customer did not leave a comment.

Fred O. 
Rating:
5.0

Customer did not leave a comment.

LACREETIA D. 
Rating:
5.0

You may want to look at your on line reservation system. Another customer came as we were finishing and leaving, swearing that he had reserved the trailer for himself. As far us, great service and the second time had used this location. The thing we noticed was, there was little or no selection of trailers in town as everyone is moving out and no one coming in. Might be another area to watch for so units can be sent back in.

William R. 
Rating:
5.0

Truly excellent service all above and beyond my expectations!

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel E. 
Rating:
5.0

Lisa is awesome! Thank you for your help today!!

Stephanie M. 
Rating:
5.0

Not much. It was very timely, and the lady was very nice.

Dustin W. 
Rating:
5.0

Lisa offers amazing customer service with a friendly and no pressure atmosphere. She takes cares of her customers and I will recommend Neighborhood Storage to all my friends and coworkers for their UHaul and storage needs.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Everything is fine no problem needsto be improve right now on my part

christy E. 
Rating:
5.0

Their computers were down but was able to get this equipment fairly quick....everything worked great, no issues. Would rent from here again..

ROBERT B. 
Rating:
1.0

The lady behind the desk was not knowledgable about the equipment she was renting. She said she had e-mailed me the contract and receipt however, when I'd di not receive it and she had to call her support at uhaul she told them she did not have her email setup on her computer.?. The trailer was in and shape, the tounge jack had to be heavily lubricated to get it to slightly function and one of the tires was very bald. Come to find out the tire was bald because the wheel bearing was going out that hub got quite warm through my trip. When we told the lady about the bald tire her response was to tell me I had to go to Topeka Kansas to have it replaced because that was the closest uhaul repair center... this was overall a horrible renting experience with uhaul. The check in place was very nice and considerate. This trailer needs to be pulled from use and repaired before it is rented again.

Curtis W. 
Rating:
5.0

The lady in the office is wonderful!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Zilporah L. 
Rating:
5.0

Lisa was very polite and helpful. I will rent from her again if I need a truck in the future.

John S. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

Antoinett S. 
Rating:
5.0

Customer did not leave a comment.

Cassandra T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Totally recommend the Uhaul branch we rented the Uhaul.

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

rose R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

This location went above and beyond in their customer service. Thank you for your help and yes, I will be using this location in the future. Very helpful, professional and friendly.

Kalene S. 
Rating:
5.0

Outstanding customer service here.

GEORGINA O. 
Rating:
5.0

Customer did not leave a comment.

willie C. 
Rating:
3.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Chandler H. 
Rating:
5.0

Customer did not leave a comment.

Herman S. 
Rating:
5.0

The lady working there was extremely nice!!! I wish all your locations have people like her working there

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Josiah C. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
2.0

Was not open at stated time. Trailer was inoperable, had a tire that was clearly not functional.

Kent D. 
Rating:
5.0

The same wonderful service that I received today

Willie G. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Excellent customer service from Larry and Lisa:) they made the process simple and painless

casaundra B. 
Rating:
2.0

Customer did not leave a comment.

Leonard L. 
Rating:
5.0

The equipment was dirty when I rented it. There was dog hair, cereal, and crackers throughout the cab of the truck.

Josh C. 
Rating:
5.0

Nothing because my service was excellent.I see no problems with the way you run things.

George H. 
Rating:
5.0

My experience with Neighborhood storage was exeptional! They were very friendly and helpful and greatly eased my moving process by ensuring I had all the help they could provide.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer service was AMAZING !

TraNesha H. 
Rating:
4.0

Employees was very helpful in meeting my needs, however employees needs to be more knowledgeable to the overall operating procedures of the equipment that they are renting out.

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

Marjorie F. 
Rating:
5.0

It would be much better if we could have picked up the equipment locally rather than driving 100 miles round trip.

Steve K. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

I was so happy with my experience with uhal / neighborhood storage. Very clean and friendly staff.

Marques P. 
Rating:
5.0

Excellent customer service!! Good dependable clean equipment!!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

jasmine R. 
Rating:
5.0

Customer did not leave a comment.

MARCUS P. 
Rating:
3.0

Had to drive 40 extra miles to pick up a truck in Junction City, KS. I only had to move from a storage unit in Manhattan, KS to a house in Manhattan, KS. As I drive through Manhattan, I saw a local Uhaul location with over 10 unused trucks. What the literal ****.

Daniel L. 
Rating:
5.0

Very professional and courteous in handling our truck return. Thank you !

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Otemia G. 
Rating:
5.0

I would highly recommend this store to everyone and will be returning if I ever need to rent a truck again. Lisa was very friendly and helpful. I rented from her before my deployment and she was so nice and accommodating that I decided to come back upon redeployment and I got the same amazing service.

DANNY A. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
4.0

Customer did not leave a comment.

Lola B. 
Rating:
5.0

Everything was great no improvements necessary! The lady working there was wonderful! Very helpful and nice.

Clay J. 
Rating:
5.0

Customer did not leave a comment.

Shona M. 
Rating:
5.0

Very friendly and accommodating

Richard M. 
Rating:
5.0

Outstanding customer service, the lady who works here is very professional and curtious.

Lizandro C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Excellent overall service. I look forward to using this U-Haul service again in the future. This was the second time we used this location and both times we had a good experience. Sadly, this is not always true when contracting services anymore but the customer service here, the truck we used, and the overall experience was smooth, professional, and uneventful in a good way. Thank you!

DARRYL B. 
Rating:
5.0

This rep. for U-HAUL at the N Storage Facility was friendly and help full. The rep I was sent to in GRANDVIEW PLAZA Kansas on the other hand was rude and selfish. I did not appreciated the way i was treated and walked out feeling violated. I wouldn't not recommend that represent to my worst enemy. The rep that rented the truck called the rep. in Grand View to ask if they had a appliance dolly, and that I would be by to pick it up. When I got there I was treated poorly as I stated eariler. Though I can't say enough how well I was treated and how friendly the people in Junction City Kansas at the N-Storage facility was friendly helpful and a pleasure to deal with. I on the other hand would recommend them to anybody who may need a U-Haul. Yours truly a U-Haul customer.

Jamie Paul G. 
Rating:
3.0

No information about how to drop after hours or where.

Rhyan H. 
Rating:
5.0

Very helpful staff

Stephen F. 
Rating:
3.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

I have rented uhauls probably a total of 8 times. Most of them were the large trucks. The truck i recieved this time was substandard and shook so bad that I seriously contemplated asking for another one and repacking it. Due to my deadline on arrival, that was ultimately not an option. I will seriously look into another company next time i am in need of a moving truck. I was highly unsatisfied.

Melissa G. 
Rating:
5.0

First time rental experience, overall I give a B.

Penny P. 
Rating:
4.0

The lady was sweet, helpful, and professional.

David W. 
Rating:
5.0

Alexis at neighborhood storage was AWESOME ! Very polite, helpful and made our experience pleasant! You are lucky to have her as an employee!!!!

ROD W. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

No recommendations because the personnel were very friendly and knowledgeable of services and professional.

George H. 
Rating:
5.0

I can not even think of anything this young gal missed she took care of me, offered me advice and I went on my way.

Carol M. 
Rating:
5.0

Had reserved trailer in home town of salina had to pick up in junction city. A little out of the way. Trailer looked brand new. Very easy to hook up and pull.

randy S. 
Rating:
4.0

Customer did not leave a comment.

shannon C. 
Rating:
4.0

The office person was above and beyond pleasant and helpful. Even though she did not have what I needed, she took the time to find me a u- haul when I had exhausted my resources. Thanks so much!

Marla K. 
Rating:
4.0

Great lady working at the counter,and helpful.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Sharon G. 
Rating:
4.0

Customer did not leave a comment.

Derek G. 
Rating:
4.0

Customer did not leave a comment.

Sally P. 
No reviews have been submitted for this location.

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