Customer Reviews for NSA Hide Away Storage Zephyrhills
(U-Haul Neighborhood Dealer)

139 reviews

37148 SR 54   Zephyrhills, FL 33542

(813) 377-3754

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(813) 377-3754

37148 SR 54
Zephyrhills, FL 33542

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you so much.

Grant B. 
Rating:
5.0

Customer did not leave a comment.

Mohamad N. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

The rollup door got stuck and I could not get it back down….

Ruth F. 
Rating:
5.0

Piece of trash truck. Failing brakes,no a/c, etc etc. Uhaul should be ashamed.

Alberto S. 
Rating:
2.0

Man that waited on us rude .Not friendly at all

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Make roadside assistance quicker response time and regular routine maintenance.

Laura A. 
Rating:
5.0

Nothing. You have great customer service.

Marina W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

Connie J. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Louis E. 
Rating:
5.0

I appreciate that clean facility and helpful staff. I was treated very well and would highly recommend.

Lance S. 
Rating:
5.0

Find a closer drop off location. The town I was in had two different UHaul sites. But neither one of those were a drop off point.

Jeanette L. 
Rating:
5.0

Very helpful and friendly staff.

Didimo M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

They are my favorite. Had stuff in storage a few years ago and never a problem! Welcoming staff, pleasant atmosphere and neat surroundings!

JOY A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Lorena O. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Definitely will use uhaul again. Dons Auto Body is great

John N. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

Shasta S. 
Rating:
5.0

We did 24/7 and it was very easy

Stephanie D. 
Rating:
5.0

I have always enjoyed renting from Hide Away as they are very friendly and helpful.

Sarah G. 
Rating:
5.0

Excelent

Roselvet G. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
4.0

Na

Chase S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Love LOU great customer service

Rona F. 
Rating:
3.0

The windshield on the inside was dirty and my drive was rainy and it was difficult to see I had to stop and clean it

Linda S. 
Rating:
3.0

Customer did not leave a comment.

Celeste D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
3.0

Service was not very friendly

Victoria W. 
Rating:
5.0

Everything was good and Tammy was great. She's the lactation attendant. She made it very easy

Carmelo C. 
Rating:
3.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
4.0

The truck cab was dirty and the vehicle steering was bad almost went off the several times

John P. 
Rating:
3.0

I ordered 2 furniture dollies online, but when I arrived at the office they did not have any on hand. I should be able to find that out online when I was placing my order.

Lexine S. 
Rating:
5.0

Everything was great.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Bryon P. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Bernadettefrance S. 
Rating:
5.0

I do not think it is necessary to do anything. Everything was excellent. Thank you for such great service.

LAURA M. 
Rating:
5.0

The 24hour pick up is poorly designed. We tried to pick up our Uhaul before the location opened with the 24hour pick up option. The online person who was supposed to get us out code was useless. They were there for a moment and then disappeared. Never answered us after the first contact. We tried calling and couldn't get through. Ended up putting us over 2hours behind with our move. Very disappointed with the online pick up. Terrible...never will do that again

Marc K. 
Rating:
5.0

Customer did not leave a comment.

Sir-Martinique B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen E. 
Rating:
5.0

Staff was friendly and very helpful

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Nothing she was so kind and helped anyway she could.

Deshawn W. 
Rating:
5.0

Customer did not leave a comment.

Bernard P. 
Rating:
5.0

Both of the workers were very helpful, and made sure they took care of my needs on the spot! I'm extremely happy that I chose this location.

Aljenaye B. 
Rating:
4.0

Customer did not leave a comment.

mary P. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

No comments

Phillip J. 
Rating:
1.0

Will not be back

wilson M. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

None. These guys were great. Came out to meet me, walked me in and took care of me.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Dee L. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

The truck size was larger than I needed I wish they could have gotten a smaller one

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Keywon B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Awesome stlre frirndly

John K. 
Rating:
5.0

Great customer service

angel R. 
Rating:
5.0

friendly, professional, and helpful.

Warren S. 
Rating:
5.0

Everyone was extremely friedly and helpful. They made you feel so happy in spite of all the hard work we were doing in moving. Thank you.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

dwight C. 
Rating:
5.0

Customer did not leave a comment.

rebecca S. 
Rating:
5.0

Everyone was very helpful with the process.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Very clean location, Truck was clean, very friendly staff. Great prices

Hiram N. 
Rating:
3.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Kristi C. 
Rating:
2.0

I put the proper fuel back in the unit they charged me for fuel now I'm looking at my bank transactions and they're over charging me for my U-Haul rental I've been trying to contact them with no avail I'm getting ready to try to contact them again today the contract stated how much fuel it had in it but it was wrong I brought it to the attention of the rental agent he said he would correct that he never did so therefore they charged me for fuel I looked at my bank transaction today they charge me for the full rental with the fuel and still have the pending so I can balance against my debit card overcharging me unacceptable

DEAN C. 
Rating:
4.0

Customer did not leave a comment.

Evelyn N. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

awesome truck and service!!

Donald W. 
Rating:
5.0

Online checkin process was a hassle. Did not accept my info. Had to call customer support to get it done. Finally after 45 minutes of phone and chat support standing outside in freezing cold it worked. Then, the code provided for key lock box did not work. Called the 24/7 phone number for Richard koon I think his name was several times, left messages, still to this point 15 hrs later have not heard anything from him. Luckily the storage unit property manager lived on site and had just woken up. He helped us get in. From arrival to driving away was well over an hour and set us behind with paid U-Haul moving helpers waiting. Had reserved 4 hours of labor but it took 5 due to the delay. Cost me an extra $45. I expect to be reimbursed. Will file complaint. Will not use this rental service again. Horrible check in experience.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
4.0

Customer did not leave a comment.

mary P. 
Rating:
3.0

The rep was that helped was very friendly the only thing that was good is I needed to rent a appliance dolly and she said there wasn't one available even though I could see one in front of me she said the computer was telling her differently but she didn't know why for sure so she thought it must be reserved for a different customer.

Kimberly M. 
Rating:
5.0

Fast courteous service and an exceptionally clean facility and truck. Thanks!

Nolan L. 
Rating:
5.0

Customer did not leave a comment.

Neal N. 
Rating:
5.0

Customer did not leave a comment.

Rhea J. 
Rating:
5.0

The drop off went very smoothly. Friendly staff.

Krzysztof K. 
Rating:
4.0

Customer did not leave a comment.

Neal N. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Do nothing to this location..Manager Lou was like a big brother helping with the U Haul rental and storage unit ..Thanks

John M. 
Rating:
5.0

Customer did not leave a comment.

Bethany R. 
Rating:
5.0

Customer did not leave a comment.

Doreen S. 
Rating:
5.0

The original location this rental was set up for was a mess. We had to go to this location because the first location was incompetent.

steven C. 
No reviews have been submitted for this location.

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