Customer Reviews for NSA Hide Away Storage Zephyrhills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of NSA Hide Away Storage Zephyrhills

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Marc K. on

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The 24hour pick up is poorly designed. We tried to pick up our Uhaul before the location opened with the 24hour pick up option. The online person who was supposed to get us out code was useless. They were there for a moment and then disappeared. Never answered us after the first contact. We tried calling and couldn't get through. Ended up putting us over 2hours behind with our move. Very disappointed with the online pick up. Terrible...never will do that again

Sir-Martinique B. on

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Kathleen E. on

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Jeremy M. on

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Timothy A. on

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Deshawn W. on

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Nothing she was so kind and helped anyway she could.

Bernard P. on

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Aljenaye B. on

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Both of the workers were very helpful, and made sure they took care of my needs on the spot! I'm extremely happy that I chose this location.

mary P. on

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Justin H. on

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Jose R. on

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Phillip J. on

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No comments

wilson M. on

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Will not be back

Joshua K. on

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Timothy B. on

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None. These guys were great. Came out to meet me, walked me in and took care of me.

Dee L. on

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Robert P. on

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Mike M. on

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The truck size was larger than I needed I wish they could have gotten a smaller one

Keywon B. on

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KEVIN A. on

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John K. on

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Awesome stlre frirndly

angel R. on

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Great customer service

Warren S. on

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friendly, professional, and helpful.

Mary D. on

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Everyone was extremely friedly and helpful. They made you feel so happy in spite of all the hard work we were doing in moving. Thank you.

dwight C. on

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rebecca S. on

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Richard F. on

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Everyone was very helpful with the process.

Michael L. on

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Tom S. on

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Hiram N. on

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Very clean location, Truck was clean, very friendly staff. Great prices

Anna C. on

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Kristi C. on

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DEAN C. on

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I put the proper fuel back in the unit they charged me for fuel now I'm looking at my bank transactions and they're over charging me for my U-Haul rental I've been trying to contact them with no avail I'm getting ready to try to contact them again today the contract stated how much fuel it had in it but it was wrong I brought it to the attention of the rental agent he said he would correct that he never did so therefore they charged me for fuel I looked at my bank transaction today they charge me for the full rental with the fuel and still have the pending so I can balance against my debit card overcharging me unacceptable

Evelyn N. on

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Don P. on

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Donald W. on

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awesome truck and service!!

Tyler L. on

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Online checkin process was a hassle. Did not accept my info. Had to call customer support to get it done. Finally after 45 minutes of phone and chat support standing outside in freezing cold it worked. Then, the code provided for key lock box did not work. Called the 24/7 phone number for Richard koon I think his name was several times, left messages, still to this point 15 hrs later have not heard anything from him. Luckily the storage unit property manager lived on site and had just woken up. He helped us get in. From arrival to driving away was well over an hour and set us behind with paid U-Haul moving helpers waiting. Had reserved 4 hours of labor but it took 5 due to the delay. Cost me an extra $45. I expect to be reimbursed. Will file complaint. Will not use this rental service again. Horrible check in experience.

Erin D. on

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mary P. on

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Kimberly M. on

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The rep was that helped was very friendly the only thing that was good is I needed to rent a appliance dolly and she said there wasn't one available even though I could see one in front of me she said the computer was telling her differently but she didn't know why for sure so she thought it must be reserved for a different customer.

Nolan L. on

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Fast courteous service and an exceptionally clean facility and truck. Thanks!

Neal N. on

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Rhea J. on

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Krzysztof K. on

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The drop off went very smoothly. Friendly staff.

Neal N. on

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Gary F. on

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John M. on

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Do nothing to this location..Manager Lou was like a big brother helping with the U Haul rental and storage unit ..Thanks

Bethany R. on

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Doreen S. on

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steven C. on

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The original location this rental was set up for was a mess. We had to go to this location because the first location was incompetent.

Steve D. on

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Staff was very pleasant, professional and efficient.

JAMES M. on

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Iris G. on

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I like the person who went out if her way to get me a reservation. Her name was Sheila at U-Stor. Thank you and please make sure she gets this. She does not work where I got the u-haul

William K. on

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Tracy H. on

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Juanita K. on

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Darin S. on

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Some reason when I returned the truck it said it was due back the day before, but on my paperwork it wasn’t due back until today. When I told the clerk when I got the truck I was going to be returning it Monday

NATALIE S. on

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allen B. on

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They booked it for more days then needed I only needed 2 days not 4. No refund for days not used.

Stacey D. on

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Stephen D. on

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Dennis M. on

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MARY H. on

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Lou has great customer service

SEBASTIEN L. on

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My only recommendation for this location is that the Uhaul box needs to be much visible for customer to feel confident that their dropping off the keys at the right place. There wasn’t a uhaul box and we were suppose to slide the key through a soace in th door but there aren’t any uhaul sing there.

Wendy E. on

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Phone system wasn't working correctly as either it didn't connect or routed to main office. I had to end up driving to location several times to communicate with them.

Angel D. on

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Barry M. on

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JOHN C. on

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LARRY S. on

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Daniel G. on

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john D. on

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outstanding

Robert E. on

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michael L. on

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They went out of their way to help us.

Betty K. on

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Keep people like the one there now , HE'S AWESOME !!!!

VINCE M. on

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SHANDA B. on

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Jade S. on

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Horrible experience. Had to pick up the truck not at the location I reserved it from a week prior. I was not contacted or informed until I showed up. The new location was 8 miles away in Friday evening traffic and we almost didn’t make it in time. Lou, at Hideay Storage was understateding and tried to correct. Ironically, passed 2 uhaul rentals along the way. TERRIBLE customer service from Uhaul and Park and Store and Jeffrey. I will look elsewhere for a rental truck when needed.

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Everything was perfect.

Blaine H. on

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Melody G. on

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Rhonda A. on

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Larry H. on

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My experience was the best ever with U-haul and credit goes to the manager Lou. Lou is an asset to your company and Hideaway Storage!

Don P. on

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WAYNE P. on

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Quick service. I was in and out in no time

Jonathon D. on

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Same as above.

HELEN W. on

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THOMAS J. on

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KEITH P. on

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The gentleman was quick in receiving my truck so that I could get home and arrange my new home. Every body there was very nice.

Michelle S. on

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Would not price match penske trucks price way to expensive