Very difficult not being able to communicate with a person at the site. I found pick up and drop off very difficult to address all the issues via your online system. I will never do this again.
Abraham H.
Customer Reviews for Nor Meadow Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to improve the website Instruction, can't easily return the truck, it's took me 3 hr. to call the customer service To complete all the return process, it's so ridiculous
peiwen L.Had trouble with uhaul app picking up location.
Linda S.Person should be able to take photo and scan info before arriving. As long as it is already paid for it should be good to go. Quite a lengthy process just for a rental truck.
Linda S.You leave your customers in a very bad situation. I tried to return the van and your websites is completely messed up. I spent over 1 and half hour trying to return it thru the online portal. 1st. Your website is crap! 2nd, it's difficult to get hold of customer service. I called and the wait time was 30 minutes. So I add the option to get a phone call back. Got a call back after waiting and there was.another 30 minute wait time. Adding insult to injury, the caller hung up. At this point I didn't not give a crap.any longer and left the van with the station owner. He tells me every single customer.complains about this system. Its bad.service and you need to fix it! After spending over 150 minutes in hell trying to return this freaking van, I finally get a get a nice woman and told her.my.situation and.how the.system would.not take the photo of mileage and full gas tank. She gave me her email and I sent her the screen shot. I waisted 3 hours of my day dealing with this shit..not cool!
Jimmie G.The mobile app was not working. The online service should be easier for click and go.
Sir William O.The location gives you the option to get the keys from an attendant which is what I choose. When I arrived at my pick up time the workers at this location said I had to do pickup electronically - when I tried to change my order over to an electronic pick up the U-Haul website would not let me do so. When I called customer service I tried to explain this to the representative who was very rude and disconnected the call before resolving my issue of not being able to pick up the keys. I was then on hold with U-Haul for almost an hour trying to get the code to the key lockbox since the next representative I spoke with was able to change over my pick up to an electronic pick up but the code never came via text. When the code finally did come it was an hour after my pickup time and then men at the service center were not sympathetic at all.
Jamie P.Took too long to get the car. The person at the gas station was not helpful, and didn't seem to know what he was doing
Yonatan G.I had some disappointing experiences with the iPhone app concerning checking in and completing the drop off. Also, the U-Haul system itself seemed glitchy with poor response time phone to resolve problems. I was never able to speak to anyone until I reached SHAUN DOUGLAS. Shaun provided me benefit of the doubt and was most gracious to me and troubleshot everything immediately upon reaching out to me via iPhone. He was fair and compassionate, focusing on keeping me as your customer. The gas station manager was helpful initially, but Shaun went there extra mile to make sure I received the proper charges for using the vehicle for three hours in NYC. Thank you for (ultimately) great customer service through Shaun.
Ronald M.We had an extremely unpleasant and frustrating experience. Spent 90 minutes trying to check in. The attendant needed the key number but dismissively refused to provide assistance when I couldn't find it in the mobile app. Spent 35 minutes on call waiting trying to reach customer service to resolve it. The ordeal wasted 2 hours of my time and delayed everything for the rest of day. It was all very stressful, and my moving day spilled into the next day. Terrible customer service during check-in and check-out process. If I am charge in full, I will file a dispute for bad service. You may contact me if you need more information.
Jean P.The check in process is complicated. The Staff at the location is not trained at all to handle this. the Customer care on the phone is not available for help.
William S.Had trouble getting the keys to the vehicle and I had to call because there was no one there to help
Earl D.*** WARNING *** I rented a cargo for "counter pick up". When I get there, the manager of the gas station tells me that they don't do "counter pick up" and require that I use "mobile pick up". But since I already selected for a "counter pick up", the website did not allow me to change it to "mobile pick up". So, I called UHAUL customer service and the rep tried to get the manager to release the keys, but since the manager refused, the rep had to redo the rental for a "mobile pick up", which thankfully she knew to do. I think UHAUL should I either update their website reflecting what their various sites are capable of doing. Otherwise they should require all the sites to comply. Also, I paid for a dolly and they did not put this in the van. If I did not check and ask for it, I would have paid for a service I did not receive. It's a bummer since this location is easily accessible.
Isaac L.The odometer reading that I photographed upon picking up the vehicle was 10806. Ur company billed me at 10744. That is inaccurate and if u check the photo that was taken, you would see that I have been overcharged. Pls review the photos and iwqoild appreciate an adjustment on my invoice. Regards….
joseph R.I was robbed. Self service mess. Vehicle keys not in lock boxes. Nobody in charge, no help. Ended up getting vehicle 1 1/2 later than promised and expected. Charged for mileage I did not used. Poor record keeping. Got charge for somebody's miles or mistakes. Complained and reported issues right away. Multiples calls made. I got promised Region/store manager would call-email. He never called or face to resolve situation. This location and management is such a mess I am sure somebody else have faced the same or similar situations. I got robbed. I haul had a hold of my Credit card and records and they forced me to pay for mileage IDID NOT USED on the vehicle. This was last truck rental using Uhaul. Get extra mileage on somebody else.
Kennetth C.People there was new and have no knowledge on how it works i had to call a guy name Shawn and he help me well.
Hansy L.Overall everything was good no complains. I have rented from this place before and I noticed the they got better. I think it will help if they open on Sundays.
JOSEF Z.It was very simple and easy to-do. No issues have done this twice already. Pleasant and stress experience both times.
daniel Y.I had a reservation for 8am the front desk person told me that the manager was running late. I asked him to please call find out what time he is coming in because I had to move my stuff at 8am. He just ignored me. Then I ask him why he is ignoring me he tells me I already told you he is late. I told the cashier I really need to go I don't have time to wait. Again ignoring me. The manager came in 15 mins later. I then ask the cashier is that the manager he ignores me so I ask the manager her are you the manager he tells me yes but he needs a second. That second turned into 10 mins. Then he decides to help out other people not me. Then tells me to go into the app to do the check out that I already did. Worst experience with U-Haul I rented in the pass always had a wonderful experience. This time not so much. I left there around 8:35. From being there at 8am.
Joshua M.There was some confusion on the Dropbox return process. But the key is the car was Successfully dropped off and I keep the car key back to the person who works in a gas station. At the beginning the person to the gas station refuse to give me back the key to check the mileage and take a picture for the return process. But at the end he let me open the car and check the mileage and finish the process.
Marcus L.It was very hard to get keys from this locations
Katherine D.Very poor service and uncomfortable.
STEVEN SANG WOON L.Sam from the Uhaul is extremely helpful and very pleasant He has helped me before and makes It easy to work with. Thank you. Susan Sorin
SUSANA K.An absolutely horrible experience. Had to wait on hold w customer service for almost an hour and got hung up on twice with no callback. So many glitches in the self service system too. Going to whatever I can to not use u-haul in the future.
Scott P.The process of everything was ridiculous it took forever to get the vehicle I had to call customer service my pick up time was 10 took forever to get the keys over a hour and half and the location doesn't help or know anything and we're rude
Noah D.The gentlemen SAM helped me out since I was not savvy with the app to do all the entering of information. He was helpful which made a difference during these uncertain times. Thank you.
Susan or Leon S.I reserved a 7am pickup with 24/7. Unfortunately, the key to my truck was not in the lockbox and the location did not open until 8am. So, I had to wait in the rain until 8am and no one was able to help me.
Maria M.Very on professional people and very expensive 72 minutes 19 miles charge me 73$
Timmy H.The person who helped me Sammy was wonderful. Check in and out was done with ease. He was very friendly and knowledgeable about any question I had. Thank you Sammy! John Torres
John T.IT was my first experience ,and Im not young Please explain for customers that easy way to check in and out on the phone because for me nobody explain and that location doesn't have WIFI service and I have to go little far from that station to get service on my phone Customer service of that station very bad nobody care about client
Natalia B.This location has the worst service ever. Once I finally got my U-Haul app to work and complete mobile checkout. I went to the lockbox where the key was suppose to be and it was empty. When I went inside and explained to the guy that the key was not where it needed to be he replied come back tomorrow. After being persistent in why I couldn't come back tomorrow. He decided to call someone over the phone and that person guided him to some room where the key was hidden. Ruined the whole “Mobile quick checkout†experience for me. It took me about to 40 min to compete this whole process.
Miguel A.Rental is at a gas station and got charged extra for after hours when it was never disclosed to me. Individual helping me also wasn't familiar with computer system. Very fustrating!
Monica A.Everything worked out well
Michael A.New check drop off process was a bit confusing at first. Was not made aware of it earlier.
MICHAEL B.Everything was easy. But the van was dirty and I had to line the floor with plastic to protect my furniture. Otherwise, it was OK.
Yoram G.Very rude people worst customer service ever
Sergey R.Great service.. I was hesitant due to previous feedback but i didn't find any issues with my rental.
Francisco B.phone app rental not available
Miyaseki P.Clean the vans. It was dirty and it smelled really bad. Customer service over the phone was rude and unhelpful. She said it's normal for customers to not receive equipment as ordered. Not ordering a van from uhaul ever again.
Stephen L.I would only recommend this location for convenience, since it's nearby. Otherwise, I would not. First, the app was not working properly so I could not complete the assessment before using the truck. Second, the trunk was not cleaned. Then if I didn't show pictures afterwards, the cleaning charge was up to me. That is not fair.
Ricardo A.Be willing to help yourcustomers u
Ernesto C.Excelent service
Claudia S.The process to pick up was horrible
Darin J.The first staff member that waited on me was distant and not particularly friendly. The second person to do so was "all business" but did a good job. A little more friendliness would have been appreciated. The van did well and I was treated fairly, if not warmly.
Howard F.the lock box wasnt opening when I was returning the key..instead I had to leave it with the gas station cashier
Mohammad Fahim S.The van could get cleaned after someone drop off
Luis P.The staff at this location is extremely polite and professional, and very accommodating. Thank you for a smooth experience.
Joanna M.Fast and friendly service
Joseph D.Fast friendly service
Joseph D.Nothing. The registration was fast and the U-Haul gas filled. The staff were knowledgeable and courteous.
ROSEMARY C.The attendant that helped me was very rude and the van I rented was dirty! I do not recommend this location one bit!
LUCIA R.Uhaul computers were down! I had to wait 2 hours before we could drive the van away. It delayed our moving day significantly.
ROSEMARIE M.Van was extremely dirty in and out.
Samir H.entregue la camioneta ayer domingo, no habia servicio e ingresaron la entrega apenas hoy y me cobraron de mi targeta como si hubiera utilizado el servicio hasta hoy en la mañana, quede desepcionado con ustedes.
jorge M.It was the easiest way to rent a U-haul thru a phone! Thank you U-haul. I had no problems and they will send you a receipt upon request.
CHRISTOPHER B.Clean the Van out before sending it out. Van was disgusting.
James C.EXCELLENT SERVICE , GREAT PEOPLE , EASY ACCESS LOCATION
HARJOT S.Very nice customer service.
jane D.Be more customer friendly and less attitude to your customers
gershon M.THE smell of rubber in the cockpit is unbearable but it's something that could be addressed by the manufacturer. Thankx
Eduard K.It says self checkout. Just start process and follow the on screen steps, yet we weren't even able to get the keys and weren't able to even complete the final step which is 8 that asks you to to read odometer mileage and fuel tank range. However even though we didn't recieve keys nor complete step 8 we were still charged and were not able to cancel transaction even after calling. Terrible online service , instructions are misleading (being that they say you can pickup and drop off at anytime) , and customer service was terrible didn't know anything about self pickup on how to obtain keys and couldnt help us in any way.
Destini F.I had reservation for 2 Cargo Van but end up have only one. I have to rush to another location to get other one. That waste me an hour.
Chun Chung I.It was very convenient and the assistant was great..
Sheila B.The gentleman helping was really nice and helpful but the van was messy. It still had the half full coffee mug from the last customer and garbage bags in the back. I will go back to this location only because its convenient.
WILLIAMP S.Quick, easy, and painless
Christine B.Clean the van was really dirty. Make sure van is maintained. Make sure all vehicle equipment is up to par
asid N.