Customer Reviews for O'Bryan Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of O'Bryan Equipment

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kristen D.
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Overlooked the uhauls being parked in a mud lot. Weather has been bad lately - I get it. Was quoted a FIRM price that was not subject to change of $84.22. Paid. They raise the price upon return another $30.19. My requested pick-up location was changed to O'Bryan's without my knowledge. No call. No email. No nothing. I showed up at my reservation site and was told to go across town - it's there now. Putting me extremely behind, but okay... so I get to where my truck ACTUALLY is. Do mobile check in for my rental. Had to mess with this for about an hour because of long wait times and so many unforeseen difficulties with the process. Putting my WAY more beyond on my day. Then uhaul mobile stated it was unable to give me the key location. I was across the mud field to O'Bryans. They come out. No one wearing masks. Mess with the most rusty janky lock I have ever seen for 10 minutes before they could open. FINALLY, an hour and a half after my expected pick up time I'm on the road. Then I am informed instead of being able to drop the truck off in Louisville, I have to drive ALL THE WAY BACK to Bardstown to drop my truck off?! So on the same day, i drop the uhaul back off where I picked it up. Literally every single aspect of what I reserved changed. And it is absolutely ridiculous that I was charged more after this absolute shit show. Sorry for the language, I honestly never complain about anything, but I honestly feel like I was screwed all the way around. I hope there is something that can be done to rectify this.

JANCITA J.
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Everything was great the best experiences I have ever had with uhaul

Devin O.
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Great experience! Equipment and location were clean. Will rent again.

GERALD B.
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I ordered a dolly online. When I showed up they said they didn't have any and that uhaul will allow you to rent anything even if that location doesn't have it. I needed a dolly so I had to drive across town to another uhaul place to rent. Incredibly inconvenient and added mileage and gas to my trip which exceeded the limit. Not pleased.

Dilipkumar P.
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Well first I had a half of tank of gas and they had it on paper for full and I went back in office and told them then they wrote on paper it was half which I have a proof and I showed to the guy at counter when I drop the Uhaul off they are still charging me $56 for the fuel that I did not get when I pick it up.

DAVID E.
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Customer did not leave a comment.

Daniel P.
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Customer did not leave a comment.

JONATHAN S.
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Customer did not leave a comment.

Jeris W.
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Nothing, was effortless.

Darrell L.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

JOSHUA G.
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Customer did not leave a comment.

REGINALD A.
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Great service and availability

Randi M.
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Customer did not leave a comment.

Timothy G.
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Customer did not leave a comment.

TOMMY W.
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I was not notified that the location was changed. So I arrived at the new location 35 minutes late. Get the truck and take off already late to my appointment. Then discover the paper printout says I have to be back by 2pm. I ask for 6 hours. I didn't get the truck till 9:45. So I hurry to get finished. And one the way back to the uhaul location they call me making sure I would be there by 2. I give the profession Uhaul Company a 1.

Bradley J. M.
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The location and the local store were fantastic. Very nice and helpful.

Cathy C.
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Customer did not leave a comment.

DANA S.
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The truck was crawling with roaches!! I had it for maybe 30 minutes and was told I should sweep them out! Then was told I could not have a refund because they do not maintain the vehicles! I called Uhaul and got a refund but after that experience I will never use uhaul again! ??

Cheryl P.
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The truck had to be swept out before I could even load it. Had potting soil, fertilizer , leaves and a trash can in the back.

Pj M.
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It was a last minute rental, and they had equipment available. Very nice people to deal with.

Jon T.
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Customer did not leave a comment.

VIRGINIA S.
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Customer did not leave a comment.

Mildred C.
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Customer did not leave a comment.

Teresa T.
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Great company to rent from! The guys at OBryans are the best..professional and very friendly! Great job!

Justin L.
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Customer did not leave a comment.

Robert J.
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Customer did not leave a comment.

Laurie M.
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Was perfect for renting locally and storing items while doing some remodeling at our shop. Will be renting van again next month on a few separate occasions!

Jessica H.
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Customer did not leave a comment.

Thomas C.
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Mike D.
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Was charged a full day for an hour and a half usage! That's ridiculous! Shame on you. It won't happen again though

Philip C.
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Everything was great. Easy access, parking and good selection of equipment.

John B.
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Customer did not leave a comment.

TOMMY H.
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Customer did not leave a comment.

Brandon P.
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Customer did not leave a comment.

Blake B.
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The app makes it simple to rent. I like it better then the paper work and the contract and someone showing you everything on the truck i rent U-Haul quite often this is the first time I used the app pickup. I'll use it every time.

Kathleen F.
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Customer did not leave a comment.

Gerald M.
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no problems at all. pouring rain when picked up, the agent did not delay in hooking up and getting me on the road. great job.

donna F.
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I was traveling in rainy weather and the The cargo part of the truck leaked.

kenneth R.
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cancel his contract

Teresa T.
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Good experience overall! Guys at the service counter very nice and professional! I'll rent from uhaul again if need be!

Ella C.
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Customer did not leave a comment.

Kathleen F.
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Customer did not leave a comment.

Kathleen F.
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Customer did not leave a comment.

Ella C.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

Francis C.
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Trinity C.
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Customer did not leave a comment.

Ramona P.
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my first call was to request a van but i was assigned to a 10' truck. when I picked up truck, a van was on lot. I drove truck for few mins and went back. it was cumbersome and I went back and van was available. This was exactly what I needed and made the trip much more enjoyable. Thank you so much for O'bryan equip. for facilitating the change

Mary M.
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Customer did not leave a comment.

Todd H.
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Brenda Y.
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Customer did not leave a comment.

Brenda Y.
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Make sure you have everything on site at one location for people. Don't make them drive all over town to get what is needed.

JIMMY H.
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Have available storage in Bardstown. Rented two trucks 26' & 20" had to pay out of pocket for storage! Had to pay extra for 2nd truck until I found available storage near by!!!

James M.
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Customer did not leave a comment.

David S.
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No improvement needed, everything was perfect...keep up the good work !!!!!

CarrieLynn S.
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Thanks y'all

Evan P.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Bernard I.
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The online return was absolutely terrible. It took forever and the website and app kept locking up while uploaded photos. Took about 20 minutes to return.

Steve P.
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Friendly and helpful staff. Quick and simple rental process.

Tom A.
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Customer did not leave a comment.

brenda P.
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Customer did not leave a comment.

Nancy S.
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Great service! The young man that waited on me was friendly and very helpful.

Philip C.
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Best U-Haul experience ever. Very friendly and helpful!

David B.
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Customer did not leave a comment.

Timothy W.
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The truck I reserved was not at the location. I had to go to another location to get the truck. There was not an appliance dolley available even though I had one reserved as well.

Nicholas G.
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Customer did not leave a comment.

daniel K.
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Allen B.
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Customer did not leave a comment.

ROGER S.
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Parking for the return of the equipment. When we returned our trailer other customers had left there Uhaul trucks blocking the parking lot which left us nowhere to unhook our trailer.

GLENN B.
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he was very helpful and professional... he cares about his business. gb

Johanna S.
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Uhual told me that the place to pick up would be open at 8:30. When I got there, the sign on the door says they didn't open until 9am. The people were late so it was really 9:15am before I was able to rent a uhual. Very inconvenient!

Mary T.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

mary C.
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I would recommend them to every one.

Lydia P.
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Customer did not leave a comment.

steven C.
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Everything was fine at this location.

Tom V.
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They were closed when I dropped off the truck and trailer.

Marissa C.
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Please update computers for smoother checkout. Friendly service A!!!

danny N.
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Customer did not leave a comment.

Scott W.
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Customer did not leave a comment.

Paul E.
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Customer did not leave a comment.

Cynthia T.
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anthony P.
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Customer did not leave a comment.

Sarah E.
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Customer did not leave a comment.

Jennifer S.
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Could not find the night drop box to return the truck after hours. There should be a spot on the website to find this information if the drop is not easy to find.

Jared F.
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Customer did not leave a comment.

Scott S.
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Trailer has to short of a head clearance. The sales staff experience was excellent. They went over in step by step detail on the connection point to my truck as well as the door locking and even the little things that hold the door open while loading. Very helpful team.

Alan C.
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When we went to rent the U-haul we were told if we take it back by before 7:30 pm same day we will be charged only $19.95 plus tax. We rented the Trailer around 1:30 pm and we return it back at 5:45 pm. we received receipt through email and i was charged $29.95 plus tax.

Rebecca C.
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Customer did not leave a comment.

Evan B.
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nothing

David N.
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Don't change anything. Excellent service.

KARYN B.
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Customer did not leave a comment.

Roman H.
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There was an issue with the online registation. It was not the fault of the dealer just the online app. I took a picture of the driver. Who was listed as a driver on the account, well my name was the renter so it would not let me proceed with the rental or start over. I had to wait for the store to open. That is complete crap and should be fixed. You have my contact info so call me if you need me to explain more. Thanks Roman

Mary M.
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Customer did not leave a comment.

Clint V.
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Not much easy and had a perfect move . Could not be happier.

Patricia C.
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Customer did not leave a comment.

carl S.
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I've rented a lot of u haul trucks over the years, auto transports, etc...No problems so far.

Chucky D.
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Location worked with me so I could so I could get the equipment after normal hours!! One user review had stated needed lot improvements... the location has added gravel. Great experience!!

No reviews have been submitted for this location.

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