Customer Reviews for Owls Truck Tire Service LLC
(U-Haul Neighborhood Dealer)

206 reviews

2537 Wyandotte Rd   Willow Grove, PA 19090

(215) 395-6467

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(215) 395-6467

2537 Wyandotte Rd
Willow Grove, PA 19090

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

The moving pads and dolly were not in the truck so Owls brought them to me very quickly after I called them. Great service. Thank you. I did have to add air to the tires as the temperature has cooled and the warning system was notifying me.

John S. 
Rating:
2.0

The attendant was 15 minutes late, I was charged for fuel even though I returned it with more gas than was there when I rented it. The gas tank was not full it was more than 1/8th short of being full and I returned it with more gas in it than When I received it. I was also e-mailed a notice that I never returned the truck even though I dropped it off before my 5 hours was up.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

PETER K. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Alvin is great! Friendly and helpful. The online return system doesn't work for me though. It won't allow me to enter the mileage properly. It adds a decimal and/or two “00's” to the number each time I try. Thankfully Alvin said he can take care of it! Thank you Alvin!

DENISE M. 
Rating:
5.0

The nicest people running the willow grove, pa location. Helpful and can't help but put a smile on your face.

MARYBETH D. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

nothing - amazing experience.- employee was very helpful and friendly - easy online ordering became easy and smooth process in person

David B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Everything was great, quick and easy.

NICOLAS S. 
Rating:
3.0

Truck was very noisy and was in ok condition

Gilles P. 
Rating:
5.0

Just continue your excellent, friendly, helpful service.

Neil F. 
Rating:
4.0

Very difficult to contact uhaul. You can't call a local shop. Always directs you to the main number then you sit on hold to be told they can't contact the local store. Pretty frustrating

Lisa R. 
Rating:
3.0

While the truck was physically clean it stunk from Cigarettes that the previous driver must have been using. It gave me a headache the whole time i was driving -with the windows down. They must have been smoking with the windows closed as it shouldn't have stunk like that if they had the window open when smoking. not sure what your policy is on that. The van needs to be aerated

Gordon L. 
Rating:
5.0

Love that everyone there is so helpful from pickup to drop off. Keep doing it the same like a good business should.

Cindy J. 
Rating:
5.0

The owner could not help us enough. Wonderful experience and would highly recommend. Support the local small shops community!!!

Zachary J. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Wayne O. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

Took too long to get into uhaul. Should be able to complete check in and verify alternative contacts before getting to the pickup location. Website is inefficient. Key wasn't in lockbox when I arrived.

Alaina R. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
2.0

The receiving facility is very small and I did not need to go in because the owner came to me. Very friendly guy who took my keys and completed everything for me. Very nice guy.

michael R. 
Rating:
4.0

Customer did not leave a comment.

Gordon L. 
Rating:
4.0

Android app is still a bit wonky. Was unable to upload a "disapprove" photo. There was graffiti on the back door of the truck that did not show in the "approve" photo, but I had no choice but to "approve" if I wanted to move forward. There are other clunky bits too, - it's gotten better, but still needs work. (Samsung Note 20)

Dale H. 
Rating:
3.0

I was given incorrect information about filling the gas tank and now you are charging me for gas I should not be charged for.

MARC B. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

CARSTAIRS J. 
Rating:
4.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

👍

jackson D. 
Rating:
5.0

Excellent consumer service

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Great service

MARTIN C. 
Rating:
4.0

Customer did not leave a comment.

Slava R. 
Rating:
5.0

Customer did not leave a comment.

ADAN R. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Ty!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

The customer service was awesome, I love the fact that I could call and let them know I needed to rent the truck another day,. I will be using this U-haul service again

Naptramous E. 
Rating:
5.0

Customer did not leave a comment.

SEAN E. 
Rating:
4.0

N/A

arthur S. 
Rating:
5.0

Everything went very smoothly. The owner was very accommodating and friendly; also very helpful with information! Would definitely recommend this location for a great experience with your move!!

Donna W. 
Rating:
5.0

Staff was very friendly and helpful, which really meant a lot while dealing with the stress of moving.

Robert F. 
Rating:
5.0

The Uhaul website kept kicking me out trying to return vehicle.

Alissa W. 
Rating:
5.0

Quick easy pick up and drop off. Friendly service

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Excellent experience

p keith C. 
Rating:
3.0

Customer did not leave a comment.

Taesoo L. 
Rating:
4.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Very friendly. I showed up earlier than my scheduled reservation time. but they was no issues as they had it ready. I would use them again.

Mark W. 
Rating:
3.0

Was easy to drop off and just walk away.

Jacob P. 
Rating:
1.0

No staff available for help. Signed up for in person pick up but when I arrived no one was there and realized it changed to mobile pick up.

Teresa A. 
Rating:
5.0

Have windshield clean inside and out

Gloria M S. 
Rating:
4.0

Customer did not leave a comment.

Min Yuen M. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Cleanest and most efficient uhaul experience ever. Really glad we found this place for future needs.

Casey W. 
Rating:
5.0

Completely satisfied! Al is great and the van was in excellent condition.

James H. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Very dark and not well defined.

Beverly B. 
Rating:
5.0

This is a first class operation!

Anthony C. 
Rating:
5.0

Al was pleasant, helpful and great to work with!

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Owner was very accommodating in dealing with our schedule changes and challenges with the app.

James B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The best experience I've had with U-Haul

Justin H. 
Rating:
4.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

antwan B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa Q. 
Rating:
5.0

Customer did not leave a comment.

evan T. 
Rating:
5.0

This was not the location I requested and was miles from my pick up location. the location I requested was 8 miles from my pick-up point and this location in Langhorne PA should not be used EVER!!!!

BOB V. 
Rating:
5.0

The man working there was very friendly.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

None. We left personal items in the truck. We were able to retrieve items. Very supportive..

Brenda W. 
Rating:
5.0

Absolutely the nicest, friendliest and caring individual I ever did business with in over 30 years of renting UHauls from Phila to Pittsburgh and in between! Courteous, efficient and down right nice. He had everything ready, neat and clean. the return was simple and easy. Only took about 3 minutes!

James M. 
Rating:
5.0

The only downside to the whole experience was the return process. After a long day of moving, there were an unnecessary amount of steps to return the van because it was after hours.

Rebecca B. 
Rating:
2.0

Weird, out of the way location. It made no sense why I couldn't pick up and drop off at the same place. At least I could drop off after hours and drop off was much easier than pick up.

Zoe K. 
Rating:
5.0

Customer did not leave a comment.

Gordon L. 
Rating:
5.0

The online pick up didn't work, but I called the number on the door and he came out right away to do the paperwork manually on a Saturday at 5 pm! He was SO pleasant and helpful!

Kristina R. 
Rating:
4.0

Customer did not leave a comment.

SYDNEY S. 
Rating:
3.0

Don't change my pick up location. I had reserved at another location and suddenly had to drive several miles out of my way to pick it up. I ended up with overage charges due to this.

Edward M. 
Rating:
3.0

Clearer labeling of where to park the U-Haul when dropping off

Nicole W. 
Rating:
5.0

Great customer service went above and beyond

MARTIN C. 
Rating:
5.0

Could not have been easier.

Andrew M. 
Rating:
5.0

It was a pretty good experience, they didn't have the truck I ordered, but upgraded me for no additional cost. The staff is responsive and the contact free pick up and drop off was easy.

Addam C. 
Rating:
5.0

Great experience!

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Pick up location lied about the gas tank level. I'm sure the drop off location tried to help but I was still charged when I returned with more gas than what I picked it up with. Made 2 trips to the location because the web developers of uhaul are incompetent with the online drop off service.

Kyaw Zin W. 
Rating:
5.0

If this location continues to give the perfect service that I received, no worries.

William D. 
Rating:
5.0

The proprietor was very nice and helpful. We will rent from him again. Thank you!

Christoph L. 
Rating:
3.0

do have a bit of a problem. I left my purse in the vehicle & when I inquired about it the check out man said it wasn't there.

Barbara G. 
Rating:
5.0

Customer service was great and I like supporting a mom & pop business!

Jules P. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
5.0

Great service. Fast check in and check out, clean vehicles, explained vehicle features well. Will use this location again 10/10.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Gail L. 
Rating:
4.0

Customer did not leave a comment.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
No reviews have been submitted for this location.

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