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Calvin G.
Customer Reviews for Oyo Hotel South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be on time for work and also make sure that they aren't rude.
Delmyuntezia P.Be sure that the Customer Service Representative ask questions about insurance and additional benefits before adding. After it's added, there's NO REFUND. So renters, be careful.
RODNEY C.Very friendly and helpful with the trailer rental -- would rent again.
Michael L.Very very friendly and helpful staff
ketan P.Everything was right. No problems at all
Phillip F.They had no print outs of anything. Definitely provide something to show what you are actually agreeing to. They told me I would get an email, which I did, but not until after the fact. When I arrived to pick up the UHaul, it was not clean. They swept out the back and told me if I didn't return it better than that I would be charged. Then they handed me the key and went inside. By the time I did the outside inspection and got in the cab, they were gone inside. The inside was filthy. There was even a half full coke can in the cup holder. By this point, I had given up and just took pictures of the trash on the floor to submit on the app, completed the app and left. I lost my phone on Saturday and sent a message asking how to return on Sunday since I could not use my phone to check it back in and received no response. I attempted to call on a Sunday when I was supposed to turn it back in and didn't get an answer. Therefore, I waited until Monday to turn it in. They just took the key and again told me I would receive an email. Then, Tuesday I received a call from UHaul asking if I had turned the UHaul in. They had not marked it as returned. I usually rent from the UHaul in Pearl on Hwy 80 and they are usually great. This time they were out and I had to go somewhere else. I hope I don't ever have to use this location again!
Becky F.When the reservation was made it was right by our house less than 2 hours before I was to pick up the truck I received a call stating “we don't have your truckâ€. Our reservation was made 2 weeks prior totally unacceptable very POOR CUSTOMER SERVICE!!!!!!!
Walt C.The computer wasn't working so they had to do my rental on their personal cellphone. My equipment was there but it took over 35 minutes to get checked out. My equipment was not checked in from the previous rental and that had to be done before I could rent it. Again it took an extremely long time because they were using their personal cellphones and the site was taking and extremely long time to load up for them. Not the best experience because of wasted time but it eventually got done.
LASHUNDA W.Be sure to explain the details about mileage. I was not told when the quote was given and when I picked up the truck the cost of mileage. However, I was told when I dropped off the vehicle. This is BAD business.
Priscilla D.I am yet to get a refund from being overcharged foe an extra day
Peter I.The owner was very nice, but the location is very sketchy. I would not have gone there as a female alone.
Shari H.Location did not have anyone to release the U-Haul trailer until after 10am ! Their computer was malfunctioning. The location was a low rent motel with customers hanging around the pick up area.
Robert P.Keep this location ~ it's perfect
DWAYNE Y.I had originally made reservations at another location closer to me and it was moved to this location that took longer. This location needs an agent on location to do rentals when the pickup time is. I and another customer had to wait for and agent to arrive an hour past pickup time. My pick up was at 0900 and it was after 10:00 before They arrived. Will think twice before renting another U-Haul.
reginald J.Best customer service I have seen in life of any industry Thanks Oyo hotel and u haul
ketan P.Convenient to the interstate
Raymond B.Did not feel safe.
Bryant B.At pickup was hard to understand person and return could not understand person at all
Ted A.Check in should be quicker considering the cx used express check in prior to arrival
Robert F.Make sure equipment is up to par. My right tail light wasn't working to the uhaul.
Felecia K.Best UHAUL staff ever
ketan P.I reserved a 15ft Truck March 30th and when Uhaul called to tell me location to pick it up was told they only had 20ft available May 30th! Which cost me more in gas! And 2 hours before I was to drop off the truck uhaul called and changed my storage location which was way out of they way, which caused me to be late dropping the truck! I spent humorous stressful hours on the phone with uhaul during a very stressful move! I would like A REFUND! I have spent thousands of dollars with uhaul! Over my years of being in the military and doing ditty moves! This was the worst ever!
GERALD S.The online information provided was not available when I arrived to pick up the truck after I was informed that completing the information will reduce processing time in half. Also, the mileage gauge needs to be definitive to assist with no overcharging customers.
Tonya M.I had a 7am reservation at a location that didn't open until 10am. GPS was not recognizing my location, and the gentleman at the location refused to help me or speak to me about the issue. He asked me to leave.
KYLE S.Everything was exceptional,staff very courteous and professional and courteous
brenda T.Nothing Rio did a great job explaining everything and hooked up my trailer. He even showed me how to do the chains so they don't drag.
Laura A.The U-Haul staff at 880 I-55 S, Jackson, MS, showed respect to each other and guests in the store. Please inform, if there is something I can do to assist your transaction(s). Take care and happy holidays.
Leah A.The facility was not even open when I arrived. Why in the world would you allow a rental location to be chosen knowing the business is only open Monday - Friday. I selected a pickup on Saturday I had to take a cab from the airport & then there was no one at the facility. I had to call for another cab to pick me up & take me to a U-Haul location that was a horrible hotel/U-Haul facility. I did not feel safe at the front desk of the hotel/u-haul. I think there should have been some financial reduction because the new location did not have the same size truck hence causing me to spend more money to get to another location & the bigger truck they gave me cost me more money in gas.
Anita H.Horrible, nasty, smelled unbelievably bad, hookers and people being loud, didn't open at pick up time, I would NEVER use uhaul again if they keep this place a part of their company.
Michael M.low rating was because of internet. Transaction was completed with iPhone because of problem with access to haul online. It took about an hour to complete transaction
JAMES D.the area just did not feel clean
Jeanne W.was not my choice location hours to pick unit up was later than my set time by 2 hours .
Milton C.This is in a bad area, several obvious meth-heads hanging around. I wouldn't want to go there at night! The place was pretty clean, those people hanging around did not make it inviting. But the owner did a great job checking us in, was very polite and competent.
Larry J.Great service at this location and very helpful staff. Good job!
Leah G.The guy come out the front office was very thorough and checking in the truck and trailer he went over everything with me to make sure that I had a comfortable ride coming down to Jackson Mississippi thank you again you have a great service.
Jerome J.I had a very bad experience with uhaul. I went to Jackson uhaul and storage on hwy 80 where my reservation was schedule to pick up. I waited 1hr 39 mins to only find out that equipment wasn't there. I was sent to three locations before finding the equipment that was reserve for me.
Dasmond H.Location was remote, unsafe, and untended. Truck cab was not thoroughly cleaned on pickup. I'm not responsible for cleaning previous renters' mess.
Heath H.Shady, seedy hotel. The owner (whom i had to wait on to get my trailer because he "doesnt trust anyone else to do the paperwork correctly) was over an hour late for my reservation. (res at 10, he wouldnt show up till 11). because of this, i had to drive in the pouring down rain. if he would have been on time like he was supposed to be, i would have missed the rain. VERY bad business practice to let an ALREADY PAID UP CUSTOMER sit and wait for you because you want to show up whenever the hell you feel like.
Thomas H.No comments
Steve M.Owner was nice & very friendly. I experienced no issues at all.
Kiauna T.None
CHRISTOPHER C.I live in Pearl MS and recently reserved a truck online. When I got to the store the order was not in the system and they did not have the truck. They sent us to another location with the promise of a truck being available but again we were not compensated for the other truck and were given a much smaller truck. The customer service rep was rude and unhuman!!! the people at the locations tried, I think but I live in a small very racist town so I could easily have been experiencing some of their racism or the like no telling(for instance, I get there and see a white couple leaving in the exact truck I had reserved and the fact that there was a truck on the lot that met the requirements of my order but I was still sent to another store). Even taking a photo to reserve the rental made me wonder at the way it was handled no less. Anyways it was my go to place and now I feel jaded
Phillip J.It's a gas station with a couple of trucks. Opens at 10. They were late. Attendant was helpful but also had to deal with gas station customers.
Eliot S.Make sure all employees are trained to rent/return Uhaul equipment.
Matt C.The gentleman at the issuing site was very helpful and friendly
Glenn R.Don;t go! This is a convienent store and only 1 person was working. Guy was nice,but really bad area and no help. It took me over 2.5 hours to get this trailer picked up. I went by Pearl store to make arrangements for pick up 2 days in advance and I was told would be available at the Pearl Store, arrived, and sent to Ellis store and then had to go to the Elton store. Pearl store people were a joke, Ellis folks tried hard to help.
TONY T.Ants crawling in vehicle. My three year old was bitten
erica C.I reserved my truck to be picked up in Pearl Mississippi which was 2 miles from where I work. On the day I was supposed to pick it up, I was notified that the truck was at the Elton Road store in south Jackson--more than 20 miles from where I was planning on picking up the truck. After I left and arrived at the furniture store to pick up my furniture, I realized the Uhaul store did not put the furniture pads I had paid for in the truck. So I had to go to another U-Haul location to get pads. All of this added an additional 30 to 35 miles to my trip tgatvI had not planned on and wasn't my fault, yet I was charged an overage charge on mileage as a result when I turned in the truck. I don't think I should've been charged for Uhaul's mistake. .
Nathan C.Pick up location was out the way. O think you should make it easier for their customers. Also they should call ahead if no trucks is available.
Dianne M.The cab had dirt and sunflower seeds all in the truck and the loading area was completely dirty and had something sticky on the floor. I had to clean it out myself before using it. Also I paid $12 extra for furniture mats and they didn't put them in the truck. Didn't get a refund either. Truck ran fine and ultimately I got moved in ok.
Jordan C.Nothing to add.
ronald E.Where I signed up on the web site and where the truck was located were two different places. Need to make sure and confirm with clients where to be picked up and that truck is truly available.
Jennifer C.the Uhaul manager for that area was not very helpful, when the computer system would not recognize my form of payment. The clerk on site called repeatedly asking for assistance. I ended up having to pay cash because the manager refused to assist or take a check. I felt like I was manipulated into using that form of payment.
lisa H.My reserved truck was not there and the manager said he was not aware I had one. I had to ask about options because he said nothing about helping. I asked about a trailer he had and it took him an hour to complete the contract. He could not type and I believe that this is the first time he did this. Did not offer any advice or appoligy for the mishap. I will never use Uhaul again based on my experience and I will tell everyone I know not to use you. I am very very unhappy and upset. I had family helping me and was working with a time frame with my new landlord that I could not keep. The place I dropped the trailer off at was not very polite and tried to blame me for having problems dropping it off. You need to look at customer service. Very poor.
RALPH B.The clerk that checked us in was very slow and he kept asking the same questions over and over. And my address was still wrong on our paper work.
kenyatice S.Very unprofessional.
Ebony L.The man inside needs to be more organized. When he called about having the truck I needed, he couldn't seem to get my date of pick-up right or the size of my truck right. Also, when I picked the truck up, his area-which is a small glass window on the far corner of a gas station- was so disorganized, I wasted time, waiting for him to shuffle papers to find the key to the truck.
John S.Clerk was not capable of completing rental in a timely manner (it took 45 minutes). Was scheduled to return car hauler at 7 p.m., we arrived and the store was closed. We took trailer home to return during open hours. After returning trailer, clerk advised trailer could have been left. Very unprofessional!!
TERA V.