I was supposed to pick this truck up at a different location. Got a call at the last minute that location was changed. This was a small storage space and did not have an attendant on site. I have to go back and forth to the other location to finally get my truck.Abbas H.
Customer Reviews for Northwest Self Storage Corvallis
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A bit confusing to find since it was across the street and down an alley across from the UHaul center. Also difficult to back the van out of the tight parking area solo, had to ask for assistance.Victor P.
Rental was supposed to start at 8 but they key was not in the lockbox. Called customer support who asked us to wait until 9 when the office where we were renting the vehicle from opened and that for our troubles we wouldn't be charged for gas or mileage. When we finally got the key from the employee, we received no apology or sympathy, the vehicle had dirt and leaves all of the inside. We reutned the vehicle to find that we were charged for both gas and mileage. So we didn't get the key until an hour after we were supposed to, the employee at the rental site couldn't have cared less, the vehicle was dirty, and we were charged for things we were told my the customer support rep (I believe the district manager) that we woukdnt be charged for. I will never rent from this uhaul location ever again even if it is my last resort. I will tell everyone I know about my experience at this location and get as many people as possible to not use this location.Austin M.
The owner of the storage place had a fancy black car that was blocking the only parking place that was for the U-Haul. I honked and he told me to take the truck inside the storage place, which had a fence that could only be entered by a secret code, so I don't know how the next person is going to have access to the truck. It got me angry, because I was expecting to return it to the same place.Sonia A.
Customer did not leave a comment.Joshua S.