Customer Reviews for Old Ellis Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Ellis Storage

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USAME B. on

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thank you

James B. on

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Experience was great, responsiveness and ease of renting was terrific.

Ann Marie L. on

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We have used this location several times. Very professional, knowledgeable, and super friendly. They make it super easy to rent the Uhauls! We definitely would recommend!

Greg H. on

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I had filled out Express Check In online but it did not appear to make any difference in the pick up process, certainly was not express, as I had to give all info manually to be entered in the computer. After all that was done my account was flagged over a previous rental issue from 2 & 1/2 yrs prior. That had to be cleared up and the whole manual process had to be redone. All in over 1 hr of wasted time. Shouldn't I have been notified at time of reservation? Or at least when I had filled out the Express Check In?

Sean E. on

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Vincent T. on

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Carlyle B. on

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Very helpful, no hassle, will use again

James C. on

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Sanjay M. on

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The individual working at this location was friendly and extremely helpful.

Gene D. on

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William G. on

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Wendy B. on

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William L. on

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The 5'x9' trailer was 53 inches wide. That is less than 4.5 feet wide. I barely had enough space for my move as I was moving things 53" wide. Rating it as 5' wide is a misleading and could have been a problem for me.

Douglas D. on

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Niles J. on

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Customer service was terrible. Employee was rude and did not explain the process is full enough detail

kim h. on

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John D. on

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Employees were very professional and friendly.

JASON B. on

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Daniel D. on

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TERESA R. on

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Wonderful staff

Weslee W. on

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Always great service.

Alyssa G. on

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This was not the location we requested, it was 30 mins away from the house we loaded at. However the location itself was fine, just very inconvenient for us

Linda H. on

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Everything related to this transaction and this location was just great, no problems at all and I highly recommend. Your website however was not a great experience. The screens were unnecessarily cluttered and I don't know why the site would move you to so many different pages as your order progresses. Could be better organized, better flow. Also, when selecting a vehicle it allowed the order to continue a way before indicating the vehicle may not be available. That should stop the process until an available vehicle is selected.

Lisa B. on

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nicholas I. on

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neeraj m. on

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Anthony K. on

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jeffrey l. on

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Weslee W. on

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Very friendly, knowledgable and easy to work with.

Mabel d. on

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Great service

Weslee W. on

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cheryl m. on

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Only issue was the contract said there was nothing wrong with the van, however there was a dent in the back that I noticed after I drove off.

monty g. on

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The office attendant was great, friendly and helpful!