Customer Reviews for North Hill Shell
(U-Haul Neighborhood Dealer)

72 reviews

1330 Wentworth Ave   Pincher Creek, AB T0K1W0

(587) 788-0713

Location Hours

  • Mon-Sat: 6 am - 9 pm
  • Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(587) 788-0713

1330 Wentworth Ave
Pincher Creek, AB T0K1W0

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 9 pm
  • Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Although the site had a great deal of difficulty with the previous renter of the truck they went out of their way to make it work for us.

Leroy G. 
Rating:
5.0

Nothing to complain excellent service

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Laurent M. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE R. 
Rating:
5.0

I would like to commend Mr. James shell of pincher creek for his great customer service to us.

Katherine A. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Laurent M. 
Rating:
4.0

James at the Pincher Creek Alberta Shell Gas Bar give Top Rate service.

Harley B. 
Rating:
5.0

I was very disappointed that the charge for a 5x8 trailer was 1585 to nanaimo and 335 to delta,.Please explain to me the vast difference in costs,only 26 miles separate the two locations?

William M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
2.0

I had to rent a truck, I couldn't do it on line so I went in. After 45 minutes of trying to get a tuck I was told I couldn't rent because they couldn't finish the paperwork. Then a staff member came out to my car was I leaving and said he had to use Google chrome, he said he had trouble renting out trucks for over a week. It took over an hour to rent a truck. I don't understand why a large company like uhaul has such problems renting trucks. It's so disappointing when you see several trucks in the lot and you have so much adversity to rent one.

Henry T. 
Rating:
5.0

Young man was excellent to deal with and very helpful.

Reiny P. 
Rating:
5.0

Awesome helpful staff

brian K. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Great and easy to deal with!

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Laurent M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

None

Schalk D. 
Rating:
5.0

Customer did not leave a comment.

DAHRLYNE K. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
1.0

The unit was supposed to be delivered to Cranbrook. I had to drive to Pincher Creek to pick up. The lady who I spoke with said she tried to get a hold of me on my cell and this was not true as I had my phone on hand all weekend, especially within the 24 hour. Inside of the unit smelled like gas which has leached into my mattress and other furniture. Disgusting. Had to wipe down inside of unit as the inside was probably not wiped down and disinfected to prevent Covid. I am greatly disappointed and will never recommend.

perci W. 
Rating:
5.0

Excellent helpful staff

brian K. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Sanitize

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
2.0

Put all KM. in KM. on the forms , not Miles for Canadains

Ken H. 
Rating:
1.0

Keep it up !!

DIANNE G. 
Rating:
3.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Stephen A B. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
1.0

Follow up service was terrible Very poor customer relations Little or no knowledge of equipment

Elden S. 
Rating:
5.0

Nothing it was excellent and easy and much appreciated the welcome after a long weekend of moving

Kathleen M. 
Rating:
3.0

trailers should have little jacks for unhooking

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

Customer did not leave a comment.

byron H. 
Rating:
4.0

Customer did not leave a comment.

DIANNE G. 
Rating:
5.0

Quick simple looked at me very well

Doug G. 
Rating:
5.0

The staff was great. Thank you.

arthur D. 
Rating:
5.0

As I was unhooking the trailer at the drop location, a staff member came out and helped me, which he didn't have to. Went beyond great service. Another 5 stars!! Thank you U-Haul, the staff at both locations, plus office staff when helping to me to find another pickup location were all amazing. Can't thank you enough.

Lesa K. 
Rating:
4.0

The truck hadn't been swept out from previous renter

Lynn K. 
Rating:
5.0

Girls in office and in phone where awesome ty. Was able to go from Calgary and drop off in pincher Creek

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

tony V. 
Rating:
3.0

The truck was not available when I arrived at my pick-up time (September 1 at 7:30 a.m.; 20 foot truck). The employee asked if he could call me when it came in. Because I had helpers already on the road from Lethbridge and High River I asked him if he could call the person who still had the truck, which he did. It was not going to be returned until 9:00. I left and returned at 9:00. Another employee said she had called me while I was on my way back to town and talked to one of my sisters to say that truck was not going to be available but they had a 26 foot truck (which I had asked for in my original request). After the paper work was done (and I gingerly drove the truck to the acreage!) all went well.

Sylbia R. 
Rating:
5.0

Nothing to improve. Owner was very helpful.

Neil M. 
Rating:
5.0

Very pleasant to work with and price was bang in to the quote they gave us

cindy B. 
Rating:
3.0

Customer did not leave a comment.

Clay W. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
3.0

No mats/pads were available that we ordered

Curtis H. 
Rating:
5.0

The owners are wonderful people and you should have them train other dealers on how to treat and deal with a customer however the Uhaul operation as a whole is filled with problems and I spoke with the area manager Jason who also is great and he has a good knowledge on the fix . At this point I would change the name to U Hell

Dan T. 
Rating:
5.0

Staff here were very helpful checking in the vehicle.

Neil M. 
Rating:
5.0

Staff at location are very good. Found empty water bottle under passenger seat & cigarette butt beside passenger seat, had to clean mirrors(bird crap)

Peter P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very pleasant to deal with after putting up with such crap from the Cranbrook location.

Jason K. 
Rating:
5.0

Great customer service and uhaul truck is very clean . Excellent employees

Hiren P. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Great service!

Mark G. 
Rating:
3.0

Again the place was very busy and it took awhile to get the vehicle returned but the people were pleasant to work with.

Kim M. 
Rating:
5.0

The staff member was very helpful.

Spencer V. 
Rating:
2.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Bernice C. 
Rating:
5.0

Customer did not leave a comment.

jennifer W. 
Rating:
3.0

No choice in this area. Very accommodating, and tried hard, but also very new to the business

Herky C. 
Rating:
5.0

Customer did not leave a comment.

Virginia D. 
Rating:
3.0

It took a while to get on the road but this seemed to be a result of software problems.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Cameron A. 
Rating:
3.0

Had a 4 day rental within 30 hours i was called and pestered to bring the trailer back called a customer service manger and the woman i spoke with had no interest in returning the cdw charge which i did not approve of or offer me and kinda refund because i had to bring the trailer back the next day even though it was rented for 4 days so i took it back and went to a local place and had to pay rent on a different trailer so i was over charged from my all in amount and had to bring the trailer back after 30 days on a 4 day rental in a nut shell and the representatives would rather lose a customer then resolve the issue so the customer would return for future services

Chris W. 
No reviews have been submitted for this location.

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