Customer Reviews for Owls Truck Tire Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Owls Truck Tire Service

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Timothy D. on

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Great service. Fast check in and check out, clean vehicles, explained vehicle features well. Will use this location again 10/10.

Gail L. on

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Lauren D. on

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Timothy F. on

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JOYCE S. on

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Alvin was courteous and when he heard we were new to the area, he welcomed us and said to call if we need anything.

Kevin R. on

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Emily M. on

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The man at this location was very nice

Sean G. on

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Christian T. on

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Elias D. on

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the office is not clean and the price that you have on internet says 20 use and i was charged much more for one day.

alberto L. on

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Lauren R. on

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The mobile pickup was amazing! No wait and quick and easy. Absolutely loved it.

Lisa M. on

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NOTHING.! ??

James W. on

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Philip E. on

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Excellent rental. Clean van, immaculate, great service. 5 stars.

Elizabeth B. on

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The location was a bit disorganized. The folks were nice enough, but it did not appear they had an efficient system to move people along.

Andrew F. on

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Helpful and expedient. No complaints here.

chuck H. on

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Youngwoo C. on

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Nothing

LYLE H. on

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luther J. on

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Everything was great. Thank you Thank you!!!!!

Gerd T. on

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joe D. on

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Sam L. on

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Maegan M. on

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Alvin and his employees were so wonderful! moving is stressful but renting the u-haul went smoothly and alvin was very professional and courteous. for any future u-haul rentals, i am coming here. i have no suggestions for improvements.

Cynthia M. on

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Mark B. on

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Great people.. helped me out of a jam

Michael R. on

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Great customer service...follow-up calls, etc.

James S. on

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When I got there, all of the trucks were in excellent condition (not just mine). The representative had excellent customer service skills. He made everything very easy to understand. I had a lot of questions, and I wasn't rushed. That made the process very smooth. I've been to other U-Haul locations and had totally different experiences (nowhere near as good). As an army veteran - etiquette & service mean a lot to me. I'd definitely come back.

jonathan R. on

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Awesome CUSTOMER SRRVICE. Well managed. Takes pride in work.

John H. on

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Online system is a pain in the butt...but the gentleman at Owl's helped us out and got us going...thanks to him!

Robert S. on

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I am extremely disappointed that I was charged $12.75 for gas. The money is nominal and I am writing this more for principle and hope to avoid this happening to others. I traveled a total of 7 1/2 miles and put a gallon of gas into the tank before returning. That math says the truck only gets 2 1/2 miles per gallon. They did not call to discuss prior to charging for the gas. I hope this isn’t their business practice and just assume folks overlook their invoice. I expect to be refunded in full for the $12.75.

Donald A. on

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The Ford van was new, clean, well appointed with a floor pad, and I also used furniture blankets, which worked well. Al is a courteous professional, who explained everything up-front in a very clear manner. I would rent U-Haul vehicles here again, and also tell my friends to go Owls when they need a U-Haul truck/van.

francis M. on

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Alvin Bowman the manager was extremely helpful. The location needs parking spaces.

Maria P. on

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Alvin at the UHaul pick up location in Willow Grove was EXTREMELY HELPFUL and was not only very accommodating and easy to deal with, he was able to calm me with his reassuring attitude and disposition. I actually felt like I was being helped by a friend I knew for years. Excellent customer service and truck was awesome as we were lucky enough to get a brand new one. Thank you for everything!

Ronit K. on

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MINDY S. on

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Christopher S. on

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The location was rather cluttered, with no clearly designated place to park the returned truck. (No personnel on duty.)

Veda Sravya Priy C. on

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anthony J. on

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Service was very friendly took very little time truck was new and very clean. owner was great

bill C. on

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kilolo H. on

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Very good customer service! Very professional and personable

stan R. on

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The truck rental all went as planned - great service

veronica J. on

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Dale L. on

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eric B. on

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Nice guys at the location.

harry S. on

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james S. on

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Thanks ALVIN. needed a second truck...got it from him... had I needed a third, he would have been the first to know!

Jonathan G. on

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Accomadating. Friendly. Professional. I will be using this business again.

eric B. on

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Dheeraj B. on

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Alvin Bowman was very friendly and helpful. He was informative and explained everything to know about the truck.

ian G. on

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Excellent customer service!!!

Dane W. on

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The staff is very caring and considerate. The vehicles are in EXCELLENT condition. A+++ across the board!!

Artin A. on

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Great service, even gave me tips on local fishing while I was there. Will definitely revisit!

Gregory M. on

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Site was not open when the truck was returned.

MENG Z. on

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Delton J. on

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Things were good {none}

Jonathan G. on

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Very friendly, helpful and accommodating staff. Will definitely utilize the services at this location again.

Nicole R. on

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Nothing to improve, Alvin was very helpful...

james S. on

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Alvin was great! I truly don'y know what i would change

Bryan B. on

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Very happy with the service. Pleasant people to work with.

Wardell C. on

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Everything was great would recommend this location ????

Mark G. on

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This is the place for your truck needs. Always helpful, went above and beyond for us on a Sunday morning. Will use again!

paul S. on

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daniel D. on

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James K. on

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After hours drop off seemed smooth.

Karen Q. on

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Limited space.

Daniel G. on

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Vincent M. on

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Sung S. on

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Please Please Please fix IT issues. Computer systems for completing reservations was down and staff had to call U-Haul who told him to process as new Walk-In customer. That was after I had trouble with the U-Haul website as well. Everyone was courteous and provided prompt service but I probably won't rent again if these types of issues pop up again.

Mark G. on

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Mark W. on

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Darren W. on

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Alvin did a great job in taking care of us. He addressed and met all of our concerns.

Joanne W. on

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lisa B. on

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The owner of Owls Truck and Tire Service adjusted his schedule and met us personally on a Sunday morning before his normal hours of service to accommodate our needs. He made it very easy and was very helpful when we were in a challenging situation.

paul J. on

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Daniel C. on

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Linda M. on

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JENNY T. on

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Kathryn H. on

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ANDREW S. on

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Was given a old truck with 134000 miles on it for a cross country trip. The truck still had old customer receipts and trash in there. Center console on the truck was broke so it wouldnt fold down for the entire trip. Check engine light came on 30 minutes into the trip and we had to call roadside assistance. They told us not to worry about it. Truck needed oil as it was low. Overdrive on the truck was intermittent and would not always engage. Headlights were old and dim, and we needed to use the high beams at night to see the road. Truck was very loud and very uncomfortable for the entire trip. When we dropped the truck off, the attendant at the drop off couldnt believe that we were given the truck we had for the cross country trip and was taking it out of commission for repairs. Ive rented a ton of times and this was by far the worst experience

diana D. on

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anthony H. on

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Ryan T. on

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They said we could drop the uhaul off wherever, but that was not the case

Carl R. on

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The inside of the truck smelled, but overall it was ok.

robin G. on

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WILLIAM W. on

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System could not verify my location the site was closed. Had to wait on premises for an hour before getting assistance thru the 800 # uhaul hotline. A total cluster. I went on line 48 hours ahead of time to prevent any hold ups . It was a real mess

Daniel P. on

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Excellent customer service. Owner was helpful, friendly, and made me feel very welcome which is a lot more than I can say for the other uhaul locations I've been. Highly highly recommend

Brian W. on

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william E. on

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Daniel M. on

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Kristen M. on

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thomas S. on

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Brian B. on

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Noticed the truck was not completely filled up with gas when I picked it up. After I filled it , after use , there was a considerable difference . Would have liked to get some money back!

doug H. on

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Alvin did an awesome job of making my move easier. I highly recommend this location.

David S. on

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Han R. on

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terry J. on

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Elizabeth S. on

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Very friendly!

Jinishia M. on

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The guy I picked the truck up from was very professional. Thank You

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