Customer Reviews for Ooltewah Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ooltewah Mini Storage

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Jeffry N.
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The windshield wipers are old and need to be replaced. They didn't keep the windshield clean and clear to see when it rains. Other than that the truck was in good shape.

BRENDA P.
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Thank you U-Haul.. I was in contact with Jerri on Hunter Road and she did not have a small truck available and recommended Karry in Ooltewah. She was very helpful and kind to do so.. Karry was excellent...she was such a blessing to help me. She knows her business and was very helpful and kind to help me with my needs. You are very blessed to have a caring person that does a great job. Thank you Karry!!!!

Ricky R.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

Sheryl K.
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Customer did not leave a comment.

Debra B.
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The agent was extremely nice.

Thea W.
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I can't think of anything. It went as well as it could have. Karrie was great to work with!

BRIAN M.
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Excellent customer service Kerry is awesome

mark R.
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Customer did not leave a comment.

DAVID C.
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Probably the easiest, most convenient & fastest rental & return that I have ever done. The lady that helped me was especially friendly and helpful, anticipating my needs and offering solutions and guidance. Great service! Thank you! David

Deanna A.
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Customer did not leave a comment.

Gary B.
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I had problems with the 24/7 pick up. It took about an hour to finally get access to the truck key. It was not the fault of the location. They had been most helpful to get me extra blankets and make sure the truck was conveniently parked for pick up. It was just that I had problems with getting on my U-Haul account on my phone and going through all the steps to pick up the truck on my phone. I appreciate the fact that you make this available, I will be better prepared next time.

Roger H.
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Customer did not leave a comment.

katherine F.
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The experience of renting a U-Haul for the very time. It was funny Miss Carrie had got her keys back from her son where she could get into the office. Its a day that I would not forget she is a very good lady. liked her personality everything it was awesome and I would recommend anybody going there she is very good

Joseph C.
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Customer did not leave a comment.

Robert H.
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Nothing, just keep doing what you have been doing, provide excellent customer service and dependable product!

Sheryl K.
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Customer did not leave a comment.

Rhonda B.
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Kerry was amazing!!!! Highly recommend this location to anyone!

chas T.
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Customer did not leave a comment.

DAVID V.
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Everything went great, keep up the outstanding work you are doing at this location.

jeremy C.
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Great service

Paul B.
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Customer did not leave a comment.

Royce L.
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Cody G.
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Harvey C.
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Kevin H.
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Very fast efficient service. Truck was in good condition.

Jamie K.
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Everything was great!!

Wendy E.
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Customer did not leave a comment.

Clarence M.
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This is the second time I have rented from this location. The also have storage units that I rented. The staff is friendly, helpful and go the extra mile even having boxes, appliance dollies, and all your moving needs at one location! They are my go to for moving! Chuck

Nicholas R.
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Customer did not leave a comment.

roy F.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

Jacob N. | Reservation |
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Very friendly and helpful!! We have such a mess w trying to move out of state and are so thankful for how they worked w us!!

Anthony W.
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Customer did not leave a comment.

Alvin R.
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Another great example of customer service.

Stefanie M. | Reservation |
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Great customer service

Stefanie M. | Reservation |
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Great customer service

Cammrie M.
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Thanks Kerri!

Marvin H.
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Customer did not leave a comment.

Gabriela D.
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Friendly. Clean, Hassle free

Lisa V. | Reservation |
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We are still going through boxes at our apartment to before moving into storage.

joesph P.
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Nothing that I can see

Marvin H.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Ruthie B.
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The customer service was excellent. I would recommend this location.

Vince L.
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Customer did not leave a comment.

Ron S.
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Your employee was backing up a UHAUL truck and hit my vehicle - blamed me for the accident, and never apologized.

Heide G.
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Miss sherry is super nice and knowledgeable!!

donna H.
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Customer did not leave a comment.

Janie H. | Reservation |
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The customer service was very good.

Randall D.
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Customer did not leave a comment.

Brian M.
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Excellent staff worked very well and made it easy...Kerry was very friendly and professional

Sean S.
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Customer did not leave a comment.

JACQUELINE C. | Overall Experience |
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Very friendly. They really helped us out and went out of their way.

GABERIEL P.
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Excellent customer service by Kerry.

Alisha P.
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Customer did not leave a comment.

James S.
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Great people to work with!! Truck had mud all over it. Needed to be washed before it was rented out. Other than that great experience.

Richard B.
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It was fast and easy and the lady was very helpful!! I can't think of a thing to make it better!!

Leonard F.
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Not the issue of this location but the 24/7 online experience is poor at best and the customer service team via the contact me is uninformed.

Greg R.
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Great place to rent. Friendly, professional

JEREMY B.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

PETER D. | First Impressions |
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Very friendly staff, parking is a little tight but not bad. I?ll recommend.

ryan B.
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Customer did not leave a comment.

ATTILA B.
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Helpful staff

daniel F.
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Customer did not leave a comment.

Larry B.
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Kerry did a wonderful job

Michael P.
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Customer did not leave a comment.

claude D.
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These ladies were amazing, friendly and kind. Carrie and Brandy are very professional. Great communicators

daniel F.
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Customer did not leave a comment.

Derek S.
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Great Customer service at this location!

Sean C.
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Customer did not leave a comment.

Michelle B.
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DANIELLE D. | First Impressions |
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Personnel were very easy to work with and kind.

Donald C.
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Customer did not leave a comment.

Paula B.
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Location is far from ideal. Trucks were bunched together. Office was clean and organized, but was on an incline—not good for the mobility challenged.

Richard P.
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Customer did not leave a comment.

Daniel F.
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Customer did not leave a comment.

Dorothy G.
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Customer did not leave a comment.

Laura T.
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I have no idea why this location is listed. Again, UHaul has confused my location information - and that is exactly why I wanted to fill out a customer survey....to make it known that I spent WAAAY too many hours yesterday trying to figure out how someone could have given me a reservation to a place that was closed.

THEODORE H.
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Really not a good location. Probably wouldn't have found it without GPS. Probably the worse U-Haul place I have ever been to

William H.
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Customer did not leave a comment.

Jams C.
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The cab smelled like Ann ashtray, the windows were filthy, and the steering of the vehicle was very poor; more than 4 inches of play in the steering wheel. The lady that helped me was friendly, but her boss was curt and not friendly at all. There are two other locations close to this one, Rhodes and the one on Hunter Road. I'll be using them instead going forward

Robert C.
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We went to an empty field across a gravel road from the ministorage. There was no one there. The key was in the cab, and we had to hook up the auto hauler ourselves. I threw my back out doing that. One of the safety chains was broken and rusty. We had to wait until the next day to go to a main Uhaul place to get that fixed. Then, about 60 miles down the road, the A.C. broke down. We had to get another truck. In short, our 7 hour trip took 12 hours. How happy were We? On a scale of 1-10, you guys got a 2.

Lloyd S.
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Customer did not leave a comment.

Donna T.
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Your system was down nationwide and we waited over an hour to be able to get our truck. This was not the location's fault . It did cause customers to be delayed and was frustrating .

JOHNNY I.
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Great service and very friendly staff. They help you with any issues out of your control..

Erik P.
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Customer did not leave a comment.

Grady F.
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Customer did not leave a comment.

Jay C.
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Customer did not leave a comment.

REA H.
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Customer did not leave a comment.

Kristen S.
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I dropped truck off during off hours so I had no communication with personnel to give rating.

Matt V.
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I didn't see anywhere in any documentation that you only has a 30 minute window on self pickup. Would have been good to know.

Frances V.
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Customer did not leave a comment.

Michael B.
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VERY FRIENDLY TOP NOTCH LOCATION. EXPERT ADVISE.. UHAUL SHOULD BE PROUD OF THIS LOCATION

Ed S.
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26' truck - rain water leaked in the 'mom's attic' and the rear of the truck. Rear ramp was damaged and required several attempts to insert so the latch would lock in the ramp. The windshield was completely wet and had to be towel dried during pickup. Reliability was very good; starts easily, drives well, power was good even on mountainous roads (easy to maintain highway speeds), braking was very good, stability in winds was surprising good. Staff was very helpful with signout procedure and verifying additional equipment per request, as well as noting previous damage to the truck body (dents/scratches).

Phillip J.
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Customer did not leave a comment.

Dennis B.
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They incorrectly doubled my bill. They sent me a corrected bill. I trust they have not charged my credit card twice????

Linda S.
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Customer did not leave a comment.

Linda S.
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Customer did not leave a comment.

Jessica B.
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Customer did not leave a comment.

Dean B.
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Customer did not leave a comment.

John J.
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Cargo area was dirty. Otherwise, staff and locations were great.

JOSEPH H.
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Customer did not leave a comment.

Dan D.
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I did a night drop so not applicable.

MICHAEL F.
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AWESOME CUSTOMER SERVICE. I was really impressed with how quickly the rental process was and the friendly atmosphere.

Michael A.
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Front window was dirty. People were friendly and helpful.

No reviews have been submitted for this location.

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