Customer Reviews for Oceana Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oceana Auto LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Timothy W. on

Rating:

Customer did not leave a comment.

Brittnay F. on

Rating:

Customer did not leave a comment.

Diane W. on

Rating:

I reserved my uhaul a week ahead of time, the day before pick up I got a call from a representative out of Grand rapids telling me that I had to drive 30 miles out of my way to get the truck. The representative was rude, constantly interrupting me, and should not be working in customer service.

Bradly Y. on

Rating:

Very helpful staff

Robert B. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Customer did not leave a comment.

PETER M. on

Rating:

II know we called at the last minute to get a truck and we appreciated that we were still able to rent one. When we arrived 1 hour after reserving the truck the credit card information that they had taken over the phone had not yet been transferred to location so drive had to put on his own credit card. He was not very pleased but did it so that we could get the truck. Truck also had to be dug out from a snow bank so took a little longer to pick up than what we had hoped.

Sue K. on

Rating:

Customer did not leave a comment.

GARY W. on

Rating:

Customer did not leave a comment.

Lindsey S. on

Rating:

Customer did not leave a comment.

Jeremy F. on

Rating:

The truck was in the worst condition of any Uhaul truck I've ever rented. The interior was definitely dirty, but not horrible. The exterior was quite scratched, dented, and rusty. The side mirrors shook/vibrated so badly that there was no way to actually see what was behind you (for lane changes) at speeds over about 35MPH. The truck loudly squeaked and rattled the entire time, and the exterior gasket around the windshield ripped off while driving down the highway. There is no possible way that I would have accepted this truck for anything beyond a fairly local move. Very disappointed...