Customer Reviews for New Storage Velp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Storage Velp

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Richard K.
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Mariah M.
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Cynthia B.
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Thomas J.
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The person checking me in for my rental stopped checking me in 3 times to help other people that came in after me to pay for their storage units. It was pretty rude of her.

Patricia F.
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DOUGLAS D.
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jarlath H.
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Steven H.
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Marek B.
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CLAIRE D.
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Brenda B.
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ryan B.
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tom M.
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Mike K.
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The first person I talked with was not real helpful and didn't know about things I asked. The person that helped me when I picked up the trailer was much more helpful. Both employees had issue with the new process to check me in.

matt L.
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bonnie W.
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I was supposed to be doing my check in online, but when I arrived the key was not in the truck. I had to go in and completely redo all of the registration.

Gerald C.
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Cynthia C.
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John H.
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Have a sign that says where to drop the truck off. Otherwise everything was good

terry R.
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Everyone was friendly and helpful.

KENNAN H.
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Get a better computer program for your staff

Timothy B.
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RICK L.
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Jim M.
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Every thing went fine. I let agent know that one ratchet needs a little attention as it seemed to need to be lubricated ...and she made note and will have it checked out.

David W.
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Amanda N.
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Ezio F.
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No cruise control and the passenger side was cramped and hot. My daughter's feet etc swelled up. I will never use a u-haul again. And I will let other not to either as I have already done, & will do.

JOEL R H.
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Robert C.
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barry G.
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Jordy N.
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christine M.
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pao O.
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MICHAEL B.
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Matt O.
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Bryson H.
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trevor J.
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Jeanne H.
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have a clean truck, gas tank at level it is required at return, truck is legal to be on the road, we had a light on rear bumper broken off, license plate, have well trained staff. it was not a pleasant experience.

Christina T.
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kim L.
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Tim B.
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Very friendly ladies in the office. And I walked in to return the rental 10 minutes before they were about to close on a Friday.

Nathan V.
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Nancy W.
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Jon H.
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James L.
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Mary M.
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george K.
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Paul S.
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The system was not working, it too way too long to get my paperwork processed. My wife had to go back a second time to get the contract. The people were nice but I rented in a different location in Green Bay and had no problems.

ELMER S.
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I was not able to select this drop off location when I rented the truck online. I had to call an 800 number after I rented the truck to switch to this location where I had a storage shed rented.

Susan W.
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Diane B.
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Christine O.
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Alana F.
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BARBARA P.
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DAVE L.
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Joanne A.
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Be clear that the offer when renting online that for the rental you receive one month storage free is not included or honored with your business

Juan J.
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Andrew W.
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Daniel K.
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rick S.
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Michelle B.
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Have diesel powered vehicles for the 26 footers.

Chase K.
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Matt V.
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Sue S.
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There were so many mistakes made by Uhaul when I was reserving it, from the date need to the # of miles needed, to the size, etc. I bet I spent over 1.5 hours on the phone over the course of a week trying to get what I needed. When we picked it up, it was all correct, but I'm sure it wouldn't have been had I not continued to check on it. The lady at the location I picked it up was helpful and kind, and none of the issues were her fault at all. Over all, the experience was a mess.

Nathan V.
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Robert B.
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JASON K.
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Waited for 45 minutes for computer to work. Never did. We had to fill out a paper that the lady didn't know how to do. Today I check my cc statement and you ate charging me too much on wrong card.

loretta C.
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Service and customer assistance could not have been better. Betty Porter was the greatest!

LISA P.
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KEVIN S.
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dan B.
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Gene B.
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Very friendly staff. Very pleasant experience.

ELIZABETH B.
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Lou D.
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Lou D.
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Susanna T.
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Darla M.
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Everything was excellent.

CRISTIN F.
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Patricia L.
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JASON B.
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GERARD S.
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REBECCA B.
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YESENIA T.
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DAVIS M.
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The dolly was a little bent but served the purpose.

DAWN S.
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Kristopher W.
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MARY G.
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The gal who checked me in was helpful and excellent.

LANA V.
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Make sure there is gas in the truck. Have better customer service. Have an ice scraper in truck.

Samantha S.
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Not very clear on instructions to drop-off.

TESSA B.
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HORRIBLE!!!!!!!!!!! Reserved a truck 10 days before we needed it. Called to confirm reservation and was told the truck was moved to Kewaunee WI so we would have to drive there to pick it up! We were not notified of this change and received an "oh well" attitude kind of service. This completely screwed our plans for the rental we needed and didnt have the ability to drive to Kewaunee to pick up the truck. I would call other locations and skip this place. Horrible customer service.

EVELYN R.
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this place was very unorganized. a big dog running around inside. computers not working right.

JON H.
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Bob G.
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Not much to say here. I turned in the trailer and got my paperwork and left.

ANN T.
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Carmen W.
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EILEEN K.
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ROBERT L.
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Blake H.
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Gerald M.
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Alicia M.
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Make sure that they are only charged for services utilized. I was charged for a three day rental instead of the one day I used it (returned early). Hoping for speedy resolution!

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