Customer Reviews for Off Road Outlet
(U-Haul Neighborhood Dealer)

415 reviews

955 S Van Dyke Rd   Bad Axe, MI 48413
(Just East of Huron Memorial Hospital)

(989) 269-2297

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(989) 269-2297

955 S Van Dyke Rd
Bad Axe, MI 48413
(Just East of Huron Memorial Hospital)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Took a day and a half to check in is trying to charge me for gas even though truck was returned with right amount of fuel, refusing to return my deposit until next week. Will not be using U-Haul in the future

Mikaela F. 
Rating:
5.0

Customer did not leave a comment.

Shawna G. 
Rating:
3.0

They were closed

BRENDA KAY N. 
Rating:
5.0

Customer did not leave a comment.

Marvin K. 
Rating:
5.0

Matt was very helpful in determining the most economical way to rent the trailer. Will definitely do business with him again.

Al B. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
4.0

We rented a 20ft truck they had our reservation for a 15 ft truck? Trailer for truck transport wrong size and did not fit our truck so had to return.

Natalie L. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
4.0

Everything was just fine. Professional

gary D. 
Rating:
4.0

Easy to return using app

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Vivekananda K. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
3.0

They said it was sanitized, but the cab was dirty and I had to clean it out myself. Kind of worry some with the corona virus around. The back of the truck was clean though. Didn't have any windshield wiper fluid.

Brian B. 
Rating:
2.0

We returned our trailer to our destination location on a Sunday when the contract indicated the equipment was due. I specifically asked when we picked up the trailer if someone would be at the destination to help unhook it from our truck and were told yes. It was closed. The trailer doesn't have a jack to lift the hitch off the ball. It was the largest trailer (6x12) and too heavy for us seniors to lift with our arms. Eventually the owner of the location arrived for other business and although he saw us struggling never inquired if we needed assistance. We finally figured out he worked there and asked for help, and he reluctantly agreed after we told him we were calling for U-Haul roadside assistance (was on hold for at least 10 minutes waiting for roadside assistance to answer the phone).

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Trevor William K. 
Rating:
5.0

Service was fast and friendly, Kevin was very professional and I was able to quickly get on my way. He worn mask, which was a plus. If anyone is planning on using u-haul In the thumb of Michigan. I would recommend using The Outlet in Bad axe.

Timothy K. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

This location goes out of their way to satisify.They know their stuff and I recommend highly.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laken G. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This office went above and beyond to help me. I need a trailer a few times a year, I am now a loyal customer here from now on.

Robert J. 
Rating:
1.0

The truck was dirty with food wrappers under the seats. The truck only had 3/8 of a tank when picked up. The lock behind the truck is rusted or something. Was so hard to turn the letters to unlock. They had parked another Uhaul truck right in front of the one I rented so had to drive in reverse through the grass and between tree's and a fence just to get the truck out of parking lot to even use. I feel like I I should get a 50% refund for all the hassle I had to go through. Never again will I use this Company!

DeeDee D. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Linda O. 
Rating:
5.0

Nice truck, great A/C on a hot day. Good and fast service. I'm happy with the experience.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Nothing

mary T. 
Rating:
5.0

Customer did not leave a comment.

Ericaanne G. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

The key is to have everything done online before going to the business, then it is a very smooth process.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Charles O. 
Rating:
3.0

No other choice in the area

barry W. 
Rating:
5.0

Customer did not leave a comment.

joshua L. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

Jadie H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The rental was flawless, the trip had multiple variables that could go wrong, everything was correct and worked like it should. Thank you U-Haul and the Off Road Outlet. See you again George

George M. 
Rating:
5.0

Customer did not leave a comment.

Marty F. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Nothing,the pickup very smooth and didnt have to wait

DENNIS R. 
Rating:
2.0

Very slow check in process, understand it was a 3 week old new system but more people at this location should know how the process works. Need more training, big time. I also did Express check in and it still was slow.

MATTHEW S. 
Rating:
5.0

Young man (name un-known) at counter, then hook-up, very helpful & courtious. A definite asset to the company!

James M. 
Rating:
1.0

they cost me over 400.00 by the way they made up the order.then they hucked up the trailer wrong and left the wire dragging and the ball wrong and sent me out knowing one turn signal and brake light out. How do you think I feel.I contacked a woman using internet then by phone and she said that the price would be 380.00 when I picked up the trailer but it was 995.00 plus tax then she wouldn't answer her phone when the u-haul yard tried to call.

Terry J. 
Rating:
5.0

The trailer I used made a lot of noise, but it worked great, very affordable and great service.

Robert H. 
Rating:
5.0

Only issue that I had was it was hard to get my vehicle out with the trailer hooked up when there is big boxes in the way and not enough room to get out

Mark P. 
Rating:
5.0

Dropped off after hours

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
5.0

Easy to drop off. Horrible to pick up.

Kristy K. 
Rating:
5.0

Customer did not leave a comment.

lena R. 
Rating:
5.0

Customer did not leave a comment.

NICK D. 
Rating:
5.0

Customer did not leave a comment.

Annemarie S. 
Rating:
3.0

I reserved a 20 foot truck ...ended up with a bigger truck than I needed ... cost me more in gas!

James A. 
Rating:
5.0

Well I'm sure there was a drop off location closer than the one we were instructed to use. If I knew the area better I would have insisted on one!!! Also we were not instructed on the drop off procedure. If we were told we could use the drop box for key return it would have saved standing in a line after a long, tiring day of packing, Driving, unpacking...

anita D. 
Rating:
5.0

Just used the drop box, but all in all, a great experience. Thanks.

Kenny L. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
2.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

Quick and easy, large area to drop off. Super easy

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
2.0

Was asked to return to a location further from home but was not given enough extra miles to complete the trip, so in turn was charged for going over the miles allowed. Uhaul was also very dirty on the inside and had to be cleaned before loading.

Jennifer S. 
Rating:
4.0

I didn't experience too much since this was only a dropoff of the 20' truck I rented in Antioch, IL. As soon as George let his younger Snap-On guy handle my return, it all went smoothly. I forgot the younger man's name but he was very knowledgeable and took care of my return with exceptional conscientiousness to detail since something he saw when he brought my reservation up online was not correct. He performed his magic and all was corrected. I am a very satisfied customer!

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
1.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

Jill-RON V. 
Rating:
5.0

Very happy that there was a full tank when picking up Uhaul.

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
1.0

The charge my credit card $114 telling me that I was short of 5 gallons of gas please 5 gallons of gas $114 then he was telling me the truck was dirty outside due to expect me to clean the truck outside I never rent or drop off in this location again

GEORGE G. 
Rating:
3.0

Figure the mileage better, I was charged $62 for over mileage and took a direct route and even turned truck in 2 days early. Don't know how mileage was figured unless they wanted me to go through Canada! I even drove a 20' truck instead of the 10' truck that I wanted to take. Not very happy !!!

shawn A. 
Rating:
5.0

Great customer service

James L. 
Rating:
4.0

Customer did not leave a comment.

Debra R. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

stan T. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Always great service!!

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Excellent business

ric B. 
Rating:
4.0

Customer did not leave a comment.

Garth P. 
Rating:
5.0

Customer did not leave a comment.

michele m A. 
Rating:
4.0

Customer did not leave a comment.

Paula F. 
Rating:
5.0

They were great to work with, but they put a dolly on the truck that I did not order. Nobody charged me for it.

Norman E. 
Rating:
5.0

I have rented in the past and the trucks were less than acceptable. I started to rent from other companies. This time the pick up and drop off were way to convenient not to try Uhaul again so I did. On this occasion the service was top notch. The web site was easy to navigate to reserve. Staff was friendly at both locations pick up and drop off. The truck was newer and very clean. I would absolutely rent here again. This outstanding experiance has made up for the short falls in the past. The only thing I didn't care for was the 64 mile thing. The first 64 miles were paid for after that there was a rate charged by the mile. I feel that that should have been a larger distance than 64 miles or maybe other options to rent for longer distances. If there were other options I was not made aware of them. Lastly, thank you for the assistance. My family and I moved with out incidents during the move. I would recomend this service to a friend.

James B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

I had a very good experience moving with uhaul. From customer service to the quality of the equipment, I was very pleased. I will definitely recommend to friends and family. Thank you for making my move a lot easier.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Ronda H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
No reviews have been submitted for this location.

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