Customer Reviews for Old Ellis Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Ellis Storage

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Andrew M.
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Customer did not leave a comment.

Sylvia K.
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Great customer service!

Rico H.
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Customer did not leave a comment.

anthony H.
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Nothing. Exception and friendly service. Made it a great experience.

THOMAS M.
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Customer did not leave a comment.

MARY L.
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Can you believe that I put my keys in the return box before reading the instructions? So I have to tell you how fabulous everyone at U-Haul was! I called the main number and talked to Mary who checked me in. Then I called the location and they were so understanding. The young girl recognized my name and explained that all had been taken care of. So very pleased!

Stephen V.
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Customer did not leave a comment.

Barbara F.
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Matthew C.
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The associate at this location was excellent. She was friendly, prepared, willing to help, and provided an overall very good experience. Kudos to her!

Daniel E.
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Reservation was for 8:00 am and facility was not open at 8

James D.
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I took the truck to 3 Uhaul locations. The first two refused to take the truck. Finally instead of driving I called the Ellis location and was warmly received. I drove the truck there and Josey was excellent. I checked the truck in without a problem. 2 locations refused me. More bad service!!!

Rajesh M.
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Good

David N.
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Jessie at this location was very rude!!!

Jack F.
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Customer did not leave a comment.

Bryan L.
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Nothing

Dan M.
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Customer did not leave a comment.

Mark E.
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Everything was good.

Glen S.
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Adam G.
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Brian P.
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People were friendly and very helpful. Thanks!

DANIEL M.
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Luis A.
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Luis A.
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Zane H.
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Show up on time! The girl who opened the shop showed up 20 minutes past opening

Troy G.
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Very easy, great customer service, will definitely be back regularly, thanks guys, WELL DONE

constance B.
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Great customer service will always use and recommend!

Leigh C.
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Customer did not leave a comment.

Adeel S.
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Customer did not leave a comment.

ANDREA H.
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N/a

James H.
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Customer did not leave a comment.

bob D.
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scott S.
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Tom K.
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Excellent customer service, quick check in and out, Very friendly and knowledgeable!

Donald D.
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Mark G.
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Easy pickup, no problems or wait.

Bobby H.
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David J.
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George F.
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Chris C.
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Fix the trailer lights

Carl D.
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U-Haul sent me to three different locations to pickup truck. Had to drive 18 miles when reservation was 3 miles from my home.

Robert O.
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You had to check in at one location, looked new and go to an older location to pick up truck

George F.
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I needed to upgrade to a car carrier instead of a dolly and they didn't have one. Since I needed it right then the manager stopped what he was doing and found me one. Awesome experience.

Shannon M.
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Maybe updating the address online so that it takes the customer to the right place for pickup. Wasn't really a big deal, but maybe something that is a little less confusing for finding where to pickup the uhaul.

Mohammed U.
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The girl at front desk customers service Was excellent. Very nice and helpful. Only the things uhaul 15” truck was old and driver side door defects . Rest of my experience was good at the location.

Luis R.
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The attendant on shift was quite condescending in his tone in the way that he talked to and treated my husband and me. Despite the impeccable condition of the location, and the newer cargo van model, we will not be returning to this location. I much prefer proper customer service over a perfect product.

Jose A.
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Customer did not leave a comment.

eric S.
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The lady at the front desk was very helpful and had the answers to all my questions!

MARK STEVEN B.
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took them 5 days to check in equipment after multiple calls to the facility and then corporate. They sucked

MICHAEL O.
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Customer did not leave a comment.

Amy B.
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Customer did not leave a comment.

John T.
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Office and truck locations were not located together so that was confusing and a little inconvenient. Our truck had a broken floor panel that was not very safe to step on and also had to be worked around so as not to damage our cargo. The driver side door was very difficult to shut completely (and still didn't sound like it was shut entirely), the door stuck when opening and closing around 6 inches from being completely shut (too a lot of extra force to open it), the padlock did not open with the key provided (not sure if it was key or lock issue), the cab still had some minor trash from previous renter in the cab. The location did comp us a day of rental because there no other trucks that size available, but I was disappointed with the condition of the truck - enough to make me look at competitors the next time I'm in need of a rental truck.

Tom K.
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This location is awesome, the quickest to process the documents! Very professional, friendly with a smile. I have been to this location several times and she is always the same. I wish I had team members like her!

Michael M.
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Easy online return of the truck and dolly. Lots of room to move the truck around for return.

Clayton L.
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Apparently, location was accepting drop offs but office was closed. Had to call someone for instructions. I dropped of my rental on 7/17, they recorded it as 7/21. Location was muddy and full of holes

Michael M.
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Easy online check-in. Left the trailer and took pictures of the trailer dropped of. Made easy time for check in.

KAYRON B.
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Customer did not leave a comment.

James W.
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Have a checklist of the items needed for pics prior to starting this process so the user can readily gather the information in comfort of their home.

Phillip M T.
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my only complaint is the IoS app, too many steps, not user friendly and once 'checked in' no further directions. Very poor experience.

bill P.
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Customer did not leave a comment.

Jamie I.
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Quick and easy drop off

Zane S.
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Customer did not leave a comment.

DAVID H.
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JAMILLAH Y.
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George L.
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Tires were in pretty bad condition on my particular trailer

Jorge B.
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The Customer Service representative on this location is very professional and very helpful. She always with the "I can do attitude" and ready to give an extra smile. Thanks and glad to be a customer for more than 10 years. Cordially, Jorge

Robert S.
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Make sure all dolled rentals have the electrical cord. Mine didn't. I had to take one off another trailer with my rental. Other than that, this place rocks. Thanks!

Wade H.
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The young lady working the desk was very helpful and professional. Needed to change equipment and she made it a very quick and efficient process.

Joseph L.
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Experience was first-rate.

TRENTON H.
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New location and long, unresponsive wait time

Jack C.
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Customer did not leave a comment.

Shawn E.
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Doug D.
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Allen J.
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Gail L.
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Provide assistance with trailer hook up

jason G.
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Customer did not leave a comment.

George W.
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Ashley S.
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JOE M.
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Tim M.
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Alan H.
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The young lady up front was very nice and pleasant to work with.( I am sorry I don't remember her name) The check in and taking of the trailer was easy. There was follow up as I returned the car hauler to make sure it worked properly. Thanks for making a car break down a bit easier.?? Alan Hawkins

Jonathan T.
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Customer did not leave a comment.

Jason C.
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Customer did not leave a comment.

Joseph B.
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The people at this location are first rate. I pass two other U-Haul locations to use this one. There's usually a young woman at the front desk who is super helpful and works to ensure everything we need is just right. On the one occasion they didn't have an item I wanted to rent, she offered to go get one from another location. They're great!

Ivan D.
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Great customer service. Thank you.

Craig B.
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I've rented from U-Haul several times and always good. This location was good but the actual particular truck had issues. (1) The truck engine light was on so I had to call in and let them know versus them telling me in advance that it is not a big issue; (2) The A/C was poor and (3) the A/C had a fuel smell so I had to keep the windows open; (4) the truck was not clean (i.e. typical cup holders had stickiness in them). (5) the tow when used at one point while going uphill had a burning smell from the engine but only once on the 300 mile drive so I stopped using it.

Nicholas M.
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Customer did not leave a comment.

Paul F.
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Thomas B.
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mark R.
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Staff is great. Knowledgeable and friendly. But the best is there are no surprises; they had the right equipment ready when I needed it. I've been a customer for nearly 5 years. They've never disappointed!

Norberto F.
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Notify you that there was going to be nobody on a Monday holiday and you would have to use App or website to turn in the truck

Kathleen C.
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Customer did not leave a comment.

Steve R.
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Customer did not leave a comment.

Joseph J.
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It was done remotely and the furniture pads were not clean. The truck was left with less than an 1/8th of a gallon of gas in it.

John P.
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Very, very hard almost impossible to contact these people

Bryant I.
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The truck did have balkets left in the passenger seat that I folded and put in the pack next to the dolly. Other than that it was a great experience.

George T.
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Everyone at the facility are nice and professional to work with

Michael S.
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The young lady assisting me for this rental was really good. She assisted me with a few moving product needs and was very personable overall. Great Customer Service overall, from the web-site check in, through my engagement with this employee at your pickup site. Thanks!

William S.
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The sales rep was a nice guy. Great overall experience.

sandra W.
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Your over all customers rep is terrible. They all need training. No have the answers to questions, so they put on hold never to return. It took me 2 hours to get my truck without help from a uhaul representative. Only to find out later all this time 2 ladies was suiting in the office talking. No one ask if they could help. I lost one of my mover dues to his terrible service. If you want to move don't used uhaul it a waste of your money and time.

Veronica M.
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My 15ft truck had BOTH side mirrors not working properly, They would not stay in place and made it impossible for me to see on the side traffic. Total safety issue. Also, the cab was FILTHY. The rear door padlock would not lock. The drivers seat would not push back. This truck was awful. I would like some type of credit compensation for this. I would have switched trucks but I had already had it fully loaded by the time I realized the many issues.

No reviews have been submitted for this location.

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