They overcharged me I paid, but I will never recommend this to anyone because of the customer service level and the untidiness of the vehicle
Mohammad R
Customer Reviews for Novelty Grocers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Booking process was a disaster, wrong location got picked initially and customer service sucks , they really don’t care. Suggesting a new pick up location is so easy from customer care like nothing has happened. Got help from Jeff the manager for brampton and nearby locations who helped me but he was a bit frustrated as it was a sunday and customer service gave me his personal number to contact. Moreover insurance was put on tor me, which i never opted for and now had to call and get it removed, Jeff helped me here again. Overall it was a shit experience with u haul and i would prefer home depot next time and something i would recommend to friends and family too.
Sandeep MThe company didn't honor the reservation guarantee $50, just because even after they had to cancel my booking due to non-availability, I supposedly arranged the vehicle on my own. Obviously I was going to try to arrange something as it was my moving day. I was on call with customer service rep and she could have provided me the same solution that I did on my own, by she didn't. I request you to honor your reservation guarantee policy and pay me $50.
JATTAN DIt took 45 minutes to pick the truck, the representative at the counter wasnt trained enough to handle the situation. They were not professional with the work. The reason for wait was, they didnt closed a booking from previous day , which was not allowing them to initiate my rental . I am worried about being over charged as still i havent received any closure email for rental complete. It is also not showing in orders in my account . Shocking experience at this place
RAMAN DGood location, didn't have issues with booking or actually picking up the truck. It was clean and maintained, except that I couldn't adjust side mirrors, but they were placed good enough for me. There is a gas station a few minutes drive from here, which is really convenient for re-filling.
Vladlen T