Customer Reviews for North Broadway Enterprises
(U-Haul Neighborhood Dealer)

27 reviews

2115 N Broadway   Lexington, KY 40505

(859) 293-6987

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(859) 293-6987

2115 N Broadway
Lexington, KY 40505

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JARAD B. 
Rating:
5.0

Customer did not leave a comment.

prakash P. 
Rating:
5.0

At the last minute the U-Haul came through for us. We needed it for 2 day but ended up needing it for 3 and they said no problem 👍

CYRIL AIDAN R. 
Rating:
3.0

The pickup location was changed at the last minute then when the truck was picked up, the condition was incorrect in that it was damaged on the outside. Further the things ordered/ blankets and dolly were not in the truck and had to be driven to a different location to get them. Should not have that mileage charged to my mileage allotment

Anthony C. 
Rating:
4.0

A few blankets were damp and couldn't be used.

PHILIP W. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

This gas station was filthy dirty. There was no one at the counter. A line formed and a lady eventually appeared. Asked if I was in the right place to turn the truck in. She said yes and I handed her the key. Asked if I could get some kind of receipt. She said they'd email something when it was checked in. Never got a thing. Will definitely check out other companies before any future moves.

NORMA H. 
Rating:
1.0

The drop off location was unmarked and it was hard to understand what to do - since the clerk was the gas station attendant it was unclear who to talk to.

GERARDGABRIEL H. 
Rating:
2.0

the rep behind the counter did not know what to do when I brought my key in.. this caused to worry and when I returned home, called the 800 Uhaul number to say I returned the truck in good condition and full tank, etc.. But the rep did not check anything.

Maher S. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
1.0

Rented from uhaul by my house. You forced me to drive across town to pick up and then back to another store for dolly. This added to the miles so you could charge more.

ken S. 
Rating:
1.0

I dropped the truck off 2hrs before time and was still charged for an extra day! Causing my bank account to overdraw

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

The truck drove well

Saburah E. 
Rating:
3.0

I was the first customer for the employee to input. This was the third place that day I had to contact about availability. U haul customer service needs improvement. I had to call twice and wait around 40 minuted each time to talk with a representative, to then be transferred to a regional person. Regional was suppose to call on availability. Called once on an unreasonable distance and size of truck and then was suppose to call me back. Never received a call, so I called again. Was referred to this location, seven hours after my scheduled pick up time at a location closer to my home. You really need to fix this!!!!!!

James R. 
Rating:
5.0

No moving blankets were provided.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
1.0

There was no phone number available on the web. Our pick up location was changed at the last minute with no phone call. We had to drive there the day beforehand to make sure that it actually existed because we finally found a number- left a message- and no one ever returned it. We needed blankets- they didn't have any. It was a complete mess and we will probably not ever use UHaul again and plan to contact the Better Business Bureau because of the incredibly poor service (multiple phone calls, changed from a 15 foot truck to 26 without any notice and the local manager lied to the national person and said that he had left voice mails for us). I asked her to have him call us- his name is Chase Martin- and he never did- still hasn't. Really terrible business practices all the way around.

PATRICK M. 
Rating:
1.0

Make sure the truck is clean, make sure the truck is thoroughly checked for previous damage and make note of said damage prior to re-assigning, make sure equipment (e.g., utility dolly) is not broken prior to renting it out again, make sure that all items that are requested for rental are available at one location not 4 that are 40 miles apart.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
4.0

Customer did not leave a comment.

randy M. 
Rating:
3.0

None

MATTHEW D. 
Rating:
1.0

The business owner was not there @ the time of me picking up the truck. we did everything on the phone while I was @ his office and he was not

sarmad H. 
Rating:
2.0

I wouldn't recommend this location if you need anything extra. I ordered online thinking it was a store and payed extra for the bigger dolly. Went though the self check in couldn't get the bigger dolly nor was there one in the truck. Waited on hold for ever to try and get a dolly from another location just to not even needed it in the end.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
No reviews have been submitted for this location.

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