The entire online pick up and drop off processAmit S.
Customer Reviews for Newsed Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tawanda B.
Great service! very fast (:Adia S.
The location itself is a thrift store. Kerosene was being used to heat it up without appropriate ventilation; the fumes were so strong I had to wait outside. The location does not have a computer, so checkout was done on a phone. Be prepared for a very long wait. That said, the staff was extremely kind and helpful. The truck was clean (but bad very little gas left in it). Overall, I would rather use a UHaul location rather than this affiliate, because they'll have more resources and get you in and out faster. Again, though, the staff and was excellent.Georgianna L.
I made reservation for 10' truck at 1st U-haul. When arrived to pick up they said had no trucks & moved my reservation to another U-Haul 10 miles away. On arrival, that office said had NO trucks. Called main U-Haul, on hold for 15 mins. they sent me to 3rd U-Haul another 10 miles away to pick up smaller truck than originally ordered. U-Haul totally disorganized! I ended up paying more mileage for using truck further away from my 1st reservation, and the 2nd location they allegedly 'transferred' my reservation to that had no trucks to even rent. While Newsed office was fine, I wasted lots of my time and money on very frustrating U-Haul experience!Stephen L.
Customer did not leave a comment.leeann P.
The worst UHaul dealer I've ever encountered. Closed in the middle of the day. A storefront on a busy street made it very difficult to self-return. A mile away was a major UHaul facility that would been much easier to access.Ernest K.
Customer did not leave a comment.Alexius W.
Customer did not leave a comment.Jonathon D.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.Brad L.
I was over chargedRaymond R.
Very friendly and great customer service.Farrah G.
Customer did not leave a comment.Stacy U.
The owner of the thrift shop and her family were so lovely and helpful. Accommodating and patient! Would recommend this pick up spot to anyone.Catherine G.
Customer did not leave a comment.donna D.
The call center from Houston was very confusing. They gave false information. They told me I had a truck in Forest Park Ga, and the place knew nothing about it.Paula R.
Customer did not leave a comment.Nolan L.