Customer Reviews for Ooltewah Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ooltewah Mini Storage

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roy F. on

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Robert G. on

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Jacob N. on

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Very friendly and helpful!! We have such a mess w trying to move out of state and are so thankful for how they worked w us!!

Anthony W. on

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Alvin R. on

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Another great example of customer service.

Stefanie M. on

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Great customer service

Stefanie M. on

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Great customer service

Cammrie M. on

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Thanks Kerri!

Marvin H. on

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Gabriela D. on

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Friendly. Clean, Hassle free

Lisa V. on

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We are still going through boxes at our apartment to before moving into storage.

joesph p. on

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Nothing that I can see

Marvin H. on

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William S. on

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Ruthie B. on

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The customer service was excellent. I would recommend this location.

Vince L. on

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Ron s. on

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Your employee was backing up a UHAUL truck and hit my vehicle - blamed me for the accident, and never apologized.

Heide G. on

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Miss sherry is super nice and knowledgeable!!

donna h. on

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Janie H. on

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The customer service was very good.

Randall D. on

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Brian M. on

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Excellent staff worked very well and made it easy...Kerry was very friendly and professional

Sean S. on

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JACQUELINE C. on

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Very friendly. They really helped us out and went out of their way.

GABERIEL P. on

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Excellent customer service by Kerry.

Alisha P. on

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James S. on

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Great people to work with!! Truck had mud all over it. Needed to be washed before it was rented out. Other than that great experience.

Richard B. on

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It was fast and easy and the lady was very helpful!! I can't think of a thing to make it better!!

Leonard F. on

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Not the issue of this location but the 24/7 online experience is poor at best and the customer service team via the contact me is uninformed.

Greg R. on

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Great place to rent. Friendly, professional

JEREMY B. on

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DAVID B. on

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PETER D. on

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Very friendly staff, parking is a little tight but not bad. I?ll recommend.

ryan b. on

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ATTILA B. on

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Helpful staff

daniel f. on

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Larry B. on

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Kerry did a wonderful job

Michael P. on

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claude d. on

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These ladies were amazing, friendly and kind. Carrie and Brandy are very professional. Great communicators

daniel f. on

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Derek S. on

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Great Customer service at this location!

Sean C. on

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Michelle B. on

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DANIELLE D. on

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Personnel were very easy to work with and kind.

Donald C. on

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Paula B. on

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Location is far from ideal. Trucks were bunched together. Office was clean and organized, but was on an incline—not good for the mobility challenged.

Richard P. on

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Daniel F. on

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Dorothy G. on

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Laura T. on

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I have no idea why this location is listed. Again, UHaul has confused my location information - and that is exactly why I wanted to fill out a customer survey....to make it known that I spent WAAAY too many hours yesterday trying to figure out how someone could have given me a reservation to a place that was closed.

THEODORE H. on

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Really not a good location. Probably wouldn't have found it without GPS. Probably the worse U-Haul place I have ever been to

William H. on

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Jams C. on

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The cab smelled like Ann ashtray, the windows were filthy, and the steering of the vehicle was very poor; more than 4 inches of play in the steering wheel. The lady that helped me was friendly, but her boss was curt and not friendly at all. There are two other locations close to this one, Rhodes and the one on Hunter Road. I'll be using them instead going forward

Robert C. on

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We went to an empty field across a gravel road from the ministorage. There was no one there. The key was in the cab, and we had to hook up the auto hauler ourselves. I threw my back out doing that. One of the safety chains was broken and rusty. We had to wait until the next day to go to a main Uhaul place to get that fixed. Then, about 60 miles down the road, the A.C. broke down. We had to get another truck. In short, our 7 hour trip took 12 hours. How happy were We? On a scale of 1-10, you guys got a 2.

Lloyd S. on

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Donna T. on

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Your system was down nationwide and we waited over an hour to be able to get our truck. This was not the location's fault . It did cause customers to be delayed and was frustrating .

JOHNNY I. on

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Great service and very friendly staff. They help you with any issues out of your control..

Erik P. on

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