Customer Reviews for Oak Dollar Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oak Dollar Plus

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Linda S.
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Compensate for the horrible standards when dealing with small business dealerships

Hugh P.
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The experience was less than satisfactory from the grumpy man (?owner) to the incomprehensible drop off instructions. When logging on to the website we gave up as it was not allowing us to give the location of the truck. Under the guise of saving us time (saves you $) you will then charge us $20! Will rent elsewhere next time. I have no interest in using an app

JASVINDER M.
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Customer did not leave a comment.

Robert Bruce B.
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My experience with you was terrific. You were kind, informative and when I didn't understand something it was clearly explained! I thank you kindly.

TIMOTHY S.
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Customer did not leave a comment.

Rick G.
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1. I had to walk two long blocks to even get to where the van was parked. 2. There was no UHaul ID on the van and to say that it was tired would be an understatement. 3. The amount of detail that you demanded of me prior to getting behind the wheel and (particularly) after returning the vehicle made it an experience I will never repeat again. 4. IF I was ever again to rent from UHaul it would only be at one of your depot's, never again from some sub station.

Matthew T.
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Customer did not leave a comment.

Patrick M.
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The reservation system is cumbersome. The entire experience with the app and website is frustrating and cumbersome. After we returned the truck, provided all the required info and photos via the app and paid as requested, we never received any confirmation or found anything online that resembles an invoice. There is no breakdown of charges, mileage, etc, just a note of the "amount paid to date". We assume we are fully paid up on the account but no way to know for sure as there was no furher communication from UHaul to say the truck was returned okay and that we are done. On top of that, the battery died at our first stop and we had to arrange to get a boost to get the truck going again.

William R.
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truck was a little hard to locate, but convenient checkin with smart phone.

PIETRO S.
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There was no washer fluid in the vehicle. The windows were dirty and it rained just enough to smear the glass with the film. Also the process for returning the vehicle was not simple. I had to call support to get the truck returned using the website as the app failed to work.

PAUL N.
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I have recommended this U-Haul location before! The staff at this location are great - very friendly, very helpful, and very patient with me when I had trouble pulling up the website on my phone! Thanks!

kurt T.
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Customer did not leave a comment.

LAWRENCE L.
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The van looked clean so we marked the cleanliness as "Acceptable" when we got the van. However, there was a cockcroach at the dashboard and some other bugs were found at the cargo. The van should be thoroughly cleaned and sanitized by your staff before the next customer rents it.

Kevin A.
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Customer did not leave a comment.

Alexander Z.
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Problems were a broken drivers mirror and there was some fast food wrappers in the passenger door and the back of the van. Mostly the return process at night was so long and protracted that it made me question renting again from uhaul. And uhaul STILL hasn't changed my email address!!!!! I haven't had my share email for over 10 years!!! And every time I rant from you they say it is changed but it is NOT so it complicated the pick up and return immensely!!!! I want someone to call me about this please! 6043199655

Astic T.
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1) The identification number you gave for the truck was nowhere to be seen on the vehicle. Why not simply give the registration number? This would be so much easier rather than having me to call your call center for more than half-an-hour to be given the registration number so I can identify my truck!!! 2) The pictures for the state of the vehicle you had were not even the same vehicle. You could see on the pictures that this was not the same truck! You could even see the registration number, which did not match with the current vehicle. This is ridiculous.

BRETTADAM H.
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fantastic location, professional service!

LISA K.
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Staff was very nice and helpful.

Rachel H.
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I don't have much internet on my phone, so it's annoying that I need to use it to sign in and do the checks on the car

Darcy D.
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My "return at night" online form would not process after three attempts. I'm unsure whether that added to my cost but I had to call in to the hotline to make sure I got credit for returning the vehicle.

Sara C.
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Customer did not leave a comment.

Andrew S.
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Customer did not leave a comment.

Stephen T.
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I was told the van was parked on Wolfe Avenue - wolfe is a very long street , I need more specific directions. I ended up walking the entirety of Wolfe in the heat. I was also told the box for the key drop was inside the car. It was actually outside the car. I spent 20 minutes trying to find it.

MARGARET B.
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Excellent experience. Very friendly staff, everything ran smoothly

surinder S.
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The 24/7 truck share for my confirmed/guaranteed reservation did not work at this location. Your site could not recognize my location as it kept saying i was not at location. The bar code on the back door of this location would not scan - I tried 32 times to scan the bar code and each time I received a message "There was an issue with the barcode photo, please check it and try again". Because the location was closed, i tried to reach customer service and 26 minutes later got a hold of someone who said that their system recognized i had started the pickup process but that I was not at the location. I explained I was at the location and was standing in front of the back door with the Uhaul bar code but their system would not recognize my location nor the bar code. She informed me that I would be put thru to the team that troubleshoots the online truck pickup process and that I would not be put into another cue. She connected me which automatically call forwarded back to the original cue. after another 38 minutes I got thru to Curtis (Altus) who tried to call the location manager on their cell number but they were not answering ( 9 a.m. on Saturday). Meanwhile my wife on her cell phone (after a 40 minute wait) contacted Chris (from Uhaul help) who was able to help by making some other suggestions and finally suggesting reinstalling the uhaul app. And then finally we were able to proceed with the process - a few more hicupps with the system not accepting some photos etc but we got it done. We had an 8 am pick reserved; we arrived at 7:50 and had continiously tried the "truck pickup process" (we had previously checked and had added the DL info/photo etc) we were on hold for a total of over an hour (if you include both cell phones it was actually over an 1.5 hours). Because of Uhaul's system/program problems, the lengthy and customer service waits, the inability for customer service to actually help with this automated process, the location manager not answering his phone, we did not get this vehicle ready to go until 9:25 a.m a full 1 hour and 35 minutes from when I initiated the pick up process. This is very poor quality of service and unacceptable - especially for a service that is being touted as customer convenient and user friendly. Not only was I delayed by over an hour and half, but I had 2 labourer's hired at $20 an hour waiting for my arrival. We had elevators booked from 830 to 1130 and now were subjected to another fee to extend the elevator booking and delay caused by the unworking Uhaul pick up process. While your people extended my rental for extra hours, this does nothing to compensate for the over $75 extra I had to pay the labourers because of the Uhaul's defective truck pickup process at this location. I would appreciate a reply to this complaint with my truck pickup process for this rental.

Kyosti S.
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Customer did not leave a comment.

ANGELO P.
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Customer did not leave a comment.

Kathy S.
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The location was fine and the people were very nice. I had booked a flat Furniture dolly and a hand truck and while it was confirmed on my booking they didn't have them. In the end they found they had an appliance dolly which they were reluctant at first to give us! But it worked out. The cargo van smelled bad inside and the passenger side tail light was out.

Joshua K.
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Provide instructions on where to park.

Ross L.
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This location was fine they were very nice inside. However this was the third location I had to go to due to U haul mix up\ their app not working and one of their locations being shut down by the police. Pretty sure I got over charged as their app got the millage wrong and took an hour to recognize I was at the location.

Emily K.
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Ensure this location has the equipment as per customer request and ready inside truck. I had to drive back to location to get furniture dolly and only to find out they didn't have any at location. If I didn't turn around after truck pickup and question the owners in person, I would have been charged for equipment but not having used any via contactless check-in. The owners of this location did refund me my equipment charge but it wasted my time as I was on a tight schedule with elevator booking, movers, and etc. Disorganization caused inconvenience.

SASHA R.
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I have rented from various Uhaul locations before and this place by far is among the best. Very professional and kind staff who ensured our truck was ready to go and all issues dealt with.

SEOK H.
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Customer did not leave a comment.

Sarah L.
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Having the vans parked so far away from the store location was inconvenient. Had to walk several blocks in the rain to get the van. As well, I reserved a dolly but there was nothing available when I arrived. Managed to borrow one from a friend but if that weren't possible I'm not sure how I would have managed my move. These two things were a big disappointment but the rest of the experience was great.

Antonio C.
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For this location there should be a note or some type of information as to where the pick up location will be. it was about a 5min walk from the store front - and its not a big deal but, for some who come with a time limit or with things ready to go the distance and be annoying. A warning on the website would be useful.

thomas B.
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Hard to find location to start. Over charged, overnight fee. Had truck 90mins max, drove 8 kms, $68! Won't use again.

Jack M.
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Customer did not leave a comment.

owen R.
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The phone app was a bit clunky and I didn't trust it but luckily the staff at the dollar store were really really helpful and made the process smooth and stress free. Many thanks to those staff :)

Erin M.
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Pick up location was closed All day with no notice. Vehicle location very hard to find. Licence plate number provided As my rental was not there with no notice To me of different vehicle. Both pickup and return process was too involved and cumbersome. All in all not very happy with my experience

Laura M.
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It took me 1.5 hours from the moment that I was supposed to pick up the truck (5.30pm) to the moment that I actually left (7pm) The original truck that I rented was not in the location that I had selected, so after being on hold for more that 15 min with customer service, a U-Haul agent sent me to another location that was a 25-min walk away, only to find that the truck was parked another 2 blocks further. The app was very slow to upload the pictures and I had to restart it several times. And finally, after checking out the truck, the app closed without telling me what to do with the key. Overall, even though I liked the convenience of picking up the truck with my phone, I will go through a human next time that can actually help me quickly.

Christopher L.
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Location was many blocks away from where the actual truck was. When calling in, were given directions, and the incorrect license number. Spend 20 minutes on the wrong truck before trying the truck with a different license plate. Also spend 20 minutes on hold trying to report that and find out if able/supposed to use that truck. Was a mind-numbing and overly painful experience, unnecessarily.

Muhammadqays D.
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The only hip cup we had was using App first time other than that excellent

Hem W.
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Didn't say that the pickup location and drop off location was 5 blocks away from the mentioned address

Walter H.
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Store was closed. Instructions unclear. Dolly, furniture pads that were ordered were not provided. Of the 10 hours that I rented nearly two were spent standing in the rain, on hold with U-Haul customer service who by the way, were very helpful. No contact information for store available. Pretty pathetic service on the part of oak dollar plus if you ask me. U-Haul however was professional and accommodating as always.

Lucas H.
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My booking had been arranged incorrectly and despite waiting on hold and speaking to various people for over an hour and a half in the parking lot of Safeway, it finally turned out that I'd have to go to another location. The system was outrageously ineffective and it wasted hours of my time. The customer service person, Juanita(?) was rude and actually suggested it was my fault the problem had occurred. The local scheduling person was helpful but on the whole it was an incredibly frustrating situation.

Gianni C.
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The location itself was fine but the store was closed so we had to get to the back alley to find a barcode to scan in order to get instructions on how to get the van. Once the barcode was scanned, we learned that our van was actually parked at another location! We had to walk for 10 minutes in the rain to get to the van. The van was parked on a busy street, so we had to do the pre-possession inspection of the vehicle with cars flying by at 50-60km/h literally inches away from us. Not ideal.

Evan S.
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Customer did not leave a comment.

MIKE H.
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The parking is not ideal. Next to bus stop is 2 hours only except permit . Called U-Haul and agent refuse to help me with the parking questions . So I parked according to instructions but they should have choose a better location.

Sandy B.
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Drop off location is far from where you have to scan the barcode to start the process. Had to walk 5 minutes in pouring rain instead of being able to start the process where the app required I drop off the vehicle.

Marc-Antoine B.
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Make sure the vehicules are easily identifiable. It was not easy to find my cargo truck.

Michael N.
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Van was really dirty inside. It would only let me upload one pic. Should of allowed me to upload more.

Sienna S.
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Fix the app tech issues

Jeanne Y.
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It took too long to start the process successfully to move the car.

Ria T.
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Customer did not leave a comment.

Sylvia R.
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Customer did not leave a comment.

Aleksandar G.
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Customer did not leave a comment.

Chris E.
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Great service from the staff at this location.

Somayeh Y.
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Customer did not leave a comment.

VICTOR K.
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Friendly and helpful staff at Oak Dollar Plus. I would go there again for my next move.

Suey Sim C.
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Customer did not leave a comment.

Anil R.
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Customer did not leave a comment.

Jessica B.
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Service was great, easy pickup drop off. Nice staff doing the move. But I lost a piece of furniture I think it got left in the u haul. I will call Monday morning to the place I rented the uhaul from. If your able to help me with this please call me 604-349-6358. Thanks, Jessica.

Marco Z.
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Owner of the place is very rude, I got told from Uhaul to return the van in the lot (I have a screenshot) and he kept saying I was lying and that the van needs to be place on the street, without agreeing of seeing the actual Uhaul account. The barcode to scan is in the back of the store but it was never said or mention so I kept looking for it in the front before calling for service. When I picked it up the van was very dirty, like not being cleaned in a while, due at return I select that the van wasn't clean and I got charged $25 cleaning fee. During return time you guys don't give us the locker code for the key again so we have to remember it or we won't be able to return the van. It was not on the key at all. So far a terrible service in a terrible location, definitely not recommended and won't use it ever again.

marg S.
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The two women were great and very helpfull

Helen R.
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Customer did not leave a comment.

Eleya Q.
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Customer did not leave a comment.

Erik Bernard F.
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The drop off was very confusing. The parking lot the app told me to go to was full, and I could not get any instructions for what to do in that situation

greg L.
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check in took almost an hour, attendant bad-mouthed head office, had to re-enter all data required during reservation process, truck was not parked where indicated, was dirty and only had a quarter tank of gas. Advertised rate was $19.95 a day, that turned into $79.95 with no detailed breakdown on the final invoice. On moving day, you have things to do, and don't need to pay for a wasted 1hour and a difficult experience.

Paula H.
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I booked a 24/7 pickup at the oak location. Phone app wanted a location sku which was at the store but van was over 2 blocks away. Has to run back and forth two times then operator had to override on line booking and redo again. Phone support was not available all day. Ran in to problems again with mobile return. System would not acknowledge my location. Couldn't do mobile return. Tried to phone the 1-800 number no pick up all day. Horrible.

Phaedra W.
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Online portion was really confusing and glitchy. Check in didn't work

Jeremy V.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Jonathan S.
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I know you won't do this -- but stop trying to upsell everything. It's really wearisome using your website and having to unclick everything one by one.

Andrew T.
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This place charged me ~1000 for repairs to the roof of the van. Fortunately I have pictures that prove otherwise.

Gabriela C.
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You could make checking-in easier with taking photos prior to arriving at the store

Marcus G.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

William P.
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I don't know what average is. The van was not clean nor dirty. What the rental was, is convenient, and good value.

Alvaro D.
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Customer did not leave a comment.

Julien V.
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I booked with mobile pick-up. A U-Haul agent (not the shop where the pick up is arranged) called me the day before to tell me that I couldn't pick up at 9am as booked, but it will have to be 10am. Reason was the “dealer” couldn't arrange it before 10am. But the dealer was closed so I couldn't reached them to ask for more details and I went at 10am just to find out it was actually ready by 9am, since it's mobile pick-up. The agent, or who ever is responsible for calling is just a complete idiot! I had to rush all morning just because of a idiot... fantastic service...

Paul R.
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Arrived early for the truck but should have come 30 mins earlier as the unlocking process cut into our rental time. When we booked the truck we answered lots of information online that said this would speed up our time on the day, but that didn't make any difference as we were asked all the information again. Using the truck was great and we returned as found. Has issues when dropping off the rental and found UHaul and the store where we collected our keys to be unhelpful, however we resolved the issue ourselves. The location is good and convenient which is why I would recommend. If I had an alternative option, I would definitely try that first given the loss of time at the beginning and the anxiety it caused.

Andrew P.
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Customer did not leave a comment.

Samson L.
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Customer did not leave a comment.

Chad W.
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The location forgot to put in our ordered items such as the pads and dolly. This set us back hugely, as they were not open during the first part of the move. We also had huge issues with the 24/7 uhaul app for pickup. The photo uploading didn't work on my android phone, so we needed a friend to install the app on ios and meet us to unlock the van.

Dusan V.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Anton N.
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Customer did not leave a comment.

Phillip L.
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Customer did not leave a comment.

Weimin C.
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Customer did not leave a comment.

Nolan M.
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The owner is a crook. He charged us for damages that was caused from the previous renter. He takes your ID's over his phone and doesn't confirm if additional drivers have been added. He is extremely rude and yells at you. I am filing a complaint with the Vancouver Police Department, Canada Revenue Agency, Better Business Bureau and Privacy Commission of BC. This company is not running a legitimate business.

Lana E.
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Very friendly and efficient service from the owners of this location!

Jacqueline N.
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Please inform customers not to use the online checkout, or at least customize your own so that it's accurate. I parked in back (as the website told me to) and was threatened to be charged the towing fee which is not fair since I followed the instructions provided.

Stephane P.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

KAITLYN S.
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We had ordered a bunch of equipment (ie: dollies, furniture pads, etc.). They were taken off our order when we got there, but that's besides the point, we needed that equipment to help us move. We asked for the truck rental until 6pm when I placed the order a week before. When we got there we were told that the truck had to be back by 4pm because someone else had rented it. Ultimately, that didn't give us enough time and we couldn't do the move that day. Additionally, it took about 20mins. for them to get the truck from wherever they keep it because they do not keep them onsite. We paid $70 for nothing. The move didn't happen. I've had so many problems with uHaul in the past that I think I'll be going with another company in the future. UHaul makes a fortune ripping people off.

Tassia V.
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Manager from oak location was so rude with me . I called to talk about my bill and he hang up on me . The worst customer service ever . I will never come back in this location .

Olga G.
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Customer did not leave a comment.

Linda L.
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A bit more information about where to park when returning the vehicle would have been helpful as there were parking restrictions in place in the afternoon evening so i was unclear and concerned about where I should leave it. That said, the UHaul representative was great as he went with me to where I was temporarily parked and took it from there.

Ryan N.
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Customer did not leave a comment.

Yousef G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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